ibis Lagos Ikeja 3 stars

I was unable to use my Accor ALL points towards payment of my stay. The reception staff claimed that it was not appearing on their system. That was rather disappointing as I had planned to use to then. So check-in was quite stressful. The room was not conducive and the mattress was uncomfortable. Staff were polite and friendly but unfortunately the entire hotel was fully booked so they were unable to change my room. Recurring power outage in the gym. Imagine working out in a high temperature with no form of cooling. Not even a fan in sight. I couldn't take advantage of my gold tier member benefit for a late check-out either. Apparently a manager's authorisation is required but unfortunately their was none available on duty, even until it was time for me to check out at 12 noon.

I had read reviews about the property, so I did not know what to expect. However, I was pleasantly surprised. The property was a 12-minute drive from the airport. Damilola at the front desk was amazing and always had a smile on. She sorted out my check-in effortlessly. She's a star!! Was given my welcome drink as a Silver Accor member. The room was clean, and the bed was comfortable. WiFi was strong. Enjoyed a light dinner, which was on time. The breakfast buffet did not have as much variety but was okay.

Of all the hotels I've stayed in Nigeria I've rarely seen such great attitudes. Damilola at reception in particular, is a gem. She has been friendly, positive, receptive and in my humble opinion deserving of increment. Elevates the brand.

I find Ibis Ikeja a great home from Home. Staffs like Mr Lekan, Mr Ramsey and other cleaning staff on the 5th floor made me feel at home . The only problem I have is your refund policy . I’m yet to get my refund from your organization and you need to work on it please. In all I find these place a sweet place to stay and I recommend all travelers to come visit and you will not regret your stay.

This is not paid review like most for this hotel. Hotel is in district where single men will be happy with cheap thrills if they want. It's not even IBIS Europe standards, which are already global lowest. Checkin desk staff only one guy I have found helpful a bit. Rest all girls too rude in talking. It's may be accepted cultural thing in Nigeria that service staff sucks (talks too much loud) , is inefficient, and always sulking (because I have seen this in Marriot Ikeja and Radisson Victoria Island also) . But a cultural shock to someone from Asia. Please do not stay in rooms facing pool as they have a lousy cheap night club, too loud, till 2am daily (no sane person can sleep). Breakfast is 5/10, shabby minimal and not worthy to Even discuss about. With staff around looking at you with too tough eyes. Room cleaning staff was good on 3rd floor. Laundry lady is smiling and prompt. Overall, I have already requested my local team to find decent better place, given chance will not come back.