Pullman Lijiang Resort & Spa

Customer review rating (ALL Rating) 4.3/5 180 reviews

Shuhe Old Town Entrance Road, Lijiang, Yunnan Province, 674100 LIJIANG, China

Hotel extras

  • The mountain views will amaze even the most seasoned traveller

  • A blending of traditional Naxi design with modern amenities

  • After a long day, unwind with Spa treatment.

  • Enjoy wine tasting and a free flow beverage experience with MyGlass package.

  • Keep your kids happy with activities, kids meals and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Naxi style villas have 1, 2 or 3 bedrooms, plus underfloor heating, mountain views and Nespresso machines. Some also feature outdoor heated soak tub. Hotel rooms feature balconies (2F), and all room types feature Pullman Beds and connectivity panels.

Hotel location

Pullman Lijiang Resort & Spa

Shuhe Old Town Entrance Road, Lijiang, Yunnan Province
674100 LIJIANG
China

GPS:26.911815, 100.217135

Telephone
Fax +86 888 530 0222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  180 reviews

TripAdvisor Rating  5.0/5  1,411 reviews

Acceptable stay.

Customer review rating 3.0/5

Gary Couples - Confirmed reviews ALL

Check in was difficult. Room was not fitted out with welcome deinks and fruit. No welcome from the man at the table and no recognition of card level. Towels were not provided on day two and had to be called twice to get them. Hotel doesn’t have information provided about local amenities. No lounge provided and only afternoon tea. No access to a pool or spa facilities. We were a couple traveling together but reception thought that we needed two beds. Room locking information about services provided by hotel and how to access them. Check out was limited. No warm farewell and thanks for staying.

Dear Gary John M., Thank you for taking the time to tell us about your experience at the Pullman Lijiang Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Amazing service. Great views.

TripAdvisor rating 5.0/5

ASHB192 Couples - TripAdvisor review

The location of the property is perfect. The rooms are big and spacious. Great mountain view too. The staff is very friendly and accommodating. The front desk manager Ms. Nicole is the sweetest. We were there to celebrate a special occasion and she made sure everything was perfect. She even offered a room upgrade. She was available 24x7 to help us. The breakfast is great too.

bad service ,pool facilities and maintenance situation

Customer review rating 0.5/5

Le T. Solo - Confirmed reviews ALL

very bad service ever experienced

Dear Le t., Thank you for taking the time to tell us about your experience at the Pullman Lijiang Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Unacceptable experience

Customer review rating 0.5/5

Kl Families - Confirmed reviews ALL

1.Even I was severely sick, the hotel delayed our stay for over 1.5 hrs 2.Two pieces of luggage were lost by hotel on the check- in day. We counted the luggage together with the check-in staff and confirmed 7 pieces of luggage together and wrote down on the label. 2 of them is miscarried to another room. The lugguage contains my medicines, clothes and computer, basically everything I need. As a result I can do nothing but wait in pain from 1:30 PM - 4:30 PM (cannot take shower, take pills or work) 3.With the mistake, the hotel provided us nothing but a fruit plate, which contains a banana (me and my husband is allergic to), an apple and a tiny pear that is not fresh. I didn't hear a single word about apology from the check-in front desk through the entire stay. 4.On the check-out day, I asked the hotel to provide compensation for the inconvenience caused during the check-in (delayed checkin and loss of luggage) and got denied without any alternative solutions. 5.The entire experience was a disaster: the room is not clean with stains on basin and bathtub that's impossible to neglect. The breakfast is very chaotic and there's no SPA provided. I will never consider stay at Pullman anymore.

Dear Kailing C., Thank you for taking the time to tell us about your experience at the Pullman Lijiang Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

nice service

Dear shuang x., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 934 reviews 9.1/10 Location
  • 1,835 reviews 8.4/10 Room
  • 2,256 reviews 8.7/10 Service
  • 27 reviews 4.2/10 WiFi
  • 614 reviews 7.9/10 Food
  • 544 reviews 7.6/10 Breakfast
  • 284 reviews 8.7/10 Cleanliness
  • 19 reviews 2.5/10 Pool

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