Grand Mercure Jinan Sunshine 5 stars

Customer review rating (ALL Rating) 4.5/5 131 reviews

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Grand Mercure Jinan Sunshine - Image 1
Grand Mercure Jinan Sunshine - Image 2
Grand Mercure Jinan Sunshine - Image 3
Grand Mercure Jinan Sunshine - Image 4
No 33 Sunshine New Rd, Huaiyin District, 250022 JINAN, China

Description

Hotel extras

  • Located in the western commercial centre of Jinan.

  • Going to Jinan West Railway Station only takes 15 minutes.

  • Offer 329 guestroooms which can overlook the nearby mountain view.

  • 700 m² (7534 sq.ft.) pillar-less Grand Ballroom with state-of-the-art equipment.

  • Complimentary WIFI for unlimited devices throughout the hotel.

Our accommodation(s)

Hotel location

Grand Mercure Jinan Sunshine

No 33 Sunshine New Rd, Huaiyin District
250022 JINAN
China

GPS:36.644446, 116.9821

Telephone
Fax +86 531 6689 8811

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  131 reviews

TripAdvisor Rating  4.2/5  108 reviews

Very por service level

Customer review rating 2.0/5

L. A. Solo - Confirmed reviews ALL

Check in was a nightmare . Reception employees had no idea of normal benefits of my status and couldn't speak a word of English. So was impossible to explain even with translator

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Nice Staff Service

TripAdvisor rating 5.0/5

TorpongCh Business - TripAdvisor review

Room is in very good condition, well cleanliness and good logical elecrical switch right away. All facilities are very good except thought of no cooling condition for the air conditioner system. Weather is cold but room is hot for some person then makes too bad living. Open window is helpful to cool down room temperature - but should not be the way to manage under this hotel.

Good service but building is ageing

Customer review rating 3.5/5

Cp C. Families - Confirmed reviews ALL

Staff service level was very good. Served fruits to the room. Helpful with our queries. Bar service, breakfast service and cleaning staff are all good. Building is ageing though. Our room was spacious and comfortable. But it has some water stain on false ceiling in the toilet and there was a smell from the toilet. Could be due to the stain or water in the toilet bowl.

Dear guest, I am very sorry that this stay did not bring you a pleasant stay experience, and I would like to express my sincere apologies to you. If you have any problems during your stay, you can contact our duty manager at any time, so that we can timely understand the shortcomings in our work and make timely improvements. Thank you again for your feedback, please rest assured that we value every customer's feedback, and will actively make improvements in the future work, and look forward to having the opportunity to provide you with a good stay experience in the near future.

Good stay

Customer review rating 5.0/5

Songlin H. Solo - Confirmed reviews ALL

Great service ,fine location ,comfort place

We very much appreciate your comments regarding your stay at the Grand Mercure Jinan Sunshine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

GOOD

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Too many people for Breakfast

Dear C. Guo Ping, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely 张雪晴 贵宾接待经理

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Other web-users rate our hotel

  • 476 reviews 9.4/10 Location
  • 1,007 reviews 8.5/10 Room
  • 1,177 reviews 9.2/10 Service
  • 487 reviews 9/10 Cleanliness
  • 415 reviews 8.6/10 Breakfast
  • 195 reviews 7.4/10 Food
  • 9 reviews 3.6/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.