Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating (ALL Rating) 4.5/5 94 reviews

Mercure Hotel Kaiserhof Frankfurt City Center - Image 1
Mercure Hotel Kaiserhof Frankfurt City Center - Image 2
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Description

Hotel extras

  • An ALLSAFE certified hotel

  • Right in the heart of the European financial capital Frankfurt am Main

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

Our accommodation(s)

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62, Hessen
60329 FRANKFURT AM MAIN
Germany

GPS:50.10827, 8.667662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FRÜHSTÜCKSRESTAURANT

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  94 reviews

TripAdvisor Rating  4.0/5  482 reviews

Bad attitude from front desk staff.

TripAdvisor rating 2.0/5

804aminam Families - TripAdvisor review

I really don’t recommend this hotel. The experience I had at checkout with this German lady was horrible. She was so rude to me…I didn’t even feel welcomed as an Accor member. The only positive thing was the breakfast which was delicious and the room which was nice but the toilet and curtains were abit dirty. This woman wasn’t even trying to hear my side of the story and was straight up rude. She was trying to charge me the full amount stay just because I was an hour late, due to being sick and it took me abit longer to get my 4 year old ready…As a member i do have the benefits for late checkout. I tried calling the reception to inform them about it but the phone wasn’t working. Anyways she had such a bad attitude…I don’t even understand why these type of people work at the front desk or in customer service. Her colleague was nicer but he also tried to charge me the full amount when i checked in even though I booked the room with points. Anyways I definitely won’t be staying here again. Plus at night there are many homeless and drug addicted people in front of the hotel which is kind of scary…

Memorable stay at Mercer Kaiserhof!

TripAdvisor rating 5.0/5

Trip06354427167 TripAdvisor review

The superior room I stayed in was spacious and the bed is comfortable. Bathroom is huge. The breakfast spread was amazing and you get to make your own pancakes and waffles. Check in was a breeze and I must comment Ms Jasmine for her welcoming smile and for ensuring I am taken care of despite the room was not ready. She has kindly offered me access to the washroom for a quick freshen up before I went for a walk while waiting for the room to be ready. She also ensured that I did not wait long for the room after I returned an hour later of which I was allocated 503 which is quiet and has nice calming view. Thank you for her recommendation for nice German food in Romerberg too. I would also like to commend Gwen who was serving at the bar lounge. She served excellent drinks and was very welcoming and approachable. Kudos to her that the evening was filled with much fun and laughter together with some of the guests. I would definitely stay in this hotel in my future trips!

There’s definitely better options…

TripAdvisor rating 1.0/5

Sergen T TripAdvisor review

While the location is quite central, the hotel is surrounded by brothels, Erotic-cinemas, drunk people and drug user. The lobby is very pretty, but that’s pretty much it. The rooms look old and not like they’re being taken care of. The TV was not fully functional, the blinds were dirty and so was the bathroom. There was coffee pods but not coffee machine. Check-in took ages as there system was not working properly. There’s still signs from Covid times urging people to keep distance… overall not a great stay.

Good location, poor attitude of staff and shower blocked.

TripAdvisor rating 2.0/5

traceywZ156CW TripAdvisor review

Booked this hotel for its location, which is convenient for the main station and only a short walk to the old town. Room was small, with little to no storage for clothes. On face value it was clean and warm. Cleaner did change towels etc daily but failed to replace coffee pods for the machine and the milk etc. Friends had an issue with their shower drain being blocked so cleaned this to allow them to shower. On reporting this at the front desk they were told they should have been informed and they would have cleaned this. Hours later when I had the same issue I went to reception and reported the matter. The receptionist (slim arrogant looking male) said "what do you expect me to do about this, I am not a cleaner." I told him I certainly was not a cleaner and asked if he could arrange for it to be cleaned. He stated "not today". I explained he was the hotel representative on duty and as such should assist. He said he only worked 2 days a week and gave a very good impression of not caring too much. I then went and cleaned the drain of a weeks worth of tangled hair so I could complete my shower without flooding the room. The above incident left a poor impression. Like many large cities there are clear social issues which means a large amount of homeless people sleep rough in the area of the hotel. There was clear drug dealing and drug use happening but that said, whilst in a group of 4 I did not feel threatened by this behavior.

A mixed bag

TripAdvisor rating 3.0/5

Companion04857413846 Couples - TripAdvisor review

This hotel is well located for easy access to transport & the city centre. The beds are comfortable, decent shower, and all the fixtures & fittings are quite modern and in good condition. However.... The first time we used the shower it totally flooded the bathroom because the drainage was completely clogged up with hair & soap scum. The second time our friends used theirs, the same thing happened. On both occasions the staff reacted as though we were somehow at fault. The towels were changed every day but one day they only left one towel for two people; another day they didn't leave a shower mat. There was one bathrobe for two people. Although it was cold & wet outside all weekend, our room was unbearably hot. We had the cooling/heating system set to the min temperature (16 degrees) the whole time and it didn't seem to make any difference. And as others have said, there are intravenous drug users virtually on the doorstep & we also witnessed a fight just outside. So, if I ever return to Frankfurt, I'll look at other options.

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Other web-users rate our hotel

  • 599 reviews 8.5/10 Location
  • 578 reviews 6.6/10 Room
  • 402 reviews 8.4/10 Service
  • 19 reviews 6.6/10 WiFi
  • 301 reviews 9/10 Breakfast
  • 246 reviews 5.9/10 Cleanliness
  • 79 reviews 7.3/10 Amenities
  • 22 reviews 3.1/10 Bar

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