Dear Mr Charles, Thank you for taking the time to share such detailed and constructive feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that your overall stay was satisfactory however, we sincerely regret that your check-in experience was so stressful. We understand how frustrating it must have been to arrive at approximately 9:00 p.m., experience difficulties with your ATM card and then have challenges finding a suitable alternative payment method. Having to contact friends to transfer funds before you could complete your payment was certainly not the smooth arrival experience we would want for any guest, particularly after a long journey. We appreciate your feedback regarding clearer communication on payment options for international travelers. Your suggestions on providing information before arrival about accepted foreign currencies, local cash payments, and alternative payment methods are very valuable. We will review how this information can be communicated more clearly to guests ahead of their arrival and also ensure that our teams are better equipped to guide guests towards available alternatives in a timely and practical manner. We sincerely apologize for the inconvenience caused and appreciate your understanding. Your feedback will help us improve the arrival experience for our international guests. We hope to have the pleasure of welcoming you again and providing you with a much smoother experience from the moment you arrive. Yours Sincerely, Ibis Lagos Ikeja Mangement.

Dear Ms A., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Bakare, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr M. Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Abdullahi, Thank you for taking the time to share your detailed feedback following your two-night stay at Ibis Lagos Ikeja. We are pleased to know that you found the hotel neat and enjoyed our restaurant and meals. However, we sincerely apologize for the frustrating experience you had with the shower and more importantly the delay in responding to your complaint. We understand how disappointing it must have been to wait for about an hour only to have to come downstairs yourself before the maintenance team was informed. This does not reflect the level of responsiveness and communication we expect from our team members. Your feedback regarding the communication gap between Reception and Maintenance is particularly valuable. We will be reviewing this internally to ensure that maintenance complaints are properly communicated, followed up promptly and closed with the guest's confirmation rather than leaving the guest to chase for assistance. We sincerely regret that these issues negatively affected your two-day stay despite the positive aspects you experienced. We appreciate your constructive feedback as it helps us identify where we need to improve. We hope to have the opportunity to welcome you again and provide you with the more comfortable and responsive experience you expected. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Adewuyi, Thank you for taking the time to share your feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that your overall experience was not entirely negative and in particular that you appreciated the professionalism, calmness and helpful attitude of our colleague who assisted you during check-in. We will be sure to share your kind commendation with her and the team. We sincerely apologize for the inconvenience you experienced with the airport pick-up from MMA. The delay and the driver’s failure to answer your calls are not acceptable and we regret that this was not the smooth and welcoming arrival experience you deserved. Your comments have been shared with the relevant team for review and improvement. We also acknowledge your concerns regarding the condition of the beddings and furniture, particularly the wardrobe. We understand how these issues can affect a guest’s comfort and perception of value. Your observations have been forwarded to our housekeeping team for assessment and corrective action. As part of our commitment to improving the guest experience, we are also progressing with renovation and maintenance plans including improvements to the rooms and facilities. We appreciate your understanding that several factors can influence hotel operations but we remain responsible for ensuring that the services and facilities within our control meet the standards our guests expect. Thank you once again for your balanced and constructive feedback. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Emelia, Thank you for taking the time to share such detailed feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that you appreciated our convenient location and found our team helpful and attentive. That said, we sincerely regret that several aspects of your one-night stay fell short of the experience and standards we aim to provide. Your comments are particularly concerning and we appreciate you highlighting them clearly. We have taken note of the stuffy and damp smell in the corridors, the shower issue that required intervention late at night, the interruption to the water and power supply during your stay. We also sincerely apologize for the condition you encountered in the restaurant particularly the roof leak, mold on the ceiling and water dripping during breakfast. These are matters that require attention and your feedback has been shared with our Management for immediate review and corrective action. Kindly note that your feedback is being taken seriously and will support our ongoing maintenance and improvement efforts. We are also progressing with renovation and improvement plans as part of our commitment to enhancing the overall guest experience. Once again, we sincerely apologize for the shortcomings during your stay and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Ms Phina, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Sunday, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Rachael, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Edward Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms O., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Elekwachi, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Chioma, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Carr, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Yunusa, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Mathew, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the experience you had with our team particularly regarding the confusion surrounding your reservation and the checkout process. We understand how upsetting and uncomfortable it must have been to be approached about an earlier checkout and questioned about payment when you had already paid for your stay. Please accept our apologies for the inconvenience and frustration this caused. We take your comments regarding our staff hospitality and the need for further training seriously. Our guests should always feel welcomed, respected and properly assisted throughout their stay. Your feedback has been shared with our Front Office Manager for review with emphasis on clearer communication, reservation verification and professional guest handling. We also appreciate your suggestions regarding our breakfast offering. We understand the importance of providing a variety of options that cater to both local and international tastes and your suggestions for continental choices have been shared with our Food & Beverage team for consideration. Thank you once again for your candid feedback. We regret that we did not provide you with the level of hospitality and service you expected and hope you will consider giving us another opportunity to provide you with a much-improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Gongul, Thank you for taking the time to share your feedback following your recent stay at Ibis Lagos Ikeja. We sincerely apologize for the discomfort you experienced with the mattress. We are particularly sorry to hear that the unevenness of the bed affected your sleep and resulted in back discomfort. Your concern has been shared with our Housekeeping team for immediate inspection. We will assess the mattress in question and take the necessary corrective action to ensure that our guests enjoy the comfort expected from the Ibis brand. Thank you for bringing this matter to our attention. Your feedback helps us identify areas that require attention and we appreciate you taking the time to share it with us. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Udensi, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.