Pullman Lijiang Resort & Spa

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Pullman Lijiang Resort & Spa

Customer review rating (ALL Rating) 4.6/5 188 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • The mountain views will amaze even the most seasoned traveller

  • A blending of traditional Naxi design with modern amenities

  • After a long day, unwind with Spa treatment.

  • Enjoy wine tasting and a free flow beverage experience with MyGlass package.

  • Keep your kids happy with activities, kids meals and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Lijiang Resort & Spa

Shuhe Old Town Entrance Road, Lijiang, Yunnan Province
674100 LIJIANG
China

Telephone +86 888 530 0111

Fax +86 888 530 0222

Contact email

  • LIJIANG PUBLIC STATION TRANSPORT:  LINE 11 SHUHE ENTRANCE ROAD

  • By plane

    LIJIANG AIRPORT At 28km / 17.4 miles - Shuttle paying

  • By train

    LIJIANG RAILWAY STN At 10km / 6.21 miles

GPS:26.911815, 100.217135

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Naxi style villas have 1, 2 or 3 bedrooms, plus underfloor heating, mountain views and Nespresso machines. Some also feature outdoor heated soak tub. Hotel rooms feature balconies (2F), and all room types feature Pullman Beds and connectivity panels.

Our guest reviews

Our guest reviews for
Pullman Lijiang Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  188 reviews

TripAdvisor Rating  5.0/5  1,398 reviews

Certificate of excellence 2022

Pleasant stay

Customer review rating 5.0/5

Wolf Families - Confirmed reviews ALL

Friendly & professional team in well maintained resort

Dear Wolfram Burkhart S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice place, friendly & professional team

Customer review rating 5.0/5

Wolf Families - Confirmed reviews ALL

Nice place, good location and most importantly very friendly & professional team. Especially reception and manager of restaurant with outstanding attitude

Dear Wolfram S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A wonderful stay in Lijiang

Customer review rating 5.0/5

Scott S. Couples - Confirmed reviews ALL

Guest relations team contacted us one day before arrival and the room was full of thoughtful amenities when I just checked in. Very impressive

Dear Zhi Jia S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 5.0/5

Jessie Friends - Confirmed reviews ALL

Very nice view of YuLong Snow mountain in hotel. Rich and delicious breakfast. Polite staffs with excellent service.

Dear Jie X., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great place to relax and starting point for tours

Customer review rating 4.5/5

Thomas R. Business - Confirmed reviews ALL

Thank you for upgrading to the one bedroom villa. I had a wonderful time at the resort. Good infrastructure, easy to access the sightseeing and the beautiful mountain area around Lijiang. The resort is beautiful and brings a relaxing atmosphere - also great to see it is very children friendly (I was alone, but enjoy the environment of happy kids around). The staff is extremely friendly. If looking at improvements: I do not understand why the SPA area is closed (it is the first hotel in China, where this was the case), it would be great to get access to some tours from the hotel and finally if some more persons in the team could speak English, it would make it easier for foreign tourists.

Dear Thomas R., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very beautiful villa and good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Very beautiful villa with the perfect balance of traditional Yunnan style and western style. The breakfast buffet is pretty nice as well, definitely worth waking up for lol. The staff is super helpful and very polite to us and attend to our needs through our whole stay. Very grateful for the manager who offered us the free upgrade so that we had the chance to have this amazing experience.

Dear Jianhua H., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent service and villa

Customer review rating 5.0/5

Jacky M. Families - Confirmed reviews ALL

Excellent service and two bed rooms villa

Dear Chi Lung M., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fantastic

Customer review rating 5.0/5

Zhang Families - Confirmed reviews ALL

I very much liked the hotel’s architecture. The service was impeccable and the breakfast is great.

Dear Yan Shi J., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful hotel

Customer review rating 4.5/5

Kate Friends - Confirmed reviews ALL

A great stay, beautiful hotel. Staff at the hotel were all extremely professional and helpful. Special mention to Elvis who sorted arrangements for trips for us. Would recommend and return to this hotel. Thank you!

Dear Kate M., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A must try

Customer review rating 5.0/5

Bruce Couples - Confirmed reviews ALL

We had a fantastic three nights stay in the Deluxe one bed villa. It felt great soaking in the outdoor tub at night time or simply sitting around in the private garden. The resort is very quite and relaxed, with a great eco system. We enjoyed hanging out with Mr. Peacock and the family of ducks. We also had all of our meals in the hotel‘s restaurant as it has decent food and is reasonably priced especially after the A+ discount.

Dear ziqian w., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

TripAdvisor rating 5.0/5

raymanleezheng TripAdvisor review

Great resort ! Good location near Suhe old town, Hotel room facility it is good, Restaurant provide traditional local food. Staff friendly and helpfully. If hotel can provide free shuttle bus to Suhe old town will be better.

尊敬的客人，您好，非常感谢您抽出宝贵时间对酒店给予评价！首先感谢您下榻丽江铂尔曼度假酒店并接受我们的服务！我们非常开心看到您对酒店的肯定，这让我们倍受鼓舞！酒店紧靠束河古镇，将连绵的玉龙雪山尽收眼底，距离丽江市区和有“历史文化遗产”美誉的大研古镇仅有10分钟的路程。酒店设计灵感来自当地纳西族的传统建筑，底层设计的同时融入了现代中式装饰元素，大小花园水流环绕，中心湖更是汇聚了酒店的诗画美景精华。酒店内饲养了孔雀、小鸭子、小兔子等小动物，让宾客在美丽的园林中感受与大自然的互动，带走一段难忘的记忆。再次感谢您的分享，期待与您再次相聚。

Very excellent hotel

TripAdvisor rating 5.0/5

henrybaihn TripAdvisor review

Staying in the hotel is very comfortable. The surroundings are very nice and beautiful. You can find lots of guests take pictures from the balcony in the room. I suggest to staying in the villa because you can relax yourself here. You can see a private garden in the villa. The room is very clean and quiet. You can have good sleep here. The bathroom is big too and there is a huge bath tube. The foods in the restaurant are very yummy. Especially the service in the hotel is very nice. Esch staff would say hello to you upon meeting in the hotel. You can see smiles on their face. I will choose my accommodations here again next time.

Hello, thank you very much for your valuable time! First of all, thank you for staying at Pullman resort Lijiang and accepting our service! We are very happy to see your affirmation of the hotel, which makes us very inspired! The hotel is close to Shuhe ancient town, with a panoramic view of the continuous Yulong Snow Mountain. It is only 10 minutes away from Lijiang City and Dayan ancient town, which is known as "historical and cultural heritage". The design of the hotel is inspired by the traditional architecture of the Naxi people. The underlying design is integrated with modern Chinese decorative elements, surrounded by big and small gardens, and the central lake is the essence of the poetic beauty of the hotel. Peacocks, ducklings, rabbits and other small animals are raised in the hotel, so that guests can feel the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for your sharing and look forward to meeting with you again.

good view and great comfort

Customer review rating 4.5/5

Cj Couples - Confirmed reviews ALL

Wonderful place to stay and easy to walk around the compounds. Short walking distance to Shuhe ancient town. One of the most impressive & delicious food we had in Lijiang area.

Dear Chia Ju C., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful resort with some service issues

Customer review rating 3.5/5

Gregg Couples - Confirmed reviews ALL

Just spent 6 nights at the Pullman Lijiang. I'll start by saying the room and hotel grounds are beautiful. We booked a standard 1-BR villa but upgraded to the Deluxe at check-in mainly for the outdoor hot tub. Unfortunately, only used the hot tub once because the water level was too low, the water was so dirty and only 2 of the 4 jets were working. Other minor service issues: 20 minutes to get a martini when only 5 other people in the restaurant, cleaning person didn't take away all the dirty dishes and threw away my personal razor, refrigerator in room wasn't cold at all even at highest level, and hamburger ordered from room service was completely raw inside. The breakfast was adequate but not really up to 5-star standards. We did enjoy the very large room, the patio and the super comfortable bed. Overall, a good experience but would probably try a different resort if we returned to Lijiang.

Dear Gregg Thomas W., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your comments and feedback. We will inform relevant departments to make improvements and improve the guest's experience, especially for members like you. We hope you can give us an opportunity to improve and stay in our hotel next time in Lijiang. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Large space，good service in restaurant.

Dear Min S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice view of Jade Dragon Mountain and strategic location

TripAdvisor rating 5.0/5

chektan TripAdvisor review

The resort is located near Jade Dragon Mountain National Park, walking distance to Su He Old Town涑河古镇, also near White Sand Old Town 白沙古镇 and Da Yan Old Town大研古镇 , UNESCO heritage. A pleasant dining area with companion of smal animals.

Beautiful facility, but the staff needs help

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

The facility is quite beautiful, especially the villas. The check in process needs improvement. It shouldn't take two hours to check in to any hotel. The housekeeping also needs improvement. I understand the goal of reducing housekeeping expenses, but when the toilet paper has run out it needs to be replaced.

Dear Edward Morton S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your suggestions, the hotel attaches great importance to it. We will make improvements and carry out corresponding training, so as to bring more perfect experience for guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hidden treasure

TripAdvisor rating 5.0/5

liaket Solo travel - TripAdvisor review

Even this hotel is not location near to Lijiang main attraction - old historical town - it is very good option to stay. It is only 10 minutes by walk for Shuhe old town. All the villas and main buildings of the hotel are harmoniously integrated into the landscape with the main focus on Lijiang treasure - Jade Snow Mountain which reflects in the pod just right after entrance to the territory of hotel. I was happy enough to be upgraded to stay at villa which has charm and great amenities. Huge bed with great linen and choice of pillows. Huge bathroom with shower and bath. Cosy living room. Great breakfast, mostly with local dishes, very delicious and various. In the afternoon it is possible to enjoy afternoon tea and glass of wine in the pleasant atmosphere of bar with great view over mountains. Also I have chance to visit SPA. Very professional and relaxing. And very thankful to the stuff: even sometimes we had some language barriers they were always eager to help and support in any needs. I would love to come there back.

Thank you very much for your stay in lijiang pullman resort hotel and share your experience with us.Hear you sure, we are very happy, your satisfaction is our forward momentum, we will continue to maintain and continuously improve their hard, ready to come back at any time, you are looking forward to your visit again.

pullman lijiang resort

TripAdvisor rating 4.0/5

lamyaab Couples - TripAdvisor review

Pullman Resort Hotel is a beautiful design away from the old city 12 minutes walk, the old city and the Plaza shopping complex 15 minutes by taxi, the hotel entrance and reception are good, few staff speak English. The hotel rooms are clean and full service, the design is beautiful, they have a carriage with a horse taking you around the resort . The breakfast restaurant is good, the problem is that they dont have a buffet for dinner , they have Fridays only, and the rest of the days menu. The hotel also needs an indoor Swimming pool indoor .

Dear guest, It is our great hour to become you host hotel, and thanks for taking time to share your experience with us. I am happy to hear that you had a wonderful stay with us. We are pay special attention to the guest experience in Pullman Lijiang Resort and Spa, we always try our best to improve our-self, so your feedback is important for us, I will share your feedback with our team member to adjust. As you know, Lijiang, which is an old town with the traditional colorful culture, it is worth to discovery and explore, I hope we will meet again in such beautiful city, also in Pullman Lijiang. Every successful in the future! Assistant Front Office Manager Arrow ZHANG

Glad to stay in this excellent hotel again!

TripAdvisor rating 5.0/5

ranger0816 Couples - TripAdvisor review

After the change of my schedule, I had no reservation to return Lijiang and stay at this excellent hotel again. I am happy to meet those warmest staff and feel like to reunion with my best friends. Michael, Tina, Lisa, Selina, Emily, Regina, Van, Bella, Cecilia ( the front desk staff), Dylan and Jack. All of you lighted up my days in Lijiang and thanks for your greatest hospitalities. Please accept my deepest thanks.Certainly I will stay at your hotel again and again, also recommend to my friends as well. Michael & your team - WELL DONE!

Dear ranger0816 Thank you very much for taking your time to review your recent return stay here with us at Pullman Lijiang Resort and Spa. It is our great pleasure that we could give you the right support to make your stay here with us a memorable one. Rest assured that the positive mentioned team members will be rewarded accordingly and that your feedback will be aused as further encouragement for all of us here at the resort to remain focused on the wellbeing and satisfaction of our guest during their stay. We all look forward to welcome you back here on side soonest to include you again into the Pullman Lijiang Resort and Spa Family. Kind regards Michael Schumacher General Manager

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