Pullman Zhangjiajie

Pullman Zhangjiajie 5 stars

Customer review rating (ALL Rating) 4.3/5 28 reviews

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Hotel extras

  • For your convenience, please pay attention to the current epidemic and control information.

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • Located in a high quality ecological environment with beautiful natural scene

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  28 reviews

TripAdvisor Rating  4.5/5  1,132 reviews

Great location

TripAdvisor rating 5.0/5

Katherine D Couples - TripAdvisor review

We stayed here in Sept 2019. This hotel was very clean and in a great location to visit Zhangjiajie. We took a DiDi to the park front entrance, although you could technically walk it. Food was pretty good - for breakfast it was a big buffet with both Chinese and typical American food, so you could sample a bunch of stuff. We didn't eat lunch or dinner here because it was pretty expensive, and there were good restaurants within walking distance downtown. Highly recommend!

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Excellent Service & Convenient Location

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We had a great 2 night stay in this hotel. Great breakfast with Chinese and western choices. Location is so convenient Staff are so helpful like concierge Jerry who help us book a taxi to send us to Grand Canyon and wait for us till the trip finish and back to hotel then send us to the airport. And Your Service Manager Bob Naresh who made our stay more enjoyable and worth the trip he help us book our room and help us plan our trip because of him we able to visit beautiful famous tourist spot like the Grand Canyon Glass bridge and Zhangjiajie National Forest Park where the Avatar mountain is. Your hotel is so lucky to have them. Especially Bob who really knows what service means. Will definitely come back and recommend this hotel with friends.

Pleasant stay..

TripAdvisor rating 5.0/5

Resort377449 Friends getaway - TripAdvisor review

Location is so convenient to the entrance of the Zhangjiajie National Forest Park. Staff are so helpful. Especially Bob Naresh who did a great job helping us organize our trip. He recommend places to go and how to go and how much we need to pay he really did a great job helping guest like us who know nothing about Zhangjiajie..Seamless service who answer all my inquiry in an instant. Breakfast was good. Room is so comfortable only downside is that when you stay during Oct which is quite cold already they only have heater so room was quite hot you have to open the window to make it a bit cold. But overall stay was good

Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Great location

Customer review rating 5.0/5

Karol Couples - Confirmed reviews ALL

Dear Pullman Hotel managers, We are writing to share with you opinion about our stay at Pullman Hotel China Zhangjiajie. Me and my wife stayed in room 3511 a couple of nights and we were delighted. Everything was very well organized, breakfasts very delicious. We also ordered massages twice, high quality and very nice service. In our opinion, one of the managers, Mr. Bob Naresh, deserves special attention because he was very helpful many times, both in the morning and late in the evening. He looks very professional and always wears a suit. Very good English and kindness was what made him stand out. Thank you very much for the nice time and we hope that we will come back here many times.

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Jo Couples - Confirmed reviews ALL

It was a nice and relaxing stay. Thank you to Bob for everything. He is very professional and helpful. He gave us suggestions on our trip itinerary. He always checked back if we are having a great stay. He made our stay in Zhangjiajie memorable.

Dear Joselle B., We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 502 reviews 9.3/10 Location
  • 442 reviews 6.8/10 Room
  • 637 reviews 8.2/10 Service
  • 359 reviews 7.6/10 Breakfast
  • 357 reviews 5.1/10 Vibe
  • 246 reviews 5/10 Amenities
  • 168 reviews 8.6/10 Cleanliness
  • 147 reviews 9.1/10 Pool

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