Mercure Olbia 4 stars

Customer review rating (ALL Rating) 3.7/5 309 reviews

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Description

Our accommodation(s)

Hotel location

Mercure Olbia

Via Puglie snc
07026 OLBIA
Italy

GPS:40.922333, 9.491989

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Room service

CAFE' BISTROT

A modern, refined setting where you can sample Sardinia's best wines and sip delicious cocktails skillfully created by our barman. The bistro cafe offers a range of light meals and snacks from 10am to 10pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  309 reviews

TripAdvisor Rating  4.0/5  909 reviews

Mother and daughter trip

TripAdvisor rating 5.0/5

FrenchieJo15 TripAdvisor review

Me and my daughter came for 3 nights from 1st to 4th June. The hotel was perfect. Lovely swimming pool, fantastic breakfast and very welcoming staff. The room was very clean and everything worked perfectly. We had a room facing the pool and the staff cleaned the rooms daily. The staff went out there way to be polite and provide information on the surrounding area. The hotel is situated about a 10 min (max) walk to the beautiful cultural town of Olbia. Likewise buses run very close by to beautiful beaches. We had bed and breakfast and enjoyed cooked bacon eggs and sausage aswel as a variety of Italian Pastrys, fruit, biscuits etc. The pool was lovely and Mt daughter was happy to swim. The hotel was mainly a base and we were out most of the day enjoying Olbia but still had a comfortable and very enjoyable stay at Mercure. I felt very safe travelling as a female with my 11 year old daughter and I have read reviews on the area being very shady- I disagree. It is a city hotel, and we walked at night back to the hotel. It is not in the very charming middle of olbia but a very casual slow walk and within 10 mins are in the middle of Olbia, and if walking quickly could make it in 5 mins. There was nothing shady in my opinion. There is a eurospa shop on the main road within 5 min walk, which is open from 7.3p until 10pm and very convenient for picking up food and drinks. There was nothing that I disliked about the hotel for the requirements we needed, and after reading some reviews this hotel definitely exceeded expectations. The moment we walked into the hotel it had the most beautiful clean smell. I would love to stay again and felt very welcomed. Thank you Mercure Hotel from Jodie and Sophia.

WONDERFUL HOLIDAY

TripAdvisor rating 5.0/5

FellowTraveler781280 TripAdvisor review

I had a really good experience in Mercure Hotel Olbia. The staff was nice,polite and helpful in all Department : Receptionists,Bar-tender, Housekeeping,Restaurant. Taste food, very comfortable room. I 'll be back next year. Thanks to all. MRS. JANET ROSALYN THOMAS from Wales.

Customer review rating 2.0/5

Caro Families - Confirmed reviews ALL

We were very disappointed that the pool was not available for use. Each time we ask we were told we will inquire and then they will lets us know but nothing came out of it. It was very warm at the time of our visit and our child did not have a pleasant experience given that the pool was not available. Our son enjoys water a lot during the warm/ hot weather and on this holiday that did not happen. One of the reasons we choose the hotel was because of the swimming pool which is important for our family in order to relax. We were given only I entrance to the wellness it should have at least more given that swimming pool was not available our entire stay. Thanks

Dear Caroline K., Thank you for taking the time to tell us about your experience at the Mercure Olbia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Antonello D'Onofrio Mercure Olbia FOM

OK

TripAdvisor rating 4.0/5

Joanne C TripAdvisor review

Whilst the staff were more than welcoming, it was a disappointment to see the pool was empty, and the air con didn't work. The location was dire and really intimidating walking in some areas. I do think easy jet should make it clear the pool is not filled til June and the manager was apologetic about this. I would never book the hotel again just because of the surrounding area. But other than that... Good. Bus service is laughable though. And no mint for a mojito lol.

Not a good experience

Customer review rating 2.0/5

Kerrie W. Couples - Confirmed reviews ALL

Staff are not particularly friendly except the lovely girl at the bar downstairs.

Dear Kerrie W., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that you did not have a positive experience with our staff. We strive to provide excellent customer service to all of our guests, and we are disappointed that we fell short of your expectations in this case. We will be sure to address your concerns with our staff to ensure that this does not happen again. We want all of our guests to feel welcome and appreciated when they visit our establishment. We hope that you will give us another chance to show you the level of service that we are known for. Please feel free to contact us directly if you have any questions or concerns. Sincerely, Antonello D'Onofrio Mercure Olbia FOM

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Other web-users rate our hotel

  • 193 reviews 7.9/10 Location
  • 321 reviews 6/10 Room
  • 269 reviews 7.5/10 Service
  • 25 reviews 0/10 WiFi
  • 184 reviews 5.5/10 Breakfast
  • 118 reviews 6.8/10 Cleanliness
  • 108 reviews 4.7/10 Amenities
  • 96 reviews 5.2/10 Vibe

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