Novotel Rio de Janeiro Barra da Tijuca Hotel 4 stars

Everything was very good, especially the friendliness and attention of the staff, especially Mr Cristiano, at the reception, always very attentive and helpful. I didn’t rate it 10 because the room needs maintenance

I ordered a simple empty glass and a glass with ice, I ordered room service and I am waiting until today. The next day, I made a purchase at ifood to avoid going out to eat and crowds, so I ordered 2 dishes from room service and I'm waiting with the glasses until today. When I ordered a coffee for room service, it arrived in 5 minutes. The conclusion that we draw is that: room service only serves you when it is something that will bring profit, customer satisfaction does not exist. The third problem that I noticed and that made me very scared, in none, NONE of the elevators did the security system (pass the card to ascend) work. I realized that it didn't work because dozens of people went up to the pool to take pictures and I was not a hotel guest. The fourth problem is the quality of the rooms, everything worked, but the ceiling was falling off peeled pieces, including the air conditioning grid looked like it was going to fall off anytime in our head. Indeed, I have used the Accor network in practically all of South America and in some European countries and this hotel is far from the standards I know, and the restaurant (which I imagine, is outsourced) that serves room service should be changed immediately.

Location, staff and restaurants good.

Buffet réveillon poor nothing special either ambient music and food regarding "price versus quality". Miscommunication between first reception person who told us correctly our check-out date BUT didn't "make our apartment key properly" AND I make myself "up & down" 3 times AND fortunately a different receptionist person "make my apartment key properly" HOWEVER he told incorrect my check-out date. It's okay for me all described situation because I am use to travel a lot BUT it a little bit anoying. Another quick alert is the long time to deliver drink's to the swimming pool, at least 30 minutes AND I am paying an extra value for this 30 minutes delivery SO that's why the second day on swmiming pool I took the lift an get my drinks BUT I paid the extra value for your delivery service. Not good BUT anyway it's life!! Honestly, I didn't feel cleaning on my room, I meaning I feel that was a superficial cleaning BUT because I didn't stay every in the hotel, once again it's okay because it's life!! Meanwhile the ONLY nice THING was the breakfast (not all days) which I enjoy with my girlfriend AND she liked a lot indeed because Novotel have some vegan food. To conclude my expectations are below because I choose Novotel due your international name and because was my first time in Brazil. You need to improve in small details OR this is the way Brazil works for tourism.

Falta de preparo do manobrista

Perfect location with a great view of the sea. Breakfast and hotel services are good. Staff were always very polite and helpful.

I Know the Novotel standard, that is very well, but I and my wife feel at home here. The staff are perfects in specially Mr. Zé Carlos that give us a excellent breakfast when we arrived like courtesy for exemple. The location is wonderfull with security. So, they provide everythin that we need. Congratulation!

My wife and I went to Rio de Janeiro, to meet some old friends. In last January we were in Mercure Hotel Praia do Pepe, and was very good. At this time we choose Novotel Barra da Tijuca that is in front of our preferred Beach Bar.Location was perfect, but the service and cleanness were terrible. Even with my Gold card, check-in took about 20 minutes, and also the hotel was paid in advanced the receptionist said that they were waiting for baking confirmation.We had no room upgrade; we didn't receive any candy in the room, the room was dirty, the safety box was damaged, there were no face towels in the bathroom.It's not a Real Novotel.PS: If you need I have some room pictures.

I booked for 4 nights and stayed 3 nights. during check out i asked my last night's rate be offset against my little extras but they refused. I was very disappointed and expect this not to happen to anyone else.

Although the Hotel follows the Novotel standard we have face some issues with the noise of the AC, room with some improvement needed and breakfast with plastic glasses. The food was also cold and far from the novotel quality.

We loved our travel and stayed in Novotel Barra. It was wonderful. The hotel is in front of a blue and beautiful ocean and a beatiful beach with a big ciclocicle. l The staff are excellent We reccomended.

We asked for reservation for the New Year's Eve dinner in October 2017, they said they would return when they had the reservations available. I arrived at the hotel on Dec 28, I requested the reservation for the supper, they told me that there was no availability. Complained with management, they said they would give me a solution. On 31 they called me offering a table after a reorganization of the space. I had already hired another place and I was very upset. In addition the service at the pool and at breakfast was poorly prepared to cater for guests and mostly children. Unsatisfactory experience.

People are not polite or friendly and prices are high. Unfortunately,that is the rule In Rio de Janeiro. Moreover, The was not Totally clean and the bed was smaller than I had Imagined. In order to avoid unconfortable situation And problems, just avoid Rio de Janeiro

464/5000 Novotel is a great option in Barra da Tijuca, Rio de Janeiro. The hotel is very clean and the staff are very friendly and helpful. The location is excelent, facing the beach, with shopping malls, supermarket, restaurants and bars very close by.The hotel has a very good structure, with restaurant, bar, gym, sauna and a wonderful swimming pool with sea view. It was once again comfortable and very satisfying.

I like all the services at the Hotel, very professional employees. The room room is clean, good installations, in front off the wonderful beach. The restaurants had many food options. My e-mail? proberto-ol@uol.com.br.