Pullman Zhangjiajie 5 stars

Customer review rating (ALL Rating) 4.5/5 44 reviews

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Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  44 reviews

TripAdvisor Rating  4.5/5  1,434 reviews

Not quite 5 star

TripAdvisor rating 3.0/5

368brittanyj Couples - TripAdvisor review

The reason for our rating is that we feel it shouldn’t be advertised as a 5 star. We were staying on an executive floor that enabled smokers to smoke in the hallways, rooms were not sound proofed, they were quite old and seemed out of date. Our AC was extremely noisy and kept us awake throughout the night. We struggled as English speakers as your room service workers could not understand us. The buffet breakfast lacked western options and didn’t meet what we know as “5 stars”. Had this been cheaper and advertised as 3 stars, we would have no complaints. We felt the location was great, the service was helpful, and overall a standard hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Customer review rating 4.5/5

Fuky S. R. Families - Confirmed reviews ALL

Good stay, how ever the air conditioner is noisy

Customer review rating 5.0/5

Meg S. M. W. Couples - Confirmed reviews ALL

Celebrated our anniversary trip at Pullman and were greeted with incredible service by the staff. Thank you very much once again!

Customer review rating 1.0/5

Graham F. Couples - Confirmed reviews ALL

Whilst the hotel is nice, the 'club lounge' is terrible, the staff were unfriendly and unwelcoming. It should NOT be able to be advertised as a Club Lounge it is in the lobby. The concierge was great and helpful. We moved hotels to something outside of Accor as it was so bad. Much less than we expected and certainly not a 4.5/5 as per Accor rating

Customer review rating 4.5/5

Hung M. T. Friends - Confirmed reviews ALL

Room clean & food good

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Other web-users rate our hotel

  • 544 reviews 9.3/10 Location
  • 534 reviews 7.4/10 Room
  • 645 reviews 8.8/10 Service
  • 379 reviews 5.5/10 Vibe
  • 351 reviews 8.3/10 Breakfast
  • 277 reviews 5.3/10 Amenities
  • 216 reviews 7.5/10 Cleanliness
  • 207 reviews 7.6/10 Comfort

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