Grand Mercure Phuket Patong 5 stars

Customer review rating (ALL Rating) 4.6/5 1,039 reviews

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Description

Hotel extras

  • Only property where offers Pool Villa experience in Patong!

  • Blissful mind and joyful body at award-winning Ryn Spa

  • Creative themed meetings in various venues provide

  • Spoil your kids with kids meals, fun activities and more

  • Free flow & unique beverage experience with MyGlass Package

Our accommodation(s)

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Hotel location

Grand Mercure Phuket Patong

1 Soi Rat U Thit 200 Pi 2, Patong, Kathu
83150 Phuket
Thailand

GPS:7.888059, 98.29618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

BUBBLES

The restaurant serves a wide breakfast (from 06:30 to 10:30) which includes freshly brewed coffee and homemade bakeries. It has an a la carte menu which includes authentic Thai, European and Asian cuisine, such as homemade pastas and Chinese noodles.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,039 reviews

TripAdvisor Rating  4.5/5  3,551 reviews

Certificate of excellence 2024

A Short but absolutely relaxing stay at a Top Resort

TripAdvisor rating 5.0/5

reg s Solo travel - TripAdvisor review

Just a 1 night stay,but was able to really enjoy & wind down in that day. A really well situated & well managed Resort

Well located good stay

Customer review rating 4.0/5

Jannelle B. Families - Confirmed reviews ALL

I had no trouble would definitely stay there again central to everything

Dear Jannelle B., Thank you for your wonderful review and for staying at Grand Mercure Phuket Patong. We are delighted to hear that your experience met your expectations. It's great to know you found our hotel relaxing and convenient. We look forward to welcoming you back for another good stay. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

In between everything and great staff

Customer review rating 4.0/5

Young J. Y. Friends - Confirmed reviews ALL

Good location within walking distances to markets and restaurants and everything else. Staff were very helpful (although not very knowledgeable at times) and kind enough.

Dear Young J. Y., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. We are sure that your kind words will serve as an encouragement to our team as we strive to continuously improve the quality of our services. We value your feedback and will strive to improve. We look forward to welcoming you back again in the near future! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Good

Customer review rating 4.0/5

Kellie R. Couples - Confirmed reviews ALL

The only issue we had was the bed was so hard, we had a few back issues. And the biting bugs, which ate my legs alive in the room. Room service the food was cold, when it was meant to be hot, so we never ordered room service again. The restaurant was great, except for seafood night as we don't eat seafood, ordered off the menu which was quite expensive when not on buffet. Food was yummy, service in the restaurant was amazing by your staff. Loved the chefs in the morning cooking my eggs, always so helpful and happy. Thank you for our stay.

Dear Kellie Sharon R., Thank you for taking the time to tell us about your experience at the Grand Mercure Phuket Patong. We regret to that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for our guest. We value your feedback and will strive to improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

Great stay

Customer review rating 5.0/5

Alareez L. Couples - Confirmed reviews ALL

We had a great stay at Grand Mercure in Patong, Phuket. The hotel is situated in a perfect spot. The staff is friendly and helpful. Great hotel for a family stay.

Dear Alareez L., We very much appreciate your comments regarding your stay at the Grand Mercure Phuket Patong. It is always a pleasure to receive positive feedback. Your kind words will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back for another great stay! Grand Regards, Guest Experience Team Grand Mercure Phuket Patong

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Other web-users rate our hotel

  • 1,140 reviews 9.2/10 Location
  • 1,718 reviews 7.1/10 Room
  • 1,738 reviews 8.7/10 Service
  • 14 reviews 8.6/10 WiFi
  • 789 reviews 7/10 Cleanliness
  • 754 reviews 9.2/10 Breakfast
  • 722 reviews 8.8/10 Food
  • 615 reviews 8.4/10 Vibe

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