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ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Customer review rating 4.4/5 5,055 reviews

ALLSAFE approved hotel

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ibis London Shepherds Bush - Hammersmith
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+ 20 Services

Hotel extras

  • Fitness First £5 session voucher

  • Westfield Discount Voucher up to 25% (may not be available in the current situation)

  • Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only

  • Central line Underground 24/7 on weekends (Friday & Saturday)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre Paying
  • Boat excursions
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Check-in from 15h00

Check out up to 12h00

  • SHEPHERDS BUSH CENTRAL :  31 49 228 94 SHEPHERDS BUSH CENTRAL

  • SHEPHERDS BUSH :  CENTRAL SHEPHERD S BUSH CENTRAL

  • By plane

    CITY AIRPORT At 25km / 15.53 miles

  • By plane

    HEATHROW AIRPORT At 25km / 15.53 miles

  • By train

    PADDINGTON At 5km / 3.11 miles

  • By train

    PADDINGTON STATION At 6km / 3.73 miles

  • By train

    SHEPHERD S BUSH At 1km / 0.62 miles

  • By train

    ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Our accommodation(s)

Free Wi-Fi

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Non contractual photo

Our guest reviews for
ibis London Shepherds Bush - Hammersmith

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,055 reviews

TripAdvisor Rating 4.5/5

2,408 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very pleasant stay

Customer review rating 4.5/5

Dave E. Friends - 23/09/2021 Confirmed reviews ALL

Nice friendly welcome, pleasant staff. Comfortable clean rooms and ideally situated for where we were going.

Dear Dave Thank you very much for your kind review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Well located for Westfield shopping centre and the tube

Customer review rating 3.5/5

Anonymous Solo - 23/09/2021 Confirmed reviews ALL

Ok hotel, very basic, room I stayed in needed a new shower head. Staff nice. Served a purpose for me, close to shops/tube.

Dear Fay We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Pleasant short stay

Customer review rating 5.0/5

Richard Couples - 18/09/2021 Confirmed reviews ALL

Staff were welcoming and extremely pleasant. Thanks for another pleasant stay.

Dear Richard Thank you very much for your kind review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Ok but not as good as normal

Customer review rating 3.0/5

Disappointed R. G. Business - 15/09/2021 Confirmed reviews ALL

Pleasant enough no frills room, stay int he hotel regularly so know what to expect. The bed was rather uncomfortable, like the zipping together to mark eit a double hadn't been done correctly. Most disappointing was the breakfast that was cold and inedible. I have used this hotel regularly for many years and this breakfast, although being told it was back to the pre-Covid buffet was nothing of the sort. I couldn't eat it the food was that disgusting.

Dear Aimee, Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Concert stay

TripAdvisor rating 5.0/5

guyjt2021 10/09/2021 TripAdvisor review

Our stay was all that we needed it to be, in town for a 2 day concert stopping for 3 nights. Room was suitable for our needs. Covid meant room cleaning etc on request and tea etc picked up from reception.

Dear guyjt2021 Many thanks for your review! It was our pleasure having you stay at Ibis. See you on your next trip hopefully! Best Regards Egle

Great location

Customer review rating 4.5/5

Shaun S. Families - 09/09/2021 Confirmed reviews ALL

Stayed here as it was so convenient for the Shepherd’s Bush odeon. Nice place..parking right next door and the hotel pays for half the charges. Clean and comfy rooms and surprisingly quiet. Would definitely recommend

Dear Shaun, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Again, felt very welcome

Customer review rating 4.5/5

Paul G. Couples - 07/09/2021 Confirmed reviews ALL

All the staff, and we've met a few over the years, have always been very friendly. Raphaella's infectious personality obviously rubs off on everyone. Merci, gracie, dekoju

Dear PAUL G., Thank you very much for your kind words, I really appreciate it! I will be looking forward to welcome you back again in the future! Sincerely, Kind regards Raphaella General Manager

Good location very close to the shops

Customer review rating 3.5/5

Eleri W. Families - 07/09/2021 Confirmed reviews ALL

Overall it was satisfactory all though when paying for parking we were not given the discount and because parking ticket was already in the machine could not take it back to the hotel and had to pay £25, very disappointing.

Dear ELERI W., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Perfect base

Customer review rating 5.0/5

Catriona M. Families - 06/09/2021 Confirmed reviews ALL

Repeat visitors, we don’t consider staying anywhere else. Friendly, helpful staff, spotless rooms and common areas, fantastic breakfast.

Dear Catriona Thank you very much for your kind words. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good stay

Customer review rating 5.0/5

Helen Couples - 06/09/2021 Confirmed reviews ALL

Friendly staff. Nothing was too much trouble

Dear HELEN R., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good customer service

Customer review rating 4.0/5

Geoff H. Couples - 06/09/2021 Confirmed reviews ALL

The management were excellent in excusing a missed stay due to Covid and rebooking us at no extra cost. Fantastic customer service. The room had a couple of small issues, the shower gel ran out ( reported) and a stain on the under blanket edge (forgot to report) otherwise a good room.

Dear Geoff We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that I have noted your comments regarding the shower gel and the stain on the duvet. It has been Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Good experience

Customer review rating 4.0/5

Jose B. Couples - 05/09/2021 Confirmed reviews ALL

Good experience

Dear Jose, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

No TV overpriced rooms

Customer review rating 2.0/5

Chris O. Business - 04/09/2021 Confirmed reviews ALL

I was planning a getaway weekend for a hardworking summer for me and I absolutely was shocked by when I get into my room had to switch room 3 times because my Firestick which was my entertainment didn’t work and by the third room it didn’t work so I just had to live with it, TV was small and USB ports were sticky, I have a Accor membership and I’ve been to Novotel in Leeds for £80 it’s was so much better than this ibis I feel like I had been ripped off only good thing about hotel was breakfast , nice reception area for work , decent parking and nice staff, but overall I had a bad experience not worth the 1 hour drive from East London.

Dear CHRIS O., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Well located

Customer review rating 4.5/5

John B. Couples - 04/09/2021 Confirmed reviews ALL

We enjoyed the experience the staff were very good with us but I don't think it's a good idea to remove the room cleaning unless it's asked for

Dear John, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Close to Westfield Shopping Centre

Customer review rating 3.0/5

Anonymous Families - 02/09/2021 Confirmed reviews ALL

Ot was good but th mattress was not comfort

Dear SALIM M., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kind regards Raphaella General Manager

Covid confident

Customer review rating 4.5/5

O T. Couples - 01/09/2021 Confirmed reviews ALL

In light of covid, I become more concerned about cleanliness of the property I will be staying. Ibis Shepherd's Bush definitely met my expectation. Room and bathroom were clean when I arrived. Staff was very nice too. Will definitely come back here when visiting London.

Dear OLGA AUDITA A., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards Raphaella General Manager

Normal high standard

TripAdvisor rating 4.0/5

934ivanj 02/08/2021 TripAdvisor review

Proper covid restrictions in place to ensure sparkling cleanliness. Clean and comfortable room. Hearty breakfast ( although the bacon bounced around the plate almost cracking it). I find the staff always willing and helpful to cater for most tastes.

Thank you so much for the kind review 934ivanj! See you very soon hopefully in non-covid world :) Take care and remain in a good health for the coming months Raphaella General Manager

Normal high standard

TripAdvisor rating 4.0/5

934ivanj Business - 06/02/2021 TripAdvisor review

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

Thank you very much for your review. I am delighted to read your comment about our efficient, welcoming operation and our strict adherence to the rules in this challenging Covid 19 situation. Our guest and staff health & safety is definitely our top priority. Once Again, we appreciate such a feedback and we are looking forward to welcome you back for your next visit in London, Yours sincerely, Francois Zissel Assistant General Manager

Lovely stay

TripAdvisor rating 5.0/5

shimibidy 04/02/2020 TripAdvisor review

My recent trip to London was topped off by the lovely hotel staff at Ibis Shepherds Bush. They were friendly, polite and helpful and all times and really made our stay. The room was a good size, clean and comfortable. It's well situated for everything with good travel links. Would definitely stay here again.

Thank you very much for your great 5 star review following your stay with us. It is much appreciated to receive such a positive feedback. I am so thrilled to read that your stay was topped off by our staff. We had indeed a lovely team and I can tell you that they will be delighted to read you great comment. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit to London. Yours sincerely Francois Assistant General Manager,

Rod Nicholl-Yorkshire

TripAdvisor rating 5.0/5

Rod N Solo travel - 08/12/2019 TripAdvisor review

This is a clean, modern and well run hotel in an excellent location. Just minutes away from Shepherds Bush and Goldhawk Road tube stations. Rooms are comfortable, modern and well heated/air-conditioned. The breakfast is varied and abundant; sausages are very tasty! Staff are pleasant, helpful and efficient.

We really enjoyed 5 star rating and this kind of great feedback, thank you so much Rod. I hope that we will have the chance to welcome you back soon. Many thanks - Francois - Assistant General Manager

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