Novotel Jakarta Gajah Mada 4 stars

Customer review rating (ALL Rating) 4.7/5 1,344 reviews

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Jl Gajah Mada No 188, Jakarta Barat, 11120 JAKARTA, Indonesia

Description

Hotel extras

  • 15 minutes away to Central Business District

  • Heritage building as a popular spot

  • A 30-minute drive to Soekarno-Hatta International Airport

  • Easy access to Jakarta International Expo Kemayoran, Mangga Besar, Kemayoran,Ancol

  • 12 minutes away to very popular Mangga Dua Shopping Center

Our accommodation(s)

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Hotel location

Novotel Jakarta Gajah Mada

Jl Gajah Mada No 188, Jakarta Barat
11120 JAKARTA
Indonesia

GPS:-6.147345, 106.815573

Telephone
Fax +62 21 29365555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

Entertain your palate with Novotel. Discover the thrilling simplicity of flavorful contemporary cuisine. Inventive yet well-balanced dishes for wholly delightful meals to enjoy at the hotel restaurant or in the privacy of your room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,344 reviews

TripAdvisor Rating  4.5/5  3,620 reviews

Much less than expectation.

Customer review rating 1.5/5

Ron Families - Confirmed reviews ALL

Kids are excited having watched your advertisement about the Little Pirates' Adventure. Got very disappointed when checking in that there were no such activity whatsoever. Your little program is nothing but three high-sugar drinks and cheap snacks. No kids activity AT ALL. I did not even get any info of how to get the Mothercare voucher. Although we appreciate the pencil case and coloring pencil set. Carpets are full of stains, furnitures are old and full of patches, and all your rooms are too dim. Even the lobby.

Dear Mr. Ronald A., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our Accor Plus Silver member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with one of our room package had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Well located

Customer review rating 4.5/5

Mika Solo - Confirmed reviews ALL

A bit slow when checking in because of system error. Other than that went smoothly.

Dear Mr/s. Mika M., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our Accor Plus Silver member Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our check-in service had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Good stay but toilet smell not really that "enjoying"

Customer review rating 3.5/5

Chester Solo - Confirmed reviews ALL

right after check-in and get the room key, i came into the room, open the toilet door and smell is quite terrible. I personally think perhaps the toilet door leave it open, put the air refreshing in the toilet might be useful.

Dear Mr. Lik Shyong S., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada and for your loyalty, in becoming our Accor Plus Silver member. Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with the toilet unpleasant smell had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Good Location

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Pros : Location of good, surrounding with food restaurant and groceries store next door Cons: Very old, from stained towel to terrible breakfast selection.

Dear Mr/s. Frances Y., Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada. Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with our cleanliness and breakfast had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Good Hotel with Heartwarming Staff

Customer review rating 5.0/5

J. Business - Confirmed reviews ALL

Novotel Gajah Mada always be my second home when i have to work in Jakarta. The staff is very friendly i mention Vian and Renaldi. Thank you

Dear Mr. J., First of all, thank you very much for your loyalty in becoming our Accor Plus Platinum elite member. Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are also glad that our staff hospitality, had complemented well to provide you with an exceptional stay with us We are highly appreciate if you could also share your experience on the Tripadvisor website and recommend Novotel Jakarta Gajah Mada to all travelers by giving us 5 stars and positive review. Click on the link below and it takes only a few minutes to complete your review https://www.tripadvisor.com/UserReviewEdit-g294229-d35…-Hotel_Novotel_Jakarta_Gajah_Mada-Jakarta_Java.html Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. Rest assured that we will share your kind compliments with our team, with special mentions made to Vian and Renaldi. To easily book your future stay with us and access promotions, we recommend you use our mobile application: https://all.accor.com/indonesia/index.en.shtml Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

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Other web-users rate our hotel

  • 272 reviews 7.5/10 Location
  • 834 reviews 7/10 Room
  • 918 reviews 8.2/10 Service
  • 49 reviews 6.6/10 WiFi
  • 456 reviews 6.8/10 Cleanliness
  • 293 reviews 6.1/10 Amenities
  • 270 reviews 6.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.