Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel 4 stars

Customer review rating (ALL Rating) 4.3/5 19,209 reviews

ALLSAFE approved hotel

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Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel
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+ 21 Services

Hotel extras

  • Nature's splendour on your doorstep

  • Heavenly gardens

  • Award-winning KidZone

  • Adjacent to Leura Golf Course

  • 15 flexible conference and event spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

1 Sublime Point Road
2780 leura
australia

Fax: (+61)2/47850001

Check-in from 15h00

Check out up to 11h00

  • By plane

    SYDNEY KINGSFORD At 111km / 68.98 miles - Shuttle paying

  • By train

    LEURA TRAIN STATION At 3km / 1.86 miles

GPS:-33.721863, 150.350239

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Elegantly appointed and stylish, guest rooms at Fairmont Resort Blue Mountains provide the perfect retreat within this peaceful setting. Recently refurbished, each guest room and suite is spacious, comfortable and contemporary, featuring views over the Ja mison Valley, the Blue Mountains National Park, Leura Golf Course and the hotel's gardens and walkways. Guests staying at this superb Blue Mountains hotel can enjoy a range of in-room facilities, including a minibar, WIFI access, an LCD TV and ensuite.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 22

  • Maximum size: 588

  • Maximum capacity: 850 people

  • Maximum banquet capacity: 520 people

Find out more

Our guest reviews for
Fairmont Resort & Spa Blue Mountains, MGallery by Sofitel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

19,209 reviews

TripAdvisor Rating 4.0/5

3,214 reviews

Over priced and run down

TripAdvisor rating 2.0/5

micktarn 30/11/2021 TripAdvisor review

The title says it all the property is run down and needs some MAJOR fixing or the price needs to be dropped by more than 50%. Mirrors is bathrooms are in a terrible state and need to be replaced, cracks in walls mark all over walls, furniture scuffed, stained and mission vanish

Short getaway

Customer review rating 5.0/5

Bruce H. Couples - 29/11/2021 Confirmed reviews ALL

Always lives up to my expectations

Highly recommended.

Customer review rating 5.0/5

Sumit Families - 29/11/2021 Confirmed reviews ALL

It was lovely holiday. Sudeep made it completely comfortable by assisting us throughout the booking n arrival process.

Lovely

Customer review rating 5.0/5

Joanne T. Families - 29/11/2021 Confirmed reviews ALL

Thank you

always a good stay

Customer review rating 4.5/5

Cherie Couples - 28/11/2021 Confirmed reviews ALL

relaxing and mainly comfortable (except for negotiating a buffet for breakfast in covid times)

Good location , short staffed bad food

Customer review rating 2.0/5

Anonymous Couples - 28/11/2021 Confirmed reviews ALL

The food from the lounge bar was awful , more like service station food than a 5 star resort . The breakfast buffet was crowded and unhygienic in Covid times . No supervision of hand hygiene and food at buffet nothing special Staff were friendly but seem to be stressed and overworked. The new bar downstairs was good , staff very friendly

Room cleaning quality is abysmal

Customer review rating 2.0/5

Michael N. Couples - 28/11/2021 Confirmed reviews ALL

Hi, I stayed at your hotel on weekends and while the bed, carpet, and bathroom quality was ok, the windows were horrific - there are several prints of someone's hands on windows glass, a lot of dirt, and insects stuck at the window. It was so bad that we decided not to open the curtain during our entire stay

Review

Customer review rating 1.5/5

Bridge Friends - 28/11/2021 Confirmed reviews ALL

The room that we were staying in my partner stayed in that very room when he worked at the blue mountains as a labourer 7 years ago. I don't think it was work over 800 dollars for 2 nights. The table at restaurant was tiny we could barely move and I wouldn't have considered it good service although the food was good the service all round wasn't great

Customer review rating 4.0/5

Alex Families - 28/11/2021 Confirmed reviews ALL

Great. could be more frequent train rides for kids

Relaxing break

Customer review rating 3.5/5

John Couples - 28/11/2021 Confirmed reviews ALL

Mostly very good but a few things need attention and improvement

Customer review rating 4.5/5

Joelle B. Solo - 28/11/2021 Confirmed reviews ALL

I was very happy with my stay. In particular, the friendly and professional staff.

Picturesque

Customer review rating 4.5/5

Patricia C. Couples - 27/11/2021 Confirmed reviews ALL

Staying in Leura was a wonderful experience made all the better by staying at the Fairmont Resort.

Great resort

Customer review rating 4.0/5

Barry B. Couples - 26/11/2021 Confirmed reviews ALL

Loved the variety offered

Room Cleaniness

Customer review rating 4.0/5

Michael G. Couples - 26/11/2021 Confirmed reviews ALL

It was necessary for us to seek to be transferred to another room due to the poor cleanliness exhibited with our first room. While the new room was an upgrade, the initial issue made us question the overall commitment of staff to maintaining a safe, clean environment. This is particularly relevant given COVID19

Relaxing stay

Customer review rating 5.0/5

Anna Families - 26/11/2021 Confirmed reviews ALL

We had a wonderful relaxing time

Absolutely wonderful wedding anniversary

Customer review rating 5.0/5

Sue R. Couples - 25/11/2021 Confirmed reviews ALL

Beautiful location absolutely wonderful room and totally spoilt by the staff

Nice stay

Customer review rating 5.0/5

Lioudmila D. B. Couples - 25/11/2021 Confirmed reviews ALL

Good service, great location, friendly atmosphere

Rooms and facilities need to be upgraded

Customer review rating 3.0/5

David Friends - 25/11/2021 Confirmed reviews ALL

My experience at the hotel 10 years ago was very good, but it was not so good this time. Below are some issues that you may consider to improve: Facilities are old and need to be upgraded. E.g., tennis courts One of the rooms that we booked had a mouldy smell. The pillow and bed were not comfortable and the pillow even smell unclean. The tap in the bathroom was very noisy when someone uses water in the bathroom, it was typically loud at night that we couldn't sleep when other people/guests use the water tap.

Dear Mr B., Thank you for taking the time to complete our guest satisfaction survey following your recent stay with us at the Fairmont Resort & Spa Blue Mountains MGallery by Sofitel. I am sorry if some aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. Next time we will strive for higher scores. At the Fairmont Resort, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. We have passed on your feedback with the relevant Department Heads, please rest assured that they have taken the appropriate measures to address the areas marked down to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chamarie Rambukkana Assistant Manager

Good service. Friendly staff

Customer review rating 5.0/5

Lyn W. Couples - 25/11/2021 Confirmed reviews ALL

Left something in our room on departure. Scott from housekeeping went out of his way to find it and I have arranged to pick the item up on our way back home. Thank you, Scott.

Customer review rating 4.5/5

Brian Couples - 25/11/2021 Confirmed reviews ALL

Very good in every way

Our most recent 20 reviews

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