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Novotel Rio de Janeiro Barra da Tijuca Hotel 4 stars

Customer review rating 4.5/5 10,004 reviews

Novotel Rio de Janeiro Barra da Tijuca
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+ 23 Services
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Room 1

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Hotel extras

  • Novotel Family - 2 children up to 16 years FREE

  • KIDS' Space featuring an X-BOX, children's menu and kids club in high season

  • Free WIFI and rooms for meetings, corporate events and conventions

  • Rooftop featuring an outdoor pool, bar, steam sauna and fitness center

  • Oceanfront hotel on Barra da Tijuca Beach, Posto 7

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Rio de Janeiro Barra da Tijuca

Av Lucio Costa 5210
Barra Da Tijuca
22630012
rio de janeiro
brazil

Tel: +552135043000

Fax: (+55)21/35043001

Contact email

Check-in from 14h00

Check out up to 12h00

  • TERMINAL ALVORADA :  309 ALVORADA

  • By plane

    GALEAO AIRPORT At 34km / 21.13 miles

  • By plane

    SANTOS DUMONT At 37km / 22.99 miles

  • By train

    RODOVIÁRIA At 35km / 21.75 miles

GPS :-23.009833, -43.350742

Our accommodations

Spacious and contemporary in design, the Novotel room is truly a place for living and can be adapted to suit all your needs.

Superior with 1 double bed

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior apartment with 2 single beds and side sea view

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk

Superior apartment with queen bed + sofa bed and side sea view

  • Max. number of persons: 4
  • Area: From 21 m² / 226 sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk

Superior apartment with queen bed and sea view

  • Max. number of persons: 2
  • Area: From 21 m² / 226 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

365

Type of cuisine: International

In the 365° Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Non contractual photo

You can enjoy your time in our lobby bar with the best in Brazilian food and varied drink list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DA PISCINA

Non contractual photo

Enjoy spending time in our pool bar with the best of Brazilian food and a varied drink list.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 508 m²

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Rio de Janeiro Barra da Tijuca

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

10,004 reviews

tripadvisor

TripAdvisor Rating 4.5/5

840 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good Stay

Customer review rating 4.5/5

Anonymous Solo - 27/03/2020 Confirmed reviews ALL

The hotel was in a fantastic location and the staff all very nice and helpful. The only thing i would suggest is perhaps having name tags for all the breakfast dishes as only some had name tags and it wasnt clear what was being served. The only issue i had which for someone like me coming from the hotel industry this is a basic requirement and was that the do not disturb sign was not respected and i think the team need to be trained in that respect. I had one instance where the maid came into my room when i wasnt dressed and another instance when there was repeated knocking on my door where i had the sign on and was sleeping. All and all i had a lovely stay and hope that these areas for improvement as realised.

Dear Mrs. J., Thank you for taking the time to share your feedback after your stay at Novotel RJ Barra da Tijuca. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tatiane Ramos Gerente Geral

Terrible customer service

Customer review rating 4.5/5

L. Business - 23/03/2020 Confirmed reviews ALL

I have sent an email with my concern

Dear Hyun Joo L., Thank you for taking the time to tell us about your experience at the Novotel RJ Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will reply to you via e-mail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiane Ramos Gerente Geral
Customer review rating 4.5/5

Márcia M. Solo - 22/03/2020 Confirmed reviews ALL

New staff with no experience at all, probably bad training. Food is not good as used to be. And, now with the Corona Virus moment I didn’t see any extra care of hygiene, mainly in the restaurant.

Prezada Sra. Marcia, Apreciamos imensamente seus comentários referentes a sua hospedagem no Novotel RJ Barra da Tijuca. Apesar de sua avaliação geral ter sido bastante positiva, observamos que sua experiência com o restaurante recebeu uma avaliação não muito boa. Agradecemos compartilhar sua percepção, sua colaboração será valiosa para que continuemos o processo de melhoria contínua a fim de proporcionarmos um serviço de alto nível para cada um de nossos hóspedes. Agradecemos novamente por nos informar sobre sua experiência e pela confiança nos hotéis Novotel. Atenciosamente, Tatiane Ramos Gerente Geral

Great location

Customer review rating 4.5/5

Anonymous Business - 16/03/2020 Confirmed reviews ALL

It was a great place to stay, the locations is wonderful.

Prezada Sra. Daniela S., Agradecemos que tenha nos avaliado no seguimento da sua estada no Novotel Rio De Janeiro Barra da Tijuca. Na expectativa de lhe acolher de novo, queira aceitar os nossos melhores cumprimentos. Tatiane Ramos Gerente Geral

theres a problem in this hotel

Customer review rating 4.5/5

David C. Couples - 15/03/2020 Confirmed reviews ALL

room fine, location good, amenities ok but there is a problem with the staff that act as if they were scared. from front office to restaurant staff to floor staff there is no understanding of customer satisfaction (what fell down accor we had just come from a mercure in another city that was fine--novotel should be even better) i have seen much better results in a standard ibis !

Dear David c., Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Barra da Tijuca. I am sorry that your experience with the service did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiane Ramos Gerente Geral

Great location

Customer review rating 4.5/5

Steve Business - 10/03/2020 Confirmed reviews ALL

A great location, food, beverage and staff were all excellent. Facilities like thepool and room air conditioning are well below par.

Dear Steven Paul M., Thank you for taking the time to tell us about your experience at the Novotel Rio de Janeiro Barra da Tijuca. I am sorry that your experience with the pool and air conditioning did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiane Ramos Gerente Geral

Good stay

Customer review rating 4.5/5

Kelly Business - 04/03/2020 Confirmed reviews ALL

Good service, clean space, but not worth the $400 a night I paid. Other fancier hotel across the street offers better rate.

Prezada Sra. Kelly, Agradecemos que tenha nos avaliado no seguimento da sua estada no Novotel Rio De Janeiro Barra da Tijuca. Na expectativa de lhe acolher de novo, queira aceitar os nossos melhores cumprimentos. Atenciosamente, Tatiane Ramos Gerente Geral

Excellent stay!

Customer review rating 4.5/5

Ricardo L. G. Families - 28/02/2020 Confirmed reviews ALL

We had again a nice and pleasant staying. Staff is just wonderful and great customer service.

Well located

Customer review rating 4.5/5

Jose N. M. Business - 26/02/2020 Confirmed reviews ALL

The location is good but the breakfast is very poor, the eggs are horrible and does not have many options

Excelente Hotel

Customer review rating 4.5/5

Daniel Solo - 19/02/2020 Confirmed reviews ALL

...

Olá Daniel! Agradecemos os seus comentários no seguimento da sua estada no Novotel Rio de Janeiro Barra da Tijuca. Os mesmos serão compartilhados com toda nossa equipe. Esse feedback é muito importante para que possamos aprimorar nossos serviços. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolhe-lo novamente, queira aceitar os nossos melhores cumprimentos. Equipe Novotel

Very nice location

Customer review rating 4.5/5

Luc D. Business - 16/02/2020 Confirmed reviews ALL

Nice welcome. However, a detail, I drunk water with gas in the minibar and was always replenished with still water....

Convenient location & very clean facility.

Customer review rating 4.5/5

Eb Business - 15/02/2020 Confirmed reviews ALL

The room was clean and the breakfast was excellent. Very good experience.

Well located

Customer review rating 4.5/5

Patricia M. Couples - 14/02/2020 Confirmed reviews ALL

We have stayed various times at this hotel, just because of the good location, right on the beach front, the staff is courteous, accommodations are nice. This time however the elevators were a big problem. One was out of order right from the start, with only two elevators in use, huge queues formed and the guests would have to wait for quite a while to go up or down. Very inconvenient. With all the conventions that always take place at the hotel, the number of guests going up and down, two elevatos just aren’t enough!

Really could do better

Customer review rating 4.5/5

Olaf Couples - 10/02/2020 Confirmed reviews ALL

We arrived very late. car parking arrangements are not clear. The sat-nav directed us to the side of the building, to a ramp that looked like the car park entrance. Gate was locked, no bell. Cameras there at the ramp, but nobody came. Went to reception to ask (in English) for assistance, got completely ignored and no assistance. My partner then tried in Portuguese, at which point she was told it is all valet parking and we somehow have to make our way with the car back to the main lobby entrance... Then trying to check in, the reception desk was completely empty and we waited 5-10 minutes before somebody finally appeared. Not a great welcome! Breakfast wasn't great either. Limited selection of hot and cold food. Limited cutlery on tables. For instance spoons for cereal were placed randomly at place settings... and no cutlery tray anywhere to get extra bits. And whilst we asked staff, they again ignored us and nobody assisted. No lacto-free milk products at all. Room was ok. Quiet, bed comfortable. But the bathroom wasn't the best. The control for the shower was broken, and the handle always fell off in our hands when we tried to use the shower.

Unconfortable

Customer review rating 4.5/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Small bed that moves too much, so I put it together with the other bed for support. Awful club sandwich Very stiff bath towels Noisy lobby (too many kids playing...not the right place for that)

Great place to stay.

Customer review rating 4.5/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

Everyone is very friendly.

Customer review rating 4.5/5

Marcos H. C. Families - 30/01/2020 Confirmed reviews ALL

Very good, as usual.

For families

Customer review rating 4.5/5

Anderson Solo - 21/01/2020 Confirmed reviews ALL

The hotel is good, standard good however is dominated by family with children which makes the breakfast and other common areas a nightmare for singles and couples.

Good stay

Customer review rating 4.5/5

Grant Business - 15/01/2020 Confirmed reviews ALL

The hotel is quite good. Clean and functional.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rachel Fagundes Duty Manager

Excelente

Customer review rating 4.5/5

Julio C. C. Families - 08/01/2020 Confirmed reviews ALL

Superou as nossas expectativas

Prezado Sr. Julio , Foi com prazer que recebemos seus comentários, e não deixaremos de partilhar com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço de qualidade. Muito obrigado por compartilhar conosco. Que tal repetir sua experiência positiva? Volte a se hospedar no Novotel RJ Barra da Tijuca, entre em contato diretamente pelos e-mails h8… / h8… e solicite a melhor tarifa. Atenciosamente, Equipe Novotel RJ Barra da Tijuca
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