Pullman Phuket Arcadia Naithon Beach

The beautiful of resort. I love landscape and ocean view is stunning. The food was delicious especially Steak at Vero. But the most reason for perfect stay is Staff, everyone really helpful and friendly.

Room and location of resort is great. Food at Vevo (minestrone soup and bolognese pasta) can be improved. Thai food (Thursday) is great at Element but non-Thai ala Carte food can be improved (taste a bit bland)

Staff are unusually impatient especially the front desk, one of them almost scolded me for wanting to take my luggage to room myself. Another staff simply pointed me to paper and say "Name" - while I understand the challenge in English, the attitude was just curt. They need to be trained well before they should face customers. Food was average, and they clean the floor noisily while we are still eating

This was an outstanding holiday experience in a true gem of a hotel in Phuket. Not only does the architecture, design and the great facilities the resort has to offer amaze you, but the real difference is the human touch experience. Most of the staff are cheerful, helpful and always ready to assist around the clock. Such experience is more than representative to the high level of service, Pullman has to offer in general terms. Out of all fanatstic people we have met during our 9-night stay, I would definitely like to point out and express the gratitude for the amazing efforts of Ms. Ing, Mr. Albert from the management team and two of their staff - Ms. Fah at the reception and Ms. Pakbung at the Elements restaurant. Their always friendly and positive attitude with a boundless strive to assist and fulfill any wish has made our visit a true experience not to forget.

From the moment we arrived I was made to feel welcome and right at home. The staff at check in actually sit with you, explain the facilities, understand your needs and make that first connection both warm and homely. During my stay I had a question regarding the loyalty program, Peach took care of this, provided excellent customer care and follow up and resolved the issue. In a way, she summed up my experience with all the staff I spoke with during my stay. The location is right at the end of Naithon Beach, good for a swim (they even had lifesavers patrolling). The hotel has an huge infinity pool as well, if the 2 minute walk to the beach becomes too much. I had an ocean view room, lovely with all the mod cons. I dined and the Italian restaurant, the poolside bar and of course, the breakfast buffet. All to a high standard, very good quality and fresh. One last thing, when you go, book an afternoon at the nearby elephant sanctuary (10 mins). It was great. Well done everyone, including to you Peach, you really are an outstanding member of the staff there. Got to be the best hotel in Phuket