Pullman Zhangjiajie

This is one of the worst experience for 5 tar hotels. The room carpets are dirty , stinky . The bathroom are not sealed properly , so the water flows out of the shower . The rooms curtains cannot stop light , as soon as the there is light outside by 6am the room is lit. One interesting fact is all lights are linked to master switch . If you want to use bathroom light in the night, You have to switch on the master light which switch’s on every light in the room and wakes your partner up . Be ready for that . Air conditioning is another challenge There are no coffee for guests also . Water needs to be bought at vending Maschine Very difficult to communicate with staff or order food in English . We understand that this is china and we have to speak Chinese but the reason we choose 5star hotels is to have some one whom we can communicate with . Some good points to end my review , Decent breakfast and just close to main attractions

The hotel facilities are so old, the air conditioner can't be turned on, the bathroom floods when you take a shower, and the sound insulation of the windows is very poor. How do you evaluate this? The hotel facilities are so old, the air conditioner can't be turned on, the bathroom floods when you take a shower, and the sound insulation of the windows is very poor. How do you evaluate this?

We stayed here in Sept 2019. This hotel was very clean and in a great location to visit Zhangjiajie. We took a DiDi to the park front entrance, although you could technically walk it. Food was pretty good - for breakfast it was a big buffet with both Chinese and typical American food, so you could sample a bunch of stuff. We didn't eat lunch or dinner here because it was pretty expensive, and there were good restaurants within walking distance downtown. Highly recommend!

We had a great 2 night stay in this hotel. Great breakfast with Chinese and western choices. Location is so convenient Staff are so helpful like concierge Jerry who help us book a taxi to send us to Grand Canyon and wait for us till the trip finish and back to hotel then send us to the airport. And Your Service Manager Bob Naresh who made our stay more enjoyable and worth the trip he help us book our room and help us plan our trip because of him we able to visit beautiful famous tourist spot like the Grand Canyon Glass bridge and Zhangjiajie National Forest Park where the Avatar mountain is. Your hotel is so lucky to have them. Especially Bob who really knows what service means. Will definitely come back and recommend this hotel with friends.

Location is so convenient to the entrance of the Zhangjiajie National Forest Park. Staff are so helpful. Especially Bob Naresh who did a great job helping us organize our trip. He recommend places to go and how to go and how much we need to pay he really did a great job helping guest like us who know nothing about Zhangjiajie..Seamless service who answer all my inquiry in an instant. Breakfast was good. Room is so comfortable only downside is that when you stay during Oct which is quite cold already they only have heater so room was quite hot you have to open the window to make it a bit cold. But overall stay was good