Pullman Zhangjiajie 5 stars

TripAdvisor rating 4.5/5 1,274 reviews

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No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, 427400 ZHANGJIAJIE, China

Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Telephone
Fax +86 744 566 6168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.5/5  1,274 reviews

Acceptable standards at the club rooms

TripAdvisor rating 4.0/5

mosto Couples - TripAdvisor review

I’ve read many reviews that this is a huge tourist hotel which needs renovations but is conveniently located. I was hesitant in booking but decided to book the club floor for better quality stay. Overall, I think this Pullman hotel meets most of the standards expected. Firstly, I think the staff are the most valuable and contributing factor in giving us a good stay. They are efficient, courteous, smiling, attentive and prompt. They help a lot in resolving or trying to resolve issues that arise in our stay (for instance renovation noise at night, noisy running water from the toilet) and they helped in assisting us in our visits to the national parks and other attractions. There are indeed lots of tourists staying at this hotel (the breakfast crowd can attest to that). Whilst the club is closed for renovations, they have opened their lounge area to club members for the usual happy hours etc except for breakfast where club members have to join the huge crowd (I think the hotel should think of some improvements there). The gym and swimming pool which we did not use look pretty good.

Dear mosto, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that the crowd breakfast did not meet your expectations; please allow me to express my sincerest apologies.We will think of some improvements ASAP. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Good Tourist Hotel

TripAdvisor rating 4.0/5

Guide41714581431 TripAdvisor review

We stayed 3 nights at the Pullman ZhangJiaJie Hotel. It is a very huge hotel with mainly tourists who are visiting the nearby ZhangJieJie National Park. Room was clean and comfortable. Although the restaurant was packed during breakfast, the staff very quickly clear all used cutleries to ensure all guests are able to get a table. Hotel is centrally located and even had a massage shop within the hotel which makes it very convenient for guests who would like to have a massage after a long day out at the national park.

Dear guest, Thank you for taking the time to share your feedback from your recent stay with us. It is delighted for the whole team and I to hear that you enjoyed the stay at Pullman Zhangjiajie as well as appreciating our location. Do please feel free to let us know if we can be of any assistance to make your next stay even better. Wish you safe travel and stay well.

Needs renovations and long drive from park

TripAdvisor rating 2.0/5

Sandra Q TripAdvisor review

This hotel is old and requires a major renovation. The service and hotel does not meet Pullman standards. There appears to be a lot of tourists from mainland China and they are clearly catering to that clientele. So do not book this hotel if you are looking for Western standards. Also, I booked this hotel to visit the two National parks (which btw were stunning and worth the visit). It turned out to be a 45 minute drive from either park. The parks were super busy and losing that time driving just meant longer lines arriving later at the park. The 45 minute drive back after a long day at the park wasn’t that fun either. There are hotels far closer that would have saved the time and were more centralized to other things like restaurants and shops. Instead of time driving, we could have spent the time enjoying the city. One of the park entrances is literally right in the middle of the main city so I suggest you consider one of those hotels if you want to maximize your time there.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hotel is near EAST entrance of National Forest Park, it will just take about 5 minutes to drive here. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Its the Pullman Chinese style.

TripAdvisor rating 3.0/5

h88na Families - TripAdvisor review

Booked the Pullman expecting actual Pullman luxury and service. Think again..you are in China. Its their version. The hotel looks amazing at reception and then it goes a bit thumbs down thereafter. A little sad and dated. The hotel was extremely busy during August because of the school holidays. Breakfast time was carnage! I asked for an upgrade and was given a room near the street where the show is. For a few hours each evening you hear bellowing sounds on microphones. It's crazy! Avoid this side of hotel if you chose to stay here. A single couse meal for 2 at the hotel restaurant (western) with drinks will cost £57. Quite high for China. The pool is outside. You must wear a swim cap otherwise no entry. It's empty early afternoon while people are out. Location is ideal. Costs 66p via didi to the start gate of the park. Must say the beds were super cosy. Bathroom includes a shower and bath and is very spacious. Mini bar is empty so you can use the fridge. Bottled water supplied everyday.

Dear h88na, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Overall good stay at Pullman

TripAdvisor rating 4.0/5

Edmond L TripAdvisor review

Stayed 2 nights with my wife and 8 year old boy. Room felt dated but spacious. There was a bathtub which was good Location is very near the Wulingyuan park entrance (entrance to the mountains) Taxi ride is just 5 to 10 mins. Morning breakfast selection was limited and not that amazing but passable. Wulingyuan town area itself is quite small and can be easily explored within a day. The hotel's location is a good starting point. Staff can be seen as either helpful or pushy as they try to sell you tickets to the attractions/night shows. As we had already bought tickets online, we told them we didnt need it. Hotel Room: 3 Stars (Standard room with bathtub) Room View: 4 Stars (View of some mountains and other hotels) Service of Staff: 3 Stars (Average service, helped with luggage) Lounges/Restaurants: 3 Stars (Limited selections, average taste) Room Service: NA Location: 4 Stars (Near to mountains and Baofeng lake)

Dear Edomon, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Other web-users rate our hotel

  • 581 reviews 9.3/10 Location
  • 553 reviews 7.6/10 Room
  • 708 reviews 8.9/10 Service
  • 364 reviews 8.7/10 Breakfast
  • 232 reviews 8.4/10 Cleanliness
  • 176 reviews 9.6/10 Pool
  • 23 reviews 7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.