Dear Mr Bolaji, Thank you for taking the time to share such detailed and candid feedback following your stay at Ibis Lagos Ikeja. We are especially pleased to know that our team members made a positive impression on you. Your recognition of their courtesy, professionalism and capability means a great deal to us and we will certainly share your kind words with the team. At the same time, we sincerely apologize that the condition of our facilities did not meet your expectations. We acknowledge your concerns regarding the faded appearance of the rooms and bathrooms, peeling floors, stained towels, shower booths that do not close properly and window blinds requiring attention. We also regret the inconvenience caused by the television connectivity issues you experienced. Your observations have been shared with our Maintenance and Housekeeping teams for review and necessary corrective action. In particular, the concerns regarding the TVs, shower fittings, blinds, flooring, and linen quality will be followed up with the relevant departments. We also understand your broader concern about the overall condition of the property. As part of our commitment to improving the guest experience, we are progressing with renovation and improvement plans aimed at refreshing our facilities and enhancing the comfort and appearance of the hotel. We sincerely appreciate your honest feedback. While we are proud of our dedicated team, we recognize that excellent service must be supported by facilities that meet our guests' expectations. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Ibikun, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Haruna, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. We sincerely apologize for the unpleasant experience you had with cockroaches and mosquitoes in your room. We particularly regret that you encountered a cockroach on your juice as we understand how distressing and unhygienic this must have been. Kindly note that we take your concerns regarding pest control very seriously. Your feedback has been shared with our Management team for immediate attention. We will also review our pest-control and fumigation schedules for the guest rooms and surrounding areas to ensure that appropriate preventive measures are consistently maintained. Our objective is to ensure that guest rooms and common areas remain clean, hygienic and free from pests. Your feedback is valuable in helping us identify areas where additional attention may be required. We hope to have the opportunity to welcome you again and provide you with a much cleaner and more comfortable experience. Kind regards, Ibis Lagos Ikeja Management.

Dear Mr Bola, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr B., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Abass, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. Regarding the provision of serviettes in the room, we would like to clarify that serviettes are not part of the standard in-room amenities at our hotel. The standard bathroom provision is toilet tissue while serviettes are generally provided in our restaurant and dining areas. We understand your preference and appreciate you sharing this suggestion with us. We also sincerely regret the confusion regarding the room rate. We understand how frustrating it can be to book based on a rate displayed online and then encounter a different amount at the hotel. We take such concerns seriously as consistency and transparency in pricing are important to us. We will review the circumstances surrounding the rate difference with the relevant team to better understand what occurred and improve communication between our online channels and the hotel. Thank you once again for bringing these matters to our attention. Your feedback is valuable in helping us improve our guest experience, and we hope to have the opportunity to welcome you again. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Damilola, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Nitin, Thank you for taking the time to share your feedback following your stay at ibis Lagos Ikeja. We are pleased to know that you found our team very friendly and welcoming. However, we sincerely apologize that the condition of the room and certain areas of the hotel did not meet your expectations. We particularly acknowledge your concerns regarding the seepage and visible mould on the reception ceiling. We understand that issues relating to moisture and the condition of the property can negatively affect both guest comfort and the overall appearance of the hotel. Kindly note that your observations have been shared with our Management for assessment and necessary corrective action. We are also progressing with renovation and improvement works as part of our ongoing efforts to enhance the condition of the property and provide a more comfortable environment for both our guests and team members. We appreciate you bringing these concerns to our attention as this helps us identify areas requiring attention. We hope to have the opportunity to welcome you again and provide you with a significantly improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Mr Dele, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Charles, Thank you for taking the time to share such detailed and constructive feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that your overall stay was satisfactory however, we sincerely regret that your check-in experience was so stressful. We understand how frustrating it must have been to arrive at approximately 9:00 p.m., experience difficulties with your ATM card and then have challenges finding a suitable alternative payment method. Having to contact friends to transfer funds before you could complete your payment was certainly not the smooth arrival experience we would want for any guest, particularly after a long journey. We appreciate your feedback regarding clearer communication on payment options for international travelers. Your suggestions on providing information before arrival about accepted foreign currencies, local cash payments, and alternative payment methods are very valuable. We will review how this information can be communicated more clearly to guests ahead of their arrival and also ensure that our teams are better equipped to guide guests towards available alternatives in a timely and practical manner. We sincerely apologize for the inconvenience caused and appreciate your understanding. Your feedback will help us improve the arrival experience for our international guests. We hope to have the pleasure of welcoming you again and providing you with a much smoother experience from the moment you arrive. Yours Sincerely, Ibis Lagos Ikeja Mangement.

Dear Ms A., Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Bakare, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr M. Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Abdullahi, Thank you for taking the time to share your detailed feedback following your two-night stay at Ibis Lagos Ikeja. We are pleased to know that you found the hotel neat and enjoyed our restaurant and meals. However, we sincerely apologize for the frustrating experience you had with the shower and more importantly the delay in responding to your complaint. We understand how disappointing it must have been to wait for about an hour only to have to come downstairs yourself before the maintenance team was informed. This does not reflect the level of responsiveness and communication we expect from our team members. Your feedback regarding the communication gap between Reception and Maintenance is particularly valuable. We will be reviewing this internally to ensure that maintenance complaints are properly communicated, followed up promptly and closed with the guest's confirmation rather than leaving the guest to chase for assistance. We sincerely regret that these issues negatively affected your two-day stay despite the positive aspects you experienced. We appreciate your constructive feedback as it helps us identify where we need to improve. We hope to have the opportunity to welcome you again and provide you with the more comfortable and responsive experience you expected. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Adewuyi, Thank you for taking the time to share your feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that your overall experience was not entirely negative and in particular that you appreciated the professionalism, calmness and helpful attitude of our colleague who assisted you during check-in. We will be sure to share your kind commendation with her and the team. We sincerely apologize for the inconvenience you experienced with the airport pick-up from MMA. The delay and the driver’s failure to answer your calls are not acceptable and we regret that this was not the smooth and welcoming arrival experience you deserved. Your comments have been shared with the relevant team for review and improvement. We also acknowledge your concerns regarding the condition of the beddings and furniture, particularly the wardrobe. We understand how these issues can affect a guest’s comfort and perception of value. Your observations have been forwarded to our housekeeping team for assessment and corrective action. As part of our commitment to improving the guest experience, we are also progressing with renovation and maintenance plans including improvements to the rooms and facilities. We appreciate your understanding that several factors can influence hotel operations but we remain responsible for ensuring that the services and facilities within our control meet the standards our guests expect. Thank you once again for your balanced and constructive feedback. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Emelia, Thank you for taking the time to share such detailed feedback following your stay at Ibis Lagos Ikeja. We are pleased to know that you appreciated our convenient location and found our team helpful and attentive. That said, we sincerely regret that several aspects of your one-night stay fell short of the experience and standards we aim to provide. Your comments are particularly concerning and we appreciate you highlighting them clearly. We have taken note of the stuffy and damp smell in the corridors, the shower issue that required intervention late at night, the interruption to the water and power supply during your stay. We also sincerely apologize for the condition you encountered in the restaurant particularly the roof leak, mold on the ceiling and water dripping during breakfast. These are matters that require attention and your feedback has been shared with our Management for immediate review and corrective action. Kindly note that your feedback is being taken seriously and will support our ongoing maintenance and improvement efforts. We are also progressing with renovation and improvement plans as part of our commitment to enhancing the overall guest experience. Once again, we sincerely apologize for the shortcomings during your stay and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide you with a much-improved experience. Kind regards, Ibis Lagos Ikeja Management

Dear Ms Phina, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Mr Sunday, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.

Dear Ms Rachael, Thank you for taking the time to share your positive review following your stay at Ibis Lagos Ikeja. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Yours Sincerely, Ibis Lagos Ikeja Management.