Dear Mr Yunusa, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Mathew, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the experience you had with our team particularly regarding the confusion surrounding your reservation and the checkout process. We understand how upsetting and uncomfortable it must have been to be approached about an earlier checkout and questioned about payment when you had already paid for your stay. Please accept our apologies for the inconvenience and frustration this caused. We take your comments regarding our staff hospitality and the need for further training seriously. Our guests should always feel welcomed, respected and properly assisted throughout their stay. Your feedback has been shared with our Front Office Manager for review with emphasis on clearer communication, reservation verification and professional guest handling. We also appreciate your suggestions regarding our breakfast offering. We understand the importance of providing a variety of options that cater to both local and international tastes and your suggestions for continental choices have been shared with our Food & Beverage team for consideration. Thank you once again for your candid feedback. We regret that we did not provide you with the level of hospitality and service you expected and hope you will consider giving us another opportunity to provide you with a much-improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Gongul, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the discomfort you experienced with the mattress. We are particularly sorry to hear that the unevenness of the bed affected your sleep and resulted in back discomfort. Your concern has been shared with our Housekeeping team for immediate inspection. We will assess the mattress in question and take the necessary corrective action to ensure that our guests enjoy the comfort expected from the Ibis brand. Thank you for bringing this matter to our attention. Your feedback helps us identify areas that require attention and we appreciate you taking the time to share it with us. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Udensi, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Garba, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Okugbeni, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Z., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Adebanjo, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Sunday, Thank you for taking the time to share your feedback following your recent visit to Ibis Lagos Ikeja. We are pleased to know that you were satisfied with our hospitality and the reception received from our team. We are especially grateful that aside from your concern regarding the buffet, you found everything else to be good during your family’s stay. We sincerely appreciate your feedback regarding the pricing of our buffet and the fact that bottled water and juice are charged separately. Our buffet pricing is structured to cover the food offering while beverages such as bottled water and juice are charged separately. However, we understand your concern regarding the overall value and appreciate you sharing the feedback from your family and other guests who expressed similar sentiments. Your comments have been shared with the Management team for consideration as we continue to review our buffet offering, pricing and overall guest experience. Thank you once again for choosing Ibis Lagos Ikeja and for taking the time to share your honest feedback. We hope to have the pleasure of welcoming you and your family back in the future and providing an even more satisfying experience. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Osarieme, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize that your experience was not a pleasant one. We are particularly sorry that the issues you reported with the intercom and refrigerator were not resolved during your stay. We understand how frustrating it must have been to raise these concerns and not see the necessary action taken. This is certainly not the level of service or responsiveness we aim to provide and we regret that we fell short of delivering the value and comfort you expected from us. Your comments have been shared with our team for immediate review with particular emphasis on ensuring that reported maintenance issues are followed up and resolved promptly. We appreciate you bringing these matters to our attention. Your feedback helps us identify areas where we need to improve and we remain committed to providing our guests with well-maintained facilities and a better overall experience. We sincerely hope you will give us another opportunity in the future to demonstrate the improvements we are working towards. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Kelly, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize that the condition of the towels in your room did not meet your expectations. We understand that clean, fresh and well-maintained linen is an important part of a comfortable stay and we have shared your comments with our housekeeping team for review and appropriate action. We understand your concern about having limited access to fresh air and regret that this affected your comfort during your stay. Your observation has been shared with our management team as we continue to review opportunities to improve our facilities. Thank you once again for your valuable feedback. We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable experience. Kind regards, Ibis Lagos Ikeja Team.

Dear Mr Abiodun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr J., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Adesoji, Thank you for taking the time to share such detailed feedback following your extended stay at Ibis Lagos Ikeja. First and foremost, we are truly delighted by your wonderful comments about our team. After spending over 60 days with us, your recognition of everyone from our General Manager to our porters is particularly meaningful. We are pleased to know that you consistently experienced our team's commitment to making you feel welcomed and cared for. Your kind words will certainly be shared with the entire team. We sincerely apologize, however for the inconveniences you experienced in Room 424, particularly with the shower water temperature and the inconsistent air conditioning. We appreciate you highlighting the difference you experienced after moving to Room 319. This is valuable information as it helps us identify maintenance issues that require attention. We also appreciate your observation that the hotel requires additional investment to maintain the facilities effectively. We are pleased to inform you that renovation works at ibis Lagos Ikeja is scheduled to commence in Q4. This forms part of our commitment to significantly improve the hotel's facilities and create a more comfortable and pleasant environment for our guests. Thank you once again for your loyalty, patience and incredibly generous feedback about our team. It was a pleasure having you stay with us for such an extended period and we sincerely hope to welcome you back to ibis Lagos Ikeja in the future. Kind regards, Ibis Lagos Ikeja Management.

Dear Fatou, Thank you for taking the time to share your detailed feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the condition of the hotel and the unpleasant experience you encountered. We are particularly concerned by your comments regarding the cleanliness and odour in the room and surrounding areas, the condition of the sofa and your observation of cockroaches around the breakfast area. We also regret that our buffet breakfast offerings did not meet your expectations. We appreciate you bringing the pest-control concern to the attention of our team during your stay. We take such matters seriously and your feedback has been shared with our housekeeping team for immediate review and corrective action. We also understand your comments regarding the overall condition of the property. We are pleased to inform you that renovation works at ibis Lagos Ikeja are scheduled to commence in Q4. This forms part of our commitment to significantly improve the hotel's facilities and create a more comfortable and pleasant environment for our guests. We sincerely regret that your experience did not reflect the standards we aim to provide. Thank you for your candid feedback as it helps us identify areas requiring urgent attention and improvement. We hope you will consider giving us another opportunity in the future to welcome you back and experience the improvements we are working towards. Kind regards, Ibis Lagos Ikeja Management

Dear Ms Caroline, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We are delighted to know that you had a nice experience overall. We sincerely apologize, however that the Wi-Fi connection was slower than expected during your stay. We understand how important reliable and fast internet access is particularly for guests travelling for business or staying connected with family and friends. Your feedback has been shared with our IT team for review as we continue to work towards providing a more reliable and seamless connectivity experience for our guests. Thank you once again for your valuable feedback. We appreciate your patronage and hope to welcome you back to ibis Lagos Ikeja for an even better experience in the future. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Eric, Thank you for taking the time to share your concerns regarding your recent stay at ibis Lagos Ikeja. We sincerely regret the distress and disappointment you experienced regarding the missing USD 400. We take any allegation of missing valuables very seriously and would like to clarify the findings from our review. Our records show that you stayed with us twice in August: 5–6 August and 10–11 August with each reservation being for one night. For stays of more than one night, our Housekeeping team may clean a guest room with the guest's permission. However, as both of your stays were for only one night there was no scheduled need for room-cleaning service during either stay. We also reviewed our CCTV footage for the relevant periods to establish whether there was any indication of anyone entering your room. Based on our review, we did not identify anyone entering your room during those stays. Furthermore, we understand that you did not report the missing money to the hotel at any point before checking out. Had the matter been brought to our attention while you were still at the hotel, we would have been able to initiate an investigation immediately and take the appropriate steps to assist you. For the protection of our guests' valuables, all our rooms are equipped with an in-room safe, which we strongly recommend guests use to secure cash, passports and other valuable belongings during their stay. That said, we do not want to dismiss your concern and we would appreciate the opportunity to speak with you directly to better understand the circumstances surrounding the incident and discuss the matter further. Please feel free to contact us on +23…5 or kindly share your preferred contact number with us so that we can reach you. We value the trust our guests place in the ibis and Accor brands and sincerely regret the concern this situation has caused you. We remain available to discuss this matter further. Yours Sincerely, Ibis Lagos Ikeja Team.

Dear Mr Osaze, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We are pleased to know that you found our staff to be friendly and welcoming. Your kind words are greatly appreciated and will certainly be shared with the team. We sincerely regret that the age and condition of the property did not meet your expectations. We understand your comments regarding the appearance of the building and the size of the room particularly in relation to your expectations of the Ibis brand. We would like to kindly clarify that Ibis hotels follow standardized room concepts and dimensions across the brand globally. As such, our rooms are designed in line with ibis brand standards which prioritize functionality, comfort and efficient use of space rather than large room sizes. We are also pleased to share that renovation works at ibis Lagos Ikeja are scheduled to commence in Q4. This is part of our ongoing commitment to improving the property and enhancing the overall experience for our guests. Thank you once again for your honest feedback and for choosing ibis Lagos Ikeja. We hope to have the opportunity to welcome you back in the future when you can experience the improvements we are working towards. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr L., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.