Pullman Zhangjiajie 5 stars

Customer review rating (ALL Rating) 4.4/5 145 reviews

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No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, 427400 ZHANGJIAJIE, China

Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Telephone
Fax +86 744 566 6168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  145 reviews

Customer review rating 4.0/5

Chun-hsien L. Friends - Confirmed reviews ALL

It is one of the few 5 stars hotels in the National Park area. The hotel was a bit dated but was still maintained well. There is not much luxury enviroment but the people who work there were all very friendly and helpful. The tour arrangement was a great experience and we had a great time during the visit. Unfortunately, the breakfast was a bit not so quality in terms of everything especially when there were so many tour groups dining at the same time.

Dear guest, We sincerely apologize for the disappointing breakfast quality during your stay, especially during peak meal times.We take your feedback very seriously, and our management team is already addressing improvements to enhance the breakfast experience. Thank you for your positive recognition of our staff's friendly service and tour arrangements—your appreciation means a lot to our team. We sincerely hope to welcome you back to Pullman Zhangjiajie soon, and we look forward to offering you a better dining experience. Sincerely,

Customer review rating 3.0/5

Sharon W. Couples - Confirmed reviews ALL

Hi there.loved the service from all staff. Room however was very very shabby and in need of an upgrade.furniture was chipped and worn.grout in shower was black with mould..a health concern if you have a hot shower.also room on walking in was filled with cigarette smoke.even came in while aircon was on.everytime we returned to the room we got cigarette smell.even noticed our clothes by morning stunk of cigarettes.

Dear guest, We sincrely apologize for the issues with room's condition and smoke smell, and we completely understand your frustration. Thank you for your honest feedback and for praising our team's service. We take your concerns seriously and are working hard to improve. We hope to welcome you back for a better experience. Warm regards,

Customer review rating 5.0/5

Harli M. Friends - Confirmed reviews ALL

We were very happy with our stay here. Great location, comfy room, and nice front desk staff!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.0/5

Hoi S. H. Couples - Confirmed reviews ALL

Hotel room is very comfortable and the hotel is at a good location, walking distance to the east gate of forest park. Umbrella is provided in the room, very sincere. Breakfast buffet offers lot of options. Love the welcome drink - cocktail. Highly recommend to stay at this hotel.

Dear guest, Thank you for your great review and recommendation! We are so glad you enjoyed your stay at Pullman Zhangjiajie. We apologize that a room upgrade wasn't available as an Accor member during your visit, and we will keep improving our sevice. Thank you again for sharing your experience and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Elinda G. Families - Confirmed reviews ALL

Disappointed that club floor was not opened. Hotel should inform in advance as renovation is a known and planned event. In any case, there was no renovation going on when I went to check. Rooms are old, gym is pathetic, breakfast was crowded and food was bad. Very disappointed with this Pullman.

Dear guest, We offer our sincerest apologies for the substandard service and disappointing experience you had during your stay. We deeply regret that the property conditions,including facility maintenance ,food quality and service-related issues you mentioned. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We have taken your feedback seriously and will address all the problems raised. We once again extend our heartfelt apologies and hope to have the opportunity to regain your trust and serve you again in the future. Sincerely,

Other web-users rate our hotel

  • 522 reviews 9.4/10 Location
  • 461 reviews 7.4/10 Room
  • 575 reviews 8.9/10 Service
  • 10 reviews 6.4/10 WiFi
  • 328 reviews 5.6/10 Vibe
  • 321 reviews 8.3/10 Breakfast
  • 239 reviews 5.1/10 Amenities
  • 194 reviews 7.6/10 Cleanliness

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