Mercure Olbia

We rented a double room. It was nice a clean. The hotel have a nice pool, with a poolbar. The poolbar service was not i top, it was not easy to get something to drink from the poolbar, because the waiter was not paying any attention. The hotel is without any charm, the breakfast and dinner area are "cold and boring". Our room was fine, until the electricity card accepter broke on our late night. After the electricity was enabled via the reception - at late night before bedtime - the aircondition did not worked anymore. It was a bad due to the hot summer weather. We did complain, but there was nothing to do about it, not even a refund. Generel the personel at the hotel was kid and friendly. The only thing that was not handled with satisfaction was the handling of the broken electricity and aircon, they should might have offered another room for sleep or a little discount while check-out - but they did not.

No problems to report

Nice hotel but the the service desk will not help you and will not listen to their guests. Called them multiple times one night because of the AC, it doesn't go down from 21 degrees.I've been told over the phone that it was fixed but it wasn't. Feels like sauna in the room that I even had to open the window but didn't help. There was one guy at the reception that was really helpful. He was really nice to us and really listened to us when we told him about the AC and ficed it really fast FROM THE RECEPTION. When we checked the AC it was down to 16 degrees and it was perfect we had good night sleep. But not the lady that answers the phone. Felt so bad that we needed to go out to breath. Not recommended sorry. There are other hotels with better services for sure but not this one. It's a shame. Andrea the bartender was really nice by the way very friendly and knows what he does.

The air conditioning for all rooms in the hotel failed for 5 hours, with the outside temperature at 39 degrees. Not impressed. Once the air conditioning was fixed, it blew air very slowly. Checking the filters, it is obvious they had not been cleaned in months.

Average stay, had to explain how milk shd be provided in tea coffee making facilities had to request kettle n iron so many times. Safe got locked n cdnt be open till next day. Shower door broken n risky glass panel housekeeping came into room even when do not disturb sign on. Hotel had confirmed connections rooms but we dint get them on arrival. Gave us some upgrade that wasn’t an upgrade at all