ibis Londres Blackfriars

I have stayed here a few times. This hotel is really central and for what we paid, very reasonable. Our room was a newer one which had just been upgraded. It was very clean with tea/coffee. Etc. We didn’t have breakfast but there are places close, Costa etc and a supermarket (Sainsburys) just round the corner.

Awful experience. Let's start off with the bathroom for instance - the toilet makes alot of noises cause there is water dripping down 24/7. The temperature in the shower goes from scoulding hot to ice cold in a matter of seconds and it repeats itself. The pressure is weak. Squeeky floor. The door makes a very loud sound when getting closed. Now, let's talk about the bed. It is so dense and very uncomfortable. I woke up with pain in my neck and especially my back. The pillows are not even pillows in my opinion. They disappear as you rest your head on them. The room itself looks outdated and there is no mini bar or fridge available. We ordered a room with a view - I would not consider the dusty backparts of the nearby buildings a "view" at all! Costumer service is none-existent and I found the staff to be very rude. For instance I asked politely if I could use a microwave to heat my meal and I was refused due to, and I quote: "We have a microwave but we can not allow you to use it due to security reasons". I ended up having to throw my meal away because it was not safe to consume without being heated. All in all - I would definitely not recommend this hotel to anyone. Sincerely, a very disappointed guest

The breakfast choice was decent and Carolina at reception was amazing. The staff at breakfast was very annoying, they kept on removing my coffee cups and water cups, despite them being halfful, and despite me telling them that I was not finished drinking. My bag was there and my mobile on the table so it was obvious that I had just gone to the buffet to fetch something. When I complained to the guy, whom I had told not to remove, he was very dismissive: 'just go get a another' and turned his head away. Housekeeping gave me very dirty, used towels twice, all folded up like clean. I complained to the reception who apologised and gave me a voucher for a drink. The room was quite smelly upon my arrival.

Efficient stay at the Ibis London Blackfriars. Just stayed here one night in between our trip to Sandringham and Salisbury. It's located near the Waterloo Railway station, so it's a perfect starting point if you wanna go to Stonehenge. From my experience with ALL Platinum, usually there's not much that Ibis could offer. So we don't really have any expectation during our stay. We know there is a higher room type, but we didn't get up grade it. Maybe it's subject to availability because the hotel was quite busy during our stay. But the bartender at the bar is really nice by letting us to choose whatever wine we'd like to have instead of offering "house wine"

2 rooms in total, 1 room had missing curtains, however breakfast refunded for inconvenience. Night staff were uncooperative when claiming free drinks. Bar man appeared uninterested and had to be shown where things were by the customer.