Pullman Zhangjiajie 5 stars

Name: Pullman Zhangjiajie - ALL
Address: No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, ZHANGJIAJIE, 427400, CN
Telephone: +867448888888
Rating: 4.1

Customer review rating (ALL Rating) 4.1/5 16 reviews

43 43 photos

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, 427400 ZHANGJIAJIE, China

Pullman Zhangjiajie

Hotels combining lifestyle and design, for business and leisure

Pullman Zhangjiajie is located in Wulingyuan, the world natural heritage geological park and national forest. The Southeast Asia resort architecturally themed hotel caters for both business and leisure travelers and offers sight-seeing tours that explore Zhangjiajie culture. It is a convenient 30-min. drive from Zhangjiajie City, airport and railway station, and near the National forest park.

Pullman Zhangjiajie is located in the center of Wulingyuan, the National Forest Park and 5A scenic spot. Nearby attractions include the Zhangjiajie National Forest Park, Baofeng Lake, Huanglong Cave, Zhangjiajie Grand Canyon and Charming Xiangxi Theater. Trendy restaurants and bars that suit all tastes and budgets are within a short walking distance. Strategically located with a 30-minute drive from Zhangjiajie City, airport and railway station, and it takes only 2.5-hour from Changsha by high-speed rail.

Hotel extras

Located in a high quality ecological environment with beautiful natural scene
10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.
The first five-star international hotel in Zhangjiajie
Next to the Charming Xiangxi Cultural Square
It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

Room

SUPERIOR ROOM,1 King Size Bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)

From NaN € NaN CNY Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

3 pers. max
38 m² / 409 sq ft

Bedding 2 x Single bed(s)

From NaN € NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE ROOM,1 King Size Bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)

From NaN € NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE ROOM, 2 Single Size Beds

3 pers. max
38 m² / 409 sq ft

Bedding 2 x Single bed(s)

From NaN € NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)

From NaN € NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE EXECUTIVE ROOM, Lounge Access, 2 Single Size Beds

3 pers. max
42 m² / 452 sq ft

Bedding 2 x Single bed(s)

From NaN € NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

+86 744 888 8888

+86 744 566 6168

Charming Xiangxi

Entertainment/theatre district

Zhangjiajie National Park

National park

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

V CAFE

80 seats available, tempting exotic classic cuisine, asian and western cuisines, splendid buffet for breakfast, beautiful pool view for guests to enjoy during meal.

FENG CHINESE RESTAURANT

400 seats available, 11 individual rooms for private dining, classic Cantonese cuisine, Traditional Xiang cuisine, Special Tuija dishes.

V-Restaurant 池畔餐厅

50 seats available, offers traditional Xiang cuisine, special Tujia Dishes, classic Cantonese cuisine, and a cocktail reception

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 600 m² / 6458 sq ft
Maximum seats capacity: 750
Maximum capacity for banquets: 380

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.1/5 16 reviews

TripAdvisor Rating 4.5/5 1,361 reviews

Yong P. T. Couples - 5/23/2025 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

5-Night Stay with Resort Vibes in Wulingyuan

gamebrulee 5/21/2025 TripAdvisor review

I had a pleasant 5-night stay at this resort-style hotel in Wulingyuan. The arrival experience was smooth, with a quick check-in process. Staff spoke English, which made things easy and welcoming. The room, while a bit dated, was well-maintained and had all the amenities you’d expect from a premium hotel. The bed was firm and comfortable, offering restful nights throughout my stay. Breakfast featured a wide variety of both Chinese and Western options. That said, I’ve had more flavorful Chinese breakfasts at other hotels. Communication with the reservation team was excellent, especially with Smile Wu, who provided prompt and helpful responses both before and after my stay. Her assistance made the overall experience even more seamless. The location is excellent — just a 3-minute Didi ride to the East Gate of the Avatar Mountains, and close to a local supermarket in Wulingyuan. Overall, I enjoyed my stay and would recommend it for those looking to explore the area with comfort and convenience.

Dear gamebrulee, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our room, breakfast ,convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Good option

miriamcristinam2024 4/28/2025 TripAdvisor review

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Needs significant improvements

Anonymous Couples - 4/21/2025 Confirmed reviews ALL

My stay at the Pullman Zhangjiajie was a mixed experience with both positives and notable drawbacks. The room was a good size, which was comfortable, but the carpet was very dusty and clearly in need of a deep clean. The overall condition of the room suggested that the hotel requires a major renovation the furnishings felt outdated, and maintenance could be improved. The hotel staff were generally friendly and approachable, which was a plus. However, their flexibility was lacking when it came to member benefits. As an Accor Silver member, I requested a late check-out, but the front desk strictly adhered to policy and refused without exception. I ended up being charged 300 CNY for the extended stay, which felt unreasonable for a loyalty member. The breakfast selection was okay, with a decent variety of options. Unfortunately, I experienced food poisoning after eating there, which raised serious concerns about food hygiene standards. This was a major downside and something the hotel should address immediately. There was nothing extraordinary about this hotel it’s an average stay with several issues that need fixing. The dusty carpets, rigid policies, and hygiene problems overshadowed the friendly service. If you’re considering staying here, manage your expectations, and perhaps double-check food safety before dining.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely

Well located. Excellent services

Shin Solo - 4/19/2025 Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Web-users rating

Other web-users rate our hotel

533 reviews 9.3/10 Location
530 reviews 7.4/10 Room
639 reviews 8.9/10 Service
379 reviews 5.3/10 Vibe
353 reviews 8.4/10 Breakfast
216 reviews 7.8/10 Cleanliness
205 reviews 7.4/10 Comfort
177 reviews 9.1/10 Pool

16 reviews 9.4/10 Location
12 reviews 6.6/10 Room
11 reviews 9/10 Service
12 reviews 8.2/10 Breakfast
10 reviews 3.8/10 Vibe
7 reviews 7.3/10 Food
5 reviews 7.5/10 Comfort
5 reviews 7.3/10 Cleanliness

8 reviews 9.4/10 Location
9 reviews 6.6/10 Room
12 reviews 9/10 Service
12 reviews 8/10 Breakfast
5 reviews 6.9/10 Food
5 reviews 3.8/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.