Mercure Hotel Kaiserhof Frankfurt City Center 4.5 stars

Customer review rating 4.4/5 1,154 reviews

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Mercure Hotel Kaiserhof Frankfurt City Center
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Hotel extras

  • An ALLSAFE certified hotel

  • DEHOGA 4 star superior classification

  • Smart tablet in all rooms with digital concierge & international newspapers

  • All 106 rooms are fully air-conditioned and modernly equipped

  • 8 new conference rooms with modern ventilation & presentation technology.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchangePaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 8 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure Hotel Kaiserhof Frankfurt City Center

Kaiserstr 62
Hessen
60329
frankfurt am main
germany

Tel: +49692561790

Fax: (+49)69/25617919

Check-in from 15h00

Check out up to 12h00

  • HAUPTBAHNHOF :  HAUPTBAHNHOF

  • HAUPTBAHNHOF :  S1,2,3,4,6,8,9 HAUPTBAHNHOF

  • HAUPTBAHNHOF :  16, 17, 11, 19 HAUPTBAHNHOF

  • By plane

    FRANKFURT At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.10827, 8.667662

Our accommodation(s)

Our 4-star Superior Mercure Hotel Kaiserhof Frankfurt City Center offers you the choice between Standard and Superior Rooms, luxuriously furnished Privilege Rooms with double bed and spacious Privilege Suites. All 106 non-smoking rooms are fully air-conditioned, feature free WIFI and a tablet PC for maximum individuality. Children up to age 12 stay for free in their parents' room. Baby cots are free of charge.

Standard Room with double bed

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with two single beds

  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with double bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds and sofa

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

MAINART

Type of cuisine: Mediterranean

Mediterranean cuisine & enjoyment. We pamper you with delicacies for breakfast. Inspired by the Mediterranean, fresh & healthy. For work meetings and events, choose from our menus or feast on the buffet.

GALLERY LOUNGE

Non contractual photo

Indulge in and enjoy our exclusive service. Be it a glass from the famous Mercure grape harvest, a freshly tapped beer or our free candy bar; We have just the right thing for you.to conclude the evening.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 150

  • Maximum capacity: 110 people

Find out more

Our guest reviews for
Mercure Hotel Kaiserhof Frankfurt City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,154 reviews

tripadvisor

TripAdvisor Rating 4.0/5

393 reviews

Friendly staff - Good location

Customer review rating 4.4/5

Refat Business - 16/10/2020 Confirmed reviews ALL

The room is really comfy and working stuff were friendly and so helpful, specailly the kind lady in morning reception.

Nice stay

TripAdvisor rating 4.0/5

PeNor Business - 03/10/2020 TripAdvisor review

Hotel is within walking distance to the Frankfurt main railway station. The staff were very welcoming and the room excellent with nice features. The Covid-19 measures were well-implemented and there is a real feel of care for the guests. Internet easy to use and more than sufficient for the traveler. Can recommend this hotel

Very pleasant stay

Customer review rating 4.4/5

Peter N. Business - 30/09/2020 Confirmed reviews ALL

The hotel is very convenient to Frankfurt main railway station and is a welcome sight in between the local environment around that station. The welcome was warm and the room a real treat. WiFi easy and more than adequate and all services that were on offer (reduced due to Covid-19) were functional. Highly recommend this hotel.

Good stay

Customer review rating 4.4/5

Anonymous Couples - 20/09/2020 Confirmed reviews ALL

Hotel was really good (once you got past the front door). Smart, well refurbished and comfortable.

Nice stay

Customer review rating 4.4/5

Sb Business - 17/09/2020 Confirmed reviews ALL

The hotel staff was very friendly, the room clean and the breakfast assortment was perfect.

Training

Customer review rating 4.4/5

Raphael Business - 14/09/2020 Confirmed reviews ALL

The welcome of the lady at reception was outstanding. She greeted us with a smile was super friendly and explained everything in a very easy and understandable manner. You can be proud to have such people in your team. Though, also breakfast (especially on the first day) was very nice and the personnel was second to none.

Good stay

Customer review rating 4.4/5

Yama Families - 26/08/2020 Confirmed reviews ALL

Rooms very clean. Very friendly reception. Parking very clean and large places for parking cars.

Dear Yama W., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Two pleasant nights' sleep in an immaculately clean hotel

Customer review rating 4.4/5

Hugh Couples - 22/08/2020 Confirmed reviews ALL

The lobby was clean, tidy and bright, the check-in efficient and the staff friendly. Security measures (key-card access to the lift lobby and again to operate the lift) were commensurate with the neighbourhood without being intrusive. The room was clean, comfortable and air-conditioned (very much welcome as we stayed during a heatwave); sound insulation was sufficient if not perfect. Whilst breakfast was buffet service – as other reviewers have indicated, this remains controversial during the current pandemic – every effort was made to ensure good hygiene: hand sanitiser at the entrance and on every table; disposable gloves; masks required when moving around; a one-way system; and steps to ensure that tables were socially distanced and that the number of guests present at any one time was such as to avoid overcrowding. There was a good selection of hot and cold food and drink, including freshly-squeezed orange juice and a positively impressive selection of herbal teas.

Dear Hugh A., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Good hotel next to Central Railway Station

Customer review rating 4.4/5

Heikki Couples - 18/08/2020 Confirmed reviews ALL

The hotel has nice renovated rooms with soundproofed windows towards the Kaiser Street. Hotel is clearly better than average German hotel. The location is good because it is located next to the Central Railway Station, has good connections via public trasport and You can also walk to the main shopping street Zeil or to the river Main bank. The staff was very friendly and the wifi worked smoothly. The area is a bit spooky but do not mind it.

Dear Heikki L., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

No complaints

Customer review rating 4.4/5

John Couples - 02/08/2020 Confirmed reviews ALL

Enjoyed our stay. Hotel seems out of place for the area it's in (not frankfurts best) but the hotel is immaculate throughout. We arrived at 9:30am and not surprisingly our room wasn't ready. Not a problem we left our bags and went out for breakfast. When we went back the room was ready. Great room on 7th floor overlooking the Main Street below. Room was cleaned to high standard. The double bed was 2 singles pushed together which was a little disappointing. Bathroom was a decent size with a great shower. Breakfast was excellent and social distancing enforced. All staff were wearing masks, and guests also had to wear them, as well as gloves when anywhere near food area. No complaints at all regarding cleanliness anywhere in the hotel. Bar area was shut which we couldn't understand why other than lack of staff. Surely if social distancing is maintained through the hotel it could also of been done in the bar too. Other disappointing thing was complete lack of choice of loyalty drink. The choice was Weiss beer or soft drink and dispite being told we could have it delivered as room service, we had to go down to reception ourselves, again due to lack of staff. All staff in hotel where polite. There are some great bars/places to eat on the "better" side of the road. All in all we enjoyed our stay immensely. The ladies of the night outside aren't allowed to bother you, the main station is 5 minutes walk away, and the hotel is in good position to explore Frankfurt, and once you get used to "the surroundings" it's a great place to stay

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton

A good stay.

Customer review rating 4.4/5

Travis C. Business - 26/07/2020 Confirmed reviews ALL

A good hotel with very nice staff. I think it is suffering because of the COVID restrictions. Not the hotels fault of course but, unfortunately, it does affect the facilities and overall atmosphere and it tinges the stay

Dear Travis John C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Kaiserhof Frankfurt City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Scott F. Thaxton Operations Manager

Perfect weekend escape in the middle of Frankfurt

Customer review rating 4.4/5

Ari Couples - 19/07/2020 Confirmed reviews ALL

The hotel was in very good condition, probably recently refurbished but at least extremely well maintained. All necessary precautions for the Corona were in use which made me feel relaxed. The staff was really friendly and customer oriented at all departments, like front desk, breakfast and the room maintenance.

Dear Ari H., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Covid 19 ... danger here riskybreakfast

TripAdvisor rating 4.0/5

Parisian750062 Business - 29/06/2020 TripAdvisor review

I am much disapointed... breakfast served with mask down the nose and whole personal taking coffee next to all ingredients being prepared all without masks! Then best of it at least 2 were sneezing without mask next to uncovered food.. this is not OK at all ! Also my room was still having an empty bottle of water left on table when i arrived... When pointing it out .. only answer was ... we are not obliged to wear masks.. i am also not obliged to come back !

Great service and amazing breakfast

Customer review rating 4.4/5

Ali Business - 07/03/2020 Confirmed reviews ALL

The ladies at the check in counter were really nice. They upgraded my room immediately and the room as also quite great. The location is very close to restaurants and the central station. The breakfast however is realllly really amazing. They have fresh OJ and really good scrambled eggs.

Excellent 4-Star Hotel Nearby Frankfurt Hauptbahnhof

TripAdvisor rating 4.0/5

royhi Business - 07/03/2020 TripAdvisor review

Stayed in Mercure Kaiserhof Frankfurt City Center for one night of business trip. Location very easy access to the Central Station, right on the main street in front of it. While the lobby is rather small, the efficient check-in and check-out process made sure that it still has enough space, at least during my stay. The room is nicely designed, with enough space for everything. The bathroom is spacious and bright with good amenities. Overall I had pleasant stay in Mercure Kaiserhof and will definitely come back should I need to stay in Frankfurt again.

We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott Thaxton Operations Manager

Pleasant stay

Customer review rating 4.4/5

Anonymous Business - 02/03/2020 Confirmed reviews ALL

Kind staff. On arrival check in was efficient and kind. Appreciate the attention to the welcome amenity in room. The offer for a free drink in the lounge was a bit awkward because the lounge was never open during my stay. So no free drinks for me. Breakfast was good. Lovely staff member and very helpful (female). Room adequate. Design error in shower - bathroom will flood when taking shower and not using the rainshower. The deskchair is in the way. The room could do with less furniture.

well located, indifferent regarding good customer service

Customer review rating 4.4/5

Ewp Business - 01/03/2020 Confirmed reviews ALL

I am an ALL Gold member and honestly cannot tell you why I should come back here. Starting with the greeting, handling of my reservation/check-in expereience. No upgrade, room facing the street, no communication about my preferences. Nothing! My ALL membership is coming less and less relevant because it is absolutely worthless since the hotels do not honor this membership and my Gold status. Upgrades are never available, minibars are never included. I cannot recall when I received anything else but the beverage voucher...

Excellent Stay

Customer review rating 4.4/5

Benjamin B. Solo - 28/02/2020 Confirmed reviews ALL

I was only here for one night. The check-in process was friendly and efficient and I was happy to accept an upgrade to a better room! The room was spotless and very pleasant. No noise in the evening and excellent ventilation. Check out was pleasant. The hotel is very close to the main train station and that makes getting here very easy.

Dear Benjamin B., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Everything worked nicely

Customer review rating 4.4/5

Tuomas Couples - 27/02/2020 Confirmed reviews ALL

Great breakfast with lots of variety of foods, easy parking garage access, friendly staff, clean and spacious room.

Dear Tuomas A., We very much appreciate your comments regarding your stay at the Mercure Hotel Kaiserhof Frankfurt City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Scott F. Thaxton Operations Manager

Good Location but with many homeless peoples around

Customer review rating 4.4/5

L. Business - 24/02/2020 Confirmed reviews ALL

The layout of the room is weired and smelly. Shower room with half piece of glass cover which flood the washroom easily.

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