It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

Modern & comfortable hotel the only small detraction is that the room was so hot it was difficult to sleep. By the 2nd night I had progressively adjusted the heating controls to minimum which made it better. As I stayed in January it seems the heating in the hotel was turned up too high.

Great place, welcoming check-in, spotlessly clean room, nespresso coffee machine, free water. Helpful reception staff. Good location next to tram stop. Free transport on trams and buses with complimentary Basel card.

Great hotel - friendly efficient actually really would have liked to eat there but as always you think to yourself got to go out such a great spot - walk in 10 mins - tram you are there I would stay here again in a heat beat

We had a great time at this hotel, our requests were done before our arrival. Our baby puked at night and the baby cot was changed within 10 min. We had everything we hoped for. The room is confortable with enough space.

This particular hotel was clean and the staff was exceptional. The room was very small and had minimal space if your the type person who likes to "unpack". The location of the hotel was convenient. There's a grocery store right next to the hotel and the bus stops right in front of the hotel. The bus is the only way to travel inside the city.

We booked 3 nights via the Accor reward scheme, of which we are members. A total price for 3 nights was quoted and we booked the B&B no refund deal as it seemed the best value. Only after booking was the price broken down and we realised that the second night was twice as expensive as the first night and the third night 3 times as expensive as the first night. We subsequent found out this was a price hike due to a trade show in the exhibition centre. We also thought parking was very expensive at 24 CHF per night. It seemed very much a business traveller style of hotel.

Enjoyable stay, made to feel welcome at check in.Breakfast could be improved upon - quite limited.Decent, clean room.Service was generally good throughout.Convenient location for trams/connections.

I've spent lots of time at the Pullman hotel in Redwood City, California - nice property. This place is very different. The bathroom smelled as if someone had an "accident" in there. The odor pervaded the room and it didn't help that the HVAC didn't work. I complained to the front desk about the HVAC and smell and nothing was done. The room was quite noisy because of a fair that went into the night at the Messeplatz. The envelope that contained my keycard had the room number scribbled illegibly. I had to go back to the lobby for it to be deciphered. The front desk booked me a taxi to the airport and told me it would be a metered rate between 40 and 50 CHF. It ended up being 65 CHF (no meter).

The hotel is situated close to the "Basler Messe" which is good. The people at the front desk seem not to like to do their work properly. Maybe it was just the women that attended us. The rooms were too hot and the air was sticky. I will never go back to that hotel. I am very disappointed with Accor group. They did not reply to my complain about the reception.

Why? Because of the warm welcome, the spacious, very comfortable, spotlessly clean rooms with good bathrooms. The green credentials that are really followed (eg not changing the towels daily when you've indicated you're happy with that). The eco-friendly, quiet and effective air-conditioning in the room (it was in the 30s whilst we were there). The excellent breakfast and especially the staff, the reception and the breakfast staff (special mention to the French lady wearing the tricolore head piece after France's football victory). They are a credit to the hotel. We are already looking forward to our next stay!

Modern clean and very comfortable hotel. Close to the conference centre and a steady walk from the river and old town. Plenty of trams past the front door and from the main train station just round the corner. Only real issue was those silly coffee machines they have in the bistro/breakfast room instead of a proper waitress/table service you should expect in a hotel of this quality.

The usual good quality of confort of Pullman hotels. very attentive and nice staff, both at reception and at breakfast. Usefull parking inside the hotel. Only downside was that the television set didn't work correctly

access and elevator floor were not clean. never understand. Others no problem. location is very good. near center, tram bus. restaurant is good and fully service. Room is large bath room is good everyday clean Thank you.

The hotel is one of the best in the Pullman city chain in my view: very well thought rooms (excellent bed, the shower is spacious and with good water pressure), the room is a perfect place to stay and rest. The breakfast does offer big variety, but each meal is delicious and overall ambience is very inviting. The gym is small but well-organised. The staff is supportive and the Accor loyalty programs works at it best. Each time I come to Basel, I stay in Pullman and never regret.