Pullman Zhangjiajie

TripAdvisor rating 4.5/5 1,138 reviews

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Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,138 reviews

Perfect stay

TripAdvisor rating 4.0/5

DGMONOJ Couples - TripAdvisor review

Location is 1 km. walk away from forest park west gate entrance. Middle of other Zhanjiajie attractions like- Grant Canyon, Dragon cave, Lake etc. A famous show is next door. So many restaurants and street food nearby. Inhouse food is delicious and reasonably priced. Staff are excellent, cooperative and attentive though having little English communication skill. Basic amenities and cleanliness need to be improved. As sum, considering all these, I would recommend staying.

Another good stay

TripAdvisor rating 5.0/5

Larrykorea Couples - TripAdvisor review

Large room, clean and comfortable. Meals were good, assorted cuisines. Good price, my fourth stay here. The concierge was very helpful as we were not on a tour. Language was an issue at times but we managed. There were few tourists when we visited November 22-26. There is always something new to see here.

Dear Larrykorea, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Recommended! Wonderful staff!

TripAdvisor rating 5.0/5

huangchan Friends getaway - TripAdvisor review

Location wise, the hotel is about 30mins from the train station by car. If you are planning to go tianmenshan 天门山, the hotel is 50 mins away by public bus (which we took) or 40 mins by car. However, it is only 15 min walk from 国家森林公园。 You can choose to stay nearer to the city for tianmenshan, which only needs a day. But the national park will warrant a few days depending on your pace. We stayed at Pullman throughout our time (3 nights) in zhangjiajie The hotel room is spacious and what impressed us most is the concierge 吴扬新 who helped us plan our itinerary based on the latest changes in the National park I.e maintenance schedule. In addition, he helped to purchase our tickets to tianmenshan, National park and even the performances at a discounted rate. During our time at the various attraction sites, he kept in contact to make sure that we are not lost or if we needed help. His attention to details deserves our praise ! The hotel breakfast was also different on the three morning I was there . The variety is great for me!

Dear huangchan, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

A solid 4 star hotel. Not quite a 5 star, but you’ll be comfortable.

TripAdvisor rating 4.0/5

howardxp1 Couples - TripAdvisor review

This is popular for all the large groups coming to Zhangjiajie. These days, it’s mostly South Korean groups. There must’ve been a dozen or more tour buses in the parking lot. Breakfast buffet was pretty ok and on the mark for a solid 4 star fare. Not really much North American food, but still ok. The rooms were decent as well. The swimming pool is an outdoor pool and closed for 6 months until the warm weather returns. One has to walk outside to get to the breakfast area which is a little strange. The good thing is that it’s right next door to the popular show that takes place each night. I don’t believe there are any 5 star American hotels but this will be ok while here. Howard S.

Dear Howard S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Great service and honour the ALL program

TripAdvisor rating 5.0/5

HotspiceAustralia Couples - TripAdvisor review

Took a taxi from airport to Wulingyuan where the Pullman was located. For a whole 40 minutes I thought maybe we’ve arrived in a ghost area. Taxi went through ZJJ n then Wulingyuan. It was very very quiet in the streets. They were expecting us, one person, and the next morning at breakfast, again we seemed to be the only few in the restaurant with lots and lots of food! Similar to the Hampton, everyone on a tour would have finished by 9am. As we were touring by ourselves, this suited us. Off peak. There was a nice spacious reception, a lobby bar where they served afternoon tea and happy hours as the executive lounge was closed. That was a magnificent effort as we’ve been to some which you just accept that the lounge is not opened. However the room we were allocated has a lot of mould in the bathroom. The room director Frank, kindly offered to switch rooms. It was better but a much smaller room. The space of the allocated room in Hampton was definitely preferable to Pullman for our 4 night stay. There was a concierge Mark who willingly helped us to book tickets using his WeChat payment. He went above his duties to assist us. Thank you Mark. Taxis are 120 yuan but I believe you can get it 110 yuan to ZJJ where Tianmen Mt is, or The Glass Bridge, Great Canyon is. 80 yuan to high speed train station. These taxis were called for by the concierge so not metered. I believe it’s cheaper metered but the convenience was what we opt for. There is a restaurant on site in the evening, pizza was good but the fish fillet I had had quite a few bones. Informed the serving person but they take it that it should have bones. Very casual small town attitude- nothing wrong. Don’t expect 4/5 star dining or service. Pizza was ok. They also had local food served in the same restaurant. Closes at 10:30pm I believe. As you exit the hotel, turn left, stroll along till you cross a bridge, then turn right and that is the Main Street of Wulingyuan. Some shops and eateries. Also where Best Western Plus is. It is a 20 min walk to ZJJ mountain entrance or 10 yuan taxi ride. Would recommend staying here for 2 nights to visit ZJJ mountain and The Glass Bridge, maybe move to Hampton to visit Tianmen Mt and the town. They have different wings for the tour groups.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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