Hotel Pullman Basel Europe 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.7/5 5.905 comentários

Mensagem informativa

+ 20 Serviços

Extras do hotel

  • 141 quartos elegantes com Wi-Fi grátis, academia com vista para o jardim e estacionamento

  • "Bistro Europe" com bar e cozinha internacional e regional

  • Localizado no centro da cidade, a curta distância do Reno, centro histórico e Messe Basel

  • Free BaselCard grátis para usar transporte público e outros benefícios

  • 7 modernas salas de reuniões com luz natural e equipamentos de última geração

Localização do hotel

Pullman Basel Europe

Clarastrasse 43
4058 basel
switzerland

Fax: (+41)61/6908880

Check-in a partir das 15h00

Check out até as 12h00

  • BASEL TRAM:  1;2;6;14;15;21 Messeplatz

  • De avião

    BASEL MULHOUSE EUROAIRPORT A 9,5 km / 5,9 milhas

  • De avião

    ZURICH AIRPORT A 80 km / 49,71 milhas

  • De trem

    DB BAD BAHNHOF A 0,5 km / 0,31 milhas

  • De trem

    SBB CFF A 1,5 km / 0,93 milhas

GPS:47.563069, 7.59784

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

BISTRO EUROPE

Os hotéis Pullman são lugares para conhecer pessoas. O melhor exemplo é o "Bistro Europe" do hotel, onde você pode se reunir para um almoço ou jantar descontraído de especialidades regionais e internacionais.

Nossas acomodações

Nossos quartos voltados para o jardim ou a cidade garantem relaxamento absoluto com camas de alta qualidade, banheiro privativo, minibar, Wi-Fi cortesia e TV LED. Conta com camas de casal, Queen size ou King size.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 10

  • Tamanho máximo: 335

  • Capacidade máxima: 250 pessoas

  • Capacidade máxima para banquete: 260 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Pullman Basel Europe

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.7/5

5.905 comentários

Classificação no TripAdvisor 4.5/5

1.094 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Such a great hotel

Classificação TripAdvisor 5.0/5

kyriacosk619 26/10/2021 Avaliação certificada TripAdvisor

This was the second Pullman hotel I stayed after the one I stayed in Berlin. And it met all my expectations. Top location, great rooms, helpful and kind staff. It was my first time in Basel and the staff helped me to explore and walk around the city with there tips and guidance.

Dear kyriacosk619, thank you for taking the time to write such an great review about your last stay! We really appreciate your nice words which of course i did share with out staff. We hope to welcome you back in Basel soon! Best regards, your Team of the hotel Pullman Basel Europe

Excellent hotel

Classificação TripAdvisor 5.0/5

ennisobrien 20/08/2021 Avaliação certificada TripAdvisor

Excellent breakfast, friendly and helpful staff and comfortable room. Parking is a bonus but is expensive. There is a tram stop just outside and a Basel card is included. This gives free public transport and 50% off most museums.

Dear ennisobrien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe

Not suitable to stay during summer

Classificação TripAdvisor 2.0/5

trajderkar 19/08/2021 Avaliação certificada TripAdvisor

Was a very bad experience during our stay in Aug. We were awake while night since it was very warm inside the room. It was summer and the temperature outside was 30 degree plus and the AC was not working. According to Hotel Management, they cannot do anything as the setting is to maintain 2 degree less than outside temperature. This is ridiculous. I am a Gold Accor member and I do not find anything special treatment as well which I normally get in other Accor hotel. I was upgraded but the room was warm.

Dear trajderkar, Thank you for taking the time to tell us about your experience at the Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I know that in many countrys there are no regulations for the use of airconditions. Even we have to stick on the swiss requirements of course we can cool down more than two degrees less than outside. That this was still not enough to let you feel comfortable i really have to apologize for! We could not allocate an booking related to your name on tripadvisor. Please feel free to contact us directly to give us an chance to improve our guest service experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tobias Giessler Front Office Manager

City Break

Classificação TripAdvisor 5.0/5

266volker Couples - 08/08/2021 Avaliação certificada TripAdvisor

nice, well equipped balcony room (not too big though, no coffee maker) decent breakfast but not fully on expected level for Pullman hotel good location (Tram free with Basel card or walking) spacious in-house parking friendly staff

Lieber 266volker, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team des Hotel Pullman Basel Europe

Perfect

Classificação TripAdvisor 5.0/5

grafu 08/02/2021 Avaliação certificada TripAdvisor

It's the first time I stayed in this hotel. Everything was perfect, the location, its really near the center. Easy access by local transportation. Also easy access by car. The personnel was kind and professional. The room cleaned. The bed comfortable

Dear Grafu, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Really nice hotel in the Hart of Basel!

Classificação TripAdvisor 5.0/5

ibelenkov Business - 21/08/2020 Avaliação certificada TripAdvisor

It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

Dear ibelenkov, Thank you for choosing to stay at Pullman Basel Europe and for taking the time to share your experience with us. I am very glad to know that we are always exceeding your expectations, and that Tobias, our Front Office Manager, made your stay truly memorable. I will make sure to share your comments with him, and I know he will be delighted to hear them. Thank you again for sharing your feedback, and we look forward to welcoming you back soon for another wonderful experience. Kind regards, Nicolas Rimelin Hotel Manager

Modern hotel one of the best in Basel but room was too hot in winter

Classificação TripAdvisor 4.0/5

gavin m Business - 12/01/2020 Avaliação certificada TripAdvisor

Modern & comfortable hotel the only small detraction is that the room was so hot it was difficult to sleep. By the 2nd night I had progressively adjusted the heating controls to minimum which made it better. As I stayed in January it seems the heating in the hotel was turned up too high.

Dear gavin m Thank you for your great rating and your feedback. I'm really sorry to read that you room were to warm during your stay. It would helps me to clarify if you could let me know in which room you stayed. Feel free to write me: patricia.randazzo@balehotels.ch Best regards Patricia Randazzo Front Office Manager

Relaxed, friendly and well equipped

Classificação TripAdvisor 5.0/5

EnglandNorth Couples - 05/01/2020 Avaliação certificada TripAdvisor

Great place, welcoming check-in, spotlessly clean room, nespresso coffee machine, free water. Helpful reception staff. Good location next to tram stop. Free transport on trams and buses with complimentary Basel card.

Dear EnglandNorth, wow... Thank you on behalf of the entire PULLMAN Basel Europe Team for your terrific rating and such nice feedback. I will not miss to share it with the entire team. We all hope to welcome you again for your next stay at Basel. Regards Patricia Randazzo Front Office Manager

great spot

Classificação TripAdvisor 5.0/5

nickjH2780LR Family - 04/01/2020 Avaliação certificada TripAdvisor

Great hotel - friendly efficient actually really would have liked to eat there but as always you think to yourself got to go out such a great spot - walk in 10 mins - tram you are there I would stay here again in a heat beat

Dear nickjH2780LR, wow... What a fantastic rating and feedback. I'm really pleased to read that you enjoyed it so much with us and hope to welcome you again. Best regards Patricia Randazzo Front Office Manager

Beautiful stay in Christmas

Classificação TripAdvisor 5.0/5

elecorp90 Family - 29/12/2019 Avaliação certificada TripAdvisor

We had a great time at this hotel, our requests were done before our arrival. Our baby puked at night and the baby cot was changed within 10 min. We had everything we hoped for. The room is confortable with enough space.

Dear elecorp90 wow.. Thank you so much for your amazing rating and such nice feedback. We are all pleased that you had such a lovely stay with us. I will not miss to share your great comment with the entire team and we do look Forward to welcome you again with us for your next visit at Basel. Best regards Patricia Randazzo Front Office Manager

First stay at an Accor Hotel

Classificação TripAdvisor 5.0/5

556arleene Business - 16/09/2019 Avaliação certificada TripAdvisor

This particular hotel was clean and the staff was exceptional. The room was very small and had minimal space if your the type person who likes to "unpack". The location of the hotel was convenient. There's a grocery store right next to the hotel and the bus stops right in front of the hotel. The bus is the only way to travel inside the city.

Dear 556arleene, wow... full score. I am very pleased to read that you have appreciated our location so much. I am also very pleased that the staff has remained so positive in memory. It will be my pleasure to share your great feedback with all colleagues. We very much hope to be able to welcome you to your next visit to Basel. Best regards Patricia Randazzo Front Office Manager

Overpriced

Classificação TripAdvisor 3.0/5

Q31Sugar Couples - 23/03/2019 Avaliação certificada TripAdvisor

We booked 3 nights via the Accor reward scheme, of which we are members. A total price for 3 nights was quoted and we booked the B&B no refund deal as it seemed the best value. Only after booking was the price broken down and we realised that the second night was twice as expensive as the first night and the third night 3 times as expensive as the first night. We subsequent found out this was a price hike due to a trade show in the exhibition centre. We also thought parking was very expensive at 24 CHF per night. It seemed very much a business traveller style of hotel.

Dear Q31Sugar Thank you for visiting us and taking the time to give us your feedback. In fact, Baselworld took place during your stay. This is the biggest jewellery and watch fair. Unfortunately I can't take a closer look at your booking as I can't assign you by nickname. The price differences described by you refer according to availability and demand. We have a dynamic pricing structure, hence the different rates per night. With 24CHF per night for our hotel guests, we are in relation to the prices for the parking in the midfield or in comparison even below the usual tariffs in closer surroundings. Thank you again for your visit and feedback. We would be pleased to welcome you again. Kind regards Patricia Randazzo Front Office Manager

Well located

Classificação TripAdvisor 4.0/5

TREX100 Solo travel - 28/12/2018 Avaliação certificada TripAdvisor

Enjoyable stay, made to feel welcome at check in.Breakfast could be improved upon - quite limited.Decent, clean room.Service was generally good throughout.Convenient location for trams/connections.

Dear TREX100, Thank you for being our guest and your really good rating and feedback. I will be pleased to use your mentioned point regarding the breakfast for your next meeting for improving it. We would be happy to welcome you again for your next visit at Basel. Till then kind regards Patricia Randazzo Front Office Manager

Not the Pullman you may be used to

Classificação TripAdvisor 1.0/5

Connector58506556442 Business - 04/11/2018 Avaliação certificada TripAdvisor

I've spent lots of time at the Pullman hotel in Redwood City, California - nice property. This place is very different. The bathroom smelled as if someone had an "accident" in there. The odor pervaded the room and it didn't help that the HVAC didn't work. I complained to the front desk about the HVAC and smell and nothing was done. The room was quite noisy because of a fair that went into the night at the Messeplatz. The envelope that contained my keycard had the room number scribbled illegibly. I had to go back to the lobby for it to be deciphered. The front desk booked me a taxi to the airport and told me it would be a metered rate between 40 and 50 CHF. It ended up being 65 CHF (no meter).

Dear Connector58506556442, Many thanks for your visit and the feedback on your stay. I'm sorry that it didn't meet your expectations. Unfortunately, I cannot call up your booking on the basis of the nickname in order to better understand the points raised. However, I would also be pleased to clarify this internally and would be grateful if you could tell me your room number and the date of your stay anew. Only in this way can I clarify and check the mentioned point with the smell in the room with our housekeeping and also the technician. I am sorry that you paid a different price than announced for the trip to the airport. But be assured that all taxis ordered by us are licensed taxis and also drive with a taxometer. The average price - with normal traffic - is as communicated between 40-50CHF. If this is higher, there will probably be delays in the traffic or a delay in the agreed pick-up time. Also here I can unfortunately not understand when the journey was in order to better understand and clarify it. If the ride was not with taxometer, I ask you to inform me also that I can announce it according to the central office since this is not permissible. Do not hesitate to contact me directly at: patricia.randazzo@balehotels.ch I still hope to welcome you as our guest again and to convince you of us and our product and service. Kind regards Patricia Randazzo Front Office Manager

Very bad service at reception

Classificação TripAdvisor 1.0/5

R H Business - 19/08/2018 Avaliação certificada TripAdvisor

The hotel is situated close to the "Basler Messe" which is good. The people at the front desk seem not to like to do their work properly. Maybe it was just the women that attended us. The rooms were too hot and the air was sticky. I will never go back to that hotel. I am very disappointed with Accor group. They did not reply to my complain about the reception.

Dear R H Thank you for taking the time to tell us about your experiences at Pullman Basel Europe. I am sorry that your experience did not meet your expectations; please allow me to apologise sincerely. At Pullman, we strive to provide every customer with a first-class service experience, so your feedback is very important to us. In order to be able to assign your feedback better I would be very grateful if you would tell me again personally your impressions to the points mentioned. Do not hesitate to contact me directly. Nevertheless, I hope to be able to welcome you again as a guest to convince you of us and our service. Kind regards Patricia Randazzo Front Office Manager

Another excellent stay...

Classificação TripAdvisor 5.0/5

Hussingtree Couples - 24/07/2018 Avaliação certificada TripAdvisor

Why? Because of the warm welcome, the spacious, very comfortable, spotlessly clean rooms with good bathrooms. The green credentials that are really followed (eg not changing the towels daily when you've indicated you're happy with that). The eco-friendly, quiet and effective air-conditioning in the room (it was in the 30s whilst we were there). The excellent breakfast and especially the staff, the reception and the breakfast staff (special mention to the French lady wearing the tricolore head piece after France's football victory). They are a credit to the hotel. We are already looking forward to our next stay!

Hello Hussingtree wow... thank you very much for your great evaluation. I am also pleased that you appreciate our ecological thinking and above all that we were able to convince you so positively with our staff. It will be a pleasure for me to share your great feedback with all colleagues and I am sure they will be very happy about it. I also look forward to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager

Shame about the breakfast coffee

Classificação TripAdvisor 4.0/5

gazzasnowball Couples - 28/06/2018 Avaliação certificada TripAdvisor

Modern clean and very comfortable hotel. Close to the conference centre and a steady walk from the river and old town. Plenty of trams past the front door and from the main train station just round the corner. Only real issue was those silly coffee machines they have in the bistro/breakfast room instead of a proper waitress/table service you should expect in a hotel of this quality.

Hello gazzasnowball, Thank you for your stay and the time you have taken to give us feedback. I am pleased to read that you enjoyed your room and that you had a pleasant stay - except for the point about coffee in the breakfast room. I will be pleased to take your suggestion for improvement and pass it on to our executives and the F&B department. I hope to welcome you again as our guest for your next visit at Basel. Many greetings Patricia Randazzo Front Office Manager

Nice and comfortable hotel in KleinBasel

Classificação TripAdvisor 5.0/5

francescv2017 Solo travel - 06/05/2018 Avaliação certificada TripAdvisor

The usual good quality of confort of Pullman hotels. very attentive and nice staff, both at reception and at breakfast. Usefull parking inside the hotel. Only downside was that the television set didn't work correctly

Hello francescv2017, Thank you very much for this terrific evaluation of your stay. I am very pleased to read that our staff has been so positively remembered. I would like to apologize for the problems with the TV during your stay. We would be very pleased to welcome you again as our guest at the next stop in Basel. Many greetings Patricia Randazzo Front Office Manager

very good

Classificação TripAdvisor 5.0/5

budintuna Friends getaway - 10/04/2018 Avaliação certificada TripAdvisor

access and elevator floor were not clean. never understand. Others no problem. location is very good. near center, tram bus. restaurant is good and fully service. Room is large bath room is good everyday clean Thank you.

Dear budintuna, Thank you very much for this great evaluation and the feedback about your stay. Your feedback is very important to us, so I would like to thank you and assure you that we will clarify and discuss the issue of cleanliness in the public area with our housekeeper. We would be very pleased to welcome you again soon. Kind regards Patricia Randazzo Front Office Manager

Comfortable and relaxing Basel spot

Classificação TripAdvisor 5.0/5

Fanya582 Business - 26/01/2018 Avaliação certificada TripAdvisor

The hotel is one of the best in the Pullman city chain in my view: very well thought rooms (excellent bed, the shower is spacious and with good water pressure), the room is a perfect place to stay and rest. The breakfast does offer big variety, but each meal is delicious and overall ambience is very inviting. The gym is small but well-organised. The staff is supportive and the Accor loyalty programs works at it best. Each time I come to Basel, I stay in Pullman and never regret.

Hello Fanya582, wow ... many thanks for this fantastic rating and great feedback on your stay. I am pleased to read that we have been able to convince you from start to finish. I will not miss to share your great rating as a motivation with all colleagues. We would be very happy to welcome you for your next stay in Basel again with us. Kind regards Patricia Randazzo Front Office Manager

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