Dear Valued Guest, Thank you for sharing your detailed feedback and for appreciating our efforts toward sustainability, particularly the replacement of plastic water bottles with glass bottles and access cards with wooden alternatives. We sincerely apologize that the use of plastic chopping boards caused concern and did not align with your expectations regarding our sustainability and food safety practices. We understand the importance of this observation, especially in the context of the other initiatives you noticed during your stay. Your feedback has been taken seriously and shared with our Culinary and Food & Beverage teams for review and necessary action. We also acknowledge your feedback regarding the booking experience and the change from Bheemili to Varun Beach due to the technical issue. While the alternative arrangement was made with your consent, we understand that it was unexpected and may have affected your overall experience. We are pleased to know that you were satisfied with your accommodation, cleanliness, team service, Wi-Fi, room service, and check-in and check-out experience. Your feedback as an ALL member is also valuable to us and will help us identify areas where we can improve recognition and the overall guest experience. Thank you once again for bringing these concerns to our attention. We look forward to providing you with a more satisfying experience on your next visit. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Mr. Akash P., Thank you for sharing your detailed feedback and for your 70/100 rating. We are pleased to know that you enjoyed the beautiful sea view, smooth check-in and check-out experience, cleanliness, Wi-Fi, dinner, bar, and our fitness facilities. We sincerely regret that the room did not fully meet your expectations and that your experience at the pool was not as satisfying. Your feedback is valuable to us, and we will share these concerns with the respective teams for review and improvement. We are also delighted to know that you appreciated your experience as an ALL member and our loyalty programme. We look forward to welcoming you back for an even more enjoyable stay. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Mr. Madhav T., Thank you for your perfect rating and wonderful feedback! We are delighted to know that you had an awesome experience, enjoyed the comfortable and cool room, and loved your stay with us. It is wonderful to know that you were pleased with our accommodation, breakfast, hospitality, and overall service. We are also delighted that your welcome drink exceeded your expectations and that you appreciated the recognition as an ALL Silver member. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back soon for another memorable stay. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to know that you had a comfortable stay and that the birthday arrangements made your wife’s special occasion even more memorable. We are especially pleased to hear your appreciation for Gowthami and Mercylien. Your kind words about their attentive assistance and warm hospitality are a great encouragement to them and the entire team. We look forward to welcoming you back soon for another memorable experience at Novotel Visakhapatnam Varun Beach. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your wonderful and heartfelt feedback! We are delighted to know that you had a memorable birthday celebration with your family and enjoyed the room upgrade, birthday decoration, breakfast, and warm hospitality extended by our team. We are especially pleased to know that our Front Office team made your special occasion even more memorable. Your kind words are a great encouragement to all our colleagues. We sincerely regret the inconvenience caused by the insects noticed in the room and appreciate your feedback regarding the dosa batter. Your observations have been shared with the respective teams for immediate attention and improvement. Thank you once again for choosing Novotel Visakhapatnam Varun Beach. We look forward to welcoming you and your family back for another wonderful stay. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to know that your stay with Novotel was once again comfortable and enjoyable. We are pleased that you appreciated our breakfast spread, hygiene standards, and the helpful and responsive nature of our team. We are especially grateful for your kind words about Mercylin. Your appreciation is a wonderful encouragement to her and the entire team. We look forward to welcoming you back soon for another delightful stay at Novotel Visakhapatnam Varun Beach. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely regret that your dining experience and overall stay did not meet your expectations. We understand your concern regarding the limited restaurant space during breakfast and dinner, and we apologize for the inconvenience caused. Your feedback regarding the arrangements, service, and breakfast experience has been shared with the respective teams for immediate attention and improvement. We truly value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your perfect rating and wonderful feedback! We are delighted to know that you were impressed with our service and had a memorable experience with us. Your kind words are a great encouragement to our entire team. We look forward to welcoming you back soon for another exceptional stay. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your wonderful and detailed feedback! We are delighted to know that you had a comfortable and memorable stay with us, and that you enjoyed our sea views, clean pool, and exceptional culinary offerings. We are especially pleased to hear about the warm hospitality extended by our restaurant team and Ms. Mercylien. Your kind words about her attentive service and the special experience created for your son are truly appreciated. We will certainly share your appreciation with her and the entire team. Thank you once again for choosing Novotel Visakhapatnam Varun Beach. We look forward to welcoming you and your family back for another memorable stay by the sea. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your wonderful feedback! We are delighted to know that you had a comfortable stay with your family and enjoyed celebrating your toddler’s first birthday with us. We are pleased that you appreciated the warm hospitality of our team, and we are especially grateful for your kind mention of June. Your encouraging feedback is a wonderful motivation for all our colleagues. We look forward to welcoming you and your family back soon for another memorable stay. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for your lovely feedback! We are delighted to know that you had an awesome experience at Novotel Visakhapatnam Varun Beach and appreciated the warm and friendly nature of our team. Your kind words are a wonderful encouragement to all our colleagues. We look forward to welcoming you back soon for another memorable stay by the sea. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for taking the time to share your wonderful feedback and for rating your overall experience at Novotel Visakhapatnam Varun Beach so highly. We are delighted to know that you enjoyed your stay and appreciated the warm hospitality, courteous service, comfortable accommodation, and dining experience offered by our team. Your kind words are a great source of encouragement and motivate us to continue delivering memorable experiences to all our guests. We truly appreciate your recommendation and look forward to welcoming you back soon for another delightful stay by the sea. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Mr. Vimmet R. J., Thank you for your wonderful 100/100 rating and for sharing your fantastic family experience at Novotel Visakhapatnam Varun Beach. We are especially delighted to know that your children have already connected with the Novotel brand and that your family had such a memorable time with us. This is truly one of the most rewarding compliments we could receive. A special thank you for recognising Dolly Kalita. I will certainly share your appreciation with her for managing your reservation so efficiently and ensuring a smooth experience. We are also pleased that you appreciated our sustainability efforts, particularly the drinking water bottles. Your feedback is a great encouragement to our entire team. We look forward to welcoming you and your family back for many more wonderful experiences with us. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Ms. Bhavna M., Thank you for sharing your wonderful feedback and for your perfect 100/100 rating. We are delighted to know that what began as a short business trip felt more like a holiday, thanks to our ambience, location, beautiful views and swimming pool. It is especially gratifying to know that you enjoyed your accommodation, breakfast, cleanliness and the hospitality of our team. Your 10/10 recommendation and appreciation of our sustainability efforts mean a great deal to us. We have also noted your feedback regarding ease of access, check-in and Wi-Fi, and will continue working towards making the guest journey even smoother. Thank you for choosing Novotel Visakhapatnam Varun Beach. We look forward to welcoming you back on your next visit and turning another business trip into a memorable getaway. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We are delighted to know that you had a nice experience with us and appreciated our convenient beachfront location, well-connected surroundings, neat and clean rooms, delicious breakfast, and complimentary high tea. We are pleased that you enjoyed the breakfast selection and overall hospitality. At the same time, we sincerely appreciate your constructive observations regarding the seating arrangement, partial sea view, entrance slope, and your check-in experience. Your feedback is valuable and will be shared with the respective teams as we continue working towards making every aspect of our guests’ stay more comfortable and convenient. It is wonderful to know that you enjoyed your time with us, and we truly appreciate your recommendation. We look forward to welcoming you and your family back for an even more enjoyable and memorable stay. Warm regards, Lakshmi Sridhar General Manager

Dear Valued Guest, Thank you for taking the time to share such detailed feedback with us. We sincerely regret that your overall experience did not meet your expectations, particularly during your family stay. Please accept our heartfelt apologies for the shortcomings you encountered. We are pleased to know that you appreciated our fascinating location, room amenities, cleanliness, and treatment experience. However, we are deeply concerned by your feedback regarding the reception welcome, staff communication, breakfast, dinner, and the overall level of service. Your comments regarding the restaurant team and the feeling that guests were an interruption are especially disappointing and certainly not reflective of the warm and attentive hospitality we strive to provide. We also sincerely regret that you did not feel adequately recognized as a valued ALL Gold member and that the welcome amenity, welcome experience, and room upgrade expectations were not met. We understand how important recognition and personalized service are to our loyal guests. Your feedback has been taken seriously and will be shared with the respective department heads and teams for detailed review and corrective action. We are committed to addressing these concerns and ensuring that our service standards, guest communication, and dining experience consistently reflect the level of hospitality our guests deserve. We truly value your feedback and hope you will give us another opportunity to restore your confidence in our hospitality and provide you with the experience you expected from Novotel. Warm regards, Lakshmi Sridhar General Manager

Dear Mr. Raman C., Thank you so much for taking the time to share such a heartfelt and detailed review of your stay with us. A perfect 100/100 and your generous recommendation are truly humbling for all of us at Novotel Visakhapatnam. What makes your feedback especially meaningful is the way you have recognised our colleagues across the hotel—from our security team at the entrance to the front office, restaurants and breakfast team. I am delighted to know that their warmth, smiles and willingness to go the extra mile made you and your family feel genuinely cared for. I will personally share your wonderful appreciation with Kavya, Pragya, Bindu, Vartika, Shirlu, Umesh and the entire team. Your observations about their dedication, particularly during long and demanding hours, will mean a great deal to them. I will also make sure your special regards reach our colleagues at the juice counter and at Zaffran. It is lovely to know that their individual warmth and personalities left such a lasting impression on you. Your kind words about our cleanliness, breakfast, amenities and sustainability initiatives are equally encouraging. We are constantly striving to make every stay comfortable, memorable and responsible, and feedback such as yours gives our team tremendous motivation to keep raising the bar. Most importantly, thank you for saying that you would recommend us to your family and friends visiting Vizag. There is no greater compliment for our team than knowing that you would confidently send your loved ones our way. It was our absolute pleasure to have you with us, and we look forward to welcoming you and your family back to Novotel Visakhapatnam very soon. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam

Dear Mr. Venkatesh, Thank you for sharing your wonderful feedback and for giving us a perfect 100/100 rating. We are delighted to know that you had a comfortable stay and, most importantly, that the birthday surprise arranged for your wife made the occasion truly special. It gives me immense pleasure to know that the cake and room décor brought you happiness. I will certainly share your appreciation with the colleague who thoughtfully arranged these details. Creating memorable moments for our guests is one of the most rewarding parts of what we do. Thank you as well for appreciating our team, accommodation, cleanliness, check-in and check-out experience, Wi-Fi and our sustainability efforts. We have also noted your breakfast rating and will use your feedback as an opportunity to improve further. It was our pleasure to host you as a couple, and we hope to welcome you both back to Novotel Visakhapatnam for many more memorable occasions. Warm regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely appreciate your kind words about our hospitality and room service, and it is especially encouraging to know that you appreciated the efforts of Raghu and the pool team, Juel from Reception, and our restaurant team. We will certainly share your appreciation with them. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We understand your concerns regarding the room size, the absence of a balcony or suitable space to dry wet clothes after enjoying the beach, and the facilities available for families with children. Your suggestions are valuable and will be shared with the respective teams for consideration. We are particularly concerned about your experience with the food, especially the temperature, taste, and vegetarian options. This is certainly an area where we can do better, and your specific feedback regarding the breakfast items has been shared with our Food & Beverage team for review and improvement. We truly appreciate your honest feedback, as it helps us identify opportunities to enhance the guest experience. While some structural aspects of the property may have limitations, we remain committed to improving the areas within our control and ensuring greater attention to quality, comfort, and service. We hope to have the opportunity to welcome you and your family again and provide you with a more enjoyable and satisfying experience. Warm Regards, Lakshmi Sridhar General Manager Novotel Visakhapatnam Varun Beach