Pullman Zhangjiajie 5 stars

Customer review rating (ALL Rating) 4.7/5 358 reviews

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Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  358 reviews

Customer review rating 4.5/5

James C. Couples - Confirmed reviews ALL

We had a great stay and everybody was friendly and helpful. We want to thank Anne at the front desk and the ladies in the restaurant. We will remember them. The one shortcoming was the very noisy Air Conditioning in the room.

Dear Guest, Thank you for your wonderful feedback. We are truly delighted that our front desk staff and restaurant ladies offered you friendly and helpful service during your stay. We sincerely apologize for the noisy air conditioner that disturbed your comfort. Our maintenance team will do further inspection and repair the unit to avoid such issues. We look forward to welcoming you back to Pullman Zhangjiajie soon. Best regards,

Customer review rating 5.0/5

Able Z. W. Friends - Confirmed reviews ALL

Everything that's supposed to work, works well. I am impressed with the tour services that helped us with all the relevant information about Zhangjiajie. George helped us book all the tickets and arranged a nice guide for us. This saved us plenty of time so that we could focus on enjoying the trip.

Dear guest, Thank you for choosing to stay at the Pullman Zhangjiajie and for sharing your wonderful experience.As the only international five-star hotel in Zhangjiajie, we not only have a convenient location and complete facilities, but also have the helpful service.We are delighted to know that you had a great stay with us and appreciated our helpful service.We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Customer review rating 3.5/5

John R. M. W. Couples - Confirmed reviews ALL

Hotel was well located. The facility is a bit dated and had few amenities. Service was very slow and inattentive. This is a bus tourist hotel near the West Gate.

Dear Guest, Thank you for sparing your time to share your stay feedback with us. We are glad that you approve of our hotel’s convenient location. We sincerely apologize for the imperfections in our facilities and service efficiency that affected your experience. We will arrange facility maintenance and upgrades gradually, and strengthen staff service training to elevate our overall service quality. We value your suggestions greatly, and hope to have another opportunity to bring you a more comfortable and satisfying stay next time. Best regards,

Customer review rating 3.5/5

Nisha R. Couples - Confirmed reviews ALL

Location is excellent. Walking distance from a river stream with lovely neon light displays on water in night. Hotel infra is old. Our bathroom rain shower was not working and hand shower was also not smooth. Executive lounge is also under renovation so waste of money to book executive rooms. Staff speaks very little English so room service is a pain. Egg station lady chef at breakfast counter is very rude when I asked her to make egg white omelette for me and yelled. I had to call staff to get her to make me my omelette my style.

Dear Guest, Thank you for taking time to share your stay experience with us. We sincerely apologize for the unsatisfactory facilities, inconvenient communication and unpleasant service you encountered during your visit. We will arrange inspections and repairs for room facilities right away, further strengthen staff service etiquette and English training, so as to improve our overall service quality. We value your suggestions deeply, and we hope we can have a chance to bring you a pleasant experience next time. Best regards,

Customer review rating 5.0/5

Balaji M. Solo - Confirmed reviews ALL

It was very good

Dear Guest, Thank you for your perfect review and your warm praise of Mr. Jerry, Reddy and Leo. We are glad that you had a comfortable and wonderful stay. We will pass your compliments to the three team members, and all our staff will keep delivering thoughtful service to every guest. We sincerely hope to welcome you back to Pullman Zhangjiajie soon. Best regards,

Other web-users rate our hotel

  • 562 reviews 9.4/10 Location
  • 493 reviews 7.3/10 Room
  • 613 reviews 8.6/10 Service
  • 11 reviews 7.4/10 WiFi
  • 339 reviews 7.7/10 Breakfast
  • 335 reviews 5.6/10 Vibe
  • 243 reviews 5.3/10 Amenities
  • 211 reviews 8.1/10 Comfort

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