ibis Lagos Ikeja 3 stars

Dear Mr Emmanuel, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management

Dear Mr M., Thank you for taking the time to share your detailed feedback regarding your recent stay at Ibis Lagos Ikeja. We are truly sorry to learn that your experience did not meet the standards you have come to expect from the ibis and Accor brands. Kindly accept our sincere apologies for the shortcomings you encountered during your stay. We regret your disappointment with our breakfast offering. Your comments regarding the limited variety, the absence of some traditional continental breakfast items and the coffee service have been noted and shared with our Food & Beverage team. We understand the importance of providing a breakfast experience that caters to the diverse preferences of our international guests, and we will review your suggestions carefully. We are equally concerned to learn about your experience with the welcome drink voucher. We will reinforce with our Front Office and Bar teams the importance of handling such situations with greater care, professionalism, and clear communication. Furthermore, we deeply regret the inconvenience caused by the lack of hot water throughout your stay. We understand how frustrating this must have been particularly during a week-long visit. This matter has been shared with our Maintenance team for review to prevent a re-occurrence. Finally, we appreciate your candid comments regarding the condition of the hotel. While we are continuously investing in improvements to our facilities, we recognize that there is more work to be done and feedback such as yours helps guide our priorities. Thank you for bringing these matters to our attention. We remain committed to improving our services and hope that in time we may have the opportunity to restore your confidence in ibis Lagos Ikeja. Yours Sincerely, Ibis Lagos Ikeja Team.

Dear Smart, Thank you for taking the time to share your experience following your recent stay at Ibis Lagos Ikeja. We are delighted to know that your stay exceeded your expectations and that our welcome package made such a positive first impression. It is especially rewarding to hear that our team recognized you by name and made you feel welcomed, valued and secure throughout your stay. We also appreciate your constructive feedback regarding our gate security procedures. The safety and security of our guests remain our highest priority and while our security checks are designed with this in mind, we understand your concern about asking guests to open their vehicle trunks on the street side. Your observation is valuable and we have shared it with our Security team for review to ensure our procedures continue to balance both safety and guest convenience. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you back to ibis Lagos Ikeja on your next visit. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Usman, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management

Dear Mr Forster, Thank you very much for taking the time to share such detailed and encouraging feedback following your stay at Ibis Lagos Ikeja. We are truly delighted to hear about your positive experience and greatly appreciate your kind words about our team especially our GM, reception team, security team and the improvements you have noticed across the hotel. Your recognition means a lot to us and serves as great motivation for the entire team. We are particularly grateful for your acknowledgement of our ongoing efforts to enhance our guests’ experience. Our goal is to continuously improve our facilities, services, and overall hospitality standards while providing a comfortable, safe, and convenient stay for all our guests. Thank you once again for your loyalty and for choosing to stay with us. We look forward to welcoming you back on your next visit and ensuring another excellent experience. Warm regards, Ibis Lagos Ikeja Management.