Dear Mr Abiodun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Irene, Thank you for choosing Ibis Lagos Ikeja for your stay and for taking the time to share your feedback with us. We are pleased to know that you found our location convenient for accessing the airport and that you were satisfied with the service provided by our team. However, we sincerely apologize that the overall quality of our facilities particularly the condition of the bed sheets and towels, did not meet your expectations. We understand that clean, fresh linen and well-maintained amenities are essential to ensuring a comfortable and pleasant stay and we regret that we fell short in this regard. Kindly note that your comments have been shared with our Housekeeping and Management teams for review and necessary corrective action. We are also working towards improving our facilities and enhancing the overall guest experience. Thank you for your honest feedback. We value your comments and hope to have another opportunity to welcome you back and provide you with the level of comfort and service you deserve. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Wells, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Gongul, Thank you for taking the time to share your experience following your stay at Ibis Lagos Ikeja. We sincerely apologize for the disturbance you experienced due to the noise from the adjoining room. We understand how frustrating it must have been to have your sleep disrupted and we regret that this affected your overall experience with us. On a positive note, we are delighted to hear about the kindness and thoughtfulness shown by our team member who went out of her way to provide you with some snacks after breakfast service had ended. We truly appreciate you recognizing her effort. Although you cannot recall her name, we will do our best to identify her from your description and ensure that your commendation is shared with her. Thank you once again for your honest feedback and for highlighting both the areas where we fell short and the excellent service you received. We hope to have another opportunity to welcome you and provide you with a much more peaceful and enjoyable stay. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Omidire, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Rojer Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Olubiyi Thank you for taking the time to share your feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that you found the room comfortable, experienced a seamless check-in and enjoyed our buffet dinner. We appreciate your positive comments regarding these aspects of your stay. However, we sincerely apologize for the stale smell you encountered in the corridors and hallways as well as your concerns about the dated appearance of the rooms and the comfort of the bed. We understand that a pleasant atmosphere and well-maintained, modern-looking facilities contribute significantly to the overall guest experience. Your observations have been shared with our management team for review and necessary action particularly regarding the corridor odour and the overall condition of the rooms. We are also progressing with renovation and improvement plans as part of our commitment to enhancing our facilities and providing a more comfortable environment for our guests. Thank you once again for your honest and constructive feedback. We value your comments and hope to have the opportunity to welcome you again and provide you with an improved experience. Yours Sincerely, Ibis Lagos Ikeja Team.

Dear Mr Bolaji, Thank you for taking the time to share such detailed and candid feedback following your stay at Ibis Lagos Ikeja. We are especially pleased to know that our team members made a positive impression on you. Your recognition of their courtesy, professionalism and capability means a great deal to us and we will certainly share your kind words with the team. At the same time, we sincerely apologize that the condition of our facilities did not meet your expectations. We acknowledge your concerns regarding the faded appearance of the rooms and bathrooms, peeling floors, stained towels, shower booths that do not close properly and window blinds requiring attention. We also regret the inconvenience caused by the television connectivity issues you experienced. Your observations have been shared with our Maintenance and Housekeeping teams for review and necessary corrective action. In particular, the concerns regarding the TVs, shower fittings, blinds, flooring, and linen quality will be followed up with the relevant departments. We also understand your broader concern about the overall condition of the property. As part of our commitment to improving the guest experience, we are progressing with renovation and improvement plans aimed at refreshing our facilities and enhancing the comfort and appearance of the hotel. We sincerely appreciate your honest feedback. While we are proud of our dedicated team, we recognize that excellent service must be supported by facilities that meet our guests' expectations. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Ibikun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Haruna, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. We sincerely apologize for the unpleasant experience you had with cockroaches and mosquitoes in your room. We particularly regret that you encountered a cockroach on your juice as we understand how distressing and unhygienic this must have been. Kindly note that we take your concerns regarding pest control very seriously. Your feedback has been shared with our Management team for immediate attention. We will also review our pest-control and fumigation schedules for the guest rooms and surrounding areas to ensure that appropriate preventive measures are consistently maintained. Our objective is to ensure that guest rooms and common areas remain clean, hygienic and free from pests. Your feedback is valuable in helping us identify areas where additional attention may be required. We hope to have the opportunity to welcome you again and provide you with a much cleaner and more comfortable experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Bola, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr B., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Abass, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. Regarding the provision of serviettes in the room, we would like to clarify that serviettes are not part of the standard in-room amenities at our hotel. The standard bathroom provision is toilet tissue while serviettes are generally provided in our restaurant and dining areas. We understand your preference and appreciate you sharing this suggestion with us. We also sincerely regret the confusion regarding the room rate. We understand how frustrating it can be to book based on a rate displayed online and then encounter a different amount at the hotel. We take such concerns seriously as consistency and transparency in pricing are important to us. We will review the circumstances surrounding the rate difference with the relevant team to better understand what occurred and improve communication between our online channels and the hotel. Thank you once again for bringing these matters to our attention. Your feedback is valuable in helping us improve our guest experience, and we hope to have the opportunity to welcome you again. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Damilola, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Nitin, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. We are pleased to know that you found our team very friendly and welcoming. However, we sincerely apologize that the condition of the room and certain areas of the hotel did not meet your expectations. We particularly acknowledge your concerns regarding the seepage and visible mould on the reception ceiling. We understand that issues relating to moisture and the condition of the property can negatively affect both guest comfort and the overall appearance of the hotel. Kindly note that your observations have been shared with our Management for assessment and necessary corrective action. We are also progressing with renovation and improvement works as part of our ongoing efforts to enhance the condition of the property and provide a more comfortable environment for both our guests and team members. We appreciate you bringing these concerns to our attention as this helps us identify areas requiring attention. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Dele, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Charles, Thank you for taking the time to share such detailed and constructive feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that your overall stay was satisfactory however, we sincerely regret that your check-in experience was so stressful. We understand how frustrating it must have been to arrive at approximately 9:00 p.m., experience difficulties with your ATM card and then have challenges finding a suitable alternative payment method. Having to contact friends to transfer funds before you could complete your payment was certainly not the smooth arrival experience we would want for any guest, particularly after a long journey. We appreciate your feedback regarding clearer communication on payment options for international travelers. Your suggestions on providing information before arrival about accepted foreign currencies, local cash payments, and alternative payment methods are very valuable. We will review how this information can be communicated more clearly to guests ahead of their arrival and also ensure that our teams are better equipped to guide guests towards available alternatives in a timely and practical manner. We sincerely apologize for the inconvenience caused and appreciate your understanding. Your feedback will help us improve the arrival experience for our international guests. We hope to have the pleasure of welcoming you again and providing you with a much smoother experience from the moment you arrive. Yours Sincerely, Ibis Lagos Ikeja Mangement.

Dear Ms A., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Bakare, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.