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Mercure Kangaroo Island Lodge 4 stars

Customer review rating 4.3/5 600 reviews

Mercure Kangaroo Island Lodge
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+ 19 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Designed to blend with its surroundings, Mercure Kangaroo Island sits in bushland overlooking American River Bay. Well positioned in a region popular with nature lovers and adventure seekers, this Kangaroo Island hotel is close to the Penneshaw Penguin

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Outdoor playground for children (Nearby)
  • Air conditioned
  • KINGSCOTE AIRPORTPaying
  • Early check-in/Late check-outPaying
  • Laundromat
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Well-being
  • Outdoor playground for children (Nearby)
  • Tennis
  • Beach and water sports
  • Billiards/Snooker
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Kangaroo Island Lodge

73
Scenic Drive
American River
5221
kangaroo island
australia

Tel: +61885537053

Fax: (+61)8/85537030

Contact email

Check-in from 14h00

Check out up to 10h00

  • By plane

    KINGSCOTE At 25km / 15.54 miles

  • By plane

    KINGSCOTE AIRPORT At 29km / 18.02 miles - Shuttle paying

GPS :-35.777336, 137.775286

Our accommodations

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Superior Room 1 Queen Bed Pool View

  • Max. number of persons: 2
  • Area: From 37 m² / 398 sq ft
  • Views: Pool side *

* Subject to availability

  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Superior Room 1 King Bed Bay View

  • Max. number of persons: 3
  • Views: Bay view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Rooms

Our restaurants and bars

REFLECTIONS

Type of cuisine: Regional

Reflections Restaurant offers a warm ambience and a tempting menu specialising in seasonal local produce and fresh seafood. Choose from an alfresco dinner, a BBQ under the stars, or an intimate meal indoors.

Menu (PDF)

Dinner

18:00 - 20:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FIRESIDE BAR

Non contractual photo

Choose from a selection of local beers, ciders or wine to enjoy on the terrace whilst watching the night set over the Bay and relax by the open fire place in winter.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 77 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Kangaroo Island Lodge

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

600 reviews

tripadvisor

TripAdvisor Rating 4.0/5

601 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Amazing hotel, great team!

TripAdvisor rating 4.0/5

Varun M 24/01/2020 TripAdvisor review

Sue at check in was great! The lady who checked us out was amazing as well. Sorry did not get her name.. All team members in the restaurant for both dinner and breakfast were super friendly. I wish I had noted everyone's names. Room was located facing american river! Beautiful spot and would definitely visit the KI and the hotel again.. Still so much to see..

Hi Varun Thank you for your very kind review and we are glad that you enjoyed your stay with us. We are located in a magnificent part of Kangaroo Island, peaceful and surrounded by nature. I will pass on your comments to all the team and thank them from you regards

American river accommodation

TripAdvisor rating 4.0/5

Z4485JRcynthial Couples - 01/01/2020 TripAdvisor review

Beautiful location and good size rooms however the property is tired and needs a makeover seriously Until this happens the cleaning staff should be briefed on cleaning standards. The rooms are dusty and musty

Thank you for taking the time to post your review. I have passed your comments on to the Housekeeping Supervisor as the rooms are cleaned daily and shouldn't be dusty or musty. regards

Bad experience by an Accor Platinum Member

TripAdvisor rating 4.0/5

Patrickliou Family - 05/10/2019 TripAdvisor review

On the official Accor Hotels website, Mercure Kangaroo Island Lodge is clearly on the list of hotels which offer breakfasts to Le Club AccorHotels Platinum members and registered guests staying in the same room. However, upon my checkin, the male manager, who told me he was the general manager of this hotel, at the front desk REFUSED to offer breakfast to me after I showed my platinum member card and said that I could NOT even enjoy any discount for paying breakfasts with my Accor Plus card. After I asked him why I could not enjoy breakfast benifits as a platinum member, he told me this hotel was NOT owned by ACCOR, and was only FRANCHISED by ACCOR. I was really shocked by his denial of ACCOR memebrs benefits, and I chose this Mercure because it was a brand of ACCOR. Luckily, I met with a nice and responsible madam at the front desk the next day morning. After I explained my breakfast request to her, she carefully examined the Terms and Consitions of ACCOR Membership, and gave us free breakfasts and accor plus discount. Besides the above-mentioned, the dinner service at the hotel's restaurant was very slow. It took nearly 40 mins for my three-year-old daughter to wait for a small child's pasta and green salad, not to mention the main courses for adults!

Dear Sir Thank you for your very comprehensive review of your stay with us. I apologise that some incorrect information was given in regards to your breakfast entitlements. In regards to dinner, as you were aware the Restaurant was extremely busy that night. You ordered the adult main courses along with the child pasta, this order proceeded to the kitchen as taken - all meals to come out together. Once you asked for the child pasta to come separately, this was then expedited in the kitchen and arrived within minutes. If you had asked the waitstaff at the time of ordering for the pasta to come separately then it would not have taken so long. Once again I apologise for your experience and look forward to welcoming you back to Mercure Kangaroo Island Lodge when you next visit the Island. regards

Relax in friendly comfort

TripAdvisor rating 4.0/5

geoffreyv810 Couples - 22/08/2019 TripAdvisor review

Great staff and fabulous evening meals in a great location are the highlights of this friendly facility. The Lodge is an excellent value for money base for a Kangaroo Island exploration adventure finding nature, clean food and wine and amazing scenery.

Hi Geoffrey Thank you for taking the time to review your stay, we are glad that you enjoyed it and found that being surrounded by nature was a relaxing way to spend your time. regards Ian

All good

TripAdvisor rating 4.0/5

Smithco555 Couples - 10/07/2019 TripAdvisor review

All good, good location, a few places closed because of winter. Restaurant staff very friendly helpful. check-in all good. Menu great, good variety of dishes. good atmosphere, pool area great, pity it was winter time,.

Thank you for your review of Kangaroo Island Lodge - sorry we can't control the weather but we hope you had a great time anyway. I've passed your comments onto the staff regards Ian

quiet location ideal for birds lover

TripAdvisor rating 4.0/5

Seaside11988758972 Couples - 03/05/2019 TripAdvisor review

We stayed 1 night before taking the ferry next morning. Room was clean, bed comfortable. Very quiet location. We had dinner: food was very good. In the morning the cook feeds the pelican in front of the hotel (beach) and gives a lot of information about the birds. Very interesting. Leaflets are available for walks. In the evening you can look the walabies with a torch.

Thank you for taking the time to review Mercure Kangaroo Island Lodge, your comments are appreciated. We are glad you enjoyed your 1 night with us and we look forward to welcoming you back the next time you are on the Island. regards Ian

Great experience on KI

TripAdvisor rating 4.0/5

Byron L Couples - 22/04/2019 TripAdvisor review

We thoroughly enjoyed the friendly warm reception from the staff who were wonderful especially David, Victor and Kim. They served our every need with smiles and commitment to our enjoyment. We were both

Dear Byron Thank you for your review and your comments in regards to how you were looked after. I will certainly pass them on to the team. We look forward to welcoming you back to the Lodge when you next make it to Kangaroo Island. regards Ian

A relaxing escape

TripAdvisor rating 4.0/5

Tasjo Couples - 09/04/2019 TripAdvisor review

The Mercure Kangaroo Island provides a relaxing escape with great facilities onsite including a pool and restaurant. It is a 25 minute drive to get to the ferry. Well appointed room and friendly helpful staff. The serving size of the fish was very small for main course.

Thank you for taking the time to review the Mercure Kangaroo Island Lodge, your comments are important to us. I have passed your comment about the main course size onto the chef. We look forward to welcoming you back to KI Lodge when you next visit the Island regards Ian

Fantastic Service

TripAdvisor rating 4.0/5

Deborah A Family - 29/03/2019 TripAdvisor review

Loved our stay! An amazing view of American River from our spacious room with comfortable king bed & kitchenette. Delicious dinners at Reflections restaurant with fantastic service during our stay from David & Victor

Hi Deborah Thank you for reviewing Mercure KI Lodge. We are glad that you enjoyed your stay with us and I'll pass your comments onto the staff, in particular David & Victor. Hopefully we can welcome you back again soon regards Ian

Not value for money

TripAdvisor rating 4.0/5

Mobile12134706905 Couples - 26/01/2019 TripAdvisor review

This hotel is not value for money nor is it an Accor standard. The manger was very accommodating with refunding our money. The room was filthy and was just very basic and we had been upgraded. Not my ideal place to stay.

Hi Disappointed to see this review given our talk, both on the night offering another room, and when you were checking out. As we discussed, you were tired when you got back to the hotel on the night and didn't want to move rooms though one was offered. Once again, I apologise for the break down in our normal procedures and measures have been put in place that it doesn't happen again. regards Ian

KI magic

TripAdvisor rating 4.0/5

DnK4162 Couples - 21/07/2018 TripAdvisor review

My wife and I had our first visit to KI staying 3nights in a water view room. Very comfortable although a bit dated & some areas in need of repair which we understand is happening soon. We were very warmly welcomed by management James and Leica. Other staff were fantastic (special mention for Anna & Cecilia for providing friendly and helpful service). Food in the restaurant is excellent & a great initiative to stock a large range of KI wines which are good quality. Looking forward to returning again.

Hi Dnk4162, Thanks for choosing to stay at Mercure Kangraroo Island Lodge. we also thank you for your warm review, we do hope we will see you again soon and you can enjoy some of the improvements made. Kind regards, James

Mercure Kangaroo Island Lodge

TripAdvisor rating 4.0/5

Karen S Couples - 01/05/2018 TripAdvisor review

Fantastic staff, very helpful, great food and service. Location a little out of the way but great area for exploring the tiny township of American River. Easy enough to get around to the other tourist sights.

Dear Karen S, Thank you for your review. It is pleasing to hear that our location being 'a little out of the way' still suited your needs, we pride ourselves in American River as being away from the 'hustle and bustle'. A True Escape. It is always great to hear our staff are helpful and you enjoyed your food. We hope when you are next due for a relaxing holiday you come back and see us. Kind regards, James
Customer review rating 4.3/5

J. B. Solo - 05/03/2018 Confirmed reviews ALL

found it very friendly and very welcoming would go back again

Great place to stay

TripAdvisor rating 4.0/5

281geoffg Couples - 04/03/2018 TripAdvisor review

A great place to stay on Kangaroo Island. Friendly, helpful service, good food breakfast and dinner, rooms are fine and lots of local wildlife to see. Ask about the local evening walk, to see wallabies, possums and etchinada

Hi Geoff, Thank you for taking the time to review Kangaroo Island Lodge Mercure. It pleases me to hear you enjoyed your stay and were fortunate enough to see some of our marsupial friends!!! We look forward to welcoming you back one day in the near future. Kind regards, James

Nice

Customer review rating 4.3/5

S. Families - 28/02/2018 Confirmed reviews ALL

The rooms were adequate, and had nice balconies. Loved going on our night walk with torches the hotel provided! Dinner in the restaurant was fantastic!

Enjoyable and comfortable

Customer review rating 4.3/5

Anonymous Friends - 24/02/2018 Confirmed reviews ALL

Staff were excellent, room lovely. Bathroom floor wasn't cleaned the first morning & could have provided clean towels. Towels were provided when requested without hesitation. Breakfast was everything you could wish for except it could be kept hotter. Evening meals were good except expensive

Very well located, staff very friendly & helpful.

Customer review rating 4.3/5

J. S. Couples - 23/02/2018 Confirmed reviews ALL

Felt welcome, good advice on visits, handy parking given my mobility problem. Restaurant & bar quality was excellent & consistent. Great view from room.

Not the usual Accor standard that we are accustomed to.

Customer review rating 4.3/5

A.m. D. Couples - 22/02/2018 Confirmed reviews ALL

The rooms are very tired. The rooms were superficially clean. If u moved chairs it was apparent that cleaning missed the wild life behind them Cobwebs hung from above the bed. Breakfast concluding at 9am is not conducive to rest when one is holidaying. Not hotels give you till at least 10am. The continental breakfast should have included pastries. What was on offer was very basic and not up to the standartd of other Accor hotels we have stayed in. However, the evening meals were very good and of a high standard.

A tranquil place to stay

Customer review rating 4.3/5

Eliza Couples - 20/02/2018 Confirmed reviews ALL

We have a quiet night staying in the hotel, enjoy the beautiful scenery of the lagoon.

Lovely setting, comfortable room and good restaurant

Customer review rating 4.3/5

Anonymous Couples - 20/02/2018 Confirmed reviews ALL

Interesting nature trail and a very quiet spot to contemplate nature. Good food and a comfortable room.

Our most recent 20 reviews

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