Pullman Zhangjiajie

Customer review rating (ALL Rating) 4.1/5 13 reviews

Hotel extras

  • For your convenience, please pay attention to the current epidemic and control information.

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

Our accommodation(s)

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  13 reviews

TripAdvisor Rating  4.5/5  1,134 reviews

Very old and not a 5 Star hotel in zhangjiajie

TripAdvisor rating 1.0/5

vikram758 Families - TripAdvisor review

This is one of the worst experience for 5 tar hotels. The room carpets are dirty , stinky . The bathroom are not sealed properly , so the water flows out of the shower . The rooms curtains cannot stop light , as soon as the there is light outside by 6am the room is lit. One interesting fact is all lights are linked to master switch . If you want to use bathroom light in the night, You have to switch on the master light which switch’s on every light in the room and wakes your partner up . Be ready for that . Air conditioning is another challenge There are no coffee for guests also . Water needs to be bought at vending Maschine Very difficult to communicate with staff or order food in English . We understand that this is china and we have to speak Chinese but the reason we choose 5star hotels is to have some one whom we can communicate with . Some good points to end my review , Decent breakfast and just close to main attractions

The hotel facilities are so old, the air conditioner can't be turned on, the bathroom floods when you take a shower, and

TripAdvisor rating 1.0/5

Hugh S Families - TripAdvisor review

The hotel facilities are so old, the air conditioner can't be turned on, the bathroom floods when you take a shower, and the sound insulation of the windows is very poor. How do you evaluate this? The hotel facilities are so old, the air conditioner can't be turned on, the bathroom floods when you take a shower, and the sound insulation of the windows is very poor. How do you evaluate this?

Great location

TripAdvisor rating 5.0/5

Katherine D Couples - TripAdvisor review

We stayed here in Sept 2019. This hotel was very clean and in a great location to visit Zhangjiajie. We took a DiDi to the park front entrance, although you could technically walk it. Food was pretty good - for breakfast it was a big buffet with both Chinese and typical American food, so you could sample a bunch of stuff. We didn't eat lunch or dinner here because it was pretty expensive, and there were good restaurants within walking distance downtown. Highly recommend!

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Excellent Service & Convenient Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a great 2 night stay in this hotel. Great breakfast with Chinese and western choices. Location is so convenient Staff are so helpful like concierge Jerry who help us book a taxi to send us to Grand Canyon and wait for us till the trip finish and back to hotel then send us to the airport. And Your Service Manager Bob Naresh who made our stay more enjoyable and worth the trip he help us book our room and help us plan our trip because of him we able to visit beautiful famous tourist spot like the Grand Canyon Glass bridge and Zhangjiajie National Forest Park where the Avatar mountain is. Your hotel is so lucky to have them. Especially Bob who really knows what service means. Will definitely come back and recommend this hotel with friends.

Pleasant stay..

TripAdvisor rating 5.0/5

Resort377449 Friends getaway - TripAdvisor review

Location is so convenient to the entrance of the Zhangjiajie National Forest Park. Staff are so helpful. Especially Bob Naresh who did a great job helping us organize our trip. He recommend places to go and how to go and how much we need to pay he really did a great job helping guest like us who know nothing about Zhangjiajie..Seamless service who answer all my inquiry in an instant. Breakfast was good. Room is so comfortable only downside is that when you stay during Oct which is quite cold already they only have heater so room was quite hot you have to open the window to make it a bit cold. But overall stay was good

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

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Other web-users rate our hotel

  • 415 reviews 9.4/10 Location
  • 353 reviews 7.4/10 Room
  • 514 reviews 8.8/10 Service
  • 302 reviews 5.9/10 Vibe
  • 259 reviews 8.1/10 Breakfast
  • 148 reviews 8.9/10 Cleanliness
  • 141 reviews 9.1/10 Pool
  • 21 reviews 7.9/10 Wellness Area

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