ibis Lagos Ikeja 3 stars

I had a wonderful stay at the hotel, and I want to express my gratitude for the professional staff, who were always ready to assist with any concerns I had. However, I did notice some areas for improvement that concern me. It seemed that the management could do a better job of showing the respect and support that their employees truly deserve. Strong leadership is so important in fostering a positive work environment, and I believe they could benefit from enhancing their people management skills. I also observed some customers behaving disrespectfully towards the staff. It was disheartening to see that management did not step in to address these situations. The employees handled it with grace, maintaining their professionalism despite being insulted, which speaks volumes about their character. I want to commend the hardworking staff; they truly made my stay delightful, and it’s their dedication that will bring me back. Thank you all for the exceptional service during my visit.

I thoroughly appreciate the hospitality I received at the hotel most especially at the restaurant, Mercy ensures my needs are certified to the fullest while ensuring happiness, this hospitality experience is wonderful and highly appreciated,

On the plus side the hotel is 10 minutes from the airport. The staff were very helpful. On the negative side the room was too small. Ii felt very camped. The window in the room is very small. The air-condition did not provide cold air. There were insect or mosquitoes biting our feet and arms. The furniture looked very tired. The Television did not work and the IT person had to come and fix the TV. The WiFi was not reliable. The Internet page took about an hour to load.

I had a very disappointing experience at this hotel. The rooms are small and outdated, with several issues affecting my stay. The television in my room was not functional, and the sheets did not appear to be clean. Additionally, the power frequently went out, and the air conditioning was not effective – I woke up each night drenched in sweat due to hot air being blown into the room. The room also had a persistent mildew odor throughout my entire stay. Furthermore, I was disappointed to find that fresh towels were not provided during my visit, and there were no towels available for washing either. Given the condition of the hotel, I found the pricing to be extremely high and not reflective of the quality offered. Unfortunately, I would not consider staying here again.

I love staying with Ibis Ikeja, Good Food, clean room, and hallelujah eventually changed the TVs. However, on my visit on 29th January 2025 before my last on 9th February. Not happy at all at your front office service. Five emails in two weeks, not a single response. mails to your parent company bounced back because it's full. I sincerely hope this is not a case of FRAUD otherwise you will hear the last of it between FCMB & HDV Ng t/a as Ibis.