Pullman Zhangjiajie

Pullman Zhangjiajie 5 stars

Customer review rating (ALL Rating) 4.2/5 32 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • For your convenience, please pay attention to the current epidemic and control information.

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Zhangjiajie

100% genuine reviews from our guests

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ALL Rating  4.2/5  32 reviews

TripAdvisor Rating  4.5/5  1,104 reviews

Excellent Service & Convenient Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a great 2 night stay in this hotel. Great breakfast with Chinese and western choices. Location is so convenient Staff are so helpful like concierge Jerry who help us book a taxi to send us to Grand Canyon and wait for us till the trip finish and back to hotel then send us to the airport. And Your Service Manager Bob Naresh who made our stay more enjoyable and worth the trip he help us book our room and help us plan our trip because of him we able to visit beautiful famous tourist spot like the Grand Canyon Glass bridge and Zhangjiajie National Forest Park where the Avatar mountain is. Your hotel is so lucky to have them. Especially Bob who really knows what service means. Will definitely come back and recommend this hotel with friends.

Great location

Customer review rating 5.0/5

Karol Couples - Confirmed reviews ALL

Dear Pullman Hotel managers, We are writing to share with you opinion about our stay at Pullman Hotel China Zhangjiajie. Me and my wife stayed in room 3511 a couple of nights and we were delighted. Everything was very well organized, breakfasts very delicious. We also ordered massages twice, high quality and very nice service. In our opinion, one of the managers, Mr. Bob Naresh, deserves special attention because he was very helpful many times, both in the morning and late in the evening. He looks very professional and always wears a suit. Very good English and kindness was what made him stand out. Thank you very much for the nice time and we hope that we will come back here many times.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Jo Couples - Confirmed reviews ALL

It was a nice and relaxing stay. Thank you to Bob for everything. He is very professional and helpful. He gave us suggestions on our trip itinerary. He always checked back if we are having a great stay. He made our stay in Zhangjiajie memorable.

Dear Joselle B., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay with very friendly staff. 5Minutes walk from the famous mountain.

Customer review rating 5.0/5

Damien M. Families - Confirmed reviews ALL

Warm welcome. Bob is very friendly, passionate and super helpful.

Dear Damien M., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Old hotel, needs renovation, service by certain staff outstanding, however

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The hotel is pretty old and not very well maintained, had to change the room because the one originally assigned was in very bad state. The Guest Service Manager Bob is an extraordinary gentlemen who goes out of his way to accomodate every possible whish of his guests. Trueley remarkable. he made the difference and our stay very pleasant

Dear Jan H., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellent staff, complimentary upgrades appreciated

Customer review rating 4.5/5

David H. Business - Confirmed reviews ALL

I have found that the English level of the staff at hour hotels are higher than that of other hotels in China. Facilities are generally excellent, occasionally the scale in the room doesn’t work or a water pipe is slowly leaking in the bathroom but in general very good.

Dear David H., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

An exceptional birthday stay

Customer review rating 5.0/5

P. S. Solo - Confirmed reviews ALL

I choose the Pullman to spend my birthday and it was an excellent choice. The service was first class, all the staff were very nice to me and treated me well. I would especially like to thank Bob the Guest Service Manager for going out his way to make sure my stay was fantastic. From the room upgrade to surprising me with a birthday cake. He made sure he was in constant contact to ensure I had a pleasant experience. I intend to be back very soon and highly recommend the Pullman to not only locals but to all international travelers.

Dear S. P., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good place to stay

Customer review rating 3.5/5

Pierre Families - Confirmed reviews ALL

A good place to stay, 15 minutes (walking) away from Zhangjiajie forest park. Nice and helpful staff, though the overall experience is not up to Pullman brand (especially the food...).

Dear Pierre D., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive the feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Relaxed and cared for

Customer review rating 4.5/5

Phani K. I. Families - Confirmed reviews ALL

I was very satisfied with the level of service provided by Accor. To be more precise, I want to thank several people who have made this trip a memorable one. Firstly, Mr. Bob Naresh the duty manager. Wulingyuan/Zhangjiajie is a place with very few foreigners and having someone who was easy to communicate to, understand our preferences and provide local recommendations was amazing. He also helped cater to our dietary preferences, which I am also grateful for. I hope Accor recognizes the value of such managers and retains or reward them if their interest is to cater for a global customer base to all their hotels. I also want to thank Ms. Liying from the tours office located in the hotel premises . She was helpful in pre-planning the trip and arranged for a tour guide, Ms. Peng, who was very energetic and patient in guiding us through the Wulingyuan park, which definitely requires guidance to navigate. While communication with them was in Chinese, the hotel staff would have also been willing to assist us if needed. Both are recommended for any tourists coming in the future, if you intend on making tour plans with strategy. The rooms were comfortable, and being in an executive room had benefits such as the lounge, late checkout and complimentary fruits and beverages daily, which was good to take advantage of. All the food in the lounge and restaurants were of great taste, I also express my gratitude towards the chefs. However, there were a couple of issues I feel that could be resolved on the hotel's side. 1) Executive rooms have complimentary checkout at 4pm, yet past 12pm on my checkout day, I got locked out twice with my cards declining entry. It's a terrible experience to have happen in a time crunch, and I hope that in the future when they offer 4pm checkouts for free for executive rooms the cards should be adjusted accordingly. I feel like the few front desk staff working should have been more careful and helpful on that day. 2) Breakfast was not separate for executive rooms, and huge tour groups often made it tough to even find space to sit or get food. 3) The main restaurant took last orders around 2pm for lunch and 8:45pm or so for dinner. Some dishes are offered throughout the day, and Mr. Naresh ensured that we get adequate (even vegetarian) food. However, this is inconvenient for those that arrive for late lunch or dinner if you travel to far places. Room service appeared to be available at certain times, though the degree of variety seemed limited if it was out of hours. I would recommend that the hotel have all food offered throughout the day, once more tourists visit after the pandemic. The lounge food offerings, in contrast, were of great variety and enjoyable. 4) Air conditioning did not work for heating, my room felt really cold when it was 12-15 degrees Celsius outside. The thermostat was fine, and the bedding didn't make this much of an issue. Overall, I highly recommend this for any overseas/foreign tourists that come to the Zhangjiajie/ Wulingyuan area. Few measures such as downloading your accorplus digital card, keeping your phone ready to receive health codes are recommended.

Dear Phani Kiran I., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

The worst Pullman experience (so far) in my life

Customer review rating 2.0/5

Miko B. Friends - Confirmed reviews ALL

When I see Zhangjiajie has Pullman hotel, I didn't think twice and without any doubt directly book it. The pictures in the accor and other travel web page has already given me high expectation. Unfortunately the reality turns out so different than the picture This hotel is actually quite old and doesn't look as good as in the pictures The worst things are: 1. they didn't recognize me as accor platinum member (even the "lounge access" that they written as my room package is just a free soda / soft drink in their not so exclusive open lobby lounge, so dont bother to buy their room with lounge access since they dont have executive lounge --> at leasr that what their fron desk say) 2. the front office can not speak english very well (and the expatriate officer didnt do any initiative to approach me when I try to report some) 3. My room has problem with the air conditioner which I already report it in the morning. It makes our room warm (even hot) rather than cool it off. When we arrived in the evening, our room still so hot and they didn't report anything whether they already check it or not. Hence, i ask my chinese friend to help ask them and they just said the air conditioner in the hotel already not working and already turn into a heater. So, to make our room cooler they suggest us to open our room window.... what a brilliant suggestion (although it works) Definitely if i go to zhangjiajie again i will not stay here again and will stay to more international guest ready crowne hotel which just only side by side with this hotel.

Dear Miko B., Thank you for staying with us and taking the time to give us your valuable feedback. We would like to offer our sincerest apologies for any inconveniences caused.We are deeply disappointed that we are not able to give you the best experience. We have made a note of every single concern highlighted by you and ensure you that corrective measures put in place immediately. Please accept our sincere apologies. We will surely work towards improvising your experience during your next visit. Allow us the opportunity to serve you again. Sincerely,

The worst pullman experience so far in my life

TripAdvisor rating 2.0/5

MikoBayuaji TripAdvisor review

Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.

Dear MikoBayuaji, Thank you for staying with us and taking the time to give us your valuable feedback. We would like to offer our sincerest apologies for any inconveniences caused. We are deeply disappointed that we are not able to give you the best experience. We have made a note of every single concern highlighted by you and ensure you that corrective measures put in place immediately. Please accept our sincere apologies. We will surely work towards improvising your experience during your next visit. Allow us the opportunity to serve you again.

well located

Customer review rating 4.5/5

Tyler Couples - Confirmed reviews ALL

The bed is soft.

Dear zhongtao y., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay, friendly and helpful staff.

Customer review rating 4.0/5

Rizki T. Couples - Confirmed reviews ALL

We stayed there for a night during dragon bot festival holiday. It was a short stay but we did enjoy our stay. The staffs are friendly and helpful. We were assisted by guest manager, Bob. He helped us throughout our stay. Thank you :)

Dear Rizki T., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Please install safety lock on the doors

TripAdvisor rating 5.0/5

Busymom202 Families - TripAdvisor review

Pros: - Staff were all very courteous from the driver who picked us up, check in staff, cleaning ladies, restaurant waiters, chef, etc even if they speak limited English or no English at all. - Rooms are nice and clean. - Location is very close to Zhangjianie National Park. Cons: - Please install safety locks in room 3652 like a chain bar guard, swing bar door guards that cannot be accessible from outside. I am always worried that anybody with an access card can just go into our room anytime. I think there was one installed before and was removed because there were some markings on the door. - please install bidet in your toilets too.

Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Close location to Park

TripAdvisor rating 5.0/5

Solomon F Couples - TripAdvisor review

Located close to the park and that was a great advantage as we travelled there during Golden Week.Room was big and clean.Ate at restaurant a couple of times and staff were helpful as we did not speak Mandarin.Biggest annoyance is that the hotel still allow smoking within the hotel especially near the pool where we could see ashtrays and cigarette butts. At times the elevator smelled of cigarette smoke. Accor need to rectify this issue !

Dear Solomon F, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的Solomon F: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Nice hotel heat location

TripAdvisor rating 4.0/5

Rony K Couples - TripAdvisor review

The Pullman Zhangjiajie is great potential and perfect location for visiting the main attractions.The rooms are sizable and well equipped, Gim is outdated, hotel club is closed, spa is below expectation. Hotel restaurants are good and recommended.Hotel staff are very friendly and helpful which make a great difference Management is very supportive.

Dear ronnyco1, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, 尊敬的ronnyco1: 十分感谢您花时间告诉我们有关您在 Pullman Zhangjiajie 的体验。很遗憾有些方面未能达到您的期望,请允许我向您表达我最诚挚的歉意。 在 Pullman,我们孜孜以求,不断改进,希望能向每一位客户提供高水准的体验,因此您的反馈对于我们的提高十分重要。请放心,我们正采取适当的措施来解决所存在的问题并预防将来再次发生。 非常感谢您向我们告知您的担忧,希望在不久的将来有机会为您奉上更好的服务。 谨启

Below average

TripAdvisor rating 2.0/5

cyclabout Couples - TripAdvisor review

Located just a short walk from Wulingyuan and entrance to national park although over 1 hr taxi drive from airport. Rooms are spacious if dated. Unfortunately we were given a smoking room despite requesting non smoking room. Facilities were basic with exorbitant charges to hire bicycles or use table tennis.

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you appreciated our convenient location.Sorry for arranging a smoking room.I'd like to tell you that if you need any help, you can call extension number"5",our assisstant manager is waiting to help you. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Vladimir made the difference

TripAdvisor rating 5.0/5

Fredy C Couples - TripAdvisor review

We traveled in April as part of a 4 city visit to China. Highly recommend the Pullman as a very comfortable stay but the advice and help of Vladimir at the front desk really stood out. We had actually heard about him from fellow travelers while in Xi'an before we arrived. He advised us on where/when/how options to see the park, how to catch cheaper transportation (which bus numbers, location), dining options in town, and options when rain and fog changed our plans for the last day. He took the time to explain the map (it's in the room drawer). I'll take great service any day over an opulent lobby or snooty front desk agents.

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

Excellent hotel in wulliyan with good service and good information and good staff with good english staff

TripAdvisor rating 5.0/5

Sugianto Gunawa... T Business - TripAdvisor review

Recommendation for those who travel ownselves: first/ second night stay at Pullman wulliyan for avatar mountain , baifeng lake and glass bridge, Third night stay at zhangjiajie city for tianmen mountain with longest cable car. It took 1,5 hour ( ( 150-200 rmb by taxi)from zhangjiajie city to wulliyan, but only 5- 10 minute from airport with taxi 10-20 rmb to any hotel in zjj city from airport. I recommend to leave big luggage at your hotel in zjj city eventhough you will stay later and only bring small luggage to take bus from bus station ( rmb 20) to wulliyan.

Dear guest, Thank you for sharing your review of Pullman Zhangjiajie. It was a pleasure to read your kind words on our welcoming and attentive team at Pullman Zhangjiajie. I am delighted to hear that you thoroughly enjoyed every aspect of your stay with us. I hope we have the pleasure of welcoming you back to Pullman Zhangjiajie very soon again.

Nice hotel in a small town

TripAdvisor rating 3.0/5

ssutantio Families - TripAdvisor review

Nice big hotels in Zhangjiajie, lobby was huge too big to be properly heated, so in the middle of winter it was freezing, but at least you get warmth from the lady attending the front desk. They upgraded me as a platinum member, my rooms were ready when I arrived, same floor, close to each other, very nice. A little issue with bedding as it was smaller than advertised, however a short call to the manager, the problem was sorted immediately, Really appreciate their effort and willingness to help. Breakfast fare was acceptable considering Zhangjiajie is not a big city. Room a little dated, but big and comfortable. Nice hotel with great staffs who are always willing to make your stay pleasant

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Best regards,

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