Pullman Zhangjiajie 5 stars

Name: Pullman Zhangjiajie - ALL
Address: No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, ZHANGJIAJIE, 427400, CN
Telephone: +867448888888
Rating: 4.5

Customer review rating (ALL Rating) 4.5/5 44 reviews

48 48 photos

43 43 photos

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, 427400 ZHANGJIAJIE, China

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Pullman Zhangjiajie

Hotels combining lifestyle and design, for business and leisure

Pullman Zhangjiajie is located in Wulingyuan, the world natural heritage geological park and national forest. The Southeast Asia resort architecturally themed hotel caters for both business and leisure travelers and offers sight-seeing tours that explore Zhangjiajie culture. It is a convenient 30-min. drive from Zhangjiajie City, airport and railway station, and near the National forest park.

Pullman Zhangjiajie is located in the center of Wulingyuan, the National Forest Park and 5A scenic spot. Nearby attractions include the Zhangjiajie National Forest Park, Baofeng Lake, Huanglong Cave, Zhangjiajie Grand Canyon and Charming Xiangxi Theater. Trendy restaurants and bars that suit all tastes and budgets are within a short walking distance. Strategically located with a 30-minute drive from Zhangjiajie City, airport and railway station, and it takes only 2.5-hour from Changsha by high-speed rail.

Hotel extras

Located in a high quality ecological environment with beautiful natural scene
10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.
The first five-star international hotel in Zhangjiajie
Next to the Charming Xiangxi Cultural Square
It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

Room

SUPERIOR ROOM,1 King Size Bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)

From NaN CNY NaN CNY Note

Fees and taxes included

1 night | 1 adult

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Not available on the dates requested See availabilities

Room

SUPERIOR ROOM, 2 Single Size Beds

3 pers. max
38 m² / 409 sq ft

Bedding 2 x Single bed(s)

From NaN CNY NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE ROOM,1 King Size Bed

3 pers. max
38 m² / 409 sq ft

Bedding 1 x King size bed(s)

From NaN CNY NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE ROOM, 2 Single Size Beds

3 pers. max
38 m² / 409 sq ft

Bedding 2 x Single bed(s)

From NaN CNY NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE EXECUTIVE ROOM, Lounge Access, 1 King Size Bed

3 pers. max
42 m² / 452 sq ft

Bedding 1 x King size bed(s)

From NaN CNY NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

Room

DELUXE EXECUTIVE ROOM, Lounge Access, 2 Single Size Beds

3 pers. max
42 m² / 452 sq ft

Bedding 2 x Single bed(s)

From NaN CNY NaN CNY Note

Fees and taxes included

1 night | 1 adult

Book

Not available on the dates requested See availabilities

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

+86 744 888 8888

+86 744 566 6168

Charming Xiangxi

Entertainment/theatre district

Zhangjiajie National Park

National park

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

V CAFE

80 seats available, tempting exotic classic cuisine, asian and western cuisines, splendid buffet for breakfast, beautiful pool view for guests to enjoy during meal.

FENG CHINESE RESTAURANT

400 seats available, 11 individual rooms for private dining, classic Cantonese cuisine, Traditional Xiang cuisine, Special Tuija dishes.

V-Restaurant 池畔餐厅

50 seats available, offers traditional Xiang cuisine, special Tujia Dishes, classic Cantonese cuisine, and a cocktail reception

Meetings & Events

Number of Meeting Room: 6
Surface of the largest room: 600 m² / 6458 sq ft
Maximum seats capacity: 750
Maximum capacity for banquets: 380

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Our guest reviews

100% genuine reviews from our guests

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ALL Rating 4.5/5 44 reviews

TripAdvisor Rating 4.5/5 1,434 reviews

Not quite 5 star

368brittanyj Couples - 7/7/2025 TripAdvisor review

The reason for our rating is that we feel it shouldn’t be advertised as a 5 star. We were staying on an executive floor that enabled smokers to smoke in the hallways, rooms were not sound proofed, they were quite old and seemed out of date. Our AC was extremely noisy and kept us awake throughout the night. We struggled as English speakers as your room service workers could not understand us. The buffet breakfast lacked western options and didn’t meet what we know as “5 stars”. Had this been cheaper and advertised as 3 stars, we would have no complaints. We felt the location was great, the service was helpful, and overall a standard hotel.

Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Fuky S. R. Families - 6/18/2025 Confirmed reviews ALL

Good stay, how ever the air conditioner is noisy

Meg S. M. W. Couples - 6/17/2025 Confirmed reviews ALL

Celebrated our anniversary trip at Pullman and were greeted with incredible service by the staff. Thank you very much once again!

Graham F. Couples - 6/16/2025 Confirmed reviews ALL

Whilst the hotel is nice, the 'club lounge' is terrible, the staff were unfriendly and unwelcoming. It should NOT be able to be advertised as a Club Lounge it is in the lobby. The concierge was great and helpful. We moved hotels to something outside of Accor as it was so bad. Much less than we expected and certainly not a 4.5/5 as per Accor rating

Hung M. T. Friends - 6/8/2025 Confirmed reviews ALL

Room clean & food good

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Web-users rating

Other web-users rate our hotel

544 reviews 9.3/10 Location
534 reviews 7.4/10 Room
645 reviews 8.8/10 Service
379 reviews 5.5/10 Vibe
351 reviews 8.3/10 Breakfast
277 reviews 5.3/10 Amenities
216 reviews 7.5/10 Cleanliness
207 reviews 7.6/10 Comfort

20 reviews 9.4/10 Location
13 reviews 6.2/10 Room
16 reviews 8.6/10 Service
14 reviews 4.4/10 Vibe
12 reviews 8.1/10 Breakfast
7 reviews 7.6/10 Food
7 reviews 4.7/10 Amenities
5 reviews 7.7/10 Comfort

11 reviews 9.4/10 Location
10 reviews 6.6/10 Room
15 reviews 9/10 Service
12 reviews 8.1/10 Breakfast
6 reviews 9.1/10 Pool
6 reviews 7.5/10 Food
5 reviews 7.2/10 Comfort
5 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.