Pullman Lijiang Resort & Spa

very bad service ever experienced

1.Even I was severely sick, the hotel delayed our stay for over 1.5 hrs 2.Two pieces of luggage were lost by hotel on the check- in day. We counted the luggage together with the check-in staff and confirmed 7 pieces of luggage together and wrote down on the label. 2 of them is miscarried to another room. The lugguage contains my medicines, clothes and computer, basically everything I need. As a result I can do nothing but wait in pain from 1:30 PM - 4:30 PM (cannot take shower, take pills or work) 3.With the mistake, the hotel provided us nothing but a fruit plate, which contains a banana (me and my husband is allergic to), an apple and a tiny pear that is not fresh. I didn't hear a single word about apology from the check-in front desk through the entire stay. 4.On the check-out day, I asked the hotel to provide compensation for the inconvenience caused during the check-in (delayed checkin and loss of luggage) and got denied without any alternative solutions. 5.The entire experience was a disaster: the room is not clean with stains on basin and bathtub that's impossible to neglect. The breakfast is very chaotic and there's no SPA provided. I will never consider stay at Pullman anymore.

nice service

Good location. Housekeeping not up to speed. Front desk needs more training. Keeping customers waiting too long for checking in. Food and beverage trying hard to serve, the only good experience from overall.

The service was not what i am used to in Pullman. 1. the nespresso machine was removed after the first Night. 2. the Room sevice never replenished the water. 3. they never cleaned the floor as walking barefoot made your feet black. 4. out of the 4 nights we stayed we only found 1 Lady who could speak English.