Novotel Phuket Kamala Beach

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Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.5/5 1,202 reviews

ALLSAFE approved hotel

Novotel Phuket Kamala Beach
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Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Pet-friendly Villas available

  • Jacuzzi and Pool Villas with private water features

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

Tel: +66 76 303 700

Fax: +66 76 303 777

  • By plane

    PHUKET INT AIRPORT At 24km / 14.91 miles

  • By plane

    PHUKET INTL AIRPORT At 24km / 14.91 miles - Shuttle paying

GPS:7.96337, 98.28372

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Novotel Phuket Kamala Beach

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,202 reviews

TripAdvisor Rating  4.5/5  2,268 reviews

Certificate of excellence 2022

Well located and lovely pool area

Customer review rating 3.0/5

Dee Couples - Confirmed reviews ALL

Loved our stay but tarnished with an awful meal on the roof top restaurant That was expensive

Dear Deanna S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team

Well located

Customer review rating 4.0/5

Chelsea Friends - Confirmed reviews ALL

It was a good time to stay over there, love the surrounding but one a little complain that annoy us is the pillows, they are not good. You may need to change and get new one that can make people good sleep than now.

Dear Choosri M., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team for our improvement, especially on the pillows. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach Team

Good location and well stay

Customer review rating 4.0/5

Tony Families - Confirmed reviews ALL

Hotel is located in a good area, not crowded. However, car parking is available at least. Breakfast is ver good.

Dear Pakpoom R., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team for our improvement. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

Good location for relaxing, great hotel and staff

Customer review rating 5.0/5

S Solo - Confirmed reviews ALL

I was looking for a place to spend some time just relaxing, and this place was perfect. The pool and beach were secluded and quiet (away from any roads and crowds), with restaurants on the beach looking over a great sunset within walking distance. The room had everything I needed, and the staff were very thoughtful and helpful. I would stay here again!

Dear Samuel L., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. Your feedback put the smiles on our face. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

Unimpressed

Customer review rating 2.0/5

Kansinee Couples - Confirmed reviews ALL

I arrived at the hotel around 1.30 pm i know i was there earlier so the reception told me to wait for 30 mins to get the room ready so i decided to go wait at the restaurant. The reception said she would call us if the room was ready but she didn’t. It was okay, i came up and ask her is the room ready yet? She said i have to wait for more 30 mins (My friend heard when a front desk making a call to send someone to clean the room which we would check in and we were only guests waiting to check in around there) After 30 mins she came and told me to wait for another 15 mins. That was time wasted and i had to cancel all my plans that afternoon. The second day, i went island hopping all day. I came back pretty late and was exhausted so i made a room service. The staff was willing to delivery at the first time, but when i wanted to order more and use my free drink voucher at the second time, front desk said i have to go use it at the bar by myself (but first she said it was okay) On the check out day, i got a call at 11 am sharp! I thought check out time was at 12 pm I know this is my fault. But when i asked for late check out front desk strongly refused! Finally we were agree at 12 pm but i don’t understand why i had to beg for that! On the arrival day you have wasted my time and that was fine i totally understand that. But when i ask you for more time why it was so difficult. If you make the guests leave the hotel very quickly why it took you so long to get my room ready.

Dear Kansinee B., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team

Good stay

Customer review rating 4.5/5

Kc Friends - Confirmed reviews ALL

Great experience with great customer service Breakfast is quite disappointed by variety of foods and just one staff Good sea view from the room Good spa

Dear Kanchanapawan C., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team to improve on the breakfast. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala team

Well located, bad entrance

Customer review rating 3.5/5

Noppawat P. Friends - Confirmed reviews ALL

One of, if not, location around Kamala beach. However, the entrance is quite challenging if coming down from hill.

Dear Noppawat P., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

Amazing Service

Customer review rating 4.0/5

Naomi P. Couples - Confirmed reviews ALL

The service we received was amazing. The staff truly went above and beyond to help accommodate us to ensure we had an amazing experience!

Dear Sean Michael M., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

Painful and Uncomfortable Stay

Customer review rating 0.5/5

Kunal K. Families - Confirmed reviews ALL

I had the worse experience with Novotel Kamala due to various reasons 1. Very far rooms for my guests, all were in block 5 which are far from lobby, pool and it’s a maze to find a way to room. At least put some sign boards. 2. Poor Parking area 3. Breakfast Buffet is same everyday 4. AC doesn’t work in restaurant 5. Poor electrical fittings in rooms 5. Check-in experience was the worst for my guests 6. Front office needs training for sure 7. No beach shacks at their private beach

Dear Guest, Thank you very much for taking the time to share your feedback regarding your recent stay. Firstly, please allow us to apologies for our lapses in service during your stay. This feedback has been discussed internally and it is very distressing for us to learn about these issues. Please be assured that poor guest experience is not the norm at the Novotel Phuket Kamala Beach Hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, we offer my personal apologies to you. We are very distressed that you had to undergo this experience, but would like to thank you for letting me know and giving us the opportunity to improve and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team

Excellent stay

Customer review rating 5.0/5

Simeon P. Couples - Confirmed reviews ALL

I’d like to express the satisfaction of my stay at the Kamala Beach Novotel. The greatest assets of the hotel are location and staff. I am extremely delighted with the staff’s attitude and the service. I would definitely recommend this hotel and would visit again.

Dear Simeon Yovchev P., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Bella. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

Decent experience

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

May improve service a bit to justify the Name. Location in great.

Dear Mandar Mohiniraj J., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team

Great location, friendly vert helpful staff

Customer review rating 5.0/5

Matt P. Solo - Confirmed reviews ALL

My 10 night stay at novotel was excellent I couldn't fault anything very pleasant stay I will be back

Dear Matthew Edwin P., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

Lovely short stay at the Novotel

Customer review rating 4.5/5

Jen C. Couples - Confirmed reviews ALL

We took a chance to spend our last 2 nights in Novotel Kamala. It was a GREAT choice. If you are looking for a calm relaxing experience, you can find it here. Check-In was an efficient relaxed experience. Our room on the 4th floor was clean, bright and inviting. Room service and Housekeeping was quick and very helpful. Concierge assisted us with rental of scooters (Thank you!) as you would need your set of wheels to explore the area.

Dear Jennifer C. Suk Ping, We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach Team

Hotel located at the nice and cozy beach. The front is too busy to pick up the call. Amenity kit in the bath room need to be requested time by time via app , that so complicate!

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Overall i do very happy to stay here if i need not to request the amenity kit every day! shower gel, coffee, tea that not available in the room even the 2nd day that i am in the hotel. To communicate via app is not convenience too. Front office is too busy.

Dear Apiwan B., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team

Good spot on the Beach

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

10 days. Not impressed with the cafe' or kitchen. The pool and beach were good, of course. The hallways were littered with dead cockroaches and no one cleaned them up for days! Room smelled of rubber (I think it was the Luxury Vinyl Tiles giving off a weird smell. The maids were great at cleaning the room, so it had nothing to do with hygiene.

Dear Bradley S., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Phuket Kamala Beach Team

Good location

Customer review rating 3.5/5

Simon. Couples - Confirmed reviews ALL

Stayed in room 210 which was clean and did what you need from a room. Only thing is that the tap in the sink os so small that when using it to wash hands water goes up the back wall and not onto the sink. The location is excellent with the beach right at the hotel and it was very quiet. The pool area was also quite but the decking flooring need some care as it is lifting up in many places. Food was good and staff very friendly. Would visit again as reasonable priced. Just need som TLC in areas to score more.

Dear Simon E., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Phuket Kamala Beach team

GREAT STAY IN A WELL RUN HOTEL

TripAdvisor rating 5.0/5

DSAPETE Couples - TripAdvisor review

Stayed here for 16 nights in Januay. Right on the beach with great views. The staff are exceptionally well managed and trained as was evinced by the swift and courteous service levels that we experienced everywhere! The check in staff on the 18th of Jan were very helpful especially in relation to loading "covid apps"! The food in the restaurant was perfect, but as always you can get cheaper "on the beach and in the village", but the quality can not be faulted, nor the friendly smiling service. Of note as the "Thai Buffet" evening, great tastes at a grat price. Also not to be forgotten were the cocktails and sunset from the roof bar...Stunning! We had an issue with our electrics in the romm and the manager himself ensured that the fault was fixed safely and swiftly. The hotel itself could do with a little paint here and there, but in a tropical environment this is normal! We took several trips booked from the reception area which were fantastic and thr information supplied was "spot on". Finally the SPA is well worth a visit. Clean professional and soooo relaxing! Overall a really well run hotel in a great location and I have already recommended to others !!

Dear DSAPETE, Thank you so much for your kind words about your recent visit to the Novotel Phuket Kamala Beach. The team are a credit to the hotel and very pleased that their service levels impressed you. I am pleased that the food and beverage and in particular our taste of Thailand buffet were to your liking and that you enjoyed spending time at On The Roof which truly has some of the best sunset views on the island. I am also pleased that you enjoyed your treatments in the hotel Spa which I agree is well worth a visit during a visit to the hotel. I can assure you that maintenance works are continually in our plans and we will be undertaking more during the off season this year. We all look forward to your next visit to the property. Kind Regards Paul Smith

Great location but hotel needs maintenance

TripAdvisor rating 3.0/5

JohannV_11 TripAdvisor review

I stayed 1 week. Top location right on Kamala beach. Lovely staff and vibe. Food good. The hotel outside and inside badly needs heavy makeover. I am willing to show understanding in difficult Covid times but maintenance is really urgent. The hotel is really worth of good restoration. We tipped house cleaning generously every day to make sure the room was cleaned properly.

Dear Johann, Thank you for taking the time to review the hotel. I am glad you liked the location, staffs service and vibe of the hotel. In regard to hotel maintenance, I can assure you that we are constantly in the process of improving the property and have a solid plan for the year ahead. Pleased you found that your room was cleaned properly and although I am sure the housekeeping team member appreciated the tip you do not need to do this in order for your room to be serviced properly. Kind Regards Paul Smith

A fantastic vacation

TripAdvisor rating 5.0/5

herwigvanbeneden TripAdvisor review

The hotel is located greatly: the end of the Kamala beach bay, hardly anyone passing on the beach. Staff is great, Paul and Pinky making our stay perfect. The hotel offers good lunch and dinner service. Additionally beach restaurants at a 5 minute walk. My family and I go back any time! HvB

Thank you for taking the time to tell us about your stay Herwig, I am thrilled you enjoyed this stay as much as your last and it is always a pleasure to host you and the family. The whole team look forward to seeing you again in the not too distant future and providing you with another memorable experience. Kind Regards Paul Smith

Hotel is tired - not up to the Novotel standard

TripAdvisor rating 2.0/5

210colleen TripAdvisor review

The hotel and rooms are very worn - not in good condition. The garden view is more the back end of the mechanical. The balcony door won't open. The hair dryer doesn't work. I was charged a full night as I came in on the early morning plane and with the sandbox program you need to go to my room. I accepted this - the covid test result was back early afternoon but they did not clean my room that day.

Dear 210colleen, Thank you for taking the time to provide us with your feedback, which helps us to continually improve our services. It is disappointing to see that we were unable to meet your expectations and we would like to sincerely apologize for having let you down on this occasion. Your feedback has already been passed on to our Engineering and Housekeeping team to be addressed, so thank you for raising it with us. We do hope that you will give us the opportunity to welcome you back in the future, as we are confident that we can turn your experience around. Sincerely, Kluaymai Tanthawisut Digital Marketing Manager

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