Mercure Hotel Mildura 4 stars

TripAdvisor rating 4.0/5 741 reviews

Mercure Hotel Mildura - Image 1
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Description

ALLSAFE approved hotel

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Hotel location

Mercure Hotel Mildura

120 Eighth Street
3500 MILDURA
Australia

GPS:-34.185473, 142.163601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Pool

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  4.0/5  741 reviews

Great Experience in a Lovely Old Building

TripAdvisor rating 5.0/5

AussieWayfarer TripAdvisor review

Saturday 20 January 2024. We were greeted warmly by reception staff who gave us bottles of water after our very long drive. The room was spacious and suited us. Our dining experience in the restaurant was outstanding. We were welcomed by Bree who went out of her way to help us choose wine and offered suggestions about our main meal. She even suggested that one of the menu items my wife chose was possibly too "big" for one person. Throughout the night she was polite and attentive without being intrusive. Thanks Bree

The Rudest staff

TripAdvisor rating 1.0/5

Jamie B TripAdvisor review

I travelled 9 hours today to arrive at this hotel at 12:55. I went to reception and said I am checking in, only to be given a real filthy look and told rooms aren't ready till 14:00. I have stayed at accorr properties all over Australia and never received such a poor response. I am a Silver member working towards gold and cam get a late check out. I was surprised by the rudeness so explained I sent a email last week about my arrival time. The rude manager came out and said Subject to availability and we'll call you if ready before 14:00. Told him don't bother I'll stay somewhere else and he seemed happy to give me a full refund. I would have been happy to wait the hour but the rudeness. Go do some customer service training or quit if you hate hour job that much

Never again.

TripAdvisor rating 1.0/5

629graemep TripAdvisor review

Very disappointing. The room was tired, tap handles fell off when touched. I went to clean the toilet and discovered the brush was filthy and the container was full of water containing faeces. Couldn't find staff who could help. Taps weren't fixed. We werent offered an alternative room. We actually cancelled our Mercure Membership after this experience. Spoke to staff on checkout, expressing our disappointment, they were busy and seemed unconcerned.

Do Not Book

TripAdvisor rating 1.0/5

HonestReview998 Couples - TripAdvisor review

Not the best. No room service on Sundays, dirty plates, unusable areas. Restaurant staff rude. Review the pictures and decide for yourself. As an Accor hotel this is underwhelming and sad. Lifts are old and only fit two people. Staff seem to think it’s normal to be like this.

Well located but needs a refresh

TripAdvisor rating 3.0/5

AussieHolidays Couples - TripAdvisor review

One night stay in superior room in the old hotel part of the complex. The hotel is well located to the Mildura city centre and the Murray River. There is good off street parking available. Reception service was fine. The 2nd floor is serviced by an antique elevator which is quaint, but about the size of a small cupboard. The room was large, with a comfortable bed. We had minimal street or adjoining room noise intrusion. We had an older style spa in the room which we didn’t utilise. The room had a faux leather couch which wasn’t particularly comfortable. The room was cooled by a relatively noisy spilt air conditioning system. The bathroom was perfectly serviceable, styled in a 1980’s vibe. This hotel doesn’t have any particular redeeming feature nor glaring problem, it’s just an average motel that needs to be spruced up to take advantage of its premier location.

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Other web-users rate our hotel

  • 216 reviews 9.4/10 Location
  • 271 reviews 6.3/10 Room
  • 114 reviews 7.7/10 Service
  • 13 reviews 2.5/10 WiFi
  • 161 reviews 5.7/10 Comfort
  • 104 reviews 5.1/10 Cleanliness
  • 82 reviews 4/10 Amenities
  • 61 reviews 3/10 Vibe

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