This is hotel that I return to time and again. I’ve stayed as a couple and I’ve stayed here alone and I cannot speak highly enough of the place. The check in and check out are the easiest I have known. The burgers served in the bar are beautiful. The pool facilities are easy to use and a pleasure to visit. The location is central for everything I need, it’s an easy walk to London Bridge or along the South Bank to the heart of theatreland. I was a particular idiot on this trip, forgetting a phone charger, but the reception staff were happy to point out a local shop where I was able to literally recharge my battery! The rooms are clean, the bed offers a perfect night of sleep and the shower is marvellous. Whether location, staff or facilities, this place ticks all the boxes for me.

I went to spend a romantic weekend with my partner and I paid £35 to have some romanticism in the bedroom and we had 2 balloons few rose petals and a piece of cheesecake, no even 2...but is alright. Then the fridge didn't work,just water ,no mini bar, safety box also didn't work so they send the maintenance guy to open it but fridge all weekend broken. Next morning again maintenance guy because safety box didn't open now! When we came back in the evening our surprise was the room wasn't clean and also we discovered tv also didn't work!! The ingeniere came and couldn't fix because was a long term problem...that was the cherry on the cake... nothing worked and after few discussions with the manager didn't even offered a room upgrade they would refund 50%... still ridiculous the way this big chain deals with it. We were paying more than £400 for 2 night and was awful no even body lotion in the toilet. The manager actitud was so inappropriate and ridiculous like if was our fault the things didn't work in that room. We couldn't even use the pool because is so small and with covid you need slot of time to go. We will never go back, definitely not a 4* hotel

Good trip apart from the breakfast which is not particularly good and seemed a bit hectic. The staff put pressure on me to leave the breakfast area 10 minutes before it officially finished just so they could start cleaning.

The hotel was clean and friendy staff. Helpful and service minded. The breakfast and bar was average, though we had excellent service by the kitchen staff for my children. The style of the bar and the style of the reception was a bit off putting, would preferred if it was more intimate and relaxing. The music was bit loud. The pool area was good, clean towels and nice sauna. Wished there was bath robes and slippers for free, since the hotel is quite pricy.

Super stay. Great staff. Super location. Only downer, the Maitre'D. Really made you uncomfortable. She thought she was doing us a favor, hosting us. Really made breakfast an uncomfortable experience. And main reason for not dining at Jamboree.

Me and my boyfriend had a lovely romantic stay at this hotel. We had the executive room with balcony and it was just perfect. We added on the extra option ‘Love is in the air’ which was a nice touch the truffle chocolates were yummy! :) We was lucky with the weather that we had our breakfast served to our room and we had it out on the balcony! :) Staff were helpful and friendly. We used the swimming pool and sauna which was nice and relaxing. We booked dinner at the restaurant downstairs the food and drinks was nice and the lady who served us was friendly. This is our 2nd stay at a Novotel hotel and both have been lovely experiences. We would definitely stay again! :) x

Stayed for 3 nights and had a lovely stay. The hotel was spotlessly clean and the staff were so friendly. We paid for breakfast and we’re so glad we did as it was fantastic. Such a great choice to choose from and the staff were so welcoming and attentive. Will definitely use this hotel again as it is so central and near to a few tube stations. We also had a great view of the shard.

No complaints, Great service, nice and clean room. Early check in and allowed to leave bags after check out. Also has a parcel delivered there in advance which was waiting for me on arrival. Cannot complain about anything.

Excellent location, great value for money. Clean and efficient hotel. Staff friendly and service was excellent. Room was a good size, we had a fabulous short break. Will visit again hopefully very soon.

Had applied for early check-in which unfortunately we didn't find we hadn't got until we got to the hotel 2 and a half hours before expected check-in, what we hadn't accounted for was the room not being ready at standard check-in at 2pm, we had a pool slot and the hotel were good at not only storing the bags but also the pushchair. Brilliant pool, we'd expected considering the popularity of slots that there would be others but for around 45 mins of the 1 hour slot myself and my 2 children (3 and 14) were the only ones in the pool which was great. When went back to check-in they said room was just being finished - this at 3.30pm, they said the room had been left in pretty bad shape by the previous occupants. Got upstairs we'd been upgraded thanks to status so room was pretty decent on the whole, however only one of the beds of 3 had been made up, so that meant a wait to get that sorted, then before checkout when was doing usual checks i stepped on glass by the side of the bed, was a sizeable chunk not just a shard, when checked under bed it looked like a lot of random items had just been pushed under rather than giving it a proper clean which considering we were told at 11.30 the day before that the room was being prepared, then took g4 hours before was actually ready, it was a pretty poor show. The receptionist originally suggested just sending an email had to persuade her that it was a serious matter, the manager was good, she got me to go back up to retrieve the glass and then wrote up a report, however still waiting for a response on the matter, the absence of a guest satisfaction survey is not surprising. Its a pity really as a whole its a good hotel, great location, room was a decent size, loved the pool (even if that it had to be booked wasn't made clear on the website) and the breakfast was decent, standards wise however i'll probably check out a different Accor hotel the next time i'm in London

There was no comedy in the amount of errors we suffered with our recent stay. Our rooms were not available until after 9pm. Woke our children by phoning close to midnight for wrong reasons. Our rooms were not cleaned once, although we asked on three separate occasions. There where no clean towels in the changing rooms when we went swimming. Took a security deposit, but wouldn't let me add drinks to the room. Bar staff are not the most helpful.

We came as a family of 5 in two rooms. We’ve stayed here before for a family trip about 4 years ago long before COVID made its impact. Times are much tougher since COVID and it’s shows. The hotel was clearly short on staff and we saw that as soon as we arrived at 15.00 on Monday with a long queue at check in and people getting stressed over waiting for their rooms to be ready, the problem was the hotel was short of housekeeping staff and rooms were taking a long to come available. But the staff were brilliant, trying their best to get people in to their room. We went into the bar and a coffee and a snack. We got our first room at 17.00 then went across the road to Nando’s for dinner (by the way they too were short of staff and service took a while) and our second room was ready when we returned at 20.30. After that there were no more problems, breakfast was very good and lots available and we had dinner on Tuesday evening in the hotel, we waited a little while but not too long. Numbers in the pool are restricted so you need to book your time slot, for 1 hour but we swam at the times we wanted no issues. If you’re considering booking Novotel Blackfriars I’d recommend it we had a nice stay, just be prepared for things to take longer because of staff shortages and it’s the same all over the place but the Blackfriars staff really try to make it comfortable. We’ll be back again.

Cleanliness couldn't be faulted, hotel in very good position as Tube station quite near and within walking distance of Thames. Good bar for drinks in the evening and food selection and choices looked good on menu. Good selection of drinks also 👌

I booked this direct with the hotel which is always the best way to go! I booked in the middle of lockdown to have something to look forward too for husbands birthday celebrations in July. The hotel staff were so helpful. Novotel Blackfriars is a great location - just a short walk to the Thames and close to St Pauls and The Shard (both of which were on our 'to do' list'. On check-in, staff were helpful and friendly. Room was lovely and perfect for our stay. We did not use the hotel restaurant but looked lovely. The pool area was a treat. Thank you very much London Blackfriars for making the weekend perfect. We hope to come back again!

The staff is amazing , very welcoming and profesional. The room is extremely clean and big . The staff who was working on Tuesday night was amazing and excellent customer service and profesional. The swimming pool was fabulous and very clean . I can't wait to come back. See you soon Novotel !