Pullman Zhangjiajie Hotel 5 stars

It was disappointing that the welcome vouchers are only good for soft drinks or tea. A bottle of ice cold beer would be much more welcoming

I booked this hotel because I am an Accor LeClub member. I happened to have a Chinese friend traveling with me. Every employee with the exception of Luc (bellhop) spoke only to my Chinese friend and ignored me completely even though I was paying all the bills. Also, the food was less than appealing. I booked an Executive room but was not told until I arrived that the Executive Lounge was “under renovation” and we would receive the afternoon tea, happy hour and all-day drinks in the front lobby. The breakfast buffet had all oily Chinese options. Usually I can at least find hard boiled eggs, an omelet station or oatmeal, but none of those were on offer here.

I liked the hotel and mainly it’s location that it is walkable to the bus station and the National Forest. I would like to give special credit to Bob Naresh who is the Guest Manager for making my stay more pleasant. He guided me on planning my vacation as I was not sure on how to navigate there. Overall, 5 star rating

Great service, wonderful location

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

The Pullman hotel is a great hotel wonderfully situated near the attractions of Zhangjiajie National Park. It has Great food and a building architecture that is in harmony with its surroundings. But what makes the hotel grand is its staff ,especially Bob Naresh. His attention to detail professionalism, and superb manner make the Pullman hotel THE destination for visitors to Zhangjiajie. Thanks again, Bob

Was a great place to stay, except the breakfast could be much better.

The room and common areas were well appointed, though the shower design tends to leak water into the room. Overall a very good room though. Staff lacked however. At check in had to prove to staff I had concierge lounge access, which is still not availiable. Given a letter of alternative arrangements, and repeatedly through the stay had to explain and prove to the staff to get the benefits promised - VERY frustrating. 'Prawn cocktail' was a joke - a solitary prawn in a glass with lettuce and no sauce. One day it took 45 minutes to cook 6 'onion rings', though they seemed to be chicken rather than onion which could have been an issue had we been vegetarians. Ran out of cola on our first day and not replenished during our stay despite cola being a very commonly found item costing very little to buy in regular shops. Staff at the restaurant deceptively won't tell you about the a la carte menu unless you heavily push them as they try to push the buffet. Staff abandoned the bar at times, missing out on sales from customers who approached the empty bar and left. Housekeeping had varied standards, dressing the room slightly differently each day. Overall a disappointing experience let down exclusively through the poor staff training - a manager from the Pullman at major cities like New York or London would have likely been horrified at some of the basic errors we encountered, and the building itself is of a great standard.

friendly staff, good breakfast, comfortable rooms (only "weird" is the open space between bathroom and bedroom.

smooth check-in and check-out clean and comfortable room good location good internet breakfast was a bit messy and quite some dishes were cold already somewhere on internet (no official website) it said there was an indoor swimming pool which wasn't available. a more frequent shuttle service to the park entrance (also back), would be a nice addition Room 2320 needs a slight modification in the shower such that water doesn't stay on the tray for "days".

I would like to thank you BOB for his warm welcome and professionalism. Working in Airline, I very much appreciated his customer intimacy skills.

Our stay was awesome. It was our first time experience in Pullman hotel and it exceeded our expectations. The Hospitality, Breakfast, Staff and ofcourse the room are excellent. It is well connected to all the tourist spots. And a very special thanks to Bob Naresh who detailed us the facilities, guided us in transportation and all. Would definitely prefer Pullman in our coming trips. —Girish

Very spacious rooms in serene surroundings within the resort. Dining options were good and did not fall sick once.

Room was ok, clean Pool wasn’t open No one spoke English in the restaurant, neither did the concierge Hotel needs major upgrades in the common areas and rooms to be Pullman standard Walking distance to Wulingyuan gate for Zhangjiajie National Park which was good

Satisfied as got lot of help from Mr. Bob Naresh, who was one of the reasons we chose this hotel to stay. He helped us in planing for our trip in Zhangjiajie and also with food and other stuffs.