ibis budget Basel City 1 estrela
Classificação clientes Avis (Classificação ALL) 4.3/5 764 comentários
BASEL MULHOUSE EUROAIRPORT A 10 km / 6 milhas
BASEL A 0,8 km / 0,5 milhas
Check-in a partir das - Check out até as
Construído em 2014, o ibis budget Basel City tem 194 quartos de design moderno e descontraído, com tudo de que você precisa, incluindo ar condicionado e WIFI grátis.
Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Average at best
Classificação TripAdvisor 3.0/5
Mark R Friends getaway - Avaliação certificada TripAdvisor
After staying in a lessor ibis in Zurich that was outstanding. I was hopeful of at the least the same but possibly more. It was in fact we less. Big rooms. Good bathrooms , Spotless clean. ( need I say that , as Switzerland is the cleanest place on the planet) Good underground parking. 21 francs a night. I think that’s okay for city hotel. However for me that’s where the positives end. The breakfast was shambolic. Milk for cereal is only available through the coffee machine. So you need to wait the coffee and tea line. I asked why they can’t put the milk and separate jars. The answer was, it’s for health reasons in case it get to warm. WHAT! It wouldn’t be in jar for mot than five minutes. Also selection was poor. Juice machine was also broke. The staff seemed totally flustered by everything. The staff at reception were efficient but no more than that, and I believe front desk in all hotels should be not just efficient but actually warm and friendly. The location is average , but it suited our purpose.
Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is confusing and a lot of persons think ibis is the same as ibis budget but ibis is 2-3 stars hotel and ibis budget 1 star, you might know also ibis Styles which is 3 stars, so there is a big difference between ibis and ibis budget. Your expectations are not met and I can fully understand that. Please rest assured we take your feedback regarding breakfast very seriously and will follow up internally, in order to avoid future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Basel City
Outstanding customer service
Classificação TripAdvisor 5.0/5
28Frequent_traveller Avaliação certificada TripAdvisor
New hotel, with modern rooms in typical Ibis Budget style. What set this hotel apart was the outstanding customer service from Farah at the front desk. Friendly, professional and particularly helpful and accommodating. Highly recommended if you are looking for a budget option in Basel with excellent customer service.
Dear guest, We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive such excellent feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City Team
Excellent budget hotel with great service
Classificação TripAdvisor 5.0/5
TheNeshMeister Avaliação certificada TripAdvisor
I have stayed in many Ibis budget hotels and this was by far one of the best ones. The ladies at reception were extremely friendly and helpful and the gentleman who was in charge of breakfast provided first class service. All hotel staff spoke German, French and English and were very approachable. The room was nice and tidy. I was given a Basel card at the hotel, which allowed me to use public transport free of charge and provided access to various museums with half price entry. Although this hotel is a 15-minute walk from the train station Basel SBB, there are 2 trams that one can take from Basel SBB that lead to a tram stop, which is a 2-minute walk from the hotel. I had a great time here and can highly recommend this hotel to anyone visiting Basel. Thanks to the Ibis team for a great time there!
Dear guest, Thank you very much for your excellent review about our property and our staff! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City Team
Nice location and friendly staff
Classificação TripAdvisor 4.0/5
YuvaKanta Avaliação certificada TripAdvisor
We were staying at The Ibis Budget Basel City in mid December for few nights as a base and travel to other city nearby. It's very close to the tram station with just few minutes to the main railway station and city centre. Staffs were very friendly and helpful, we got a travelling card to use public transportation in the city and staff explained to us how to get around and where to get the COVID-19 test. Our room was on the 4th floor with the view of nearby church. The pillows were quite flat but we asked for additional ones.
Dear Guest, we very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. We will for sure share your comments with the concerning staff. We strive to improve continuously the quality of our services. We hope your next visit will be as pleasant as the previous one. Best regards, ibis Budget Basel City Team
Super hard beds
Classificação TripAdvisor 2.0/5
PHS1001 Avaliação certificada TripAdvisor
Everything is good except the beds. If you like sleeping on solid surfaces, then this is the place for you. If you like soft, then stay away. One more thing, the bathroom light turns on automatically when you enter. This light goes throughout the whole room, so if you have anyone staying with you it wakes them up in the middle of the night. It's quite disconcerting ... quite an design blunder. One excellent thing the hotel offered was the Visit Basel Card. Wonderful.
Dear guest, we thank you very much for taking the time to write to us after your stay at the ibis budget Basel City, and we sincerely regret that the services provided did not meet your expectations. We apologize for the inconvenience this caused. The hotels of the Ibis Budget brand do everything in their power to offer you the best quality of service for each of your stays. Your opinion is therefore of the greatest interest to us. In addition, we can assure you that the necessary measures will be taken to improve the quality of the specified services in the long term. Furthermore, we regret that your experience regarding the furnishing of the room did not meet your expectations. Please allow us to mention that the rooms are constructed according to the standards of the ibis budget brand. For your comfort, we recommend to have a look at the 3-star Ibis Styles hotel or 4-star Novotel. However, we are very glad you could make well use of the Basel Card. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, Your ibis budget Basel City team
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