Pullman Lijiang Resort & Spa

Pullman Lijiang Resort & Spa

Customer review rating (ALL Rating) 4.4/5 204 reviews

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Hotel extras

  • The mountain views will amaze even the most seasoned traveller

  • A blending of traditional Naxi design with modern amenities

  • After a long day, unwind with Spa treatment.

  • Enjoy wine tasting and a free flow beverage experience with MyGlass package.

  • Keep your kids happy with activities, kids meals and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Pullman Lijiang Resort & Spa

Shuhe Old Town Entrance Road, Lijiang, Yunnan Province
674100 LIJIANG
China

GPS:26.911815, 100.217135

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Naxi style villas have 1, 2 or 3 bedrooms, plus underfloor heating, mountain views and Nespresso machines. Some also feature outdoor heated soak tub. Hotel rooms feature balconies (2F), and all room types feature Pullman Beds and connectivity panels.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  204 reviews

TripAdvisor Rating  5.0/5  1,402 reviews

bad service ,pool facilities and maintenance situation

Customer review rating 0.5/5

Le T. Solo - Confirmed reviews ALL

very bad service ever experienced

Unacceptable experience

Customer review rating 0.5/5

Kl Families - Confirmed reviews ALL

1.Even I was severely sick, the hotel delayed our stay for over 1.5 hrs 2.Two pieces of luggage were lost by hotel on the check- in day. We counted the luggage together with the check-in staff and confirmed 7 pieces of luggage together and wrote down on the label. 2 of them is miscarried to another room. The lugguage contains my medicines, clothes and computer, basically everything I need. As a result I can do nothing but wait in pain from 1:30 PM - 4:30 PM (cannot take shower, take pills or work) 3.With the mistake, the hotel provided us nothing but a fruit plate, which contains a banana (me and my husband is allergic to), an apple and a tiny pear that is not fresh. I didn't hear a single word about apology from the check-in front desk through the entire stay. 4.On the check-out day, I asked the hotel to provide compensation for the inconvenience caused during the check-in (delayed checkin and loss of luggage) and got denied without any alternative solutions. 5.The entire experience was a disaster: the room is not clean with stains on basin and bathtub that's impossible to neglect. The breakfast is very chaotic and there's no SPA provided. I will never consider stay at Pullman anymore.

Good stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

nice service

Need improvement

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Good location. Housekeeping not up to speed. Front desk needs more training. Keeping customers waiting too long for checking in. Food and beverage trying hard to serve, the only good experience from overall.

Only a good view out of the Balcony

Customer review rating 2.0/5

Dc Families - Confirmed reviews ALL

The service was not what i am used to in Pullman. 1. the nespresso machine was removed after the first Night. 2. the Room sevice never replenished the water. 3. they never cleaned the floor as walking barefoot made your feet black. 4. out of the 4 nights we stayed we only found 1 Lady who could speak English.

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Other web-users rate our hotel

  • 605 reviews 8.5/10 Location
  • 1,314 reviews 7.4/10 Room
  • 1,515 reviews 7.3/10 Service
  • 16 reviews 5.5/10 WiFi
  • 460 reviews 6.9/10 Breakfast
  • 439 reviews 7.1/10 Food
  • 146 reviews 5.7/10 Cleanliness
  • 21 reviews 2.8/10 Pool

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