Mercure Bali Nusa Dua 4 stars
Customer review rating (ALL Rating) 4.7/5 3 reviews
ALLSAFE approved hotel
ALLSAFE Certified Hotel
Four meeting rooms with state of the art meeting facilities
Free Shuttle to Nusa Dua Beach and Shopping Center
Swimming pool divided into 2 levels and connected by a waterfall
Easy access to Convention Center, Beach and Nusa Dua attractions
Jalan Nusa Dua Selatan, Lot SW 03, Badung Bali
80363 NUSA DUA
NGURAH RAI At 14km / 8.7 miles - Shuttle paying
Check-in from - Check out up to
A semi-covered terrace makes this restaurant a comfortable and relaxed setting for breakfast lunch and dinner serving both local and international cuisines.
Feel the comfort of our contemporary rooms in the tranquil atmosphere of Mercure Bali Nusa Dua.
100% genuine reviews from our guestsFind out more
TripAdvisor rating 1.0/5
pengelanaj TripAdvisor review
This hotel was designed very well and I always happy stayed in this hotel in the past. This standard services has been gone. I feel unhappy in my last 4 days stayed, if I didn't pay in advanced, surely I already moved to another hotel. For examples: 1. Refrigerator in my room is not working 2. One light bulb in my room is not working 3. The lift button and one lift are still not working since almost 3 years ago. 4. Grass in some area in the garden has not been cut. 5. I read an advertising about the bicycle rental in drop off area. When I called and informed that I want to reserve, the receptionist told me: no problem, you can come tomorrow morning. When I came to the receptionist in the next morning, the bicycle is not ready. 6. I did swim one day at 6:45 PM. I was asking for help to turn on the pool light. The answer was: the light was not working so I have to swam in the dark. After many years stay in this hotel, I know how is Mercure Nusa Dua services standard. Now it already gone. I do not think that I will stay there anymore.
One of the best mercure in Indonesia
TripAdvisor rating 4.0/5
pengelanaj TripAdvisor review
This hotel has very good building and garden. From the main gate to the lobby, we will see a beautiful garden. I have stayed in this hotel many times in the last 10 years. The staff in front office, concierge and restaurant are very kind and helpful. Breakfast menu consider good enough. But I was bit surprised when I enter my floor and room. I look that the corridor and bed room floor are dirty. I want to complained but I canceled it since I found the cleaning service staff are very busy and I remember that in the lobby I heard another customer complained that she already waiting for too long. So I mopped my room floor by my self. I guess that maybe management try to minimise the man power during this difficult time. In the morning I saw staffs (not gardener) were working together to clean the garden. Suggestion: 1. Please do not compromised with the room and corridor cleanliness during this covid time. 2. Please put some waste bins and sign board to remind the visitor to not throw the waste in the parking area. I saw several drivers clean up their car but since they can not find the waste bins, they just throw away the waste to the grass. 3. Lift button. I remember that this already broken since my last visit on 2019. Anyway, I still like this hotel and I will come back here on my next Bali visit.
Customer review rating 3.5/5
S. W. Families - Confirmed reviews ALL
I got promotions price which is very cheap during this time. Overall is good. But we staying 8 nights the corridor in the floor we stayed is still little bit dirty and not cleaned yet till our check out date.. please at least make it looks clean. I know mercure try to press the budget but cleanliness is important. Thank you
View hotel and security
TripAdvisor rating 5.0/5
Titus K TripAdvisor review
The view of the hotel is very interesting and charming. Security is very tight. Hotel services are very satisfying. Many variations of food are served at breakfast. The hotel cleanliness is very neat with no dirt at all.
TripAdvisor rating 2.0/5
Cahyaman Families - TripAdvisor review
My glass during my stay wasn't cleaned and they never refilled shampoo and other things. room located far away..Then so long when i call through reception. I hope it will learn for a better service for all guest
Dear ariescahyadi, Thank you for taking the time to tell us about your experience at the Mercure Bali Nusa Dua. I am sorry that your experience did not meet your expectations. I can only regret not having the opportunity to discuss with you personally before your departure about your disappointment however on behalf of the management allows me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem. All of concerned team have took serious actions based on your report of room facilities and the service provide. I hope this kind of problem will not happen again in the future. Please be assured that there is no intention not to value our guests. Hospitality is our business, we hope you can give us another chance to restore your trust to Mercure Bali Nusa Dua. Sincerely, Ketut IRIANA General Manager
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