Pullman Zhangjiajie Hotel 5 stars

Customer review rating 4.4/5 763 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Zhangjiajie
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Hotel extras

  • 10-minute walk to Zhangjiajie National Forest Park

  • Only 25-minute drive to Grand Canyon Glass Bridge

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day (Nearby)
  • Early check-in/Late check-outPaying
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • MassagePaying
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road
Wulingyuan, Zhangjiajie
Hunan, China
427400
zhangjiajie
china

Tel: +867448888888

Fax: (+86)744/5666168

Check-in from 14h00

Check out up to 12h00

GPS :29.346644, 110.546386

Our accommodation(s)

SUPERIOR ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM,1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 38 / 409 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

DELUXE EXECUTIVE ROOM, Lounge Access, 2 Single Size Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

V CAFE

Type of cuisine: International

80 seats available, tempting exotic classic cuisine, asian and western cuisines, splendid buffet for breakfast, beautiful pool view for guests to enjoy during meal.

Lunch

06:30 - 12:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FENG CHINESE RESTAURANT

Type of cuisine: Chinese

400 seats available, 11 individual rooms for private dining, classic Cantonese cuisine, Traditional Xiang cuisine, Special Tuija dishes.

Lunch

11:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

V-NOODLES

Type of cuisine: null

50 seats availables, offers traditional Xiang cuisine, special Tujia Dishes, classic Cantonese cuisine

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lobby Bar

Non contractual photo

Offer includes selected wine, coffee, soft drinks and snacks.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 600

  • Maximum capacity: 750 people

  • Maximum banquet capacity: 380 people

Find out more

Our guest reviews for
Pullman Zhangjiajie

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

763 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,094 reviews

The worst Pullman experience (so far) in my life

Customer review rating 4.4/5

Miko B. Friends - 12/10/2020 Confirmed reviews ALL

When I see Zhangjiajie has Pullman hotel, I didn't think twice and without any doubt directly book it. The pictures in the accor and other travel web page has already given me high expectation. Unfortunately the reality turns out so different than the picture This hotel is actually quite old and doesn't look as good as in the pictures The worst things are: 1. they didn't recognize me as accor platinum member (even the "lounge access" that they written as my room package is just a free soda / soft drink in their not so exclusive open lobby lounge, so dont bother to buy their room with lounge access since they dont have executive lounge --> at leasr that what their fron desk say) 2. the front office can not speak english very well (and the expatriate officer didnt do any initiative to approach me when I try to report some) 3. My room has problem with the air conditioner which I already report it in the morning. It makes our room warm (even hot) rather than cool it off. When we arrived in the evening, our room still so hot and they didn't report anything whether they already check it or not. Hence, i ask my chinese friend to help ask them and they just said the air conditioner in the hotel already not working and already turn into a heater. So, to make our room cooler they suggest us to open our room window.... what a brilliant suggestion (although it works) Definitely if i go to zhangjiajie again i will not stay here again and will stay to more international guest ready crowne hotel which just only side by side with this hotel.

The worst pullman experience so far in my life

TripAdvisor rating 4.5/5

MikoBayuaji 11/10/2020 TripAdvisor review

Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.

well located

Customer review rating 4.4/5

Tyler Couples - 06/10/2020 Confirmed reviews ALL

The bed is soft.

Good stay, friendly and helpful staff.

Customer review rating 4.4/5

Rizki T. Couples - 13/07/2020 Confirmed reviews ALL

We stayed there for a night during dragon bot festival holiday. It was a short stay but we did enjoy our stay. The staffs are friendly and helpful. We were assisted by guest manager, Bob. He helped us throughout our stay. Thank you :)

Great Experience @ Pullman Zhangjiajie

Customer review rating 4.4/5

Kl Families - 28/12/2019 Confirmed reviews ALL

Staff was attentive and render assistance when arrived. Rooms was large and comfortable. Breakfast was okay and can have more varieties of salads. Location is good where there are many other restaurants opposite the hotel and it is located near the Wulin Yuan. Overall a great experience at this hotel!

Dear Mr.L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The perfect hotel to stay in Zhangjiajie

Customer review rating 4.4/5

O. S. L. Couples - 07/10/2019 Confirmed reviews ALL

Situated in the best place, walking distance to many shops and restaurants , but very quiet My room was big , spotless clean and very happy when we came back to the room , there were water and glass , a small tin of cookies and a gift near our bed , it's so nice after a tired day ! Thank you so much ! And last but not least , the breakfast were big variety of choice

Dear siok l. o., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stuff support

Customer review rating 4.4/5

Yash T. Families - 25/07/2019 Confirmed reviews ALL

Our experience of staying at pullman was enhanced because of great stuff support. On arrival we met Bob Naresh, guest service manager, who helped in immensely in planning our places to visit in Zhangjiajie. He helped as get tickets from an external source which were originally sold out online. Moreover, he helped us get extra night for reasonable price as we decided to extend out stay. Without his and the entire team support we would not have had a great experience as we did.

Dear Yashjagdishkumar T., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good quality, friendly hotel ideally situated for sightseeing

Customer review rating 4.4/5

Nick Families - 12/07/2019 Confirmed reviews ALL

We had a pleasant experience. Our room was spacious, quiet and comfortable with good bathroom facilities. The food was of good quality and reasonably priced although we would have welcomed a couple more Western options for our eight-year-old son. Staff went out of their way to be friendly and helpful. The swimming pool was a big hit with the children. The hotel is very close to the major sightseeing attractions. All in all a good choice.

Dear Nicholasdavid L., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice hotel

Customer review rating 4.4/5

Anonymous Couples - 12/07/2019 Confirmed reviews ALL

The hotel was beautiful and the service was excellent.

Dear Kaitlin C., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Welcome bar voucher

Customer review rating 4.4/5

N/a Families - 05/07/2019 Confirmed reviews ALL

It was disappointing that the welcome vouchers are only good for soft drinks or tea. A bottle of ice cold beer would be much more welcoming

Dear Li Y., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Needs improvement

Customer review rating 4.4/5

Jill S. Friends - 28/06/2019 Confirmed reviews ALL

I booked this hotel because I am an Accor LeClub member. I happened to have a Chinese friend traveling with me. Every employee with the exception of Luc (bellhop) spoke only to my Chinese friend and ignored me completely even though I was paying all the bills. Also, the food was less than appealing. I booked an Executive room but was not told until I arrived that the Executive Lounge was “under renovation” and we would receive the afternoon tea, happy hour and all-day drinks in the front lobby. The breakfast buffet had all oily Chinese options. Usually I can at least find hard boiled eggs, an omelet station or oatmeal, but none of those were on offer here.

Dear Jill S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Had an amazing experience

Customer review rating 4.4/5

Naga S. R. Solo - 24/06/2019 Confirmed reviews ALL

I liked the hotel and mainly it’s location that it is walkable to the bus station and the National Forest. I would like to give special credit to Bob Naresh who is the Guest Manager for making my stay more pleasant. He guided me on planning my vacation as I was not sure on how to navigate there. Overall, 5 star rating

Dear Naga Sachin R., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mrs

Customer review rating 4.4/5

Qi Couples - 22/05/2019 Confirmed reviews ALL

Great service, wonderful location

Dear Qi W., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Please install safety lock on the doors

TripAdvisor rating 4.5/5

Busymom202 Family - 22/05/2019 TripAdvisor review

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Dale & B.

Customer review rating 4.4/5

Dale &. B. Couples - 20/05/2019 Confirmed reviews ALL

The Pullman hotel is a great hotel wonderfully situated near the attractions of Zhangjiajie National Park. It has Great food and a building architecture that is in harmony with its surroundings. But what makes the hotel grand is its staff ,especially Bob Naresh. His attention to detail professionalism, and superb manner make the Pullman hotel THE destination for visitors to Zhangjiajie. Thanks again, Bob

Dear Dale H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel

Customer review rating 4.4/5

Aeron Friends - 18/05/2019 Confirmed reviews ALL

Was a great place to stay, except the breakfast could be much better.

Dear Wei Chuan Aeron Y., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hard product let down by staff lack of attention to detail

Customer review rating 4.4/5

Andrew Families - 18/05/2019 Confirmed reviews ALL

The room and common areas were well appointed, though the shower design tends to leak water into the room. Overall a very good room though. Staff lacked however. At check in had to prove to staff I had concierge lounge access, which is still not availiable. Given a letter of alternative arrangements, and repeatedly through the stay had to explain and prove to the staff to get the benefits promised - VERY frustrating. 'Prawn cocktail' was a joke - a solitary prawn in a glass with lettuce and no sauce. One day it took 45 minutes to cook 6 'onion rings', though they seemed to be chicken rather than onion which could have been an issue had we been vegetarians. Ran out of cola on our first day and not replenished during our stay despite cola being a very commonly found item costing very little to buy in regular shops. Staff at the restaurant deceptively won't tell you about the a la carte menu unless you heavily push them as they try to push the buffet. Staff abandoned the bar at times, missing out on sales from customers who approached the empty bar and left. Housekeeping had varied standards, dressing the room slightly differently each day. Overall a disappointing experience let down exclusively through the poor staff training - a manager from the Pullman at major cities like New York or London would have likely been horrified at some of the basic errors we encountered, and the building itself is of a great standard.

Dear Andrew J., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

perfect place close to the national park

Customer review rating 4.4/5

Mark S. Couples - 07/05/2019 Confirmed reviews ALL

friendly staff, good breakfast, comfortable rooms (only "weird" is the open space between bathroom and bedroom.

Dear Mark S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

well located and clean hotel nearby Zhangjiajie National Forest Park

Customer review rating 4.4/5

Dominic Couples - 02/05/2019 Confirmed reviews ALL

smooth check-in and check-out clean and comfortable room good location good internet breakfast was a bit messy and quite some dishes were cold already somewhere on internet (no official website) it said there was an indoor swimming pool which wasn't available. a more frequent shuttle service to the park entrance (also back), would be a nice addition Room 2320 needs a slight modification in the shower such that water doesn't stay on the tray for "days".

Dear Dominic S., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice staff and facilities

Customer review rating 4.4/5

Reda I. Families - 30/04/2019 Confirmed reviews ALL

I would like to thank you BOB for his warm welcome and professionalism. Working in Airline, I very much appreciated his customer intimacy skills.

Dear reda I., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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