Customer review rating 4.4/5 763 reviews
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10-minute walk to Zhangjiajie National Forest Park
Only 25-minute drive to Grand Canyon Glass Bridge
The first five-star international hotel in Zhangjiajie
Next to the Charming Xiangxi Cultural Square
Located in a high quality ecological environment with beautiful natural scene
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
No. 188 Gaoyun Road
Contact email :
Check-in from 14h00
Check out up to 12h00
GPS :29.346644, 110.546386
Number of meeting rooms: 6
Maximum size: 600 m²
Maximum capacity: 750 people
Maximum banquet capacity: 380 people
100% genuine reviews from our guestsFind out more
The worst Pullman experience (so far) in my life
Miko B. Friends - 12/10/2020 Confirmed reviews ALL
When I see Zhangjiajie has Pullman hotel, I didn't think twice and without any doubt directly book it. The pictures in the accor and other travel web page has already given me high expectation. Unfortunately the reality turns out so different than the picture This hotel is actually quite old and doesn't look as good as in the pictures The worst things are: 1. they didn't recognize me as accor platinum member (even the "lounge access" that they written as my room package is just a free soda / soft drink in their not so exclusive open lobby lounge, so dont bother to buy their room with lounge access since they dont have executive lounge --> at leasr that what their fron desk say) 2. the front office can not speak english very well (and the expatriate officer didnt do any initiative to approach me when I try to report some) 3. My room has problem with the air conditioner which I already report it in the morning. It makes our room warm (even hot) rather than cool it off. When we arrived in the evening, our room still so hot and they didn't report anything whether they already check it or not. Hence, i ask my chinese friend to help ask them and they just said the air conditioner in the hotel already not working and already turn into a heater. So, to make our room cooler they suggest us to open our room window.... what a brilliant suggestion (although it works) Definitely if i go to zhangjiajie again i will not stay here again and will stay to more international guest ready crowne hotel which just only side by side with this hotel.
The worst pullman experience so far in my life
MikoBayuaji 11/10/2020 TripAdvisor review
Don't judge hotel by its general international image and the picture in the social media hahahahah, at least that what i learnt from this china's national holiday trip in zhangjiajie. I did really have a great expectation when i booked it in Accor ALL app. Unfortunately, it was not a good experience in reality This hotel is really looks old and honestly it looks like regional government owned manage hotel rather than a pullman. Their breakfast area is a chinese restaurant which not provide too many small table so if i dont go there early in the morning i need to share my breakfast session with strangers (who i don't even understand their language). As other chinese hotel, their officer can not speak english well. I actually already get used to it. The thing is i see 1/2 foreign look officer there but neither of them take initiative to at least greet the unchinese speaking guest like me. The worst things are: 1. i order a deluxe executive room with lounge access for my stay, but it turns out the lounge access is just a soft drink / soda drink in their open lobby lounge. So dont bother to buy their lounge access package next time 2. there is no recognition from the hotel that I am platinum member of ALL Accor 3. I have reported a problem with my air conditioner in the morning which only can produce a warm air rather than cold air which make our room feel more like sauna than a bedroom. The think is they dont report to me at all whether they already check it or not until i ask them again in the late afternoon after i arribe from my trip (because i still feel my bedroom feels like sauna). Finally they told me that the cool air conditioner already turn into a warmer (Which i'm okay if they told me clearly before) and ask me to open my window so that my room can be cool down. I definitely will not choose this hotel again if I go to zhangjiajie again in near future.
Tyler Couples - 06/10/2020 Confirmed reviews ALL
The bed is soft.
Good stay, friendly and helpful staff.
Rizki T. Couples - 13/07/2020 Confirmed reviews ALL
We stayed there for a night during dragon bot festival holiday. It was a short stay but we did enjoy our stay. The staffs are friendly and helpful. We were assisted by guest manager, Bob. He helped us throughout our stay. Thank you :)
Great Experience @ Pullman Zhangjiajie
Kl Families - 28/12/2019 Confirmed reviews ALL
Staff was attentive and render assistance when arrived. Rooms was large and comfortable. Breakfast was okay and can have more varieties of salads. Location is good where there are many other restaurants opposite the hotel and it is located near the Wulin Yuan. Overall a great experience at this hotel!
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