As an Accor member we chose this Hotel for this reason. Nothing really to complain about though the property and rooms are a little dated. Our room had a view of the lake along with having an outside area to sit outside and enjoy the view etc. We stayed for 3 nights and used the restaurant twice for Dinner and breakfast each morning. Dinner Menu is ok - could do with more choices but the quality of food is good. Service is ok - we were checked in by the Manager and he also was the main person in the restaurant at night but we did not find him to be overly friendly - got the impression it was just a job rather than having any real passion for the Hotel or its guests. This said he was very efficient. We had a Japanese lady serve us for Breakfast and she was friendly and efficient.

Absolutely fantastic facility ; great location and capture of the awesome setting. Staff were wonderful. Food & Service in the restaurant was OUTSTANDING ; 12/10 !! Huge THANK YOU to Ian & his team. Highly recommended.

Sue at check in was great! The lady who checked us out was amazing as well. Sorry did not get her name.. All team members in the restaurant for both dinner and breakfast were super friendly. I wish I had noted everyone's names. Room was located facing american river! Beautiful spot and would definitely visit the KI and the hotel again.. Still so much to see..

Beautiful location and good size rooms however the property is tired and needs a makeover seriously Until this happens the cleaning staff should be briefed on cleaning standards. The rooms are dusty and musty

Great staff and fabulous evening meals in a great location are the highlights of this friendly facility. The Lodge is an excellent value for money base for a Kangaroo Island exploration adventure finding nature, clean food and wine and amazing scenery.

All good, good location, a few places closed because of winter. Restaurant staff very friendly helpful. check-in all good. Menu great, good variety of dishes. good atmosphere, pool area great, pity it was winter time,.

We stayed 1 night before taking the ferry next morning. Room was clean, bed comfortable. Very quiet location. We had dinner: food was very good. In the morning the cook feeds the pelican in front of the hotel (beach) and gives a lot of information about the birds. Very interesting. Leaflets are available for walks. In the evening you can look the walabies with a torch.

We thoroughly enjoyed the friendly warm reception from the staff who were wonderful especially David, Victor and Kim. They served our every need with smiles and commitment to our enjoyment. We were both

The Mercure Kangaroo Island provides a relaxing escape with great facilities onsite including a pool and restaurant. It is a 25 minute drive to get to the ferry. Well appointed room and friendly helpful staff. The serving size of the fish was very small for main course.

Loved our stay! An amazing view of American River from our spacious room with comfortable king bed & kitchenette. Delicious dinners at Reflections restaurant with fantastic service during our stay from David & Victor

This hotel is not value for money nor is it an Accor standard. The manger was very accommodating with refunding our money. The room was filthy and was just very basic and we had been upgraded. Not my ideal place to stay.

My wife and I had our first visit to KI staying 3nights in a water view room. Very comfortable although a bit dated & some areas in need of repair which we understand is happening soon. We were very warmly welcomed by management James and Leica. Other staff were fantastic (special mention for Anna & Cecilia for providing friendly and helpful service). Food in the restaurant is excellent & a great initiative to stock a large range of KI wines which are good quality. Looking forward to returning again.

Fantastic staff, very helpful, great food and service. Location a little out of the way but great area for exploring the tiny township of American River. Easy enough to get around to the other tourist sights.

found it very friendly and very welcoming would go back again

A great place to stay on Kangaroo Island. Friendly, helpful service, good food breakfast and dinner, rooms are fine and lots of local wildlife to see. Ask about the local evening walk, to see wallabies, possums and etchinada