Pullman Zhangjiajie

TripAdvisor rating 4.5/5 1,190 reviews

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No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China, 427400 ZHANGJIAJIE, China

Description

Hotel extras

  • Located in a high quality ecological environment with beautiful natural scene

  • 10-mins walk to Zhangjiajie National Forest Pk., 25-mins drive to Grand Canyon Glass.

  • The first five-star international hotel in Zhangjiajie

  • Next to the Charming Xiangxi Cultural Square

  • It takes only 2.5-hour from Changsha by high-speed rail.

Our accommodation(s)

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Hotel location

Pullman Zhangjiajie

No. 188 Gaoyun Road, Wulingyuan, Zhangjiajie, Hunan, China
427400 ZHANGJIAJIE
China

GPS:29.346644, 110.546386

Telephone
Fax +86 744 566 6168

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  4.5/5  1,190 reviews

Overall good stay at Pullman

TripAdvisor rating 4.0/5

Edmond L TripAdvisor review

Stayed 2 nights with my wife and 8 year old boy. Room felt dated but spacious. There was a bathtub which was good Location is very near the Wulingyuan park entrance (entrance to the mountains) Taxi ride is just 5 to 10 mins. Morning breakfast selection was limited and not that amazing but passable. Wulingyuan town area itself is quite small and can be easily explored within a day. The hotel's location is a good starting point. Staff can be seen as either helpful or pushy as they try to sell you tickets to the attractions/night shows. As we had already bought tickets online, we told them we didnt need it. Hotel Room: 3 Stars (Standard room with bathtub) Room View: 4 Stars (View of some mountains and other hotels) Service of Staff: 3 Stars (Average service, helped with luggage) Lounges/Restaurants: 3 Stars (Limited selections, average taste) Room Service: NA Location: 4 Stars (Near to mountains and Baofeng lake)

Dear Edomon, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Perfect stay

TripAdvisor rating 4.0/5

DGMONOJ Couples - TripAdvisor review

Location is 1 km. walk away from forest park west gate entrance. Middle of other Zhanjiajie attractions like- Grant Canyon, Dragon cave, Lake etc. A famous show is next door. So many restaurants and street food nearby. Inhouse food is delicious and reasonably priced. Staff are excellent, cooperative and attentive though having little English communication skill. Basic amenities and cleanliness need to be improved. As sum, considering all these, I would recommend staying.

Dear guest,Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels.

Another good stay

TripAdvisor rating 5.0/5

Larrykorea Couples - TripAdvisor review

Large room, clean and comfortable. Meals were good, assorted cuisines. Good price, my fourth stay here. The concierge was very helpful as we were not on a tour. Language was an issue at times but we managed. There were few tourists when we visited November 22-26. There is always something new to see here.

Dear Larrykorea, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Recommended! Wonderful staff!

TripAdvisor rating 5.0/5

huangchan Friends getaway - TripAdvisor review

Location wise, the hotel is about 30mins from the train station by car. If you are planning to go tianmenshan 天门山， the hotel is 50 mins away by public bus (which we took) or 40 mins by car. However, it is only 15 min walk from 国家森林公园。 You can choose to stay nearer to the city for tianmenshan, which only needs a day. But the national park will warrant a few days depending on your pace. We stayed at Pullman throughout our time (3 nights) in zhangjiajie The hotel room is spacious and what impressed us most is the concierge 吴扬新 who helped us plan our itinerary based on the latest changes in the National park I.e maintenance schedule. In addition, he helped to purchase our tickets to tianmenshan, National park and even the performances at a discounted rate. During our time at the various attraction sites, he kept in contact to make sure that we are not lost or if we needed help. His attention to details deserves our praise ! The hotel breakfast was also different on the three morning I was there . The variety is great for me!

Dear huangchan, We very much appreciate your comments regarding your stay at the Pullman Zhangjiajie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

A solid 4 star hotel. Not quite a 5 star, but you’ll be comfortable.

TripAdvisor rating 4.0/5

howardxp1 Couples - TripAdvisor review

This is popular for all the large groups coming to Zhangjiajie. These days, it’s mostly South Korean groups. There must’ve been a dozen or more tour buses in the parking lot. Breakfast buffet was pretty ok and on the mark for a solid 4 star fare. Not really much North American food, but still ok. The rooms were decent as well. The swimming pool is an outdoor pool and closed for 6 months until the warm weather returns. One has to walk outside to get to the breakfast area which is a little strange. The good thing is that it’s right next door to the popular show that takes place each night. I don’t believe there are any 5 star American hotels but this will be ok while here. Howard S.

Dear Howard S., Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

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Other web-users rate our hotel

  • 529 reviews 9.4/10 Location
  • 524 reviews 7.5/10 Room
  • 667 reviews 8.7/10 Service
  • 333 reviews 8.3/10 Breakfast
  • 288 reviews 5.3/10 Amenities
  • 226 reviews 8.4/10 Cleanliness
  • 164 reviews 9.4/10 Pool
  • 18 reviews 4.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.