Mercure Bali Nusa Dua 4 stars

Customer review rating (ALL Rating) 4.0/5 369 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE Certified Hotel

  • Four meeting rooms with state of the art meeting facilities

  • Free Shuttle to Nusa Dua Beach and Shopping Center

  • Swimming pool divided into 2 levels and connected by a waterfall

  • Easy access to Convention Center, Beach and Nusa Dua attractions

Our accommodation(s)

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Hotel location

Mercure Bali Nusa Dua

Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
Indonesia

GPS:-8.80692, 115.22074

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

SOKA RESTAURANT

A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  369 reviews

TripAdvisor Rating  3.5/5  1,130 reviews

Good stay, Good Staff especially Ibu Manis.

Customer review rating 4.5/5

Wiliang H. Couples - Confirmed reviews ALL

Even though it's not brand new accommodation but I can give top score for their team members.. Ibu Manis attended to my room problems and managed to solve it right away. Thumbs up to Pak Wijaya also. Very good team!

Dear Bapak Wiliang H., Thank you for taking the time to share your feedback about your recent stay at Mercure Bali Nusa Dua. We are delighted to hear that you had a good stay and that our staff, especially Ibu Manis and Pak Wijaya, were able to assist you promptly. Your compliments will be shared with the entire team. While we understand that the accommodation may not be brand new, we appreciate your understanding and are pleased that our team members contributed to making your stay enjoyable. We look forward to welcoming you back to our hotel in the future and providing you with another positive experience. Best regards, Ketut IRIANA General Manager

Well budget

Customer review rating 3.5/5

Ronny Business - Confirmed reviews ALL

I think you must improve you room because there was a lot of mosquito

Dear Rommy, Thank you for bringing your concern to our attention, and we appreciate your feedback regarding the presence of mosquitoes in your room. We sincerely apologize for any inconvenience this may have caused during your stay. Our team takes matters of guest comfort and satisfaction seriously, and we will address the mosquito issue promptly. We will work on implementing additional measures to minimize the presence of mosquitoes and ensure a more pleasant environment for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards, Ketut Iriana General manager

Nice stay

Customer review rating 5.0/5

Ahmed A. E. Business - Confirmed reviews ALL

Helpful workers Nice views Clean

Dear Ahmed A. E., Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our staff to be helpful, enjoyed the views, and appreciated the cleanliness of our facilities. Your kind words motivate and inspire our team to continue delivering excellent service to all our guests. We appreciate your choosing to stay with us and look forward to welcoming you back for another enjoyable experience in the future. Best Regards, Ketut Iriana General Manager

Good stay

Customer review rating 4.0/5

Kudzai Couples - Confirmed reviews ALL

Enjoyed

Dear Kudzai, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel! Our team works hard to create a positive and memorable experience for our guests, and it's rewarding to know that we were able to contribute to your satisfaction. We appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything we can do to make your future visits even better, please don't hesitate to let us know. Best regards, Ketut IRIANA General Manager

Not what I expected for

Customer review rating 2.5/5

L. K. E. Business - Confirmed reviews ALL

Stayed for one night for the CAFEO conference. The front office was superb, check-in was done in a blitz. I stayed in room 358. The room is outdated, AC is loud, and the room is also a little bit smelly. Hope the management will take notes of it and do repairing in near future. Thanks

Dear L.K E., Thank you for choosing to stay with us during the CAFEO conference and for taking the time to share your feedback. We appreciate your positive comments about our front office team and the efficiency of the check-in process. However, we apologize for any inconvenience you experienced with the condition of your room. Your feedback is valuable, and we will certainly take note of the points you mentioned regarding the outdated room, loud AC, and any odor. Please be assured that we are committed to making improvements to enhance the overall guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay in the future. Best regards, Ketut IRIANA General Manager

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Other web-users rate our hotel

  • 225 reviews 9/10 Location
  • 611 reviews 5.2/10 Room
  • 574 reviews 8.3/10 Service
  • 18 reviews 7.8/10 WiFi
  • 335 reviews 5.3/10 Cleanliness
  • 250 reviews 4.3/10 Comfort
  • 245 reviews 6.6/10 Breakfast
  • 171 reviews 4.9/10 Vibe

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