ibis London Shepherds Bush - Hammersmith Hotel 3 stars

Name: ibis London Shepherds Bush - Hammersmith
Address: LONDON, W14 0DJ, UNITED KINGDOM
Telephone: (+44)0207/3482020
Rating: 4.4

Customer review rating 4.4/5 4,924 reviews

ALLSAFE approved hotel

Best price guarantee

How it works?

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate

ibis London Shepherds Bush - Hammersmith

See on a map

+ 19 Services

ibis London Shepherds Bush - Hammersmith Hotel

Vibrant economy hotel, open to everyone

Welcome to ibis London Shepherd's Bush. A mere five minutes from Westfield and the local tube stop, our hotel grants you straightforward access to our magnificent city.

Miss Raphaëlla YVER, Hotel Manager

Secure yourself spotless accommodation and an unbeatable city location: ibis London Shepherd's Bush positions you within a stone's throw of local attractions and handy transport links. And with a hearty breakfast spread each morning, free fibre Wi-Fi throughout, a modern, airy bar and restaurant, efficient tour-booking service, and plush Sweet Beds in every room, we've got you more than covered for the most relaxing, restorative London stay.

A stone throw away form the major city landmarks, ibis Shepherd's Bush can offer the incomparable quality of ibis in a location like no other. Our Sweet Bed will offer the best sleep you can possibly get. Staying with us you can be assured to be as close as it gets to Europe's largest mall, Westfield White City and you can even snag one of our special discount vouchers, up to 25% OFF to enjoy as much as you can without breaking the bank.

Home to the huge Westfield shopping centre, Shepherd's Bush is a buzzing area in the heart of west London with seemingly endless shops and food hotspots. Chelsea, West Kensington and Portobello Market are all within easy reach, so get ready to explore.

Hotel extras

Fitness First £5 session voucher
Westfield Discount Voucher up to 25% (may not be available in the current situation)
Local Car park (access on Charecroft Road to first floor) £11 per day payment by card only
Central line Underground 24/7 on weekends (Friday & Saturday)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
Public outdoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Automatic air control
- Manual temperature control
Languages spoken at the hotel
- Spanish
- Polish
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Want to enjoy the comfort of your room earlier? Book your early check-in online to access your room from 9am and make the most of your stay.
- LATE CHECK-OUT UP TO 5PM (Paying) Enjoy the comfort of your room for longer! Book your late check-out online to keep your room until 5pm on your departure day
Laundry
- Dry cleaning / Ironing (Paying)
- Overnight shoe shine
- Shoe shine machine

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks

Fitness centrePaying
Boat excursions

Self service business centre
Copy/print service available

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ london
united kingdom

Tel: +4402073482020

Fax: (+44)0207/3482030

Contact email :

Check-in from 14h00

Check out up to 12h00

SHEPHERDS BUSH CENTRAL : 31 49 228 94 SHEPHERDS BUSH CENTRAL
SHEPHERDS BUSH : CENTRAL SHEPHERD S BUSH CENTRAL

By plane
CITY AIRPORT At 25km / 15.53 miles
By plane
HEATHROW AIRPORT At 25km / 15.53 miles
By train
PADDINGTON At 5km / 3.11 miles
By train
PADDINGTON STATION At 6km / 3.73 miles
By train
SHEPHERD S BUSH At 1km / 0.62 miles
By train
ST PANCRAS At 10km / 6.21 miles

GPS :51.50344, -0.220422

Our accommodation(s)

Free Wi-Fi

Rooms (2)

Double room with 1 double bed

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Bathroom products

Twin room with 2 beds

Max. number of persons: 2
Area: From 16 m² / 172 sq ft

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

00:00 - 00:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Great location, very friendly and accommodating staff.

Monica Solo - 28/02/2021 Confirmed reviews ALL

Had a lovely stay here and the staff were wonderful and attentive. Above all else this was the biggest positive. Food was nice, especially breakfast. Very clean and comfortable rooms.

Dear Monica, Thank you very much for taking the time to write this amazing review following your sta. The team will be absolutely thrilled to read it. I hope we will have another opportunity to welcome you or one of your guest in the future. Many thanks again. Sincerely, Francois Assistant General Manager

Normal high standard

934ivanj Business - 06/02/2021 TripAdvisor review

An efficient and welcoming operation, well adjusted to the Covid 19 situation. Very clean and sanitised with a strict adherence to the rules. The staff were confident and competent in each situation and the wi-fi worked well.

Thank you very much for your review. I am delighted to read your comment about our efficient, welcoming operation and our strict adherence to the rules in this challenging Covid 19 situation. Our guest and staff health & safety is definitely our top priority. Once Again, we appreciate such a feedback and we are looking forward to welcome you back for your next visit in London, Yours sincerely, Francois Zissel Assistant General Manager

Well suited our needs for an overnight stay

Helen Couples - 01/02/2021 Confirmed reviews ALL

We needed an overnight stay in order to attend a hospital appointment. The hotel was very quiet and the receptionist was friendly, professional and efficient. She had breakfast ready for collection on time. With COVID restrictions we had to eat in our room, but that was acceptable.

Dear Helen, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we shall see you again soon. Sincerely, Kind regards Raphaella General Manager

Ne changez rien ! ;) - Would not change a thing ! ;)

Anthony L. Business - 09/01/2021 Confirmed reviews ALL

Ne changez rien ! ;) Would not change a thing ! ;)

Monsieur L. Nous vous remercions pour vos commentaires suite à votre séjour à ibis London Shepherds Bush - Hammersmith. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement Raphaella General Manager

Average experience.

C. C. J. Couples - 31/12/2020 Confirmed reviews ALL

The bed was really comfortable, noticed blue spots on the bedding but nothing major to complain about. Lovely bathroom, water was very hot. Enjoyed that. When entering the room it was very cold, tried putting on the heating and it didn’t work so remained cold in the room. Tv was somewhat very small then i expected and some channels didn’t work. Breakfast layout was lovely but didn’t get the order of breakfast that was requested. Lastly, customer service was lovely; very welcoming and polite.

Pleasant and efficient

Ivan J. Business - 31/12/2020 Confirmed reviews ALL

The staff were well prepared for the Covid rules and helpful in asking for co-operation. They were also pleasant in everyday situations; altogether a pleasant stay.

Convenient

Jane Solo - 26/12/2020 Confirmed reviews ALL

This is a standard Ibis conveniently located in Shepherds Bush close to both the central and circle tube lines and within fairly easy walking distance of Kensington Gardens. Rooms were only serviced on request which has also been the case in other hotels during the pandemic. There were very few guests due to the covid lock down but I did not feel neglected. There were also a number of restaurants doing take away close by and a Lidl supermarket.

Dear Jane, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back in 2021, Many thanks again and I wish you a happy and healthy 2021 for you and your family. Sincerely, Francois Assistant General Manager

Good stay great location for Westfield

Aisha Couples - 20/12/2020 Confirmed reviews ALL

Staff very lovely prepared breakfast for us to take up to room.

Good morning Aisha,, This is the kind of review we love to read! Many thanks and we hope to welcome you back again in 2021. I wish you a happy and healthy 2021 for you and your family. Sincerely, Francois Assistant General Manager

Home from home

Paul G. Couples - 15/12/2020 Confirmed reviews ALL

This is the second time we've stayed, 5 nights in total. The staff, all of them, make us feel at home and seem genuinely happy to see us, care about how we are doing. In these difficult times the personal caring touch makes a big difference.

Good morning Paul, Thank you very much for this great feedback. We cannot wait to welcome you for a third time and I can assure you that everyone is genuinely happy to see you. Thank you again and I wish you a happy and healthy 2021 for you and your family. Sincerely, Francois Assistant General Manager

Mediocre

Mr P. Business - 11/12/2020 Confirmed reviews ALL

Hotel clean and tidy and reception welcoming . Rooms very basic for their cost . I do feel COVID is being used as an excuse to give poor service . Towels limp and grey . I had to empty my bins , clean and tidy my room , refresh my condiments . Basically everything but no reflection in room rate .

Good afternoon, Thank you for taking the time to tell us about your experience at the Ibis London Shepherds Bush. I am sorry that all the aspects of your experience did not meet your expectations; please allow me to express my sincerest apologies. I would also like to thank you for taking the time to share with us this valuable feedback. At Ibis, we strive to provide a superior service experience for every customer and to make them feel welcome; therefore your feedback is very important to us. I am sorry that you are thinking that we are are using COVID as an excuse to give poor cleaning service as I can assure you that this is not the case. We are normally cleaning the room every 6 days at the moment however we can send someone in request and should you need anything during your stay our reception is available 24 hours per day. I am sorry if that was not properly explained to you on arrival. I can assure you also hat the price are reflecting the actual situation as you paid an average of £65 per night when we were around £130 per night at the same period last year Once again I am sorry that we failed to meet your expectations on this occasion and that it had an impact on the overall experience of your stay. Should you be coming back to London please do not hesitate to contact me directly I will personally look after your booking and I will offer you a special rate. Yours sincerely, Francois Zissel Assistant General Manager

Good stay

G. Couples - 08/12/2020 Confirmed reviews ALL

We noted that the hotel was quiet possibly due to covid and less travelers. We enjoyed our visit and the beds were so comfortable well done for that. Staff pleasant and great location.

Dear Teresa, Thank you very much for taking the time to write a review following your stay and to share with us this very positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Jennie H. Solo - 05/12/2020 Confirmed reviews ALL

Everything I needed was perfect, price, cleanliness, location, bathroom etc

Dear Jennie, Thank you very much for taking the time to write a review following your stay and to share with us this very positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

The usual Ibis/Accor satisfaction

Ivan Business - 26/11/2020 Confirmed reviews ALL

I have been using Ibis and Accor Group Hotels for 17 years, mainly in France. Mainly Ibis, and a few times Formule1. Always a predictable high standard, definitely value for money. The only negative experienced was poor quality food in Mecure, Norwich. Ibis Shepherd's Bush is good.

Dear Ivan, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. i am sorry to read about your negative food experience at the Mercure Norwich. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Amazing stay

Jacob Business - 19/11/2020 Confirmed reviews ALL

Amazing, I would like to thank Paulo (I think that was his name, forgive me if its not) on the front desk for helping me out so last minute. Very polite and professional, many thanks to him again

Dear Jacob, Thank you very much for this amazing review following your stay with us. It is much appreciated to receive such a positive feedback. I am particularly delighted to read your comment about Paulo. He was thrilled to read it. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit. Yours sincerely Francois Zissel Assistant General Manager

Perfect.

Jc Solo - 19/11/2020 Confirmed reviews ALL

Having undergone eye surgery that day, the Ibis was perfect for me. Reception staff (Raphaella) were welcoming and helpful. My room was warm, quiet and comfortable. Breakfast was delivered on time & exactly what I needed.

Dear June, Thank you very much for this amazing review following your stay with us. It is much appreciated to receive such a positive feedback. It is a real pleasure to read your satisfaction with our facilities and service provided. I am particularly delighted to read your comment about Raphaella. I will share your comments with her. Once again thank you very much for your fantastic review. We are looking forward to welcome you back to our hotel for your next visit. Yours sincerely Francois Zissel Assistant General Manager

Well located to tube station , accessible car park, good stay

Eric Business - 14/11/2020 Confirmed reviews ALL

Overall satisfied with our stay. Highly Recommended.

Dear Eric, Thank you very much for taking the time to write a review following your stay and to share with us this valuable and positive feedback. I hope that you will give us another opportunity to welcome you back soon, Many thanks again. Sincerely, Francois Assistant General Manager

Good stay

Susannah P. Friends - 07/11/2020 Confirmed reviews ALL

Very clean room , staff very helpful and overall a good stay

Dear Susannah, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. Thanks a lot for your great feedback and the 10/10. It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon. Kind regards Raphaella General Manager

Natasha Families - 05/11/2020 Confirmed reviews ALL

Staff friendly, lobby loft clean. Room descent size not overly keen on the bathroom felt like i was on a cruise liner cabin bathroom. The room was not cleaned thoroughly as there was an empty water bottle from a previous guest on the window sill. In this present climate with covid was not very impressed.

Great staff

Lynn Business - 02/11/2020 Confirmed reviews ALL

Enjoyed it. Shame the tv didn’t work in the main bar eating area though.

Dear Lynn, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit to Optical Express will be as pleasant as the previous one. I hope to sort out the TV sound for next Boris announcement. Sincerely, Kind regards Raphaella General Manager

Great location and hospitality

Amn Solo - 31/10/2020 Confirmed reviews ALL

A very nice one

Dear Amani, We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. Thanks a lot for your great feedback and the 10/10. It is always a pleasure to receive compliment. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to share your experience on our Trip Advisor page https://www.tripadvisor.co.uk/Hotel_Review-g186338-d35…-Reviews-Ibis_London_Shepherds_Bush-London_England.html Thank you again for your lovely comments, and we hope to see you soon in November if everything goes well! Kind regards Raphaella General Manager

Our most recent 20 reviews

In partnership with TripAdvisor