Aparthotel Adagio Basel City

I can not tell anything about rooms. I can say location seems great; easy way from train station. But check-in staff was completely unsympathetic. We arrived there to spend a night when waiting to take our flight to Madrid from Mulhouse St Louis airport. We have booked in advance and have received many messages telling us about Covid safe measures. Though been completly vaccinated ( me with AstraZeneca and my husband with Moderna , certificated by USA) we were denied access to the hotel because they could not accept(or read or like) our certificates. I have read all the messages I have received from the hotel and none of them asked about our vaccines or tell us to have a PCR. Maintenant I have read all the news they put on their official page and it says no word about that. But when arriving, they told us we have to obtain a PCR, which would take more than four hours and wait the results without getting to our room. The check-in staff gave us a kind of sermon about rules: of course I can understand them but as they say that it is a non-smoking facility and inform about pets policy, perhaps it would have been better to let us know in advance that the only pass to sleep in the hotel was to be European or have an European Green pass. For us, an experience to forget. We felt rejected.

Totally overpaid bad smelling room from the 80' years with folding bed!!!! The room does not even have the charm of a youth hostel. In addition, the sanitary facilities were completely dilapidated. (Drain tight, falling mirror). In the garden in front of the room were permanently smoking guests. Not recommendable.

A wonderful property in the center of Basel City. Warm welcome, very nice studio & a very quiet night; I strongly recommend this adress if you stay in Basel. The braekfast is amazing with a complete buffet offer.

I stayed here for 2 nights. The hotel is well situated with some nice restaurants nearby, plus a big Coop to stock up on items. The aparthotel could be better. I arrived and was left waiting for 5 mins before someone bothered to come and check me in, this was despite a woman could easily see me from the office. I was finally checked in and I went to my room. The room was good but I find it surprising and a bit “cheap” that there was not a proper bed in the room, rather there was a fold down bed. Although the bed was folded down the comfort of such beds is no where near as comfortable as a proper bed. I was also less than impressed that upon checkout there were 2 housekeeping staff in the corridor outside my room with no masks. There is clear signage throughout the hotel to be wearing masks and all guests were wearing them. Bit of a disappointment for the staff to not be doing so. Overall, I think they need to get better and improve their tardiness.

Everything was find: location, rooms, garage, gym, babyfoot in the entrance area, kitchen. I found the staff especially helpful explaining things, giving recommendations, whatever. They are keepers. I would go back to this hotel.