Aparthotel Adagio Basel City
Classificação clientes Avis (Classificação ALL) 4.5/5 628 comentários
Hammerstrasse 46, Newcity Suisse Sárl., CHE114.315.143
4058 BASEL
Suíça
BVB BUS: 31/34/38/55 CLARAPLATZ
BVB TRAM: Tram 6/14/15 CLARASTRASSE
MULHOUSE BALE A 15 km / 9,32 milhas
BAHNHOF SBB A 5 km / 3,11 milhas
GPS:47.561695, 7.597196
Check-in a partir das - Check out até as
Sala/quarto acessível
Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisStay that was not or hotel for Europeans.
Classificação TripAdvisor 1.0/5
AndreaF_11 Avaliação certificada TripAdvisor
We are sorry that you felt rejected and that you assessed the situation differently than our Swiss government. We also regret that you could not stay with us, but due to the law, this was not possible due to the lack of border sanitary documents. In order to be able to enter Switzerland (not EU), a valid PCR test is required in addition to the double vaccination. Since you only wanted to sleep one night near the Euroairport to catch a flight the next morning, my receptionist (many thanks to him again for his commitment and support) organized a room for you in a French hotel near the airport. On the one hand the hotel was in France and you didn't have to cross the border to Switzerland, on the other hand it was certainly more price-conscious, which was also your concern. So we also see that in times of the pandemic it is essential not only to read the latest information before a trip, but also to read the latest information again and again, especially on international trips with possible border crossings. Far be it from me to have to point it out. I understand your annoyance to some extent - to pass this annoyance of disinformation on to us is too short-sighted, I think. We hope you were able to catch the flight home and are safe and sound at home.
Not recommandable!!!!
Classificação TripAdvisor 1.0/5
Sherpa45019841501 Couples - Avaliação certificada TripAdvisor
Dear guest We are sorry to hear that you were disappointed with your stay. Your opinion is very valuable to us as we strive to provide a superior service experience. We will forward you comments to the maintenance to make sure this does not happen in the future. We are sorry to hear that you were a bit disappointed with the style of our rooms. Unfortunately we cannot change this. Once again, we thank you and hope to win back your trust.
The Perfect Place to stay
Classificação TripAdvisor 5.0/5
charlest40 Negócios - Avaliação certificada TripAdvisor
Dear Charles, Grüzei and Hello again ,-) thank you very much for your nice review. We appreciate that you like to stay with us and we hope to see you soon again here in Basel or in one of our aparthotels Adagio in Europe.
Great location but need to improve standards
Classificação TripAdvisor 3.0/5
HullPhil Solo travel - Avaliação certificada TripAdvisor
Hello HullPhil, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Our beds are of course pull down beds - this is a standard equipment and the bedding have same setting as a normal bed. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Excellent staff on the front desk
Classificação TripAdvisor 5.0/5
Barbara B Avaliação certificada TripAdvisor
Dear Guest, Thank you for the great review of our aparthotel Adagio Basel City! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,
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