Sofitel Abu Dhabi Corniche Hotel 5 stars

Very good experience. I received a complimentary upgrade which was very nice. Room was comfortable and service was good.

From the moment we arrived to checkout, the level of customer service we received was outstanding. In particular the service offered by Ahmed the front desk manager was exceptional. Throughout the stay he was attentive and wanted to ensure that our stay was comfortable. We have stayed at many hotels in Abu Dhabi and the UAE and have never experienced such amazing hospitality. We were even upgraded on arrival to a lovely suite. Well done to Ahmed and his team for providing us with this lovely experience. This will now be our hotel of choice for all our visits to Abu Dhabi. Exceptional experience!

Sofitel Arranged an embassy event for us. Most things were well organised. Good communication prior to the day of the event. However, on the actually day of the event, most of what we had asked for was not carried out until the very last minute and had to be heavily managed by emabssy staff - this include setting up, help with placing items in their correct location, media boards not ready. much of this shoudl have been carried out swiftly on the morning of the event, however event organiser was not particuarly organised... no additonal staff to help out with manual tasks (moving, lifting etc). Items such as red carpet, ropes etc not provided swiftly - had to ask repeatedly. Event did eventually come together - however it coudl have been run a lot more effieicntly by the event co-ord

I’ve stayed in many Sofitel’s around the world (sydney, Melbourne, New York, singapore) and was expecting this stay to be on par with those. Sadly, it wasn’t. The hotel is quite old / dated and while the rooms had been renovated mine (503) was in particularly bad condition. Dirty / stained carpet, flaking paint at the basin that housekeeping didn’t wipe on any of their visits, very dark lobby / breakfast area. The phone lines to customer service were also always busy and I could never get through. When I asked for extra water instead of bringing the water bottles into my room I found a cardboard box of water lying at the front door… the hotel also seems to still have Covid cost cutting in place eg toiletries weren’t replenished at all during 4 night stay, still using paper cups instead of proper mugs for in room coffee etc. the one saving grace of this hotel is the food. The poolside food was excellent (tabbouleh, Arabic bread, fattoush, tahini all amazing). Also san Pellegrino sparkling water was included in the breakfast which was great to see. I also really appreciated the early morning check in after a long flight, allowing me to have a sleep before starting my workday. Overall I probably wouldn’t book this hotel again which is a shame as Sofitel’s are usually very good

This was my forth stay in Sofitel Abu Dhabi Corniche, and once again the team manage to over achieve expectations. I need to highlight the attention, personalised service, and care for the details of Ahmed's Front Desk team, I would like to highlight as well the efforts from Simona to attend us in my language too. The rooms are superb, and the cleaniliness impecable, with together with the location in Corniche makes the perfect choice for any kind of stay