Pullman Jakarta Central Park Hotel 5 stars

Customer review rating (ALL Rating) 4.5/5 6,639 reviews

ALLSAFE approved hotel

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Pullman Jakarta Central Park
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+ 26 Services

Hotel extras

  • Part museum, part art gallery : distinctive, industrial, raw

  • Near the airport and next to Central Park Mall

  • Ballroom welcoming up to 5,000 guests for conventions & exhibitions

  • The first and the only 5-star hotel in West Jakarta

  • Awarded as Best City Hotel & Best Wedding Hotel Indonesia from Asia Pacific Hotel Awards 2017

Hotel location

Pullman Jakarta Central Park

Podomoro City
Jl. Let. Jend S Parman Kav 28
Jakarta Barat
11470 jakarta

Fax: (+62)21/29200099

Check-in from 14h00

Check out up to 12h00


  • By plane

    SOEKARNO HATTA At 27km / 16.78 miles - Shuttle paying

  • By train

    GAMBIR At 13km / 8.08 miles

GPS:-6.17646, 106.790028

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


An all-day international dining at our 5-star hotel offering a scrumptious line-up for buffet breakfast, lunch and dinner. Be amazed by the restaurant's live cooking shows and the freshness of its products. Popular dishes are available via a la carte.

Our accommodation(s)

The 5-star Pullman Jakarta Central Park is ready to pamper you with a our stylish and vibrant rooms with a semi Industrial touch that is tailored with personalized services to create an exciting and comfortable experience during your stay. All our 32 sqm Deluxe & 68 sqm Executive Suite rooms feature a wide variety of international channels displayed on LED TVs on executive floors, complimentary Wi-Fi, coffee & tea facilities and a functional working space to accomplish any task.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 2,886

  • Maximum capacity: 720 people

  • Maximum banquet capacity: 450 people

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Our guest reviews for
Pullman Jakarta Central Park

100% genuine reviews from our guests

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ALL Rating 4.5/5

6,639 reviews

TripAdvisor Rating 4.5/5

3,048 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Degradation of 5 Stars Hotel

Customer review rating 2.0/5

Dimas W. Couples - 04/12/2021 Confirmed reviews ALL

We book for repatriation package offer from Accor website. Due to several changes on the quarantine regulations by the government, our booking has been adjusted to 2 nights and 3 days quarantine. We stayed from 28 - 30 November 2021, I lost track whether they put my loyalty membership during our stay for the quarantine, but I have keep on remind them even during our check-out, and yet still not reflected in my reward points! This never happen to me during with other Accor chains and always received points during my booking period. Another issue was for the food quality during quarantine, their Chicken Porridge has no flavor like no seasoning at all, Beef Schnitzel was crap! Like eating rubber, the only better options is Beef Black Pepper and Tongseng Sapi. Their Mango Pudding not blend really well, Banana Fritter something wrong with the cheese selection and the caramel sauce, better go to hawker street food.

Location was perfect but the Hotel itself didn't feel like a 5-Star Hotel

Customer review rating 2.0/5

Sh Families - 02/12/2021 Confirmed reviews ALL

My Family and I booked 1 night and chose therefore Pullman ,to have a pleasant and relaxing stay; like it should be and we are used to in a 5 Star Hotel. We got quite late into the room as we were the whole day busy in Jakarta. I took a seat at the table and noticed, that the chair was there, to prevent the drawer from opening. A broken drawer that couldn't be closed at all. Then I wanted to take a nice shower after being walking the whole day and the water didn't come down like it should; the shower (little holes) were 60% closed (lime I suppose) and 20%went to the ceiling!! So we couldn't use the nice shower, instead we had to use the hand shower. Also a towel for the hands and a 2.toothbrush would have been good. We only had 2 big towels. The last experience I got was, that my 1.5yo son took a dumbbell from the closet (we didn't expect dumbbells in the Hotelroom) and threw it on my foot. I got my little toe broken. This stay was so ridiculous that it could even sound funny but it wasn't funny at all. The reason we didn't complain directly when we noticed the room was broken, was because we noticed it late and were very tired and with 2 small kids. As I said at the check-out: I know we paid a lower rate but I, for sure, didn't expect to get a lower service. Therefore I could have checked in directly in a 2-/3-Star Hotel.

Good food overall

Customer review rating 4.5/5

Revalde R. C. Solo - 02/12/2021 Confirmed reviews ALL

I really like the food that being served

Well located

Customer review rating 4.5/5

Rudy S. Families - 30/11/2021 Confirmed reviews ALL

Great experience because it's near from Central Park mall.

Very good stay

Customer review rating 5.0/5

Richard E. P. Solo - 30/11/2021 Confirmed reviews ALL

I would like to thank to Pullman Jakarta Central Park! Amazing team and service. This hotel located in Podomoro City which very strategic location, full of entertainment and wonderful service. My reservation has been upgraded since I am a member of Accor Plus, and so many extra benefits they offered for me during I stay in Pullman Jakarta Central Park. Definitely I will be back to stay in this hotel. Again, thank you Pullman Jakarta Central Park! Regards, Richard Ezri P.

Perfect staycation

Customer review rating 5.0/5

Daniel Friends - 30/11/2021 Confirmed reviews ALL

Got upgrade to executive suite room for free as platinum member. Breakfast, afternoon tea and evening cocktail just perfect. Fast check in and nice people there. Two thumbs up for pullman central park. Will comeback soon. Thank you.

Well located, good view to city

Customer review rating 3.5/5

Anonymous Business - 30/11/2021 Confirmed reviews ALL

Check in : lady receptionist said that, my room already paid by my credit card, and she said that check in will be continued by her colleage. Another receptionist told me that oh your room is not paid yet… then he asked to the lady, the lady asked me if you already paid you will get notification. Nothing say sorry … Ofcourse I will pay it if they said not paid yet right??? Arrived in the room: very nice city view. Love it… but I saw no coffee, no spoon and no small towel.. i called operator to asked it.. and he just give us what we need after 2 or 3 hours later after I called back them again Second day : after cleaning room…no mineral water, no small towel, I called operator no body pick up the phone… many times I called. Then I meet cleaning service, they just give me lateaftenoon, and they just put the towel not like five star hotel. Third day : after cleaning service, no coffee and no tea Last day : I booked room with no breakfast, but because this is the last day so I want to have breakfast. I came to rhe resto, and she said that I have to pay first, i didnot bring my wallet so I have to go to the room first. 9th floor. And the room key looks not working well, the door can not open. I go to first floor to resepsionist, he give the new key, I go to the room but the door still can not open, then I called the operator using phone in the aisle, but no body pick up the phone… then i go back to yhe operator but I asked him to join with me to go upstair, and he also can not open the door… then he asked maintenance to repair the key…OMG. I complained all the things to him, and he only said bapak bisa mengajukan complaine with nothing say sorry. Overall. i never expected getting this service such worst in five start Pullman Jakarta The only greatful I had was the best room view.

Well located good food

Customer review rating 4.0/5

Bayu K. Business - 28/11/2021 Confirmed reviews ALL

Good location and food are good, please more choices with Indonesian food

pleasant stay

Customer review rating 4.5/5

Saifun N. Solo - 28/11/2021 Confirmed reviews ALL


Amazing Quarantine experience

Customer review rating 4.5/5

Mai S. Solo - 26/11/2021 Confirmed reviews ALL

Everything was great, the room, food, hospitality. Thank you for the wonderful stay!

Near shopping centre

Customer review rating 4.0/5

Denny P. Business - 25/11/2021 Confirmed reviews ALL

I really enjoy staying at Pullman Hotel.

Buy now stay later overpriced, bad design.

Customer review rating 1.5/5

Lio Solo - 25/11/2021 Confirmed reviews ALL

Aside from location, room cleanliness and 6 bottled water. Its a bad one

Good stay

Customer review rating 5.0/5

Pijeh Business - 24/11/2021 Confirmed reviews ALL

Good food, good hospitality, warm

Excellent stay

Customer review rating 5.0/5

Hans Solo - 24/11/2021 Confirmed reviews ALL

Everthing from airport pickup, food quality, sleep quality, air quality, cleanliness and checkout process was very amazing. Spectacular stay, exceeds expectations

Helpfull staff

Customer review rating 4.5/5

Raden W. Families - 23/11/2021 Confirmed reviews ALL

While the hotel is not exactly friendly for family with small children, however I really appreciate the dedication of your hotel staffs, especially restaurant and f&b staff named Jessica, Devia and Effendi. Those kinds of people are the one who made our stay memorable and pleasant.

Under expectation

Customer review rating 3.0/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

Unpleasant check in Awful swimming pool Slow service

Happy Staycation...👍👍👍

TripAdvisor rating 4.0/5

henrysW6144LR 18/11/2021 TripAdvisor review

Friendly and Pleasant services from the Front Office team and Collage dining crews. Make us will come back again for staycation. It is amazing staycation for leisure and shopping at Central Park mall.👍👍👍

Good location and Excellent services

TripAdvisor rating 5.0/5

KelvinLim70 Business - 26/10/2021 TripAdvisor review

Very good location. Easier for us to find food for lunch and dinner at Central Park Mall and shopping. Also have excellent service. Room is very clean. Recommended hotel for business or holiday with family.

Nice quarantine experience

TripAdvisor rating 5.0/5

ndyclau1710 17/09/2021 TripAdvisor review

I have a good quarantine experience here. All the staff whom I have encountered with are nice, helpful and polite. Foods are great (love the Indonesian food the most as it was traditional dishes but on fancy presentation.) 👍🏻

Pullman, get your s*** together.

TripAdvisor rating 2.0/5

Tjip93 25/08/2021 TripAdvisor review

Look, I understand that during this pandemic, you have to cut corners to keep your business alive. So I came to your hotel with considerably lower expectations... yet I still feel disappointed. Here's why. - When we arrived at your lobby, the temperature's high enough that we were sweating while waiting for our room. - Yes, we had to wait for our room. 45 minutes, to be exact. What is the purpose of online check in if in the end, the check in process took longer than most 3-star hotels? - The payment process was also troubled; we were promised a special rate in the email (including discounts using GarudaMiles) but at the front desk we were asked to pay considerably more. thankfully after showing the email, this problem was solved but it shows lack of coordination between Sales and the frontliner. - the amenities in the room... again, I know that you had to be as efficient as possible, but no bathrobe, no cotton buds, there's not even a laundry bag... at this point it's just sad. - pool and gym was not open, but that's understandable. - the breakfast was served in the room instead of an open buffet, which is also understandable. but the selection severely lacks, especially compared to other five-star hotel breakfast during pandemic. we asked for the breakfast to be served at 8 am, but it ended up being served at 8.30 am, and that was after we called the front desk to remind them that the breakfast was not yet served. also, the breakfast arrived mostly cold, which didn't help to its already mediocre taste. - this is just minor inconvenience but you should swap your outdated alarm-cum-iPod player with the newest one. and also the TV's remote is out of battery; it's a good thing my phone can also double as a remote. all in all; I was disappointed. there still were some positives though: - the staff is amicable and explains thoroughly what benefits we can use as we stayed at the Executive Suite - room was bigger than I thought. and it's squeaky clean. - the location is strategic as it was next to Central Park. I hope this review is helpful and Pullman can improve what is lacking in the future. I wish you all the best, but I won't be staying at any of your hotels for the time being.

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