Pullman Zhangjiajie 5 stars

Customer review rating (ALL Rating) 4.7/5 283 reviews

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No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, 427400 ZHANGJIAJIE, China

Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Telephone
Fax +86 744 566 6168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  283 reviews

Customer review rating 4.5/5

Patrick Y. Couples - Confirmed reviews ALL

we had a good time at the hotel . fantastic location . good chinese food and restaurant and good services etc .The hotel looks slight aged ? it seems not to be the case . we enjoyed our stay there and the price is cheap for 4.5 stars

Dear Guest, Thank you for staying with us and your great review of our hotel. We are glad that you enjoyed your stay and hope to see you very soon. Sincerely,

Customer review rating 5.0/5

Peiting L. Families - Confirmed reviews ALL

The staff provide excellent service, especially the concierge team. They kindly introduced travel routes and helped buy tickets with great patience

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

H H. Families - Confirmed reviews ALL

Service is good

Dear guest, Thank you for taking the time to share your feedback with us. We truly appreciate your kind words about our service. However, we are sincerely sorry to hear about your disappointment with room condition and unfulfilled member benefits. Your feedback is valuable to us and we are taking action to improve, and hope to welcome you back soon. Best regards,

Customer review rating 3.0/5

Praewnapa C. Families - Confirmed reviews ALL

On the positive side, great front office team, very helpful. Large rooms with very comfortable mattress. On the negative side, room need some maintenance. The cleaning of the room needs to improve. I found a peanut on the floor when we checked in. The worst part was the breakfast, very bad quality of food and no service at all. No food refills, The Chefs in the egg station they don’t care at all. We tried breakfast at different times, busy period and quiet period, except two ladies that we could see they where working hard the rest of the staff were just walking slowly around doing nothing and with a very upset faces. No the best thing to see in the morning

Dear guest, Thank you for sharing your feedback with us. We are truly glad you appreciated our front office team and found your room comfortable. However, we are deeply sorry for the issues with room maintenance, cleanliness, and breakfast service that fell far short of your expectations. We are taking immediate steps to correct these problems and ensure they do not happen again. We once again offer our heartfelt apologies and hope to have the opportunity to regain your trust and serve you again in the future. Best regards,

Customer review rating 4.0/5

Chun-hsien L. Friends - Confirmed reviews ALL

It is one of the few 5 stars hotels in the National Park area. The hotel was a bit dated but was still maintained well. There is not much luxury enviroment but the people who work there were all very friendly and helpful. The tour arrangement was a great experience and we had a great time during the visit. Unfortunately, the breakfast was a bit not so quality in terms of everything especially when there were so many tour groups dining at the same time.

Dear guest, We sincerely apologize for the disappointing breakfast quality during your stay, especially during peak meal times.We take your feedback very seriously, and our management team is already addressing improvements to enhance the breakfast experience. Thank you for your positive recognition of our staff's friendly service and tour arrangements—your appreciation means a lot to our team. We sincerely hope to welcome you back to Pullman Zhangjiajie soon, and we look forward to offering you a better dining experience. Sincerely,

Other web-users rate our hotel

  • 549 reviews 9.4/10 Location
  • 480 reviews 7.5/10 Room
  • 601 reviews 8.8/10 Service
  • 11 reviews 7.4/10 WiFi
  • 337 reviews 8.1/10 Breakfast
  • 335 reviews 5.6/10 Vibe
  • 247 reviews 5.3/10 Amenities
  • 199 reviews 8.5/10 Comfort

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