Pullman Lijiang Resort & Spa Hotel

Customer review rating 4.5/5 930 reviews

ALLSAFE approved hotel

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Pullman Lijiang Resort & Spa
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+ 24 Services

Hotel extras

  • The mountain views will amaze even the most seasoned traveller

  • A blending of traditional Naxi design with modern amenities

  • After a long day, unwind with Spa treatment.

  • Enjoy wine tasting and a free flow beverage experience with MyGlass package.

  • Keep your kids happy with activities, kids meals and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • LIJIANG AIRPORT Paying
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 3 Bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Golf
  • Other sports activities
Business services
  • 4 Meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Pullman Lijiang Resort & Spa

Shuhe Old Town Entrance Road
Lijiang
Yunnan Province
674100 lijiang
china

Tel: +868885300111

Fax: (+86)888/5300222

Check-in from 15h00

Check out up to 12h00

  • LIJIANG PUBLIC STATION TRANSPORT :  LINE 11 SHUHE ENTRANCE ROAD

  • By plane

    LIJIANG AIRPORT At 28km / 17.4 miles - Shuttle paying

  • By train

    LIJIANG RAILWAY STN At 10km / 6.21 miles

GPS :26.911815, 100.217135

Our accommodation(s)

Naxi style villas have 1, 2 or 3 bedrooms, plus underfloor heating, mountain views and Nespresso machines. Some also feature outdoor heated soak tub. Hotel rooms feature balconies (2F), and all room types feature Pullman Beds and connectivity panels.

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 42 / 452 sq ft
  • Views: Garden View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe one King Room

  • Max. number of persons: 3
  • Area: From 40 / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone
  • Mini Bar

PREMIUM DELUXE,1 King Size Bed, Snow mountain view

  • Max. number of persons: 3
  • Area: From 50 / 538 sq ft
  • Views: Mountain view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single BedsNon contractual photo

  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft

Deluxe Room with Two Single Beds and BalconyNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft

Deluxe Room with One King-size Bed and BalconyNon contractual photo

Accessible room
  • Max. number of persons: 2
  • Area: From 42 / 452 sq ft
Rooms

Our restaurants and bars

XI WESTERN RESTAURANT

Type of cuisine: International

XI Western Restaurant is a stylishly all-day-dining restaurant with alfresco dining seats and a stunning view of lake and Jade Dragon snow mountain. Enjoy classical, modern and innovative dishes with a wide selection of wine from around the world.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

ZUN CHINESE RESTAURANT

Type of cuisine: Regional

ZUN Chinese Restaurant offers Chinese cuisine together with a selection of sophisticated regional fare. The chefs present either local Naxi or regional favorites as part of the daily dishes.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -
Lunch

1919 BAR

It is an ideal place for private parties and business.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

MIST LOBBY BAR & LOUNGE

It is an ideal place to take a rest and chat

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

TIAN LU LIBRARY

It the ideal place for private parties and business.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 333

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman Lijiang Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

930 reviews

tripadvisor

TripAdvisor Rating 5.0/5

1,234 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Beautiful hotel

Customer review rating 4.5/5

Kate Friends - 10/04/2021 Confirmed reviews ALL

A great stay, beautiful hotel. Staff at the hotel were all extremely professional and helpful. Special mention to Elvis who sorted arrangements for trips for us. Would recommend and return to this hotel. Thank you!

Dear Kate M., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A must try

Customer review rating 5.0/5

Bruce Couples - 01/04/2021 Confirmed reviews ALL

We had a fantastic three nights stay in the Deluxe one bed villa. It felt great soaking in the outdoor tub at night time or simply sitting around in the private garden. The resort is very quite and relaxed, with a great eco system. We enjoyed hanging out with Mr. Peacock and the family of ducks. We also had all of our meals in the hotel‘s restaurant as it has decent food and is reasonably priced especially after the A+ discount.

Dear ziqian w., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great stay

TripAdvisor rating 5.0/5

raymanleezheng 07/03/2021 TripAdvisor review

Great resort ! Good location near Suhe old town, Hotel room facility it is good, Restaurant provide traditional local food. Staff friendly and helpfully. If hotel can provide free shuttle bus to Suhe old town will be better.

尊敬的客人,您好,非常感谢您抽出宝贵时间对酒店给予评价!首先感谢您下榻丽江铂尔曼度假酒店并接受我们的服务!我们非常开心看到您对酒店的肯定,这让我们倍受鼓舞!酒店紧靠束河古镇,将连绵的玉龙雪山尽收眼底,距离丽江市区和有“历史文化遗产”美誉的大研古镇仅有10分钟的路程。酒店设计灵感来自当地纳西族的传统建筑,底层设计的同时融入了现代中式装饰元素,大小花园水流环绕,中心湖更是汇聚了酒店的诗画美景精华。酒店内饲养了孔雀、小鸭子、小兔子等小动物,让宾客在美丽的园林中感受与大自然的互动,带走一段难忘的记忆。再次感谢您的分享,期待与您再次相聚。

Very excellent hotel

TripAdvisor rating 5.0/5

henrybaihn 02/01/2021 TripAdvisor review

Staying in the hotel is very comfortable. The surroundings are very nice and beautiful. You can find lots of guests take pictures from the balcony in the room. I suggest to staying in the villa because you can relax yourself here. You can see a private garden in the villa. The room is very clean and quiet. You can have good sleep here. The bathroom is big too and there is a huge bath tube. The foods in the restaurant are very yummy. Especially the service in the hotel is very nice. Esch staff would say hello to you upon meeting in the hotel. You can see smiles on their face. I will choose my accommodations here again next time.

Hello, thank you very much for your valuable time! First of all, thank you for staying at Pullman resort Lijiang and accepting our service! We are very happy to see your affirmation of the hotel, which makes us very inspired! The hotel is close to Shuhe ancient town, with a panoramic view of the continuous Yulong Snow Mountain. It is only 10 minutes away from Lijiang City and Dayan ancient town, which is known as "historical and cultural heritage". The design of the hotel is inspired by the traditional architecture of the Naxi people. The underlying design is integrated with modern Chinese decorative elements, surrounded by big and small gardens, and the central lake is the essence of the poetic beauty of the hotel. Peacocks, ducklings, rabbits and other small animals are raised in the hotel, so that guests can feel the interaction with nature in the beautiful garden and take away an unforgettable memory. Thank you again for your sharing and look forward to meeting with you again.

good view and great comfort

Customer review rating 4.5/5

Cj Couples - 19/11/2020 Confirmed reviews ALL

Wonderful place to stay and easy to walk around the compounds. Short walking distance to Shuhe ancient town. One of the most impressive & delicious food we had in Lijiang area.

Dear Chia Ju C., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful resort with some service issues

Customer review rating 3.5/5

Gregg Couples - 02/11/2020 Confirmed reviews ALL

Just spent 6 nights at the Pullman Lijiang. I'll start by saying the room and hotel grounds are beautiful. We booked a standard 1-BR villa but upgraded to the Deluxe at check-in mainly for the outdoor hot tub. Unfortunately, only used the hot tub once because the water level was too low, the water was so dirty and only 2 of the 4 jets were working. Other minor service issues: 20 minutes to get a martini when only 5 other people in the restaurant, cleaning person didn't take away all the dirty dishes and threw away my personal razor, refrigerator in room wasn't cold at all even at highest level, and hamburger ordered from room service was completely raw inside. The breakfast was adequate but not really up to 5-star standards. We did enjoy the very large room, the patio and the super comfortable bed. Overall, a good experience but would probably try a different resort if we returned to Lijiang.

Dear Gregg Thomas W., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your comments and feedback. We will inform relevant departments to make improvements and improve the guest's experience, especially for members like you. We hope you can give us an opportunity to improve and stay in our hotel next time in Lijiang. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.0/5

Anonymous Friends - 09/10/2020 Confirmed reviews ALL

Large space,good service in restaurant.

Dear Min S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice view of Jade Dragon Mountain and strategic location

TripAdvisor rating 5.0/5

chektan 01/09/2020 TripAdvisor review

The resort is located near Jade Dragon Mountain National Park, walking distance to Su He Old Town涑河古镇, also near White Sand Old Town 白沙古镇 and Da Yan Old Town大研古镇 , UNESCO heritage. A pleasant dining area with companion of smal animals.

Beautiful facility, but the staff needs help

Customer review rating 3.5/5

Anonymous Couples - 25/08/2020 Confirmed reviews ALL

The facility is quite beautiful, especially the villas. The check in process needs improvement. It shouldn't take two hours to check in to any hotel. The housekeeping also needs improvement. I understand the goal of reducing housekeeping expenses, but when the toilet paper has run out it needs to be replaced.

Dear Edward Morton S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your suggestions, the hotel attaches great importance to it. We will make improvements and carry out corresponding training, so as to bring more perfect experience for guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hidden treasure

TripAdvisor rating 5.0/5

liaket Solo travel - 18/01/2020 TripAdvisor review

Even this hotel is not location near to Lijiang main attraction - old historical town - it is very good option to stay. It is only 10 minutes by walk for Shuhe old town. All the villas and main buildings of the hotel are harmoniously integrated into the landscape with the main focus on Lijiang treasure - Jade Snow Mountain which reflects in the pod just right after entrance to the territory of hotel. I was happy enough to be upgraded to stay at villa which has charm and great amenities. Huge bed with great linen and choice of pillows. Huge bathroom with shower and bath. Cosy living room. Great breakfast, mostly with local dishes, very delicious and various. In the afternoon it is possible to enjoy afternoon tea and glass of wine in the pleasant atmosphere of bar with great view over mountains. Also I have chance to visit SPA. Very professional and relaxing. And very thankful to the stuff: even sometimes we had some language barriers they were always eager to help and support in any needs. I would love to come there back.

Thank you very much for your stay in lijiang pullman resort hotel and share your experience with us.Hear you sure, we are very happy, your satisfaction is our forward momentum, we will continue to maintain and continuously improve their hard, ready to come back at any time, you are looking forward to your visit again.

Luxurious Villas, Beautiful Setting and Views, Genuinely Great Service

Customer review rating 5.0/5

Dominic T. Couples - 06/01/2020 Confirmed reviews ALL

We stayed in a Deluxe King Room with a mountain view and it was perfect. Spacious bed and bath rooms, lounge area, living room and a garden with a hot tub—all beautiful designed with meticulous attention to detail. The lobby view of Jade Dragon Snow Mountain is impressively majestic. Special mention goes to Lina from the 1919 bar as well as restaurant, I was feeling rather ill on Christmas Eve and she thoughtfully suggested that I have something light like porridge at the quieter 1919 bar, instead of the noisy Christmas Dinner Buffet. On top of that, she instructed the lady staff at bar 1919 to make a pot of hot ginger tea for me which really helped alleviate my stomach discomfort. The lady staff (can't remember her name) at Bar 1919 also made me a pot of hot ginger tea the following 2 days as I was still not feeling 100%. Their actions went above and beyond their duties and exemplified kindness and empathy for another human being, not just as a guest. They have my utmost respect and gratitude. :) Another mention goes to Vicky from the front desk, she efficiently handled my unusual request for exchange of cash using WeChat as I didn't have foreign currency on hand. Her genuine friendliness and help were greatly appreciated. If ever we find ourselves in Lijiang again, Pullman will definitely be our first choice.

Dear Dominic T., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful property with amazing villa

Customer review rating 4.0/5

L. W. W. Friends - 01/01/2020 Confirmed reviews ALL

Loved the villa and beautiful surroundings, service was pretty good. Only drawback was that the discount for Accor plus wasn’t explained properly at the restaurant and therefore had to pay higher for promo set instead of the usual discount.

Dear Wei W. L., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Perfect Stay With Pullman Lijiang

Customer review rating 5.0/5

Dylan S. Friends - 07/12/2019 Confirmed reviews ALL

Frankly,there are many international hotel group’s hotels in Lijiang. It’ll be hard for me to choose before staying with Pullman Lijiang due to they all have their own merits. But Pullman Lijiang has became my first choice in Lijiang gradually even giving up my Spire /Diamond level of IHG/Hilton group. Take many factors into consideration,Pullman Lijiang is the top one among all luxury hotels. The best snow mountain view, friendly staff, efficient service responding, perfect room facilities, private yard ,quiet environment... every single component is perfect! So the all performances of Pullman Lijiang are flawless! As far as I’m concerned, lovely animals add much spice to my life which staying with Pullman Lijiang ! I have to give my special thanks to a diligent staff-Tina, who always makes everything done before arrival and creates many wonderful moments/stays in Lijiang !

Dear Yu Hang S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb hotel

Customer review rating 5.0/5

Alex Solo - 21/11/2019 Confirmed reviews ALL

Loved my stay. Staff were really kind and attentive. All member benefits guaranteed. Breakfast was a treat, so was the afternoon tea. Loved the upgrade (to a villa).

Fantastic Villa - First Class Decor & Services

Customer review rating 5.0/5

Francis N. W. L. Couples - 05/11/2019 Confirmed reviews ALL

Very Warn & Staff Friendly - Feel Like Home

Dear NG L. W., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Arrow ZHANG

pullman lijiang resort

TripAdvisor rating 4.0/5

lamyaab Couples - 05/10/2019 TripAdvisor review

Pullman Resort Hotel is a beautiful design away from the old city 12 minutes walk, the old city and the Plaza shopping complex 15 minutes by taxi, the hotel entrance and reception are good, few staff speak English. The hotel rooms are clean and full service, the design is beautiful, they have a carriage with a horse taking you around the resort . The breakfast restaurant is good, the problem is that they dont have a buffet for dinner , they have Fridays only, and the rest of the days menu. The hotel also needs an indoor Swimming pool indoor .

Dear guest, It is our great hour to become you host hotel, and thanks for taking time to share your experience with us. I am happy to hear that you had a wonderful stay with us. We are pay special attention to the guest experience in Pullman Lijiang Resort and Spa, we always try our best to improve our-self, so your feedback is important for us, I will share your feedback with our team member to adjust. As you know, Lijiang, which is an old town with the traditional colorful culture, it is worth to discovery and explore, I hope we will meet again in such beautiful city, also in Pullman Lijiang. Every successful in the future! Assistant Front Office Manager Arrow ZHANG

Great property, but service needs a bit of work

Customer review rating 4.0/5

Joo K. Families - 21/08/2019 Confirmed reviews ALL

The property itself is beautiful and well laid out. Perfect for taking a walk and getting a more modern sense of an "ancient town" in Lijiang. Some improvements that need to be made: 1) the staff was inconsistent with some providing great customer service while others provided subpar service, 2) the breakfast and dinner buffet offerings need to be expanded and not consistent with other luxury hotel offerings, and 3) the staff should have a dedicated non-chinese speaker on-site as it was difficult to communicate and many issues arose due to gaps in language.

Dear Mr. Joo Young K., It is our honor to be your host hotel in Lijiang and thanks for taking time to share your experience with us about your stay in Pullman Lijiang Resort and Spa. We pay especial attention to the guest experience in Pullman Lijiang, we always try our best to create the magnificent experience for the guest. I will share you advise with my team and add more training for our staff. Thank you again for sharing your experience, and we hope your next visit will be more nice than this time. Sincerely, Welcomer Manager Arrow ZHANG

Gorgeous setting and villa; super helpful staff

Customer review rating 4.5/5

Paul E. Solo - 19/08/2019 Confirmed reviews ALL

I was delayed in arriving due to a canceled flight, but the staff were very accommodating and helpful. The villa was so nice and quiet and clean - it truly exceeded what I had hoped for. Things were a bit hectic on the first day I arrived with the room not being ready when I was there, but I was several hours before check-in and they got me checked in to the room in less than an hour. The hotel was very conveniently located to all the tourist type attractions that I wanted to see, and even walking distance to one! All of the staff in the various departments were so genuinely kind and did their utmost to ensure I had a great stay. I would really love to visit here again one day if possible.

Dear Mr. Paul William E., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet and Peaceful

Customer review rating 4.5/5

Thomas S. Couples - 24/05/2019 Confirmed reviews ALL

We thoroughly enjoyed our stay. The hotel was clean and comfortable. The staff was friendly and helpful. Special commendations to the restaurant. The food was great!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It’s ok,I booked this room on Accor Hotels App,but I did’t get the stay and night on my account!

Customer review rating 2.5/5

Daniel Friends - 03/05/2019 Confirmed reviews ALL

The room was ok, but not very clean. Service was good except the SPA reception staff,rude and not professional. I booked the room on the App of AccorHotels, I don’t know why they didn’t give me the stay and night on my account! Weird!

Dear Mr. L. Thank you for taking the time to tell us about your experience at the Pullman Lijiang Resort & Spa. We are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Furthermore, your stay has been claimed into your account, we are so sorry to make you have the concern about this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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