Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,385 reviews

Novotel Phuket Kamala Beach - Image 1
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Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,385 reviews

TripAdvisor Rating  4.0/5  2,450 reviews

Certificate of excellence 2024

Good location but needs maintainance and TLC

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Location was good. some Staff at reception was good some may be need more experience. Property itself was worn out, poor maintained. lampshade i room was hanging loose, bed back was not installed properly. 3rd floor Bar staff didnot explain the happy hour rules, extra charges were waived of after complaining but didnot enjoy the discussion. For the cost paid and name NOVOTEL , property was not upto standard

Dear Sandeep A., Thank you for taking the time to tell us about your experience at the Novotel Phuket Kamala Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Best Location in Kamala beach

Customer review rating 5.0/5

Alexander S. Couples - Confirmed reviews ALL

Perfect location, the hotel directly on the Kamala beach. Very nice view of the Sunset:)

Dear Alexander S., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Nice Beach Property

Customer review rating 4.5/5

Saurabh G. Families - Confirmed reviews ALL

Mr Nice at the reception was very kind and explained everything about the resort in detail and he even upgraded our room at a nominal amount.

Dear Saurabh G., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Good Stay

Customer review rating 3.5/5

Michelle C. Families - Confirmed reviews ALL

All in all a good stay. Our rooms were very nice and location to the beach was excellent. Bolt rides were a bit pricey compared to Bangkok and Krabi and so much traffic. The hotel is very corporate as I would have like to see more hospitality. It was a good stay.

Dear Michelle C., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Communication Mgr.

Good stay

Customer review rating 4.5/5

Ian H. Couples - Confirmed reviews ALL

Location of the hotel is fantastic. The staff are very friendly and the cleaning staff do an amazing job.

Dear Ian H., We very much appreciate your comments regarding your stay at the Novotel Phuket Kamala Beach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Phonchanok Jinpon Digital Marketing & Marketing Mgr.

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Other web-users rate our hotel

  • 819 reviews 8.3/10 Location
  • 956 reviews 7/10 Room
  • 1,090 reviews 8.4/10 Service
  • 17 reviews 8.1/10 WiFi
  • 606 reviews 8.9/10 Beach
  • 431 reviews 8/10 Breakfast
  • 348 reviews 5.7/10 Cleanliness

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