ibis budget London Whitechapel - Brick Lane 2 stars

Customer review rating (ALL Rating) 4.0/5 3,321 reviews

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100 Whitechapel Road, E1 1JG LONDON, United Kingdom

Description

Hotel extras

  • Central location, with plenty of nearby transport links

  • 7 minute walk to Aldgate East and Whitechapel tube station

  • Unlimited continental buffet breakfast, snacks available.

  • Old Spitalfields Market is just a ten minute walk away

  • A variety of nearby restaurants and nightlife options

Our accommodation(s)

Hotel location

ibis budget London Whitechapel - Brick Lane

100 Whitechapel Road
E1 1JG LONDON
United Kingdom

GPS:51.517576, -0.06486

Telephone
Fax +44 20 7655 4621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,321 reviews

TripAdvisor Rating  4.0/5  4,278 reviews

Location is good but a bit dangerous around

Customer review rating 3.0/5

Giulia Business - Confirmed reviews ALL

The room and view and hotel are nice but internet was down all late morning/afternoon and couldn't do any work :/

Really good hotel!

Customer review rating 5.0/5

Rosy (. I. Friends - Confirmed reviews ALL

Really good stay! Reception always available clean and silent hotel, Minimal room with large shower, comfortable beds , different types of light in the room. Even TV was avaible. The only thing is that there isn't a wardrobe. We left our clothes in the luggage. The hotel is 5 min by walk from Whitechapel underground and 7 Min from AldGate East. Everything was fine.

Clean but needs a lot of changes

Customer review rating 2.5/5

Elina Business - Confirmed reviews ALL

The rooms were clean and the housekeeper was entering the room daily. The location is convenient as there are 2 metro stations very close by. But the breakfast was terrible, the coffee mugs were to small to fit in the coffee from the automatic machines, the coffee itself was tasteless, the croissants were as hard as they can be, the pancakes uncooked, the juice (only 2 of the 3 options were available on the automatic machine) was bad, no egg options. Also the staff was rude, with no knowledge of the property (we asked for to change rooms as one of ours was too small and they told us they were fully booked, while we could find availability everywhere online - their website, on other platforms etc, even on a board outside the hotel itself, even for a triple room which was bigger). Also they had no idea of the price of an additional room asked for. We arrived at 13:30 and to be informed that our rooms would be available after 15:00, although they never asked for our names to check if our rooms were already ready. Also, they asked us for 1£ to keep our luggage to theirs storeroom. And finally, we never received a "good morning", a "welcome" or anything like this. They looked that they were bored or even annoyed by us, especially in the morning

Dear Elina, Thank you for sharing your detailed feedback. While we’re glad you appreciated the cleanliness of our rooms and the convenience of our location, we’re deeply sorry to hear about the negative aspects of your stay. We sincerely apologize for your breakfast experience. We are currently reviewing the quality and variety of our offerings and will address the issues with coffee, croissants, pancakes, and juice to ensure improvements. Your comments about the lack of egg options have also been noted for future enhancements. We are equally concerned about the service you received from our staff. Professionalism and hospitality are our top priorities, and it’s disappointing to hear we fell short in welcoming you and assisting with your requests. Your experience with the room availability, lack of information, and additional charges for luggage storage does not reflect the level of service we aim to provide. We will take immediate steps to address these issues with our team to ensure better communication, friendliness, and professionalism in the future. Your feedback is invaluable in helping us identify areas that need improvement. We hope you might consider staying with us again so we can provide you with the positive experience you deserve. Best regards, Roxana Melita Front Office Team Member

Well located but rooms layout and utilities are very limited

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Basic items like hand soap, toothpaste were missing. The bathroom door's lock seemed to have been taken out and the automatic lights in it weren't always working correctly.

Good morning, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the missing basic items and the issues with the bathroom door and lights. Your comments have been noted, and we will address these concerns promptly to ensure a better experience for our guests. We appreciate you bringing this to our attention and hope to have the chance to welcome you back for an improved stay in the future. Regards, Roxana Melita Front Office Team Member

A prison cell has more charm

Customer review rating 0.5/5

M C. Business - Confirmed reviews ALL

I knew the room would be basic but this went beyond that. Bed was lumpy, kettle no cups, a wet room bathroom where the curtain had no impact on stopping the water soak the whole floor. Stayed in room 236 and the was a constant noise of water pouring down pipes. The walls are so thin it felt like the lift was opening in my room. Worse night's sleep I've had in years.

Dear M C., Thank you for your feedback. We are truly sorry to hear about your disappointing experience. Your comments regarding the lumpy bed, lack of cups, the wet room, and the noise issues are concerning, and we deeply regret that these inconveniences affected your stay. We will investigate these matters, particularly in room 236, to address and resolve them promptly. Ensuring our guests have a comfortable stay is our priority, and we appreciate you bringing these issues to our attention. We hope you’ll consider giving us another chance in the future to provide a much better experience. Best regards, Roxana Melita Front Office Team Member

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Other web-users rate our hotel

  • 1,047 reviews 9.2/10 Location
  • 1,496 reviews 5.7/10 Room
  • 1,027 reviews 8.4/10 Service
  • 18 reviews 8.9/10 WiFi
  • 766 reviews 7.5/10 Cleanliness
  • 623 reviews 6.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.