Novotel Londres Blackfriars

Stayed with family in a suite for 2 nights for a wedding. Excellent room, front of house were friendly, polite and attentive. Bar area well stocked. Pool small but clean and well maintained. Sauna large as is the gym area. Would stay again? Need I say anything more. Improvement point - Breakfast can get busy for a small area from 8:30am on Sundays!

The staff always answered our questions prior to our visit and really welcomed us on arrival with such enthusiasm. We received welcome drinks due to being silver card holders. They were exceptional with our children and even left balloons and teddies in their room on their birthday. The swimming pool was a brilliant end to our busy day in London. The tube is just on the corner and buses stop straight outside so the location is fantastic. a special mention to the male staff member that checked us in as he was absolutely fantastic and really stood out as he went above and beyond. The only slight let down was breakfast, I wouldn't do it again as it was quite disappointing. I would definitely visit here again if I was travelling on public transport, unfortunately no discounted carparking is available nearby.

The hotel is really pretty and located in a safe areq. Staff were helpful upon arrival and allowed me to be located on a lower floor due to my fear of lifts. The spa was great, decent size pool and a sauna, however the pool was quite cold 🥲 comfy beds, no noise from other rooms, private, big bathroom. This would have been a 5 star review apart from the fact that there was dirt on our bed sheets and no sign of dusting on the shelves (nothing major to cry about, but after paying £310 for one night these things shouldn’t be an issue). Also not amazing that they offer two free bottles of sparkling water in the mini fridge but no still. Overall though, had a lovely stay. Novotel is one of my favourite hotels to stay at and is up there with Raddison Blu, Petsana.

Stayed for a few days in the hotel. The location is prime. Right near the bridge. Underground station is very close 2 min. Walk across the bridge to workplaces takes 10-15 min. Sightseeing places are very close. The checkin was smooth. Payment in advance. Exec room is good. Expected facilities. Breakfast spread was good. Staff were warm and cheerful. Room was well cleaned. They have a gym and a swimming pool. While I didn’t use them I did see other guests there. Bar and restaurant were good. A complementary drink was offered. While there seemed business visitors during the week, it was well occupied on the weekend with families. Checkout was smooth.

I’ve stayed at this hotel around 10 times ever since it opened in 2012, and I’ve had great experiences until now. Since the pandemic it really feels like the service has gone downhill. Firstly, on check in I was asked to pay the full balance in advance. I’m an Accor Diamond member, and the hotel already has my card on file! This meant that no account was opened for me and I had to pay for the restaurant separately. The receptionist was not particularly friendly or helpful either. I was lucky enough to be upgraded to an executive room on the 12th floor on account of my status. The room has a balcony with incredible views, but apart from this it’s now starting to look tired which is a shame. Small details were missed: Toiletries upside down, water thrown in fridge. Although not major things in themselves, they represent a lack of care and attention. This could be a great hotel again - Needs a light refurb and a leader who can help it get its mojo back.