Fairmont Resort Blue Mountains, MGallery 4 stars

Customer review rating (ALL Rating) 4.2/5 4,946 reviews

Best price
guarantee
Fairmont Resort Blue Mountains, MGallery - Image 1
Fairmont Resort Blue Mountains, MGallery - Image 2
Fairmont Resort Blue Mountains, MGallery - Image 3
Fairmont Resort Blue Mountains, MGallery - Image 4
1 Sublime Point Road, 2780 LEURA, Australia

Description

Hotel extras

  • Nature's splendour on your doorstep

  • Award-winning Ubika Day Spa in the tranquility of the Blue Mountains

  • Entertaining KidsZone, a Resort where kids feel welcome

  • Adjacent to Leura Golf Course

  • 23 flexible conference and event spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Fairmont Resort Blue Mountains, MGallery

1 Sublime Point Road
2780 LEURA
Australia

GPS:-33.721863, 150.350239

Telephone
Fax +61 2 4785 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  4,946 reviews

TripAdvisor Rating  4.0/5  3,396 reviews

Great stay and relaxing

Customer review rating 4.5/5

Dan A. Couples - Confirmed reviews ALL

Relaxing and great amenities at the resort. Room was very clean.

Dear Dan, Thank so much for the amazing review, so glad you enjoyed your time with us. I will ensure your kind words are shared with the team. We hope to see you again soon. Kind Regards, Charlie Young General Manager

Great service

Customer review rating 4.5/5

Greg Solo - Confirmed reviews ALL

Room was spacious & comfortable. Food was excellent. Location was superb. Thoroughly enjoyed my stay.

Dear Greg, Thank so much for the amazing review, so glad you enjoyed your time with us, and we hope to welcome you back soon. Kind Regards, Charlie Young General Manager

Reasonable stay

Customer review rating 3.0/5

Andrew Families - Confirmed reviews ALL

Good location and the resort could almost be rated 4.5 stars rather than 4.0. Just be aware that if you book more than one night with stay plus promo, the breakkie option doesn’t apply to the free night.

Dear Andrew, We very much appreciate your comments regarding your stay at the resort. It was very pleasing to see there were aspects of your stay that were enjoyable. I am sorry however that some areas did not meet your expectations. Your free night doesn't include breakfast unfortunately,. but you do receive your standard discount. For more information on your membership and inclusions, you can visit the Accor Plus website, wherein all your terms and conditions are available. Thank you again for sharing your experience, and we hope to welcome you back to the resort again very soon Kind Regards, Charlie Young General Manager

Beautiful spot, too crowded

Customer review rating 2.5/5

Sarah T. Families - Confirmed reviews ALL

Yeh location of Fairmont is beautiful, however the food choices are minimal and sub-standard, especially breakfast which was way overcrowded, we couldn’t get a table and in the end wasn’t even worth lining up for. Sublime bar has very underrated dinner choices. Bathrooms old and need updating

Dear Sarah, Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed the beautiful location of the Fairmont. However, we regret that other aspects of your stay, especially the food choices and breakfast experience, did not meet your expectations. We understand how frustrating it must have been to find breakfast overcrowded and challenging to secure a table. We are looking into this to better manage the flow of guests during peak times and to expand seating capacity. Your feedback is valuable as it helps us make the necessary adjustments to ensure a more enjoyable breakfast experience for all our guests. Regarding the food quality, we're sorry that you found the options sub-standard and lacking variety. We're working with our culinary team to improve the quality and range of dishes available at all our dining venues, including Sublime Bar. We will focus on enhancing our dinner offerings to provide a better dining experience for our guests. We acknowledge your comments about the condition of the bathrooms and agree that they should meet the high standards our guests expect. Plans are in place to update and renovate our facilities, and your feedback helps us prioritize these efforts. We appreciate your review, and we're committed to making improvements based on your feedback. We hope you'll consider giving us another chance in the future to provide a more satisfying experience. Thank you for sharing your feedback. Kind Regards, Charlie Young General Manager

Ok trip but only for a family

TripAdvisor rating 2.0/5

sarahrU3766PK Families - TripAdvisor review

Poor checkin experience. We were told the room was not ready (understandable) and then given no information about hotel facilities or activities - we were travelling with 2 young children during holidays. When we got the call that our room was ready, our key was at the concierge who was very busy and gave key without any info, I assume they woudl have expected reception to do this. We managed to do some activities, but had missed out on booking some in as they were sold out and the process was unclear. Dined at embers and the Italian restaurant- disappointing to see no children activity packs. Italian was great and fast service. Embers was disappointing, we had reserved 2 days prior to arrival but were seated in the breakfast section. Kids burgers were still red so sent back and had to wait 45min for them to come back out, the kids had then shared ours and were not hungry. Rooms are satisfactory, but in need of renovation. Breakfast was chaotic, food was ok however, difficult to access as the line was out the door and we were seated 2 rooms away from the buffet in the function area.

Dear sarahrU3766PK , Thank you for taking the time to share your feedback about your recent stay with us. We're truly sorry to hear about the challenges you faced during your visit. It's unfortunate to hear about the confusion during check-in and the lack of information provided about our facilities and activities. Your comments have been shared with our front desk team to ensure we improve the way we communicate with guests, particularly during busy times. We also regret to hear about your dining experience at Embers. We're addressing this with our culinary team to ensure proper food preparation and to prevent such delays in the future. Additionally, we are re-evaluating our reservation system to prevent similar seating issues, ensuring that guests are seated in the appropriate sections. Regarding the lack of children's activity packs at our restaurants, we appreciate your feedback and will be working on offering more family-friendly amenities. It's great to know that you had a positive experience at our Italian restaurant; we'll pass along your kind words to the staff there. We understand the frustration with breakfast service and the crowding you experienced. We're exploring ways to improve the breakfast setup to reduce wait times and ensure a more pleasant dining experience for all guests, especially during our busier periods. Finally, we're grateful for your feedback on the condition of our rooms. We are continuously working on renovations and updates to ensure our rooms meet our guests' expectations. Thank you for bringing these issues to our attention. We genuinely value your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable and seamless stay. If there's anything else we can do to make it right, please don't hesitate to contact us directly. Kind Regards, Charlie Young General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,356 reviews 8.3/10 Location
  • 2,597 reviews 6.4/10 Room
  • 2,787 reviews 7.8/10 Service
  • 26 reviews 5.9/10 WiFi
  • 1,563 reviews 5.5/10 Food
  • 783 reviews 4/10 Cleanliness
  • 699 reviews 6.8/10 Breakfast
  • 600 reviews 5.2/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Leura

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.