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Pullman Lijiang Resort & Spa Hotel

Customer review rating 4.5/5 867 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Pullman Lijiang Resort & Spa
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Hotel extras

  • The mountain views will amaze even the most seasoned traveller

  • A blending of traditional Naxi design with modern amenities

  • After a long day, unwind with Spa treatment.

  • Enjoy wine tasting and a free flow beverage experience with MyGlass package.

  • Keep your kids happy with activities, kids meals and more with MyKids package.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • LIJIANG AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Golf
  • Other sports activities
Business services
  • 4 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Pullman Lijiang Resort & Spa

Shuhe Old Town Entrance Road
Lijiang
Yunnan Province
674100
lijiang
china

Tel: +868885300111

Fax: (+86)888/5300222

Check-in from 15h00

Check out up to 12h00

  • LIJIANG PUBLIC STATION TRANSPORT :  LINE 11 SHUHE ENTRANCE ROAD

  • By plane

    LIJIANG AIRPORT At 28km / 17.4 miles - Shuttle paying

  • By train

    LIJIANG RAILWAY STN At 10km / 6.21 miles

GPS :26.911815, 100.217135

Our accommodation(s)

Naxi style villas have 1, 2 or 3 bedrooms, plus underfloor heating, mountain views and Nespresso machines. Some also feature outdoor heated soak tub. Hotel rooms feature balconies (2F), and all room types feature Pullman Beds and connectivity panels.

Deluxe Room with 2 single beds

  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone
  • Mini Bar

Deluxe one King Room

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Wireless internet in your room
  • High speed internet
  • Direct dial telephone
  • Mini Bar

PREMIUM DELUXE,1 King Size Bed, Snow mountain view

  • Max. number of persons: 3
  • Area: From 50 m² / 538 sq ft
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Beds

  • Max. number of persons: 2
  • Area: From 42 m² / 452 sq ft
Rooms

Our restaurants and bars

XI WESTERN RESTAURANT

Type of cuisine: International

XI Western Restaurant is a stylishly all-day-dining restaurant with alfresco dining seats and a stunning view of lake and Jade Dragon snow mountain. Enjoy classical, modern and innovative dishes with a wide selection of wine from around the world.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ZUN CHINESE RESTAURANT

Type of cuisine: Regional

ZUN Chinese Restaurant offers Chinese cuisine together with a selection of sophisticated regional fare. The chefs present either local Naxi or regional favorites as part of the daily dishes.

Lunch

11:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1919 BAR

Non contractual photo

It is an ideal place for private parties and business.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sun

MIST LOBBY BAR & LOUNGE

Non contractual photo

It is an ideal place to take a rest and chat

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
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  • Sat
  • Sun

TIAN LU LIBRARY

Non contractual photo

It the ideal place for private parties and business.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 333 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Pullman Lijiang Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

867 reviews

tripadvisor

TripAdvisor Rating 4.5/5

573 reviews

Well located

Customer review rating 4.5/5

Anonymous Friends - 09/10/2020 Confirmed reviews ALL

Large space，good service in restaurant.

Dear Min S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice view of Jade Dragon Mountain and strategic location

TripAdvisor rating 4.5/5

chektan 01/09/2020 TripAdvisor review

The resort is located near Jade Dragon Mountain National Park, walking distance to Su He Old Town涑河古镇, also near White Sand Old Town 白沙古镇 and Da Yan Old Town大研古镇 , UNESCO heritage. A pleasant dining area with companion of smal animals.

Beautiful facility, but the staff needs help

Customer review rating 4.5/5

Anonymous Couples - 25/08/2020 Confirmed reviews ALL

The facility is quite beautiful, especially the villas. The check in process needs improvement. It shouldn't take two hours to check in to any hotel. The housekeeping also needs improvement. I understand the goal of reducing housekeeping expenses, but when the toilet paper has run out it needs to be replaced.

Dear Edward Morton S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your suggestions, the hotel attaches great importance to it. We will make improvements and carry out corresponding training, so as to bring more perfect experience for guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hidden treasure

TripAdvisor rating 4.5/5

liaket Solo travel - 18/01/2020 TripAdvisor review

Even this hotel is not location near to Lijiang main attraction - old historical town - it is very good option to stay. It is only 10 minutes by walk for Shuhe old town. All the villas and main buildings of the hotel are harmoniously integrated into the landscape with the main focus on Lijiang treasure - Jade Snow Mountain which reflects in the pod just right after entrance to the territory of hotel. I was happy enough to be upgraded to stay at villa which has charm and great amenities. Huge bed with great linen and choice of pillows. Huge bathroom with shower and bath. Cosy living room. Great breakfast, mostly with local dishes, very delicious and various. In the afternoon it is possible to enjoy afternoon tea and glass of wine in the pleasant atmosphere of bar with great view over mountains. Also I have chance to visit SPA. Very professional and relaxing. And very thankful to the stuff: even sometimes we had some language barriers they were always eager to help and support in any needs. I would love to come there back.

Thank you very much for your stay in lijiang pullman resort hotel and share your experience with us.Hear you sure, we are very happy, your satisfaction is our forward momentum, we will continue to maintain and continuously improve their hard, ready to come back at any time, you are looking forward to your visit again.

Luxurious Villas, Beautiful Setting and Views, Genuinely Great Service

Customer review rating 4.5/5

Dominic T. Couples - 06/01/2020 Confirmed reviews ALL

We stayed in a Deluxe King Room with a mountain view and it was perfect. Spacious bed and bath rooms, lounge area, living room and a garden with a hot tub—all beautiful designed with meticulous attention to detail. The lobby view of Jade Dragon Snow Mountain is impressively majestic. Special mention goes to Lina from the 1919 bar as well as restaurant, I was feeling rather ill on Christmas Eve and she thoughtfully suggested that I have something light like porridge at the quieter 1919 bar, instead of the noisy Christmas Dinner Buffet. On top of that, she instructed the lady staff at bar 1919 to make a pot of hot ginger tea for me which really helped alleviate my stomach discomfort. The lady staff (can't remember her name) at Bar 1919 also made me a pot of hot ginger tea the following 2 days as I was still not feeling 100%. Their actions went above and beyond their duties and exemplified kindness and empathy for another human being, not just as a guest. They have my utmost respect and gratitude. :) Another mention goes to Vicky from the front desk, she efficiently handled my unusual request for exchange of cash using WeChat as I didn't have foreign currency on hand. Her genuine friendliness and help were greatly appreciated. If ever we find ourselves in Lijiang again, Pullman will definitely be our first choice.

Dear Dominic T., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Beautiful property with amazing villa

Customer review rating 4.5/5

L. W. W. Friends - 01/01/2020 Confirmed reviews ALL

Loved the villa and beautiful surroundings, service was pretty good. Only drawback was that the discount for Accor plus wasn’t explained properly at the restaurant and therefore had to pay higher for promo set instead of the usual discount.

Dear Wei W. L., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A Perfect Stay Ｗith Pullman Lijiang

Customer review rating 4.5/5

Dylan S. Friends - 07/12/2019 Confirmed reviews ALL

Frankly,there are many international hotel group’s hotels in Lijiang. It’ll be hard for me to choose before staying with Pullman Lijiang due to they all have their own merits. But Pullman Lijiang has became my first choice in Lijiang gradually even giving up my Spire /Diamond level of IHG/Hilton group. Take many factors into consideration,Pullman Lijiang is the top one among all luxury hotels. The best snow mountain view, friendly staff, efficient service responding, perfect room facilities, private yard ,quiet environment... every single component is perfect! So the all performances of Pullman Lijiang are flawless! As far as I’m concerned, lovely animals add much spice to my life which staying with Pullman Lijiang ! I have to give my special thanks to a diligent staff-Tina, who always makes everything done before arrival and creates many wonderful moments/stays in Lijiang !

Dear Yu Hang S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb hotel

Customer review rating 4.5/5

Alex Solo - 21/11/2019 Confirmed reviews ALL

Loved my stay. Staff were really kind and attentive. All member benefits guaranteed. Breakfast was a treat, so was the afternoon tea. Loved the upgrade (to a villa).

Fantastic Villa - First Class Decor & Services

Customer review rating 4.5/5

Francis N. W. L. Couples - 05/11/2019 Confirmed reviews ALL

Very Warn & Staff Friendly - Feel Like Home

Dear NG L. W., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Assistant Front Office Manager Arrow ZHANG

pullman lijiang resort

TripAdvisor rating 4.5/5

lamyaab Couples - 05/10/2019 TripAdvisor review

Pullman Resort Hotel is a beautiful design away from the old city 12 minutes walk, the old city and the Plaza shopping complex 15 minutes by taxi, the hotel entrance and reception are good, few staff speak English. The hotel rooms are clean and full service, the design is beautiful, they have a carriage with a horse taking you around the resort . The breakfast restaurant is good, the problem is that they dont have a buffet for dinner , they have Fridays only, and the rest of the days menu. The hotel also needs an indoor Swimming pool indoor .

Dear guest, It is our great hour to become you host hotel, and thanks for taking time to share your experience with us. I am happy to hear that you had a wonderful stay with us. We are pay special attention to the guest experience in Pullman Lijiang Resort and Spa, we always try our best to improve our-self, so your feedback is important for us, I will share your feedback with our team member to adjust. As you know, Lijiang, which is an old town with the traditional colorful culture, it is worth to discovery and explore, I hope we will meet again in such beautiful city, also in Pullman Lijiang. Every successful in the future! Assistant Front Office Manager Arrow ZHANG

Great property, but service needs a bit of work

Customer review rating 4.5/5

Joo K. Families - 21/08/2019 Confirmed reviews ALL

The property itself is beautiful and well laid out. Perfect for taking a walk and getting a more modern sense of an "ancient town" in Lijiang. Some improvements that need to be made: 1) the staff was inconsistent with some providing great customer service while others provided subpar service, 2) the breakfast and dinner buffet offerings need to be expanded and not consistent with other luxury hotel offerings, and 3) the staff should have a dedicated non-chinese speaker on-site as it was difficult to communicate and many issues arose due to gaps in language.

Dear Mr. Joo Young K., It is our honor to be your host hotel in Lijiang and thanks for taking time to share your experience with us about your stay in Pullman Lijiang Resort and Spa. We pay especial attention to the guest experience in Pullman Lijiang, we always try our best to create the magnificent experience for the guest. I will share you advise with my team and add more training for our staff. Thank you again for sharing your experience, and we hope your next visit will be more nice than this time. Sincerely, Welcomer Manager Arrow ZHANG

Gorgeous setting and villa; super helpful staff

Customer review rating 4.5/5

Paul E. Solo - 19/08/2019 Confirmed reviews ALL

I was delayed in arriving due to a canceled flight, but the staff were very accommodating and helpful. The villa was so nice and quiet and clean - it truly exceeded what I had hoped for. Things were a bit hectic on the first day I arrived with the room not being ready when I was there, but I was several hours before check-in and they got me checked in to the room in less than an hour. The hotel was very conveniently located to all the tourist type attractions that I wanted to see, and even walking distance to one! All of the staff in the various departments were so genuinely kind and did their utmost to ensure I had a great stay. I would really love to visit here again one day if possible.

Dear Mr. Paul William E., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet and Peaceful

Customer review rating 4.5/5

Thomas S. Couples - 24/05/2019 Confirmed reviews ALL

We thoroughly enjoyed our stay. The hotel was clean and comfortable. The staff was friendly and helpful. Special commendations to the restaurant. The food was great!

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

It’s ok,I booked this room on Accor Hotels App,but I did’t get the stay and night on my account!

Customer review rating 4.5/5

Daniel Friends - 03/05/2019 Confirmed reviews ALL

The room was ok, but not very clean. Service was good except the SPA reception staff,rude and not professional. I booked the room on the App of AccorHotels, I don’t know why they didn’t give me the stay and night on my account! Weird!

Dear Mr. L. Thank you for taking the time to tell us about your experience at the Pullman Lijiang Resort & Spa. We are so sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Furthermore, your stay has been claimed into your account, we are so sorry to make you have the concern about this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied

Customer review rating 4.5/5

T. B. L. Couples - 02/05/2019 Confirmed reviews ALL

Gesture for dessert was very impressive . Wifi connection need to improve. Lighting for toilet and wash basin area too dim, perhaps intensity knop install for individual control.

Dear Mr.T., Thank you so much for completing an Online Survey subsequent to your recent stay at Pullman Lijiang Resort & Spa. At Pullman, we strive to provide a superior experience for every guest and thank you for your feedback which is essential to our continuous cycle of learning and improvement. We looking forward the opportunity to welcome you back to Pullman Lijiang Resort & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Spring YANG杨爽 GENERAL MANAGER 总经理 PULLMAN LIJIANG RESORT & SPA 丽江铂尔曼度假酒店

The scene and environment is overwhelming but service could be improved.

Customer review rating 4.5/5

Mrs S. Families - 24/04/2019 Confirmed reviews ALL

Staff was friendly but they were very slow. We asked for shaving kit and ice but we have to call twice to check if the shaving kit and ice is coming. We have waited for almost 20 mins.

Dear Ms. A., Thank you for taking the time to provide feedback via our online survey subsequent to your recent stay at the Pullman Lijiang Resort & Spa. The management team has been alerted through your feedback and comments regarding our service delay. Rest assured that further training and actions are ongoing to enhance the communication between Service Call Centre agent and Housekeeping attendant. Thank you again for providing us with the full details, your feedback has been of great value to us because we have been able to learn from it and make immediate and tangible changes and improvements to enhance the experience for all of our guests at Pullman Lijiang Resort & Spa. Thank you for staying at the Pullman Lijiang Resort & Spa, with your feedback, we look forward to continuously improving. Sincerely,

Enjoyable stay

Customer review rating 4.5/5

Sutayut Families - 19/04/2019 Confirmed reviews ALL

Our family enjoyed our stay at Pullman. The hotel is located outside Lijiang, covering a large and beautiful area, with views of the Jade Dragon snow mountain (whenever it is not covered by clouds). The accommodation is spacious and clean. Good breakfast spread. The only suggestion for improvement is that some hotel staff do not speak English.

Dear Mr. O., Thank you for taking the time to provide feedback via our online survey subsequent to your recent stay at the Pullman Lijiang Resort & Spa. Your positive feedback is very motivating and encouraging for all of us to provide the quality of service consistently. Thank you for bring our attention regarding the staff English skills, we are doing the English training by followed schedule, I have passed your feedback to our Training Manager to strengthen the courses and improve our staff communication skills to enhance the quality of service delivered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.5/5

Ashish J. Friends - 20/03/2019 Confirmed reviews ALL

Hardware like tables..chairs..bathrooms upkeep need an immediate change

Dear Ashish j., Thank you for taking the time to tell us about your experience at the Pullman Lijiang Resort & Spa. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Experience in Pullman Lijiang

Customer review rating 4.5/5

W. L. Families - 14/02/2019 Confirmed reviews ALL

The upgrade of house is great, I like this hotel, it’s appreciated! I will recommend this hotel to all my friends to Lijiang!

Dear Mr. W., Thank you so much for completing an Online Survey subsequent to your recent stay at Pullman Lijiang Resort & Spa. At Pullman, we strive to provide a superior experience for every guest and thank you for your feedback which is essential to our continuous cycle of learning and improvement. We looking forward the opportunity to welcome you back to Pullman Lijiang Resort & Spa. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wonderful experience, to a legendary degree

Customer review rating 4.5/5

Y. H. Families - 08/02/2019 Confirmed reviews ALL

The villa room I booked was suitable for a family of three. The entire hospitality team was very helpful, detail-oriented and charming. Food was nice, cocktails and refreshments were beyond my expectation (even better than Beijing standards). Highly recommended!!!

Dear Mr. Y., We very much appreciate your comments regarding your stay at the Pullman Lijiang Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tina WANG Guest Experience Manager

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