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Novotel Bangka - Hotel & Convention Centre Hotel 4 stars

Customer review rating 4.4/5 4,052 reviews

ALLSAFE approved hotel

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Novotel Bangka - Hotel & Convention Centre
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+ 23 Services

Hotel extras

  • Outdoor pool, fitness centre and spa

  • 3000 m2 Convention Centre

  • Asian and International cuisine at The Square Restaurant

  • 15-minute drive to Depati Amir Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Depati Amir Airport
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Jogging track (nearby)
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
Information message

Hotel location

Novotel Bangka - Hotel & Convention Centre

Jl. Soekarno Hatta Km. 5
Pangkalpinang
Kep. Bangka Belitung
33137 pangkalpinang
indonesia

Tel: +62717436888

Fax: (+62)717436889

Check-in from 15h00

Check out up to 12h00

  • By plane

    DEPATI AMIR AIRPORT At 8km / 4.97 miles

  • By plane

    Depati Amir Airport At 0km / 0 miles - Shuttle free

  • By plane

    SOEKARNO HATTA INTL AIRPORT At 742km / 461.06 miles

GPS :-2.156899, 106.130981

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with King Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with Twin Beds

Accessible room
  • Max. number of persons: 2
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 1 king size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior room with 2 twin size beds

  • Max. number of persons: 3
  • Area: From 28 m² / 301 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Junior Suite 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 60 m² / 646 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Suite room with 1 king size bedNon contractual photo

  • Max. number of persons: 3
  • Area: From 96 m² / 1033 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

The Square Restaurant

Type of cuisine: International

A culinary blend of Asian and International cuisines, The Square presents a true feast inspired by recipes from all over the world. Located on the first level of the Novotel Bangka, this restaurant is stylishly decorated with a pleasing ambience.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KA RA OK E

Non contractual photo

Treat you colleagues, family and friends to a night of endless classical tunes at the Ka Ra oKe. This hip Karaoke bar is a must for all music lovers. Snacks and fancy drinks available for consumption.

LE BAR

Non contractual photo

Enjoy a selection of international beverages, cocktails and wines at Le Bar. This Lobby bar is a great place to relax and unwind with business associates or friends.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 2,000 m²

  • Maximum capacity: 2200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Novotel Bangka - Hotel & Convention Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

4,052 reviews

tripadvisor

TripAdvisor Rating 4.0/5

307 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

The facilities are Not well checked

Customer review rating 2.5/5

I. Business - 04/04/2021 Confirmed reviews ALL

The aircon inside the room definitely has a problem, set it to the lowest temp, 16° C, but it feels like 25-26 Happened also on my previous stay before this, i put the complain and it seems like nothing has changed and then now i just expereinced it again. So, 2 times. The headshower was damaged and didnt work as it should be. Terrible. i complained and then 5 mins the technician came. Good response for this.

BAPAK I. yang terhormat, Terima kasih telah memberikan waktu Bapak untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bangka - Hotel & Convention Centre. Kami menyesal bahwa Bapak mengalami hal yang tidak memenuhi harapan, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu, oleh karena itu, tanggapan Bapak sangat penting bagi kami. Namun izinkan kami menjelaskan mengenai Air Conditioning (AC) yang kurang dingin, saat ini kondisi AC kami memang sedang dalam perbaikan dan pergantian alat pendingin (chiller), oleh karena itu suhu AC yang dihasilkan saat ini kurang maksimal. Kami yakinkan bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan membagi pengalaman Bapak kepada kami dan kami berharap agar Bapak memberi kami kesempatan untuk melayani lebih baik dalam waktu dekat. Hormat Kami,

Room has problem

Customer review rating 2.5/5

Darsono T. Couples - 01/04/2021 Confirmed reviews ALL

i always stay here when i come back to Pangkal Pinang, Novotel is the first choice. But this time, it is not a good experience. I checked in to room 7007, and directly get problem. AC is not cold. Then they reception Angel is very helpful, she changed our room to 6006. We go out for some meetings and then come back later in the evening. Its a busy and hectic day and very tiring. we take shower at 9.30pm and shower doesn't have HOT WATER, only cold water. its too tired to complain. .. next day, AC is HOT again in the room. we complained downstair. Again Angel is very helpful, she send technician, when we are not in the room. when we comeback, they put one portable AC. its cool, but not convenience. why? its noisy (the portable AC has a created a noise), we can't sleep, so we ended to turn off the portable AC. I believed as a 4-5 stars hotel, this is a basic things that should not happen. i really regret to stay at Novotel this time, Second night we are too tired to ask for another room.

BAPAK DARSONO t. yang terhormat, Terima kasih telah memberikan waktu Bapak untuk memberi tahu kami mengenai pengalaman Anda di Novotel Bangka - Hotel & Convention Centre. Kami menyesal bahwa Bapak mengalami hal yang tidak memenuhi harapan, perkenankan kami menyampaikan permohonan maaf kami setulusnya. Di Novotel, kami berusaha memberikan layanan yang lebih baik kepada setiap tamu, oleh karena itu, tanggapan Bapak sangat penting bagi kami. Namun izinkan kami menjelaskan mengenai Air Conditioning (AC) yang kurang dingin, saat ini kondisi AC kami memang sedang dalam perbaikan dan pergantian alat pendingin (chiller), oleh karena itu suhu AC yang dihasilkan saat ini kurang maksimal. Kami yakinkan bahwa kami telah mengambil tindakan untuk mengatasi dan mencegah berulangnya masalah di masa depan. Kami berterima kasih atas kesediaan membagi pengalaman Bapak kepada kami dan kami berharap agar Bapak memberi kami kesempatan untuk melayani lebih baik dalam waktu dekat. Hormat Kami,

Good

Customer review rating 4.0/5

Ardi Business - 24/03/2021 Confirmed reviews ALL

-

Dear Mr. Ardi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good stay

Customer review rating 4.5/5

Jordan H. Families - 13/01/2021 Confirmed reviews ALL

I had a great stay here, staff doing their best they can do even in a small thing.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.5/5

Endang S. Families - 13/01/2021 Confirmed reviews ALL

I had a very pleasant experience while staying at the Novotel. very satisfying service, very friendly employees, comfortable environment, and good breakfast

Dear Mr. ENDANG S., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Like the cleanliness and responsiveness of the staff

Customer review rating 4.5/5

Anonymous Families - 05/01/2021 Confirmed reviews ALL

I feel safe staying here during the pandemic, especially due to the health and sanitation measures done by the hotel. The rooms are also big and spacious, making our 3-night stay very comfortable.

Dear Mr. ADITYA K., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It was a good stay.

Customer review rating 4.5/5

Rubi Business - 27/12/2020 Confirmed reviews ALL

I was welcomed by a very friendly staff, Mr. Rohmat (if I’m not mistaken his name). He asked me to wait in the lounge while waiting for the queue in the front desk. At the mean time he offered me a cup of ginger tea, which I gladly accepted. And on my journey back to the airport, he drove me there with an astonishing politeness. But all the staff in your hotel are very polite...they always greet the guest! That’s what I love about Novotel Bangka. The breakfast is lovely, although I can’t enjoy most of it since I’m on a very strict diet. May be you can add a special kind of menu for people on a diet like me. And may be there’s something you can do with the slices of fruit that you serve, make them fresher, for a start. I enjoy using your gym, although most of the equipment worked only the upper and lower parts of the body, but not the waist line. It’s just a suggestion. All in all...it was a really good stay there. And I would love to stay there again when I visit Bangka Island in the future.

Dear Mrs. R. RUBINAH, We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Tono S. Business - 25/12/2020 Confirmed reviews ALL

All items with no exception (eg. slippers, soap, mineral water, etc.) would be better available or doubled as the assumed number of guests per room are two. There is no need for a guest to make any request off those items in necessity.

Dear Mr. TONO S., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.5/5

I. Business - 15/12/2020 Confirmed reviews ALL

Best experience

Dear Mr. I. ISTARTO, We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Anonymous Business - 13/12/2020 Confirmed reviews ALL

The hotel is well located and close to surroundings, e.g. airport, dining places. But, the breakfast menu needs to be improved.

Dear Mr. ADRIAN O., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very recommended

Customer review rating 5.0/5

Ahmad Business - 12/12/2020 Confirmed reviews ALL

The room is clean, staff was Friendly. ❤️

Dear Mr. AHMAD N., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good room and facilities

Customer review rating 4.0/5

Ario P. Business - 26/11/2020 Confirmed reviews ALL

Very nice

Dear Mr. ARIO P., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

WELL LOCATED

Customer review rating 2.5/5

Ng Y. S. Friends - 25/11/2020 Confirmed reviews ALL

NO BRTEAKFAST BECAUSE IM REGULAR CUSTOMER ASK FOR ONE DONT GET IT OTHER HOTEL SAME PRICE BUT HAVE BREAKFAST WOULD NOT STAY FOR A MEANTIME.

Dear Mr. NG S., Thank you for taking the time to tell us about your experience at the Novotel Bangka - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just Okay

Customer review rating 2.0/5

Anonymous Solo - 03/11/2020 Confirmed reviews ALL

The experience was nice, but one thing I disappointed the most was the breakfast. It's not as fresh or as plenty as I thought it would be. Maybe it's because of the pandemic?

Dear Mr. RIDHO J., Thank you for taking the time to tell us about your experience at the Novotel Bangka - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 4.0/5

Harry K. Business - 14/10/2020 Confirmed reviews ALL

I already few times stay at Novotel Bangka. Everythings are very great. Room are nice and clean. Breakfast is ok. During pandemic some of the food is cooked by order. But, I’m little bit dissapointed because I don’t know that they don’t have any smoking room anymore. Overall is nice to stay here and will be come back some other time

Dear HARRY K., We very much appreciate your comments regarding your stay at the Novotel Bangka - Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I am sorry that your experience did not meet your expectations about smooking room, but we are already provided information at online booking. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well known hotel

TripAdvisor rating 3.0/5

LydiaBun Business - 14/12/2019 TripAdvisor review

Since I travelled to pangkal pinang frequently, novotel will be the first in mind. Comfort bed and cleanliness is top notch. Location also premium, near the airport and close to city area. Recommend when you plan to visit bangka..

Dear Mrs. Lydia, Thank you for taking the time to tell us about your experience at the Novotel Bangka - Hotel & Convention Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Toat Edi Wijaya General Manager

Great Stay

TripAdvisor rating 5.0/5

Rajwant87 Friends getaway - 27/02/2019 TripAdvisor review

First visit to Pangkal Pinang. Stayed for 2 night in this hotel. My room is spacious and I get the room that facing the hill. Great view in the morning. Breakfast spread is good with local and international selection.

Thank you very much for posting 5 star review for Novotel Bangka. it's always a pleasure to received a perfect score. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are so happy you enjoyed your stay and look forward to welcoming you back soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Toat Edi Wijaya, General Manager

Holiday to Pangkal Pinang

TripAdvisor rating 3.0/5

AwaluddinB2 Family - 16/02/2019 TripAdvisor review

In general, the services and facilities provided by this hotel are good. The hotel's staff are also professional, easy to talk and able to help and assist when asked. However, the room is considered small and also no extra bed service at this hotel. Without extra bed service, it may be suitable for hotel/s guest with family and more than 1 kid.

We very much appreciate your comments and perfect score review regarding your stay at the Novotel Bangka Hotel & Convention Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Toat Edy Wijaya, General Manager

a hotel with many smiles

TripAdvisor rating 4.0/5

Pitra Z Couples - 11/05/2018 TripAdvisor review

a hotel with excellent service and friendly, strategic and quiet location, very helpful hotel staff from us to hotel until we check out from hotel, good and varied breakfast menu. clean and spacious hotel rooms with complete facilities

Thank you for posting a nice review of your stays at Novotel Bangka. We are delighted that you are enjoy your stay with us, and that you have had the opportunity to experience so many of the fabulous facilities that Novotel Bangka has to offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We very much appreciate your kind compliments and we can't wait to welcome you back for many more visits and stays to come. Best Regards, Toat Edi Wijaya, General Manager

Great Hospitality at Novotel Bangka

TripAdvisor rating 4.0/5

Hot100 Friends getaway - 04/05/2018 TripAdvisor review

One and only international hotel on this island of Bangka. 10 minutes away from the airport. 3 minutes drive to town where you can get your necessary basic shopping and food. No trendy malls on this island. Basically a good base for chinese indonesians to reside and do businiess and of course for locals to play on the wonderful beaches. Hotel itself is wonderful - great breakfast with a good mixture of local and international food. Huge lobby with great service by the receptionists and barmen. Room is standard Novotel new type - good sized no bathtub unless its a suite. Was upgraded to Superior from Standard and was presented with free minibar, fruits and cakes of the day - since im a Gold Accor Club member. :) Great swimming pool to chill - courteous staff and security on duty. With all the great things listed above, i do would like to highlight that the room airconditioning was not too great. it does not reach the optimum air conditioned room. Its more like, 27 degress even tho the air cond screen remote control showed 16 degrees ... with the steaming hot tempreature outside that could reach 38 degrees on some days, a good strong air cond system is surely appreciated. Hotel do not have any cars or van for renting by the day. Receptionists informed that the only van mini bus they have is to ferry guests to and from the airport. Well good to have such service but please, in the name of Novotel, change that van. It looks like it has seen better days! It stank and the aircond is warm rather than cooling. Grab is available and it can be quite cheap for a 1 way trip to get your groceries and needful stuffs. Place is basically quiet and good for resting.

May I begin by thanking you for your review on TripAdvisor for your stay at the Novotel Bangka Hotel & Convention Centre. Your invaluable comments are very important to us as they allow us to maintain the high standards of quality, service and comfort for which Novotel Bangka is renowned. It is always a pleasure to receive positive feedback, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate your sharing your concerns and I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Toat Edi Wijaya General Manager

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