Mercure Kangaroo Island Lodge 4 stars

We thoroughly enjoyed the friendly warm reception from the staff who were wonderful especially David, Victor and Kim. They served our every need with smiles and commitment to our enjoyment. We were both

The Mercure Kangaroo Island provides a relaxing escape with great facilities onsite including a pool and restaurant. It is a 25 minute drive to get to the ferry. Well appointed room and friendly helpful staff. The serving size of the fish was very small for main course.

Loved our stay! An amazing view of American River from our spacious room with comfortable king bed & kitchenette. Delicious dinners at Reflections restaurant with fantastic service during our stay from David & Victor

This hotel is not value for money nor is it an Accor standard. The manger was very accommodating with refunding our money. The room was filthy and was just very basic and we had been upgraded. Not my ideal place to stay.

My wife and I had our first visit to KI staying 3nights in a water view room. Very comfortable although a bit dated & some areas in need of repair which we understand is happening soon. We were very warmly welcomed by management James and Leica. Other staff were fantastic (special mention for Anna & Cecilia for providing friendly and helpful service). Food in the restaurant is excellent & a great initiative to stock a large range of KI wines which are good quality. Looking forward to returning again.

Fantastic staff, very helpful, great food and service. Location a little out of the way but great area for exploring the tiny township of American River. Easy enough to get around to the other tourist sights.

found it very friendly and very welcoming would go back again

A great place to stay on Kangaroo Island. Friendly, helpful service, good food breakfast and dinner, rooms are fine and lots of local wildlife to see. Ask about the local evening walk, to see wallabies, possums and etchinada

The rooms were adequate, and had nice balconies. Loved going on our night walk with torches the hotel provided! Dinner in the restaurant was fantastic!

Staff were excellent, room lovely. Bathroom floor wasn't cleaned the first morning & could have provided clean towels. Towels were provided when requested without hesitation. Breakfast was everything you could wish for except it could be kept hotter. Evening meals were good except expensive

Felt welcome, good advice on visits, handy parking given my mobility problem. Restaurant & bar quality was excellent & consistent. Great view from room.

The rooms are very tired. The rooms were superficially clean. If u moved chairs it was apparent that cleaning missed the wild life behind them Cobwebs hung from above the bed. Breakfast concluding at 9am is not conducive to rest when one is holidaying. Not hotels give you till at least 10am. The continental breakfast should have included pastries. What was on offer was very basic and not up to the standartd of other Accor hotels we have stayed in. However, the evening meals were very good and of a high standard.

We have a quiet night staying in the hotel, enjoy the beautiful scenery of the lagoon.

Interesting nature trail and a very quiet spot to contemplate nature. Good food and a comfortable room.

Facilities were OK, but took a long time to get two coffees at the bar & book a table for dinner as only one staff member answering phone, checking guests in & running the bar. Nowhere else to eat in American River so we tried the restaurant, limited choice of meals & very expensive, food was nothing special, quite tasteless. Breakfast was the same & the coffee was terrible, milk was off we think. Disappointed as lots of overseas visitors there, (we are locals from SA) they would leave with the impression we overcharge for mediocre food in Australia. Staff were friendly & nice but we felt sorry for them, they were understaffed & given ordinary food to hand out.