Novotel London Blackfriars

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Novotel London Blackfriars 4 stars

Customer review rating (ALL Rating) 4.4/5 948 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 15-minute walk to St. Paul's, Tate Modern and the London Eye

  • Southbank location, perfect for culture and dining venues

  • Fully equipped meeting rooms and free Wi-Fi. 182 modern guest rooms and 10 disabled accessible

  • Indoor heated swimming pool, sauna and fitness centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel London Blackfriars

46 Blackfriars Road
SE1 8NZ LONDON
United Kingdom

  • LONDON BLACKFRIARS:  CIRCLE& DISTRICT BLACKFRIARS

  • SOUTHWARK STATION:  JUBILEE SOUTHWARK

  • By plane

    LONDON HEATHROW At 30.1km / 18.7 miles

  • By train

    LONDON BLACKFRIARS At 0.8km / 0.5 miles

  • By train

    LONDON WATERLOO At 0km / 0 miles

GPS:51.505157, -0.104709

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

JAMBOREE FOODFEST & BAR

Take your taste buds on a flavour journey with the Jamboree Foodfest menu. Take on the Raging Bull, dance with The Jerk or have a fling with the Morris Major. Enjoy a laid-back vibe

Our accommodation(s)

The hotel is fully equipped with new-generation Novotel rooms. 100% innovation: a glass screen, which becomes transparent or opaque at the touch of a button, separates the room from the bathroom. Novotel offers you eco-friendly welcome products.

Our guest reviews

Our guest reviews for
Novotel London Blackfriars

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  948 reviews

TripAdvisor Rating  4.5/5  3,335 reviews

Comfortable stay!

Customer review rating 4.5/5

Priyadharshini R. Business - Confirmed reviews ALL

Located centrally, spacious rooms, helpful staff, good breakfast spread (if you could change the menu everyday, would be good)

Dear Priya D., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Well located, amazing service

Customer review rating 5.0/5

Paulo S. Couples - Confirmed reviews ALL

From the checkin to the checkout, all went smoothly, nice location and food from Jamboree restaurant.

Dear Paulo S., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Comfortable stay

Customer review rating 3.5/5

Pratchadua Couples - Confirmed reviews ALL

Stayed for one night and managed to get an early check-in after waiting for an hour… a perk of having loyalty status? Am hoping to return in June for business with 4 other guests but was informed that there is no convenient location for group discussions (eg cafe is too noisy, lobby is very very small). Hoping to gain access to hotel’s discussion/meeting room but will depend on the magnitude of the extra charges, if any.

Dear Burton O., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Excellent location

Customer review rating 4.0/5

Mrs C. D. Business - Confirmed reviews ALL

Disappointed to see that my rewards number was not allocated to the booking and now i have not been given my points even though it was included on the travel agents confirmation

Dear Caroline Louise D., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

G. location, Nice Room with a View;

Customer review rating 2.5/5

Miss G. Friends - Confirmed reviews ALL

The hotel was in a great location for our birthday events and the room was modern with a G. view however this was a special birthday and I had called up twice to make the hotel aware and no welcome or acknowledgment was made, no small card was left in the room on arrival or returning back after our day and evening out. At 12:40pm I returned to the room, having booked for three people and the third bed had not been made nor set up so I had to call down to Reception. After 20 minutes a man brought up and handed me the bedding and I had to make my bed up. This is unacceptable after returning to the hotel and just wanting to go to sleep. May I add we had no toiletries in our room so I had to call up in the morning for these to be brought up for three people. I also requested for ladies products (no problem if not I could purchase from a local shop) or if the hotel sold these to be told by a man on reception at 7am they do not but I could use a Vanity Set which has a cotton wool pad in it. This is just shocking. Not a professional response at all. Although, the location and room had a G. view, you pay for a bed and a G. service and this wasn’t received. I made this reservation in G. notice and direct with their reservation team whereby I cancelled another hotel and chose this one over it. I wish I had not done so now.

Dear Sophia G., Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Well located, luxurious, tasty food

Customer review rating 4.5/5

Alice Solo - Confirmed reviews ALL

Fantastic rooms, clean, very helpful staff, food is great and very well located, right next to Southwark tube station and Blackfriars station.

Dear Alice T., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Good stay

Customer review rating 5.0/5

Bob S. Families - Confirmed reviews ALL

very good stay no problems and the staff very helpful

Dear Bob s., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Customer review rating 4.5/5

Lou Families - Confirmed reviews ALL

We were very impressed by the balloons and teddies left to mark the kids birthdays. They were super excited and the drinks voucher was a lovely touch too. Lovely staff. Thank you all.

Dear Louise M., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

GREAT LOCATION

Customer review rating 5.0/5

Theresa B. Couples - Confirmed reviews ALL

We were looking for somewhere to stay that was different yet close to the heart of "theatreland" This hotel was excellently situated in Blackfriars with views across the city

Dear Rob B., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Excellent Location, Reasonable Price

Customer review rating 3.5/5

Samantha T. Families - Confirmed reviews ALL

We stayed in the suite for 6 nights. Great for families. Housekeeping was good. Bathroom is a bit awkward, i.e. not many places to hang towels and none of them are near the shower. Takes a bit to figure out the shower. Beds were very comfortable. Excellent front desk . Very helpful even at 5 am.

Dear David T., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Great location and facilities

Customer review rating 4.5/5

Karl F. Families - Confirmed reviews ALL

Very good location; friendly and professional check-in. Nice room with birthday surprise Good facilities

Dear Karl F., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Break

Customer review rating 4.5/5

Chris Families - Confirmed reviews ALL

Very good hotel.

Dear Christopher B., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Great location

Customer review rating 4.0/5

Jo Families - Confirmed reviews ALL

Good room,helpful staff and lovely location

Dear Josephine D., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Nice hotel, super friendly staff

Customer review rating 4.0/5

A. Families - Confirmed reviews ALL

Very nice hotel but very crowded at breakfast. We were there during a bank holiday week end, so hotel was full.

Dear Fauvel A., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

Really good overall experience

Customer review rating 4.5/5

Jim B. Business - Confirmed reviews ALL

Lovely welcome, great room with shard view. Nice bar. Decent breakfast.

Dear Jim B., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Service Manager

Good location great facilities Good rate

Customer review rating 5.0/5

Marie A. Families - Confirmed reviews ALL

We came with our 3 children and had a great connecting space at the very end of the corridors 8th floor. Perfect space for a family. Second bedroom 50% off and breakfasts offered for the kids making the stay affordable. We were able to enjoy the swimming pool facilities in the afternoon from 2 to 3pm. Great overall expérience

Dear Marie-Amelie A., We very much appreciate your comments regarding your stay at the Novotel London Blackfriars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I A. sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alberto Biollino Guest Services Manager

great stay

TripAdvisor rating 5.0/5

Jingle B Business - TripAdvisor review

stayed in a room with a balcony and Shard view - really modern and lovely room. bar was nice, breakfast was good, very nice welcome on arrival. hotel is in good location very close to the Thames and cycle hire / public transport

Dear Jingle B, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our location and facilities, there are areas we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

A very good, central hotel let down by the quality of its food

TripAdvisor rating 4.0/5

6312MJS2019 Business - TripAdvisor review

This hotel which I've stayed at any times is good value and very well located for the west side of the City and public transport. The only thing that lets it down is the food whether room service or the restaurant downstairs and that includes the quality of the breakfast. It is not of a standard that matches such a hotel and needs significant improvement even though the service provided by the staff is very good.

Dear 6312MJS2019, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 4 star rating. Thank you for your comments on the location, this is an area we are very truly proud of. I have shared your feedback with our Restaurant Manager about the quality of the food for both breakfast and room service; we will review our products and will make sure will provide the best quality possible. We do hope to welcoming you back soon to London. With Kind Regards

Good location; service failings

TripAdvisor rating 3.0/5

EugeneTLV TripAdvisor review

Good bits: location, cozy room. Bad bits: I had been provided with wrong breakfast times by a night manager, and missed the booked breakfast. The room had been supplied only with decaf Nespresso capsules.

Dear EugeneTLV, Thank you for taking the time to tell us about your experience at the Novotel London Blackfriars. I am sorry that you have not enjoyed fully your recent stay; rest assured that we have shared your feedback to make sure we provide high quality service towards our guests. Not sure what happened about the breakfast but I will find out and make sure we give the correct info about breakfast timings. We appreciate your honest feedback and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alberto Biollino Guest Services Manager

Excellent hotel

TripAdvisor rating 5.0/5

jalalentezarian TripAdvisor review

My family and I spent 2amazing night for Christmas 2022 ,which we never forget Christmas dinner was so good and I will come back in definite. Pool was so clean and beautiful. Staff couldn’t be more friendly .

Dear jalalentezarian, Thank you so much for taking the time to review your stay at the Novotel London Blackfriars and thank you for the 5 star rating. Thank you for your comments on our staff and service and the comfort of your room, this is an area we are very truly proud of. We do hope to welcoming you back soon to London. With Kind Regards

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