Ideal location for the Southbank, Borough Market etc. Southwark tube 100m and national rail at Waterloo close by. Good hotel for both business and leisure, staff helpful. Breakfast can get busy at peak time but worth the wait

Great room - very clean and quiet with staff just delightful. The breakfast was lovely as well. The Manager (male) on duty on the day couldn't have been more helpful helping us with the large amount of luggage that we had. Would definitely stay there again.

The hotel is a few years old now and looks a bit tired. However, OK for basic hotel. Normally you'd expect a very good hotel for £135 per night, but I guess this is London's ridiculous rates. Service 1) we arrived about 1hr 45mins before check-in. Rooms were available but we were told we would have to pay £10 early check-in charge for each room. We declined (Motel One a month ago gave us early check in at 10am). If Ibis wants to win customers back then this mean spirited treatment of customers isn't the way to go. 2) I came back at about 5.30pm to check in. My wife and daughter were still out shopping and the assistant on check-in said that I would have to come down to let my wife and daughter in if I took all the keys (can't see why my wife and daughter couldn't have just come straight to the room?). Anyway I agreed to take only one key for one of the rooms and that my wife and daughter would collect the other key when they arrived. However, on arrival, they were told that no more keys would be issued because I already had two keys for one room and one key for the other. Don't know whether this was incompetence or deliberate, but it left an unpleasant feeling. The hotel is conveniently located if you want a basic hotel and don't care about service.

Close to Southwark tube station we were able to get out and about . The room was clean and comfortable. Also we noticed although busy the corridoors were quiet which help us get a better night sleep. We were able to check in early and the staff were helpful. However, most mornings only one lift was working out of 3 whihc meant this was a busy time and some delays.

This hotel is ideally located, being both close to Southwark Tube station and on a direct bus route from King's Cross which takes only about 20 minutes. The service was good, including reception desk staff helping me with maps. My only complaint is that the lifts were congested at peak breakfast hour due to one being broken, but stairs were available. Recommended.