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Novotel Phuket Kamala Beach Hotel 4 stars

Customer review rating 4.4/5 5,281 reviews

ALLSAFE approved hotel

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Novotel Phuket Kamala Beach
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+ 22 Services

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Pet-friendly Villas available

  • Jacuzzi and Pool Villas with private water features

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3
Tambon Kamala, Amphur Kathu
83150 phuket
thailand

Tel: +6676303700

Fax: (+66)76/303777

Check-in from 14h00

Check out up to 11h00

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS :7.96337, 98.28372

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 3 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • One Meeting room
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 166 rooms
    • No room for people with reduced mobility
    • No family room
    • 24 connecting rooms
    • 166 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Pressing
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • PHUKET INTL AIRPORT Additional charge
    • HKT Additional charge
  • Small parking
    • On site
    • 27 parking spaces
    • Private
Well-being
  • Infinity Pool
    • Outside
    • On site
  • In Balance
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years
    • Video game area
    • Childrens Club for 4 to 6 years
    • Indoor playground for children

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,281 reviews

TripAdvisor Rating 4.5/5

2,229 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

My stay related to the Phuket Sandbox was very very pleasant, the staff was supportive and gratious.

Customer review rating 4.5/5

Richard Solo - 10/10/2021 Confirmed reviews ALL

I have lived in Thailand for 18 years and never visited Phuket. This visit was related to the Phuket sandbox. Tourism is far from normal anywhere in the world these days, but I hope to return to Phuket again some day soon due to the fine time at had during my 2 week quarantine stay.

Dear Richard, Thank you for taking the time to provide us with your feedback. Your review is very much appreciated by all of us here at Novotel Phuket Kamala Beach. It was a pleasure to have hosted you for your first visit to Phuket and we couldn’t be happier that you had such a positive experience. We are delighted that you plan to return and we hope to have the opportunity to welcome you back at our resort for your second visit to the island. Sincerely, Andrew Lindsay Digital Marketing Manager
Customer review rating 5.0/5

Megan S. Solo - 06/10/2021 Confirmed reviews ALL

The staff were always so friendly and ready to help in any way they could. The grounds were wonderfully kept, so clean and beautiful. The room service was quick and easy. The daily room clean up was done quickly and with excellence. I was sad to have my time come to an end!

Dear Megan S., Thank you again for choosing to stay with us at Novotel Phuket Kamala Beach and for your glowing review of our resort. We put a lot of focus into the quality of our service, so it is always a pleasure to receive positive feedback about our team and we will make sure your kind words are passed on to them. Cleanliness is another one of our top priorities, so we are also very pleased to see that you found our hotel grounds and your room to be cleaned “with excellence.” While it is always sad to see our guests go, we know we’ve done our job right when you don’t want to leave, and we hope to welcome you back for another relaxing stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

beautiful beach

Customer review rating 3.5/5

Anonymous Solo - 29/09/2021 Confirmed reviews ALL

Hotel needs renovation and cleaning especially outdoors. Rooftop restaurant closed early

Dear Guest, Thank you very much for taking the time to provide us with your valuable feedback, which helps us to continually improve our services. We couldn’t agree with you more that we are located on a beautiful beach and we are happy to see that you enjoyed it. Regarding the maintenance of our buildings, we conduct regular upkeep in order to ensure that we maintain a level of standard expected of a Novotel, but we will share your feedback with our team to make sure that the right areas are being prioritized. We also sincerely apologize that you didn’t have more opportunity to experience our rooftop bar, On The Roof, which will reopen as of October 6th. We hope to have the opportunity to welcome you back again in the future, as we are confident that we can provide you with a more flawless experience. Sincerely, Andrew Lindsay Digital Marketing Manager

Nice place

Customer review rating 4.5/5

Anonymous Couples - 28/09/2021 Confirmed reviews ALL

It was a pleasant one night stay. The bed was very comfortable

Dear Guest, Thank you for taking the time to provide us with your feedback. It is always a pleasure to know that our guests have enjoyed their time with us, so we really do appreciate your review and hope to welcome you back for another pleasant stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

A very comfortable stay in a wonderfully secluded location.

TripAdvisor rating 4.0/5

Jenna W 27/09/2021 TripAdvisor review

I stayed here for the Phuket Sandbox and was impressed by the trip overall. The hotel rooms are exceptionally clean and spacious but do lack a 5 star finish, in that the walls were chipped as was the balcony floor. The service maids were incredible, as were the reception and bar staff who were always on hand and served room service until 11:30pm. The location was wonderfully secluded with direct access to the beach. Restaurants were within walking distance, but I would advise hiring a scooter if you are alone as walking the beach at night can be daunting. The main centre is walkable but along a busy road. The rooms offered value for money and the facilities were great, with access to a gym, rooftop bar and a restaurant providing enough entertainment that you didn't really need to leave the site. I would say that the food is average and slightly overpriced.

Well done for everything

Customer review rating 5.0/5

Les A. Solo - 26/09/2021 Confirmed reviews ALL

Excellent experience for everything

Dear Les A., Thank you very much for taking the time to provide such a positive review of our resort. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We couldn’t be happier that you had such a positive experience with us and we hope to welcome you back for another excellent stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Great stay while in Phuket Sandbox

Customer review rating 4.5/5

Kim S. Solo - 25/09/2021 Confirmed reviews ALL

Had never stayed here before but did choose this hotel for my first seven days of the Phuket Sandbox concept. And YES, I am very glad I did. Even with a reduced service level due restrictions from government I had a great stay here. Due low level of tourists in this time, there was very few people on the private beach and also around the swimming pool. Good food and great staff made this a very good and relaxing stay for me. Due changed travel rules I am considering leave Bangkok a few days earlier then planned and come to stay at Novotel Kamala Beach again.

Dear Kim S, Thank you for taking the time to provide such a glowing review of our resort. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We couldn’t be happier that you chose to stay with us for the first 7 days of your Phuket Sandbox experience and we are delighted to hear that you were pleased with your decision. We look forward to welcoming you back in the near future and hope that your next stay is just as pleasant as the last. Sincerely, Andrew Lindsay Digital Marketing Manager

Paradise by the ocean

Customer review rating 5.0/5

Daniel S. Friends - 19/09/2021 Confirmed reviews ALL

The rooms felt just a tad on the older side, and everything else was absolutely fantastic! The location by the edge of the beach helps you feel integrated with nature while also being just a short 15-minute walk down the beach from a line of highly-rated restaurants. The pool was amazing -- our kids' favorite of all-time! Breakfast buffet was incredible (ask in advance if they'll have buffet or a la carte). But above all, the kindness and hospitality of the staff was exceptional and the main reason why I would return. They were attentive to all our needs and helpful in the many situations where we needed a recommendation, medical advice, and more.

Dear Daniel S., On behalf of the team here at Novotel Phuket Kamala Beach, we would like to warmly thank you for taking the time to provide such a positive review of our resort. Our beachfront location and the quality of our service are two aspects of our hotel that we believe really set us apart, so we couldn’t be happier that you had such a positive experience with both. It is also a pleasure to see that your children had such a great time in our kid’s pool and that you found our breakfast to be “incredible.” We will make sure your comments are shared with our team at Soul Kitchen, as we are certain it will put a smile on their faces. We hope to have the opportunity to welcome you back again in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Great stay

Customer review rating 5.0/5

Anonymous Couples - 19/09/2021 Confirmed reviews ALL

Staff was excellent and very nice. They helped us find a taxi and motorbike rental. The room was always kept clean, and the location right on the beach was amazing.

Dear Guest, Thank you for taking the time to provide us with your feedback. It is very much appreciated by all of us here at Novotel Phuket Kamala Beach. The quality of our service and our cleanliness standards are two of our top priorities, so it is a pleasure to see that you had such a positive experience with both. We will make sure that your kind words regarding our service staff are are passed on to them. We hope to have the opportunity to welcome you back again in the future and that your next stay is just as pleasant as the last. Sincerely, Andrew Lindsay Digital Marketing Manager

Well located beach side.

Customer review rating 4.5/5

Watanyoo K. Families - 17/09/2021 Confirmed reviews ALL

Nice staff very good service at rooftop bar and breakfast

Dear Khun Watanyoo K., We would like to warmly thank you for taking the time to provide us with your valuable feedback. Our beachfront location and the quality of our service are two aspects of our hotel that we believe really set us apart, so we are thrilled to see that you had such a positive experience with both. We will make sure your kind words are shared with our team at On The Roof and Soul Kitchen. It would be a pleasure to welcome you back again in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Sandbox works well!

Customer review rating 4.5/5

J. C. Solo - 17/09/2021 Confirmed reviews ALL

Could not have asked for more. Polite and helpful staff from check in to check out. Room was excellent. Beach was great and view from room great.

Dear J. C., It is a pleasure to hear that you found the Phuket Sandbox program works well and we very much appreciate your positive review of our resort. Our service staff certainly are our number one asset, so we couldn’t be happier that you found them to be polite and helpful throughout your stay. We also have to agree that we have an excellent beachfront location and we are pleased that you enjoyed both the location and your room. We hope to welcome you back for another fantastic stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Amazing experience!

Customer review rating 5.0/5

Jamila M. Friends - 17/09/2021 Confirmed reviews ALL

Each day at the hotel was sweet and refreshing. The Sandbox idea is awesome because after about 6 hours at the hotel, I received my negative COVID-19 test result and was allowed to explore the beach, and the town! The service by the staff there was simply amazing. The room was cleaned and organized daily, room service was extremely affordable, and the women and men at the front desk never made me feel unimportant. The daily temperature check-ins went smoothly because the staff was attentive and alert, excitedly ready to help any guest. I particularly loved being able to visit any restroom (the one connected to the lobby, near the dining area, or on the rooftop) and find a ready roll of toilet paper. No worries here, ladies! Overall, the experience was sweet.

Dear Jamila M., Thank you so much for the glowing review of our resort. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We always strive to make our guests feel at home, so we are delighted to see that you felt welcomed by our service staff and that you felt comfortable throughout the hotel. Your kind words will be shared with the rest of our team, as we are sure that your review will put a smile on their faces. It would be an absolute pleasure to welcome you back again in the future and we hope that your next stay is just as pleasant at the last. Sincerely, Andrew Lindsay Digital Marketing Manager

Excellent services and location!!

Customer review rating 5.0/5

Kevin F. Families - 15/09/2021 Confirmed reviews ALL

All the staff performed over and beyond. The location of the hotel is beautiful. Breakfast buffet and the staff did a great job. Would stay again without hesitation. In fact we have booked for my wife’s return to Thailand.

Dear Kevin F, Thank you for taking the time to provide such a glowing review of our resort. It is very much appreciated by all of us here at Novotel Phuket Kamala Beach. We often say that we have one of the best locations in Phuket, so we are delighted to see that you found it to be beautiful. It is also a pleasure to read your kind words regarding our service staff and we will make sure your comments are passed on to the rest of the team. We look forward to welcoming both you and your wife back for another pleasant stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Great staff

Customer review rating 4.5/5

Anonymous Couples - 12/09/2021 Confirmed reviews ALL

we appreciate the upgrade of the room and very attentive, polite staff. the location right on the beach is great. some part of hotel though need a face lift of new paint. overall it was really pleasant stay.

Dear Guest, Thank you for taking the time to provide us with your valuable feedback following your recent stay at our resort. It was our pleasure to have provided you with an upgrade and we are very happy to see that you appreciated both the quality of service from our team and our excellent location on Kamala Beach. Regarding your comment on the exterior of the building, it is true that our proximity to the ocean means that buildings get weathered more quickly than in other locations and that frequent maintenance is required. Several areas of the hotel have recently been repainted, but we will make sure your feedback is shared with our Management team to ensure the right areas are being prioritized, so thank you again for your review. We hope to have the opportunity to welcome you back again in the near future and that your next stay is just as pleasant as the last. Sincerely, Andrew Lindsay Digital Marketing Manager

Good Stay

Customer review rating 5.0/5

Janatha Business - 12/09/2021 Confirmed reviews ALL

Nice Location, Staffs are so nice and friendly.

Dear Janatha, Thank you very much for taking the time to provide such a positive review of our resort. It really is appreciated by all of us here at Novotel Phuket Kamala Beach. We take great pride in both our beachfront location and the quality of service provided by our team, so we couldn’t be happier that you enjoyed both. We will make sure your kind words are shared with the rest of our team. It would be an absolute pleasure to welcome you back at our resort in the future. Sincerely, Andrew Lindsay Digital Marketing Manager

Good stay

Customer review rating 4.0/5

Makana S. Solo - 06/09/2021 Confirmed reviews ALL

Overall it was a good stay and will recommend others to stay here for their accommodations in Kamala, Phuket. On the other hand, the only bad experience I had was the process of my refund on my wife’s credit card because it was prepaid and she couldn’t come to Phuket due to the newly COVID restrictions I needed to cancel my wife’s prepaid payment and use my credit card to pay the full amount upon arrival which it was agreed upon between the staff at Novotel Kamala resort hotel and my wife via phone conversation. At my arrival my wife’s credit card seem to be cancelled from the invoice that was presented to me and it will be refunded back 2-3 weeks so I paid the full amount on my credit card and it was settled. Three weeks later, due to my wife diligence in checking her balance on her credit card she notice no refund came back so she made a call to the staff at Novotel Kamala resort to double check if it’s been process for a refund and shockingly the staff said it hasn’t been process yet and also needed for general manager approval, this unethical and unprofessional act is unacceptable and needs to be addressed to future guests that is waiting for a refund at Novotel Kamala resort.

Dear Makana S., Thank you for choosing to stay with us at Novotel Phuket Kamala Beach and for your feedback regarding your experience at our hotel. We are happy to hear that, overall, you enjoyed your stay with us and we really appreciate your recommendation of our hotel to others. However, we would like to sincerely apologize for the incident with your wife’s refund. We can confirm that the refund has now been processed and that the delay was due to a miscommunication between departments at the hotel. It has been raised with all departments involved and the necessary changes will be made so that similar incidents can be prevented in the future. Thank you again for your feedback and we hope to welcome you back in the future. Sincerely, Andrew Lindsay Digital Marketing Manager

Comfortable

Customer review rating 5.0/5

Marlo Solo - 29/08/2021 Confirmed reviews ALL

Adequate

Dear Marlo, Thank you very much for taking the time to provide us with your feedback following your recent stay at our hotel. It is always our goal to provide guests with a comfortable and relaxing stay with us, so we are pleased to see that this is what you experienced and we hope to welcome you back for another enjoyable stay in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

Great stay, friendly staff and prompt service.

Customer review rating 4.5/5

James Solo - 28/08/2021 Confirmed reviews ALL

I spent 3 weeks at Novotel Kamala Beach as part of the Sandbox Programme and to “wash out” a stay in the UK before returning to Hong Kong. I had an ocean view room that was adequately equipped and serviced to a high standard every day. I had breakfast included in my stay and the food was well presented and plentiful, as was the coffee. I occasionally ate lunch and dinner from a menu that included a variety of local and Western choices. All of the food was of a good standard.

Dear James, Thank you for taking the time to provide us with your detailed and valuable feedback regarding your recent stay at our resort. It is always a pleasure to know that our guests have enjoyed their time with us, so we really do appreciate your review and will make sure your comments are shared with the rest of the team. We hope to have the opportunity to welcome you back again in the future. Sincerely, Andrew Lindsay Digital Marketing Manager

Great Location and Excellent Service e, as Usual :0)

TripAdvisor rating 4.0/5

Rob H 05/08/2021 TripAdvisor review

This was our 4th stay at Novotel, Kamala Beach. Room quality, and customer service excellent as usual. The hotel is located at the far end of Kamala beach, well away from beach day visitors. We look forward to staying again!

Dear Rob H, Thank you for choosing to stay with us yet again at Novotel Phuket Kamala Beach and for your recommendation of our hotel. Your loyalty is very much appreciated by all of us here at the resort and we couldn’t be happier to hear that your experience this time around was just as positive as the last. We will make sure your kind words are shared with the rest of the team. It would be a pleasure to welcome you back in the future. Sincerely, Andrew Lindsay Digital Marketing Manager

Hotel for beach relax ever

TripAdvisor rating 5.0/5

janenguyentra 18/04/2021 TripAdvisor review

We had 3 nights upgraded to the Ocean Suite with free of charge as the Gold Member, from this suite we could breath the beach air, feel the water and enjoy the panaroma view of sea. We would like to say we were very satisfied with the best ever services from the hotel. The staffs are very gentle, friendly, helpful and knowleadgeable. The furniture were very comfortable. The hotel is very clean throughout and the beach is super clean without trashes as I can see the staff cleaning it up regularly. Breakfast was good and suited all tastes, especially the Thai buffer dinner which the hotel organized for the Songkran on 13 April was super wonderful, all members of my family they all love it. We also enjoyed with the spa and massage, it was amazing. We were really enjoy, relax and had the best time in this hotel. I will definitely come back with my family for the next vacations and I would highly recommend this hotel to friends.

Dear Janenguyentra, Thank you very much for taking the time to provide such a positive review and for your strong recommendation of our hotel. It is reviews like yours that really brighten our day, so it really is appreciated by all of us here at Novotel Phuket Kamala Beach and we will make sure your comments are shared with the rest of the team. We look forward to welcoming you and your family back again in the near future. Sincerely, Andrew Lindsay Digital Marketing Manager

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