Novotel Phuket Kamala Beach 4 stars

Customer review rating (ALL Rating) 4.3/5 1,374 reviews

Novotel Phuket Kamala Beach - Image 1
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Description

Hotel extras

  • Direct beachfront access

  • Rooftop bar with stunning sea views

  • Only a short drive from the hustle and bustle of Patong

  • Jacuzzi and Pool Villas with private water features

Our accommodation(s)

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Hotel location

Novotel Phuket Kamala Beach

118/16 Moo 3, Tambon Kamala, Amphur Kathu
83150 PHUKET
Thailand

GPS:7.96337, 98.28372

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,374 reviews

TripAdvisor Rating  4.0/5  2,452 reviews

Certificate of excellence 2024

Lovely view and, eventually, a nice experience

Customer review rating 3.5/5

Duncan Couples - Confirmed reviews ALL

On arrival, we were given a room (609), that was, to put it bluntly, unsuitable for anyone to stay in, something evident by the fact that, after complaining and being moved to another room the next day (607), even the room we moved to needed extensive repairing and maintenance. I also believe the original room was given maintenance after we moved out as it was empty for at least 2 days. To summarise: - The bathroom was filthy, with black mold all over the shower head, as well as being generally dirty in all areas - The curtains didn't fit properly, meaning that the 'blackout curtains' that are advertised didn't work at all, making the room very bright overnight - The mirror was flaking and rusty - Numerous holes in the walls had been poorly repaired - Multiple light switches did nothing - I could not turn the balcony lights off, meaning they were on all night - The pool was dirty - There was a stain on the bedding - The TV was almost hanging off the wall After complaining and accepting that I had no choice but to stay their on the 1st night, Novotel did refund that night as credit to be used at the hotel and then refunded the balance on departure. For a room that is purported to be 10,000 TBH/night, the fact that it was allowed to be filled was beyond me. Clearly no care had been taken of it, and, as mentioned, even the room they moved us to was extensively repaired all day before we switched. Overall, the hotel did try their best to make the stay very enjoyable. The service was very good and, in fairness, the problems did get resolved with direct discussion by the manager, who approached us at breakfast every day to ensure that we were happy. I will say that the in room dining and drinks are, even by resort standards, extortionate and should probably be best avoided to maximise your stay. The facilities in general were to a good standard, with the gym and pool both being well maintained and staffed. One thing to note is that any Grab or Bolt rides from this location are a) difficult to get and b) extortionate. Again, this is not the hotel's issue, but worth noting for other guests.

Ok stay

Customer review rating 3.0/5

Rune A. Couples - Confirmed reviews ALL

Good location close to the beach, nice but small swimmingpool, very good breakfast, clean room with good bed, very bad sunbeds, bad mainained buildings ourside, sunbed towels was not very good, very expencive food and drinks at the pool bar, very dirty river ends into the sea close to the hotel. We vill not come back to this hotel.

Fair location

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Hotel ,room breakfast was good. The sunbeds let you down ,with no pads on the sunbeds it made for very uncomfortable poolside experience. All 6 of us in our party are in agreement .All other hotels along Kamala beach have them why not the novotel

Good stay

Customer review rating 4.5/5

Ploy Solo - Confirmed reviews ALL

Everything is good but not enough beach bed for everyone. Stuff was very nice, friendly, and helpful. I’ll definitely come back again.

Communication Poor

Customer review rating 3.5/5

Gill Friends - Confirmed reviews ALL

I contacted yourselves several times prior to my arrival ( 3rd stay with you) as we had booked with a third party and my silver status would not be recognized. I was told I could redeem my points at the hotel directly with the outlet.. I then double checked on the day with reception. I was told I could not use them full stop. When I showed the girl the email from yourselves saying I could, she changed her mind. I arrived at the roof top bar and checked with the bar man that I could use them for drinks for my friends. He took a pic of my silver status and then we ordered drinks. When I went to pay he told me I could not use my points as they could not be used in a drinks promotion ( happy hour) but never mentioned this when taking the order.. very upsetting and expensive for me and actually embarrassing. I have stayed with you 3 times and this is the first time I have not booked with you directly and I am treated terribly - no recognition if you don't book directly ?? I am going to write to Accor about this matter too as the points have now expired and could have been used on the trip.

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Other web-users rate our hotel

  • 824 reviews 8.3/10 Location
  • 961 reviews 7/10 Room
  • 1,089 reviews 8.4/10 Service
  • 17 reviews 7.6/10 WiFi
  • 609 reviews 8.9/10 Beach
  • 429 reviews 7.9/10 Breakfast
  • 345 reviews 5.6/10 Cleanliness
  • 332 reviews 4.6/10 Amenities

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