Mercure Nottingham City Centre George Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 609 reviews

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Mercure Nottingham City Centre George Hotel - Image 1
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Mercure Nottingham City Centre George Hotel - Image 4
2 George Street, NG1 3BP NOTTINGHAM, United Kingdom

Description

Hotel extras

  • 20% Discount at Lace Market car park. Reception validate ticket before you return to pay.

  • 19th century building with original features

  • Central location, with plenty of nearby transport links

  • On-site leisure facilities, including a dedicated gym

  • Sherwood Forrest and Nottingham Castle located nearby

Our accommodation(s)

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Hotel location

Mercure Nottingham City Centre George Hotel

2 George Street
NG1 3BP NOTTINGHAM
United Kingdom

GPS:52.953693, -1.144617

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

1822

Stylish restaurant, serving beautifully prepared food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  609 reviews

Customer review rating 4.0/5

Leona B. Business - Confirmed reviews ALL

Staff very friendly and helpful

Dear Leona, Thank you so very much for taking the time to provide us with your feedback and the completed questionnaire. It really is a pleasure to receive such positive feedback and scores like yours. If you have a moment Leona we would be extremely grateful and thankful if you could share your feedback on our TripAdvisor page so the TripAdvisor community can also see your comments. Leaving a review here really does help us as a hotel and indeed possible future guests who are thinking about staying with us. The link to click to do so is: http://www.tripadvisor.co.uk/Hotel_Review-g186356-d189742-Reviews-Mercure_Nottingham_City_Centre_Hotel-Nottingham_Nottinghamshire_England.html And / or you can do so on Google reviews: https://search.google.com/local/writereview?placeid=ChIJneK97dXDeUgRJ3xPA1EtCK0 Sadly, happy guests are less likely to leave reviews so we would be honestly most grateful if you could do this for us. Mentioning anyone’s name who stood our also really helps us. If you can forward to any guest who you believe would also do this for us, I would be so appreciative. Positive reviews help hotels out more than most guests realise. I will also share your comments with my team. I have no doubt that your comments and suggestions provided in your questionnaire will serve as an encouragement to all of the team as we all strive to continuously improve the quality of our service. Thank you once again Leona for sharing your experience and for having chosen to stay with us. I genuinely hope your next stay with us or indeed with any other Mercure Hotel / Accor hotel will be as pleasant as the previous one. With kindest regards Chris Butler General Manager

Customer review rating 1.5/5

Nicholas G. Couples - Confirmed reviews ALL

Negatives: tiny room, tired furniture and bar closed. Positives: comfy bed, quiet

Dear Nicholas, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I can see you chose to book our smallest room grade, a City Pad. This is our entry level room and is indeed small. We have larger rooms such as our Standard King rooms, Privilege rooms and Suites. I am confident the latter 2 room grades would provide the additional space you may require or desire. I further apologise for any disappointment with our bar having been closed but very much hope you were able to enjoy and take advantage of one of the very many bars in our immediate area. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Customer review rating 3.5/5

Vanessa R. Couples - Confirmed reviews ALL

We were given a fantastic room no. 103. Unfortunately, there were rubbish bags outside the window. Therefore, we asked to be moved. Not to such a nice room, but at least there was no rubbish in view. We hope that the rubbish has since been moved, as it ruined a very nice room.

Dear Vanessa, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Customer review rating 5.0/5

Paul S. Friends - Confirmed reviews ALL

1 night stay. Had all we needed The only slight criticism is the carpet could have been a bit nicer/newer But very comfortable & toid price

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Nottingham City Centre George Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We am also happy to share that all carpets will be replaced during our up and coming refurbishment. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Chris Butler General Manager

Customer review rating 3.0/5

Nick P. Couples - Confirmed reviews ALL

Booked into a lovely spacious, clean, comfortable room. All was good until we went to bed and music started blasting out from premises in front of the hotel. Unfortunately this continued until after 3:15 am, so we got very little sleep. This wasn't great as my wife was doing some training the next day. When I mentioned this at reception the next morning, i received an apology and was offered to change rooms once rooms had been cleaned. This was a gesture I appreciated, but it's difficult to believe that the hotel wasn't aware of the very late and loud music issue in advance. (It wouldn't have been so much of an issue if the noise had stopped, say by 1 am.) We changed rooms in the afternoon of the following day. The new room, although still with king-size bed, was quite a bit smaller than our original room, as was the bathroom. When I went to clean my teeth later in the evening, I found that the basin tap was broken (turning it to left or right produced no water, lifting it up detached the lever). I managed to get a trickle of water by manipulating it. I couldn't face trying to change rooms again, so I waited till the next morning when we checked out to mention the tap issue. Once again, I received an apology, but would room cleaning staff really not have noticed this when cleaning the room before we changed rooms? Not a great experience all round.

Dear Nick, Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. With regards to the noise. The venue you mention only opened the previous week. Any noise issue is therefore a new occurrence and one we will certainly be monitoring and entering conversations with the owner should this become a regular occurrence. I do however apologise and also for the issue you mention with the tap that had not been identified. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kindest regards Chris Butler General Manager

Other web-users rate our hotel

  • 1,102 reviews 9.3/10 Location
  • 1,424 reviews 5.2/10 Room
  • 1,060 reviews 9/10 Service
  • 9 reviews 5.2/10 WiFi
  • 852 reviews 4.6/10 Comfort
  • 498 reviews 4.8/10 Cleanliness
  • 435 reviews 7.2/10 Breakfast
  • 388 reviews 4.1/10 Amenities

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