Mercure Bali Nusa Dua 4 stars

Dear Bapak Wiliang H., Thank you for taking the time to share your feedback about your recent stay at Mercure Bali Nusa Dua. We are delighted to hear that you had a good stay and that our staff, especially Ibu Manis and Pak Wijaya, were able to assist you promptly. Your compliments will be shared with the entire team. While we understand that the accommodation may not be brand new, we appreciate your understanding and are pleased that our team members contributed to making your stay enjoyable. We look forward to welcoming you back to our hotel in the future and providing you with another positive experience. Best regards, Ketut IRIANA General Manager

Dear Rommy, Thank you for bringing your concern to our attention, and we appreciate your feedback regarding the presence of mosquitoes in your room. We sincerely apologize for any inconvenience this may have caused during your stay. Our team takes matters of guest comfort and satisfaction seriously, and we will address the mosquito issue promptly. We will work on implementing additional measures to minimize the presence of mosquitoes and ensure a more pleasant environment for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best Regards, Ketut Iriana General manager

Dear Ahmed A. E., Thank you for taking the time to share your positive feedback about your recent stay with us. We are delighted to hear that you found our staff to be helpful, enjoyed the views, and appreciated the cleanliness of our facilities. Your kind words motivate and inspire our team to continue delivering excellent service to all our guests. We appreciate your choosing to stay with us and look forward to welcoming you back for another enjoyable experience in the future. Best Regards, Ketut Iriana General Manager

Dear Kudzai, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay at our hotel! Our team works hard to create a positive and memorable experience for our guests, and it's rewarding to know that we were able to contribute to your satisfaction. We appreciate your kind words, and we hope to have the pleasure of welcoming you back for another enjoyable stay. If there's anything we can do to make your future visits even better, please don't hesitate to let us know. Best regards, Ketut IRIANA General Manager

Dear L.K E., Thank you for choosing to stay with us during the CAFEO conference and for taking the time to share your feedback. We appreciate your positive comments about our front office team and the efficiency of the check-in process. However, we apologize for any inconvenience you experienced with the condition of your room. Your feedback is valuable, and we will certainly take note of the points you mentioned regarding the outdated room, loud AC, and any odor. Please be assured that we are committed to making improvements to enhance the overall guest experience. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved and more enjoyable stay in the future. Best regards, Ketut IRIANA General Manager