ibis Lagos Ikeja 3 stars

Dear Mr Sylvanus, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize that the condition of our facilities did not meet your expectations. We appreciate you bringing your concerns regarding the floors, air conditioning units, mini fridges and doors to our attention. Kindly note that your comments have been shared with our Management for immediate review. We are committed to maintaining our facilities to the highest possible standards and feedback such as yours helps us identify areas that require urgent attention and improvement. We value your honest feedback and are continuously working to enhance the comfort and quality of our guests' experience. Thank you once again for sharing your observations. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved stay. Kind regards, Ibis Lagos Ikeja Team

Dear Ms Nkem, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We are delighted to hear that you found our staff to be warm and courteous. Providing genuine hospitality is at the heart of what we do and your kind words will be shared with the team as encouragement. We also appreciate your comments regarding the condition of our guest rooms. We understand your expectation for upgraded accommodations and your feedback has been shared with our Management team as we continue to invest in improvements and enhance the overall guest experience. Thank you once again for your valuable feedback. We appreciate your patronage and look forward to welcoming you back to ibis Lagos Ikeja in the near future. Kind regards, Ibis Lagos Ikeja Management

Dear I., Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We appreciate your comments regarding your reservation and understand your expectation to have lunch or dinner included with your stay. We would like to kindly clarify that in line with standard hotel industry practice, room reservations are typically sold on either a room-only basis or with breakfast included. Lunch and dinner are not automatically included in the room rate and are available at an additional charge should guests wish to dine at the hotel. Upon reviewing your reservation, we noted that your booking was made by your company and was specifically confirmed for accommodation and breakfast only. As such, meals other than breakfast were not included in the package reserved on your behalf. For future bookings, we would recommend that you kindly request your company to arrange for lunch and dinner to be added to your reservation if required. Thank you once again for your feedback and for choosing Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back in the future. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Joseph, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We are truly sorry to learn that your experience did not meet your expectations. Please accept our sincere apologies for the condition of our facilities and the impression they left during your stay. We regret that you felt the hotel did not reflect the standards you expect from the Ibis brand. Your comments regarding the need for improved maintenance and the renovation of our rooms and building have been taken seriously and shared with our Management team for review as part of our ongoing improvement plans. We value your honest feedback as it helps us identify areas where we need to improve. Thank you once again for bringing these matters to our attention. We hope you will consider giving us another opportunity in the future to provide you with a significantly improved stay. Kind regards, Ibis Lagos Ikeja Team

Dear Mr Akeem, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.