ibis Styles London Southwark - near Borough Market 3 stars

Customer review rating (ALL Rating) 4.6/5 2,851 reviews

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ibis Styles London Southwark - near Borough Market - Image 1
ibis Styles London Southwark - near Borough Market - Image 2
ibis Styles London Southwark - near Borough Market - Image 3
ibis Styles London Southwark - near Borough Market - Image 4
43-47 Southwark Bridge Road, SE1 9HH LONDON, United Kingdom

Description

Hotel extras

  • Near Tate London, Borough Market, The Shard & Tower Bridge

  • Central location, with plenty of nearby transport links

  • London Bridge Tube-train Station is less than 5-minutes away

  • Great choice for travellers interested in night life

  • A Green Key certified hotel

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

The Duet

Photo out of - The Duet

Two single beds. For when your travelling companion isn't quite your bed companion. Comes with all the perks you need. A comfortable bed, a practical bathroom, a flatscreen TV and complimentary high-speed Wi-Fi.

Max. number of persons
2
Area
From 16 m² / 172 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 16 m² / 172 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

View the architectural beauty of The Shard in our new Double Room. The room includes our dreamy SweetBed, an Nespresso machine and is ideal for cosying up or spreading out by yourself.

  • Views:

    City View

Max. number of persons
2
Area
From 17 m² / 182 sq ft

Bedding

Queen size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Nespresso machine
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Accessible rooms feature wheelchair turning space, alarm cords, wheel-in shower or bath with grab rails, accessible bed, wardrobe, mirror and writing facilities. Audible and visual fire alarms.

Max. number of persons
2
Area
From 24 m² / 258 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

If only there was a room with its own lounge, and some thoughtful touches like a Nespresso coffee machine, sofa bed and large walk-in shower. Well, look no further. A comfortable bed, a flatscreen TV and complimentary high-speed Wi-Fi.

Max. number of persons
4
Area
From 28 m² / 301 sq ft

Bedding

Double sofa bed(s) x1

Double bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Water fountain

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Universal shaving plug
  • Toilet with side and rear grab bars
  • Toilet seat 17”-19” above floor
  • Clear space under sink is at least 27” high at 8” from the front edge and 17” from front edge for 9” above floor.
  • Bathroom has 60” diameter turning radius or space for T-turn
  • Bathroom hook no higher than 48” above floor provided
  • Towel bar or rack no higher than 48” above floor provided
  • Bottom edge of reflective edge of mirror no higher than 40” above floor
  • Handheld shower

Media And Technology

Internet Facilities

  • High speed internet

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Room for hearing impaired guests
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • 36” wide route to drapery controls

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Temperature Air Control

  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

ibis Styles London Southwark - near Borough Market

43-47 Southwark Bridge Road
SE1 9HH LONDON
United Kingdom

GPS:51.505771, -0.095191

Telephone
Fax +44 20 7015 1480

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 154 rooms
  • 11 rooms for people with reduced mobility
  • 8 family rooms
  • 5 connecting rooms
  • 154 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • Arabic
  • English
  • Spanish
  • French
  • Italian
  • Polish
  • Portuguese
  • Thai
  • Turkish

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Dry cleaning / Ironing

Entertainment

  • Piano

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Desk equipment available

  • Plugs and converters available on desks Additional charge
  • Umbrellas Additional charge

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

2 Meeting rooms

Business Center

  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer
  • Stroller available
  • On site
  • Outdoor parking
  • Public
  • 40 parking spaces
  • Max Limited Height: 2.03 m / 6.69 ft

  • Parking pricing: 40.91 € 35 GBP Per day
  • Parking for a week

Services & equipment

  • Intercom
  • Electric car recharging units 22 kVA

Security

  • Extinguisher
  • Controled access parking
  • Parking equipped with lights

THE RESTAURANT

Photo out of - THE RESTAURANT

The Restaurant serves breakfast daily.

Cooking style
Other cooking style
Capacity
50
Accessibility
Accessible service
43-47 Southwark Bridge Road, SE1 9HH London, United Kingdom
Telephone +44 20 7015 1480

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals

Payment

  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Maestro
  • Visa

Wine and other drinks information

  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Gluten-free menu
  • Vegetarian menu

The Restaurant serves breakfast daily.

Our bar is open and we serve alcohol from 12am till midnight and soft drinks 24hrs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,851 reviews

Customer review rating 5.0/5

Sally B. Solo - Confirmed reviews ALL

Dear Sally B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the amazing views and found our staff helpful. It is wonderful to know that our location met your expectations. We look forward to welcoming you back soon. Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 2.0/5

Anne C. Couples - Confirmed reviews ALL

Dear Anne, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and well equipped, and that you enjoyed our breakfast as usual. We are, however, very sorry to hear about your disappointment regarding the arrival experience. Our standard check-in time is from 3pm, and early check-in is subject to availability and incurs an additional charge. Regarding the luggage storage, our policy has changed and a charge can apply to luggage storage. We appreciate that, as a long-standing guest, this may have come as a surprise, particularly given that you had previously stayed with us under different arrangements. We genuinely value your loyalty and are sorry that this experience has left you feeling that we no longer value your custom. Your feedback has been shared with the team, particularly regarding how we can better support guests with accessibility needs while applying our policies fairly and consistently. We hope that, despite this experience, you may reconsider staying with us in the future and allow us the opportunity to provide the level of service you have previously enjoyed. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 4.5/5

Emma M. Families - Confirmed reviews ALL

Dear Emma m., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our staff helpful and that the spaciousness and decor of your room contributed positively to your experience. It is also gratifying to know that our location allowed you to immerse yourself in the vibrant atmosphere of London. We look forward to welcoming you back on your next visit to the city. Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 5.0/5

Maria W. Couples - Confirmed reviews ALL

Dear Maria W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, friendly service, and comfortable accommodations. Your feedback on our continental breakfast is greatly appreciated. We look forward to welcoming you back soon! Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 4.0/5

Margaret M. Couples - Confirmed reviews ALL

Dear Sally B., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the amazing views and found our staff helpful. It is wonderful to know that our location met your expectations. We look forward to welcoming you back soon. Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 2.0/5

Anne C. Couples - Confirmed reviews ALL

We were very disappointed that as long standing customers, when we arrived at 2pm we weren't able to check in early unless we paid a further £25, despite the fact my husband is clearly disabled and on walking aids and rooms were ready. We refused to pay this but then had to pay £5 to leave our one small bag. This is not the way to treat valued customers. We will no longer use this hotel. The room was clean and well equipped. Breakfast was very good, as usual.

Dear Anne, Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and well equipped, and that you enjoyed our breakfast as usual. We are, however, very sorry to hear about your disappointment regarding the arrival experience. Our standard check-in time is from 3pm, and early check-in is subject to availability and incurs an additional charge. Regarding the luggage storage, our policy has changed and a charge can apply to luggage storage. We appreciate that, as a long-standing guest, this may have come as a surprise, particularly given that you had previously stayed with us under different arrangements. We genuinely value your loyalty and are sorry that this experience has left you feeling that we no longer value your custom. Your feedback has been shared with the team, particularly regarding how we can better support guests with accessibility needs while applying our policies fairly and consistently. We hope that, despite this experience, you may reconsider staying with us in the future and allow us the opportunity to provide the level of service you have previously enjoyed. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 4.5/5

Emma M. Families - Confirmed reviews ALL

I had a lovely stay with my 12 month old. All the staff were lovely and helpful. The room was a great size, spacious, and quiet, with all we could need. I loved the quirky decor of the hotel too.. allowed me to feel like I was out embracing unique London vibe, without needing to go far at all! Location is also great. We will stay here next time we visit London. Thankyou!

Dear Emma m., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our staff helpful and that the spaciousness and decor of your room contributed positively to your experience. It is also gratifying to know that our location allowed you to immerse yourself in the vibrant atmosphere of London. We look forward to welcoming you back on your next visit to the city. Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 5.0/5

Maria W. Couples - Confirmed reviews ALL

We have stayed at this hotel a couple of times now and would definitely recommend, great location, friendly staff, rooms clean, comfortable. Continental breakfast is superb. Great stay over all, will definitely be back!

Dear Maria W., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our location, friendly service, and comfortable accommodations. Your feedback on our continental breakfast is greatly appreciated. We look forward to welcoming you back soon! Best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 4.0/5

Margaret M. Couples - Confirmed reviews ALL

A good stay as usual, room wasn't ready but reception looked after bag for us . Disappointed they charged us £5 . Breakfast was nice , appreciate the home made products.

Customer review rating 4.5/5

Shelly N. Solo - Confirmed reviews ALL

Stay was comfortable and easy access to the London Bridge station. Staff was responsive to request to change room. It was too warm - and the AC system was horribly loud in my original room - on top of the motor noise the loudness reverberated and amplified itself off the closet and walls to a point directly over the middle of the bed. Because I was on the first floor road side - I couldn't open the window either. This made sleep lousy for the first two nights before I asked. I do appreciate staff sent maintenance to check it out immediately and got me moved to a different room that evening. I received a note under my door for two free drinks at evening cocktails - but it was only available for a 30 minute block that evening. I got back and saw the note two hours after the offer ended. That seems exceptionally calculated to minimize who can redeem the offer - why even bother offering it? Breakfast was good - nice variety.

Customer review rating 3.0/5

Viv T. Couples - Confirmed reviews ALL

We had a great time. The breakfasts were really good and the staff were helpful and knowledgeable. Ibis rooms have really limited storage so we struggled for comfort on a four day stay. I really wish the beds were not tightly tucked in. I prefer my duvet loose and we had to remake the bed. There is no evidence of recycling which is not acceptable these days. I hate the smell of scent in the lobby. It’s so fake and made me feel sick. Why use these horrible chemicals that mess with our neurology

Dear Viv, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed our breakfasts and found our staff helpful and knowledgeable, as well as making the most of our great South Bank location. We’re sorry that some aspects of your stay made you feel less comfortable, particularly the limited storage and tightly tucked-in bedding. We also appreciate your comments regarding recycling and will certainly take them on board. Most importantly, we’re sorry that you disliked the scent in our lobby and that the White Patchouli fragrance made you feel unwell. We understand that fragrances are very personal, and we’re genuinely sorry that this particular scent was unpleasant for you. Thank you again for your honest comments. We hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 4.0/5

Alex J. Couples - Confirmed reviews ALL

Our room was clean and comfortable and well located for our main goal to visit Tate Modern. As it was within 10mins walk to London Bridge it gave easy access to other areas of London. The room and hotel was a tad underlit. I would have preferred more lighting in the room. But I guess that is the style of Ibis Style hotels. Breakfast was good although not having my favourite raspberry jam was a bit disappointing. But these are small details and we enjoyed our stay at the hotel. I would suggest that the staff on reception if they are not too busy checking visitors in acknowledge the guests particularly in the morning as they make their way to the breakfast room.

Thank you for sharing your feedback regarding your recent stay at our hotel. We are pleased to hear that you found your room clean, comfortable, and well-located for your visit to the Tate Modern. Your appreciation for the convenience of our location is valued, as we strive to provide easy access to various attractions. We take note of your comments about the lighting in your room. While the ambiance is indeed part of our design style, we understand that lighting preferences can vary among guests. Regarding breakfast, we apologize for the absence of your preferred raspberry jam and appreciate your understanding that such details can impact your overall experience. Additionally, we recognize the importance of guest acknowledgment by our reception staff and will work on encouraging them to greet guests more proactively, especially during busy periods. Your insights are invaluable in our ongoing efforts to enhance our service. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 4.5/5

Susanne H. Couples - Confirmed reviews ALL

Great rooms and Wi-Fi. Staff very helpful

Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, rooms, and Wi-Fi, and that our staff were able to assist you during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future. Best regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 5.0/5

Victoria N. Families - Confirmed reviews ALL

A central location, very clean, rooms attended to daily, great breakfast, great vibe. Overall, I’d go there again with no hesitation.

Dear Victoria N., Thank you for your kind words regarding your recent stay. We are delighted to hear that you appreciated our central location, cleanliness, and breakfast offerings. Your positive feedback inspires us to maintain the high standards we strive for. Goodbye and best regards, ibis Styles London Southwark - near Borough Market

Customer review rating 4.5/5

Vishnupriya A. S. Business - Confirmed reviews ALL

Used laundry services really good as well.

Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff attentive and that our laundry services met your needs. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Kind regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 5.0/5

Stephen P. Solo - Confirmed reviews ALL

A gem of a hotel. Staff, rooms, location and overall experience was brilliant. Thanks to everybody at your hotel.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel a gem and appreciated the staff, rooms, and location. Your feedback is greatly valued, and we look forward to welcoming you back in the future. Best regards, Leonardo – Front Office Reception ibis Styles London Southwark

Customer review rating 0.5/5

Peter V. Couples - Confirmed reviews ALL

We arrived at 13.35. They asked for £25 for early check in, not uncommon but also not good. We declined and said we'd go and have lunch. Then thet wanted £15 to store 3 small bags for 80 minutes. That's what every other hotel just does free - we've stayed at Hilton, Crowne Plaza, Harbour, Holiday Inn this year. We're in our late 70s. We didn't want to lug bags to a restaurant, but we did. We have stayed at Ibis Styles / Novotel in that street maybe twenty times. The rooms are bad Travel Lodge standard just with garish decor. Too cramped, no refrigerator, no complimentary water. No hand towels, badly worn bath towels. One and a tenth rolls of toilet paper. If you read the tiny notice on the mirror you have to go to reception to get a shower mat. It's not prominent enough to get you off the hook when someone slips and sues you. Then the room safe- the door of the wardrobe won't open far enough tgo open the safe wide enough to get a laptop in. Ludicrously bad design. We are Accor members. With IHG you get stuff like early check in by being a member. We will not book Accor again, so "were" members. Accor seems to think it's Ryan Air- pay for stuff that is just normal hotel.

Dear Peter, Thank you for taking the time to share such detailed feedback. We are genuinely sorry to hear that your stay did not meet your expectations, particularly given your long-standing loyalty to Accor and your many previous stays at our hotels. We fully understand your frustration regarding the early check-in and luggage storage charges. While these are services for which charges may apply depending on availability and our hotel policy, we are sorry that this left such a negative impression. We are equally concerned by the condition and practicality of the room you experienced. Your comments regarding the limited space, towels, toilet paper, lack of complimentary water and refrigerator, shower mat information, and the positioning of the safe are very specific and helpful. Most importantly, we regret that we have left you feeling that your loyalty as an Accor member was not valued. Your feedback has been taken seriously, and we hope that we may have an opportunity in the future to restore your confidence in our hotel and our brand. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 4.5/5

Samira H. Couples - Confirmed reviews ALL

A night away from the kids. Went perfectly.

Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed our prime location and that your night away was a success. It is our pleasure to provide a relaxing experience for our guests. Best regards, Leonardo – Front Office Reception ibis Styles London Southwark

Customer review rating 4.5/5

Mark W. Business - Confirmed reviews ALL

I regularly stay here; good central location, friendly and helpful staff and excellent value for money

Thank you for your kind words regarding your experiences at our hotel. We are delighted to hear that you appreciate our central location, friendly staff, and value for money. Your continued patronage is greatly valued. Best regards, Leonardo – Front Office Reception ibis Styles London Southwark

Customer review rating 4.0/5

Huseyin A. Business - Confirmed reviews ALL

Conveniently located within easy reach of everything I came to see. The staff were attentive and genuinely helpful throughout my stay. My one gripe: the hotel charges a luggage storage fee even when you arrive on the same day as check-in — a small but unnecessary friction. The room itself was clean, comfortable, and well laid out.

Thank you for your positive feedback regarding your stay. We are delighted to hear that our location and attentive staff contributed to your experience. We appreciate your comments about the luggage storage fee, which is part of our policy. Your input is valuable as we continually seek to enhance our guest experience. We hope to welcome you back in the future for another enjoyable stay. Kind regards, Leonardo - Front Office Reception ibis Styles London Southwark

Customer review rating 3.5/5

Peter F. Couples - Confirmed reviews ALL

Having stayed with you many times and been pleased with location, comfort and breakfast I would say that a few more minor room comforts such as hand towels and tissues would be a pleasant addition.

Dear Peter, Thank you for taking the time to share your feedback and, most importantly, for being a returning guest. We are delighted to hear that you have consistently enjoyed our location, comfort and breakfast, and we truly appreciate your continued loyalty. Regarding the hand towels, as explained to you at reception, these are available upon request, as they are not part of the ibis Styles brand standard. Similarly, tissue boxes are not included as part of the current brand standards for our rooms. That said, we completely understand that these small additional comforts can make a difference to the guest experience, and we appreciate your suggestion. We will certainly keep your comments in mind when reviewing how we can enhance our rooms beyond the required brand standards where possible. Thank you again for your continued support, and we look forward to welcoming you back on your next visit. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 2.0/5

Tessie R. Friends - Confirmed reviews ALL

Payment charge to leave luggage even if 30 minutes was left before check-in; different information for breakfast time; disorganized system in handling advance payment and specific hotel instructions; unfriendly service

Dear Tessie, Thank you for sharing your feedback. Regarding your luggage, we would like to clarify that you arrived approximately two hours before the standard check-in time. As your room was available and we were able to accommodate you early, rather than charging you for luggage storage, we discounted the early check-in fee for you. We therefore regret that this was perceived as a negative gesture, as our intention was to offer you the benefit of an early check-in at a reduced fee rather than charge you for luggage storage. We are also sorry if you received different information regarding the breakfast times or felt that the arrangements for your advance payment were disorganised. Finally, we sincerely apologise if you found our service unfriendly, we will review the feedback with the relevant department. We appreciate your comments and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 0.5/5

Editha D. Couples - Confirmed reviews ALL

Location is great.

Dear Editha, Thank you for sharing your feedback. Our luggage storage service is chargeable, and we appreciate that this may differ from what some guests have experienced at other hotels. We would also like to clarify that takeaway breakfast is available upon request for guests who need to leave before breakfast service or would prefer to take it with them. This is prepared upon request, so guests would need to let our reception or breakfast team know in advance. We apologise if any of these services were not clearly communicated during your stay, and we appreciate your feedback as it helps us identify where we can improve our communication with guests. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Customer review rating 2.5/5

Paul B. Couples - Confirmed reviews ALL

Strange that cleaners/ room service want to clean your room at 16.00, after a full day site seeing a knock the door to clean your room when your in the shower and getting ready to go out for the evening, we even had to ask a cleaner to clean our room when we returned at 16.45 and to sit in reception whilst this was done

Dear Paul, Thank you for taking the time to share your feedback. We are pleased to hear that you found our hotel well located. We sincerely apologise for the inconvenience caused by the housekeeping visit at around 4pm. We completely understand that after a full day of sightseeing, you would expect to be able to relax and get ready for the evening without being disturbed. We will review this with our housekeeping team to ensure better coordination around room servicing times and to avoid inconveniencing guests who may be resting or getting ready in their rooms. Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable and relaxing stay. Kind regards, Nuzhah Front Office Manager - ibis Styles London Southwark

Other web-users rate our hotel

  • 2,067 reviews 9.8/10 Location
  • 2,234 reviews 7.6/10 Room
  • 2,049 reviews 9.3/10 Service
  • 49 reviews 7.4/10 WiFi
  • 2,047 reviews 8.3/10 Breakfast
  • 1,100 reviews 7.1/10 Comfort
  • 907 reviews 9.2/10 Cleanliness
  • 828 reviews 9.2/10 Vibe

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