ibis Lagos Ikeja 3 stars

Dear Mr Muhammed, Thank you for sharing your feedback with us. We appreciate your honest comments and are glad to know that your overall experience was fair. We acknowledge your observation regarding the need for renovation and please be assured that renovation plans are being reviewed as part of our ongoing efforts to enhance our facilities and guest comfort. Thank you once again for staying with us. We hope to welcome you back in the future and provide you with an even better experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr O., Thank you for sharing your feedback with us following your stay at ibis Lagos Ikeja. We sincerely apologize for the maintenance issues you observed including the condition of the reception ceiling, the missing faucet drain cover and the burnt lobby bulbs. Kindly note that your comments have been escalated to our maintenance and management teams for immediate attention as we are continuously working on repairs and upgrades across the property. We truly appreciate you taking the time to highlight these concerns, as guest feedback helps us improve. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Kind regards, Ibis Lagos Ikeja Management

Dear Mr M., Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. We are pleased to know that you noticed the improvement in our towels and that the new towels in your room enhanced your experience compared to your previous stay. Your observation is truly appreciated and encourages us to continue making positive improvements. However, we sincerely apologize for the inconvenience caused by the shower drainage issue. Your comment has been shared with our Maintenance team for corrective action to ensure proper drainage and prevent water accumulation. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing an even more comfortable experience in the future. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr A., Thank you for taking the time to share such detailed feedback following your recent stay at ibis Lagos Ikeja. We are truly sorry to learn of your disappointment especially as a returning guest who has previously had positive experiences with us. Please accept our sincere apologies for the decline in standards you observed and for the frustration this caused. We regret that your room location request was not honoured despite being told that it was available. We also apologize for the inconvenience caused by the unavailability of an iron and the lack of proactive effort to provide a suitable alternative. Your comments regarding the positioning of the power outlets are also noted as we understand how this affects convenience and comfort. Your feedback regarding the customer service has been taken very seriously and has been escalated to senior management for immediate review and corrective action. Guest satisfaction is extremely important to us and comments such as yours highlight areas that require urgent attention. We truly appreciate your honesty and regret that this stay fell far below the standard you previously experienced. While we understand your frustration, we hope you might consider giving us another opportunity in the future to demonstrate meaningful improvement. Yours Sincerely, Ibis Lagos Airport Management.