ibis Lagos Ikeja 3 stars

Dear Ms Adejumoke, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Ikeja. We are sorry to learn that our housekeeping and room service did not meet your expectations. Providing prompt service and maintaining high standards of cleanliness and guest comfort are among our top priorities and we regret that we fell short during your stay. Kindly note that your comments have been shared with the relevant department heads for review and corrective action. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Osato, Thank you for taking the time to share your review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management

Dear Ms Mariam, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management

Dear Mr Bamilade, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Lagos Ikeja. We are sorry to learn that your experience did not fully meet your expectations. Kindly accept our sincere apologies for the delays you encountered in receiving towels, the dusty items in your room and the faulty power socket. While we are pleased to know that you found our team members courteous and welcoming, we regret that the responsiveness of our service and the quality of your stay fell short. Your comments have been shared with our Housekeeping, Maintenance and Front Office teams for immediate review and corrective action. We also acknowledge your feedback regarding the check-in experience. Improving the efficiency and attentiveness of our front desk service remains a priority and your observations will help us enhance our guest arrival experience. Thank you once again for your honest feedback. We value your patronage and hope to have the opportunity to welcome you back in the future and provide the level of service and comfort you rightly expect from us. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Thomas, Thank you for taking the time to share your feedback following your stay at Ibis Lagos Ikeja. We sincerely regret that several aspects of your experience did not meet your expectation. Regarding breakfast, we are sorry to hear that the selection did not reflect what you expected from a continental offering. Our intention is always to provide a balanced variety that caters to both international and local preferences. Your comment has been shared with our Food & Beverage team for immediate review of the menu mix to ensure a more clearly defined continental selection going forward. We also apologize for the condition of your bathroom and the missing amenities. This is not acceptable and does not reflect our housekeeping standards. We have addressed this with our Housekeeping team to ensure all essential bath and body care items are fully stocked prior to guest arrival and that the room condition is properly checked. With regard to the odour in public areas, we regret the discomfort this caused. Our housekeeping and maintenance teams have been alerted to intensify deep-cleaning schedules and investigate the source of the unpleasant odour you noted We appreciate your honest feedback as it helps us identify where we need to improve. We hope you will consider giving us another opportunity to provide you with a better and more comfortable experience in the future. Once again, Please accept our sincere apologies for the frustrations you experienced. Kind regards, Ibis Lagos Ikeja Management