Customer review rating (ALL Rating) 4.2/5 1,879 reviews
Spacious and contemporary in design, the Novotel room is truly a place for living and can be adapted to suit all your needs.
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Novotel Rio de Janeiro Barra da Tijuca
Av Lucio Costa 5210, Barra Da Tijuca
22630012 RIO DE JANEIRO
Telephone +55 21 3504-3000
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Access: 35 km / 21.75 mi 40 min drive
Check-in from - Check out up to
In the 365° Restaurant, you can enjoy our menu 24 hours a day, served in all areas of the hotel. Enjoy the freedom to eat however and whenever you want.
Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.0/5
Wagner O. Couples - Confirmed reviews ALL
The experience was ok but, by the price I’ve paid for, I was expecting more from Novotel. The window had a problem that made it no as sealed as it should be - I heard cars on the street all the time while in bedroom - , and the gym… well it is almost just a room with a treadmill and some weights - barely enough for two people. And for for sake, the icon bellow representing a couple as a man and woman in 2023? You should review somethings to stay relevant ;)
Customer review rating 4.0/5
Adriana Couples - Confirmed reviews ALL
Just not recommendable.
TripAdvisor rating 1.0/5
okomee Couples - TripAdvisor review
I had quite high expectations as a European I know Novotel as a great hotel brand. But a check-in that takes about 20 minutes for every guest/couple is unacceptable. We arrived with three couples and it took an hour, also people waiting behind us. I also excuse the poor receptionist who had no help but was obviously not adequately taught how a check in works. Also, we arrived around 8pm and the bar is already closed as is the pool. And the room is old, things are broken and the bathroom is not very well cleaned. I worked in hotels myself and I know that quality looks different. Sorry for this rating, it is my first bad one on TripAdvisor.
Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Team
High fall in the service and the quality of services provided (cordiality)
Customer review rating 2.0/5
L Business - Confirmed reviews ALL
I felt a drop in service and the quality of services provided. So much for maintaining the room (it had a lot of flies and a musty smell). Another point is that I complained about the approach of the receptionist at night! I requested the revalidation of my card, and the attendant asked me if I had paid for the accommodation, in addition to stating very directly that my contract would not entitle me to receive the rewards. However, the other receptionist (Vinicius) that I made my complaint, promptly attended to me and as well tried to repair the inconvenience.
Dear Leila Maria, Thank you for taking the time to tell us about your experience at the Novotel Barra da Tijuca. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I will give the compliment to Vinicius. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leonardo Costa Quality Supervisor
Well below Novotel`s standards
Customer review rating 1.5/5
Anonymous Business - Confirmed reviews ALL
Noisy place and poor service.
Dear Mr. Vieira. Thank you for taking the time to share your feedback. While I wish you had a better experience with the room service, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Leonardo Costa
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price