Novotel Phuket Kamala Beach Hotel 4 stars

Excellent experience for everything

Had never stayed here before but did choose this hotel for my first seven days of the Phuket Sandbox concept. And YES, I am very glad I did. Even with a reduced service level due restrictions from government I had a great stay here. Due low level of tourists in this time, there was very few people on the private beach and also around the swimming pool. Good food and great staff made this a very good and relaxing stay for me. Due changed travel rules I am considering leave Bangkok a few days earlier then planned and come to stay at Novotel Kamala Beach again.

The rooms felt just a tad on the older side, and everything else was absolutely fantastic! The location by the edge of the beach helps you feel integrated with nature while also being just a short 15-minute walk down the beach from a line of highly-rated restaurants. The pool was amazing -- our kids' favorite of all-time! Breakfast buffet was incredible (ask in advance if they'll have buffet or a la carte). But above all, the kindness and hospitality of the staff was exceptional and the main reason why I would return. They were attentive to all our needs and helpful in the many situations where we needed a recommendation, medical advice, and more.

Staff was excellent and very nice. They helped us find a taxi and motorbike rental. The room was always kept clean, and the location right on the beach was amazing.

Nice staff very good service at rooftop bar and breakfast

Could not have asked for more. Polite and helpful staff from check in to check out. Room was excellent. Beach was great and view from room great.

Each day at the hotel was sweet and refreshing. The Sandbox idea is awesome because after about 6 hours at the hotel, I received my negative COVID-19 test result and was allowed to explore the beach, and the town! The service by the staff there was simply amazing. The room was cleaned and organized daily, room service was extremely affordable, and the women and men at the front desk never made me feel unimportant. The daily temperature check-ins went smoothly because the staff was attentive and alert, excitedly ready to help any guest. I particularly loved being able to visit any restroom (the one connected to the lobby, near the dining area, or on the rooftop) and find a ready roll of toilet paper. No worries here, ladies! Overall, the experience was sweet.

All the staff performed over and beyond. The location of the hotel is beautiful. Breakfast buffet and the staff did a great job. Would stay again without hesitation. In fact we have booked for my wife’s return to Thailand.

we appreciate the upgrade of the room and very attentive, polite staff. the location right on the beach is great. some part of hotel though need a face lift of new paint. overall it was really pleasant stay.

Nice Location, Staffs are so nice and friendly.

Overall it was a good stay and will recommend others to stay here for their accommodations in Kamala, Phuket. On the other hand, the only bad experience I had was the process of my refund on my wife’s credit card because it was prepaid and she couldn’t come to Phuket due to the newly COVID restrictions I needed to cancel my wife’s prepaid payment and use my credit card to pay the full amount upon arrival which it was agreed upon between the staff at Novotel Kamala resort hotel and my wife via phone conversation. At my arrival my wife’s credit card seem to be cancelled from the invoice that was presented to me and it will be refunded back 2-3 weeks so I paid the full amount on my credit card and it was settled. Three weeks later, due to my wife diligence in checking her balance on her credit card she notice no refund came back so she made a call to the staff at Novotel Kamala resort to double check if it’s been process for a refund and shockingly the staff said it hasn’t been process yet and also needed for general manager approval, this unethical and unprofessional act is unacceptable and needs to be addressed to future guests that is waiting for a refund at Novotel Kamala resort.

Adequate

I spent 3 weeks at Novotel Kamala Beach as part of the Sandbox Programme and to “wash out” a stay in the UK before returning to Hong Kong. I had an ocean view room that was adequately equipped and serviced to a high standard every day. I had breakfast included in my stay and the food was well presented and plentiful, as was the coffee. I occasionally ate lunch and dinner from a menu that included a variety of local and Western choices. All of the food was of a good standard.

This was our 4th stay at Novotel, Kamala Beach. Room quality, and customer service excellent as usual. The hotel is located at the far end of Kamala beach, well away from beach day visitors. We look forward to staying again!

We had 3 nights upgraded to the Ocean Suite with free of charge as the Gold Member, from this suite we could breath the beach air, feel the water and enjoy the panaroma view of sea. We would like to say we were very satisfied with the best ever services from the hotel. The staffs are very gentle, friendly, helpful and knowleadgeable. The furniture were very comfortable. The hotel is very clean throughout and the beach is super clean without trashes as I can see the staff cleaning it up regularly. Breakfast was good and suited all tastes, especially the Thai buffer dinner which the hotel organized for the Songkran on 13 April was super wonderful, all members of my family they all love it. We also enjoyed with the spa and massage, it was amazing. We were really enjoy, relax and had the best time in this hotel. I will definitely come back with my family for the next vacations and I would highly recommend this hotel to friends.