Novotel Visakhapatnam Varun Beach Hotel 5 stars

I am a repeat guest, staying for the 5th time. The same challenges occur each time and I make the same comments after each stay. The air conditioning system never cools the room to the desired level. It will not cool to 21 C at nighttime. During showers, the room rises to 23 C. Housekeeping never provides small washclothes in the room.

I have an Accor plus silver membership for the past 2 years and haven't used any single privilege that I am entitled with. Before extending it for the 3rd year I wanted to make use of free night and selected Vizag Varun beach property of Novotel. The booking was a breeze, relationship manager and hotel staff co-operated and we submitted the necessary vochures and details before booking was confirmed. My family enjoyed our first day stay and I even extended my membership without further delay. On the second day it was a shock for us to know we can't use room upgrade voucher. We didn't want to invite trouble and that is why we sent all the vouchers to the hotel which they checked and gave us a green light over the phone. Inspite of these precautions I am left with no other option than to vacate and lookout for another hotel which could have been completely unnecessary had your staff been more due diligent. The experience would have been what we expected had that unfortunate issue was taken care of.

reception staff excellent dining experience good rooms clean

Good ambience,nice stay,... satisfied

I noticed some positive points and also some lapses in the system. positive points: 1. location is super. reasonably maintained. 2. morning breakfast is delicious and the sambar is superb. other all dishes are very good. the serving staff are good and polite. 3. when i forgot my shoe in the room, i could get back my shoes after 2 days. this is a positive part. Regarding the negative points: 1. While booking the room at reception,I asked for 2nd key for my room mate, they said there is a shortage of room keys. we don't have.This is not the answer. we faced difficulty and inconvenience while I slept early in my room,my room mate after finishing his work at the marriage function on the terrace,he came and could not enter the room as he didn't have the 2nd key with him. 2. The main reception staff could not show professionalism when dealing with us. Need to train your front office and reception staff and specially to be polite and need to have a smile on their face. I prefer to keep well trained good female staff who have good English language skills and also who are not arrogant . we see this professionalism when we stayed at Dubai Novotel.

The overall experience with the Hotel has been excellent. That's the precise reason for me to stay at Novotel during all my Official tours, which have been very frequent off-late.

Stayed from 10 to 14 Feb. The property is well located and sets new benchmarks in hospitality. The entire staff sets high standards for itself which is visible in each and every aspect of the property. Beginning with the front desk, to the quality of rooms and washrooms to the gym, resturant and just about everything. Kudos to the entire management and the staff of Novotel Vizag for the excellent work. Few of the staff who stood out are: Atul and Bhuvana of front desk, Chef Raju and Athiyar from the resturant. Cleaning staff (both the boys) are very good. Looking forward to visiting the property again.

Even after calling them at least a dozen times they have not sent me the email with receipt. The guy who picked my call was rude and have no courtesy that you would expect from hospitality industry.

Warm staff, good location, ambience and hospitality

Nice enjoyed a lot Reception treatment good

More than satisfied..!!

I stayed there for 1 night during transit to delhi.overall it was nice experience especially love music and infinity pool .delhi flight is at 0750 hence if atleast limited breakfast may be served at 0600 in morning that would be nice... although there is a provision of packed sandwich....

Nice location and located nearby sea level it was awesome experience good environment and also hospitality has better .

Good food, nice staff, lovely view

Dry good