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Novotel Suites Luxembourg Hotel 4 stars

Customer review rating 4.4/5 2,852 reviews

ALLSAFE approved hotel

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Novotel Suites Luxembourg
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+ 18 Services

Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutique GourmandePaying
Catering
  • BreakfastPaying
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855 luxembourg
luxembourg

Tel: +3520035227040

Fax: (+352)27048944

Check-in from 14h00

Check out up to 12h00

  • PULVERMUHL :  N°13 MUDAM PHILARMONI

  • TRAM :  MUDAM PHILARMONIE

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS :49.620333, 6.145167

Our accommodation(s)

323 sq. ft (30 m²) modular Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Room

Our restaurants and bars

L'Encas Bar

Non contractual photo

Pour une pause repas ou simplement boire un verre, l'Encas Bar est l'endroit parfait. Et si vous avez envie de soleil, venez découvrir notre terrasse privée : nos plateaux à partager accompagneront à merveille vos apéritifs !

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BOUTIQUE GOURMANDE

Non contractual photo

Peckish? 24/24, our Boutique Gourmande self-service offers various snacks and drinks. Feel free to try our products "Made in Luxembourg" as well as our range of organic and vegan.

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,852 reviews

tripadvisor

TripAdvisor Rating 4.0/5

667 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good stay

Customer review rating 4.5/5

A.g. Business - 08/05/2021 Confirmed reviews ALL

The room was clean and stylish, very clean, reception is very helpful and professional. Location is excellent.

Charming

Customer review rating 4.0/5

Austin Business - 16/04/2021 Confirmed reviews ALL

Very comfortable room and friendly staff

Dear Mr. Austin J., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on April 06th for 3 nights. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We wish you a nice day and good Week. Delphine Front office Manager

Good start to explore the City

Customer review rating 5.0/5

The B. Families - 14/04/2021 Confirmed reviews ALL

Very friendly and helpfull staff. You can start your City-trip right here and explore the center by foot, tram, elevators and funicular.

Dear Mr Joel B., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on April 04th 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, and all Team wishes you a good day. Delphine Front office Manager
Customer review rating 5.0/5

Anonymous Families - 11/04/2021 Confirmed reviews ALL

Well located, excellent stay

Could have been better

Customer review rating 3.0/5

Nathan Solo - 13/02/2021 Confirmed reviews ALL

Good for short stay. But not suitable for longer stay ( As advertised)

Dear Mr.Nathan M., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg for your stay on January 28th 2021. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We remain at your disposal if you would like to exchange more on your experience. We wish you a nice day. Sincerely, Delphine Beaufils Front office Manager

I enjoyed my stay

Customer review rating 4.5/5

Marco Solo - 19/12/2020 Confirmed reviews ALL

I was happy with the staff and the suite I had. All I needed for a short stay. The car park is handy too and at a reasonable price.

Excellent service

Customer review rating 5.0/5

Lucie Business - 05/11/2020 Confirmed reviews ALL

Welcoming, friendly and thoughtful staff, clean, spacious, practical and quiet rooms, what more would you want?

Very comfortable hotel in a great location

Customer review rating 5.0/5

Noel F. Business - 04/10/2020 Confirmed reviews ALL

Having stated in your hotel a few times, it is very nice to be welcomed back “as family”. In addition to the clean, very well prepared rooms, the staff are so friendly and professional. Rooms are quiet, beds comfortable and I enjoy the practicality of breakfast and the pub downstairs. The COVID rules are also very well applied.

Dear Noel, Thank you for this positive review. It is a real pleaure for us to welcome back a familiar face and we are delighted you feel you are returning to your 'home away from home'. The comfort and well-being of our guests are of the utmost importance to us. Your endorsement of the new measures we have implemented is very rewarding and encourages us to continue with our efforts, We look forward to seeing you again very soon. Best regards, Sonia Zaied, General Manager

Well located to European Court

Customer review rating 3.5/5

V Business - 12/09/2020 Confirmed reviews ALL

Very well located hotel. Within walking distance of the City (20 mins). Difficult to assess what the hotel is like in normal times. There was no room service, no food (a boxed breakfast) and limited facilities.

Dear Guest, Thank you very much for your review. We are pleased to know that you found our proximity to the city centre convenient for your requirements. We are sorry for the current situation however as soon as restrictions are lifted it will be a pleasure to reopen all our facilities. We look forward to seeing you again in the future. Kind regards, Sonia Zaied, General Manager

Great value hotel in a convenient location

Customer review rating 4.5/5

Andrew B. Families - 01/09/2020 Confirmed reviews ALL

Having never stayed in a Novotel Suites property previously we tried this hotel on a recent trip to Luxembourg. The staff were very friendly and the hotel was spotless (guest rooms and communal areas) with lots of hand gel and reminders. The room is large enough for 3 people and has everything you’d want for a short stay (including a small fridge, kettle and microwave). The hotel is located in the European Parliament business district of the city, which is a 5 minute tram ride (free - public transport has been free in Luxembourg from March 2020 for everyone) from the centre of the city. The only thing that let the hotel down as the price of parking - €17 for an overnight stay on the outskirts of a European capital is a little steep in my opinion.

Dear Andrew, Thank you for taking the time to share your feedback. We aim to provide a memorable experience, so we're truly delighted that we were able to meet your expectations, especially the protocols we have in place for your improved welfare. Your comment has been duly noted. We hope to see you again on a future occasion. Best regards, Sonia Zaied, General Manager

Very comfortable, well located hotel

Customer review rating 4.0/5

Noel Solo - 25/08/2020 Confirmed reviews ALL

Hotel is very clean, tidy and well organised. The staff are very helpful and always ready to assist.

Dear Noel, Thank you for sharing your feedback. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to continue with our efforts. We look forward to welcoming you again on a future visit to Luxembourg. Best regards, Sonia Zaied, General Manager

Well located

Customer review rating 3.0/5

Stefano R. Couples - 09/08/2020 Confirmed reviews ALL

Good experience, but the TV was broken, but the reception took immediate action, and I have to compliment their engagement. Further on, the breakfast was disappointing. I think there has to be more solutions for breakfast in this pandemic time. Overall it was nice, and the bathroom was really enjoyable

Dear Stefano, Thank you for taking the time to share your feedback. We are very glad to know that you had an overall pleasant stay and are glad our pro-active team promptly solved the issue with your TV. In keeping with official guidelines for your welfare, we are currently only able to offer a continental breakfast which can be taken either in our restaurant or in your suite. We apologize for any inconvenience and will be taking your comment into consideration. We hope to see you again on a future occasion. Kind regards, Sonia Zaied, General Manager

New and conveniently located hotel

TripAdvisor rating 3.0/5

VictoriaWA05 Family - 02/01/2020 TripAdvisor review

The advantage of this hotel is that it is conveniently located in terms of walking and transport accessibility. Next to the hotel there is tram number 1, which will comfortably take you to the center of the old city in just 5 minutes. From the hotel you can easily reach the train station and airport. Luxembourg is a small city, but has an excellent and ultramodern transport system. The hotel itself is designed in a modern style, but the design of the rooms makes living in them very uncomfortable, unfortunately. It is a pity that the new generation of designers does not think about ergonomics and human dimensions of the layout. Perhaps this is my subjective perception, but everything from the lighting device to equipping the bathroom and separate toilet caused discomfort. That is why I will not return to this hotel anymore. The hotel staff behaves quite alienated, although everything seems to be correct, but the atmosphere of the hotel, including the breakfast area, is formal, estranged minimalist. The hotel lacks a soul, that's what I felt here:(.

Dear Victoria, Thank you for taking the time to share your feedback. We are pleased to hear that our location and proximity to public transport was convenient for you; however, we regret not everything was to your satisfaction, we encourage guests to let us know of any issues on site, so we can find a comfortable solution. Nevertheless, we have taken good note of your comments. We do hope to see you again for an improved stay, Best wishes for this coming year 2020! Sonia Zaied, General Manager

Top spot for a family stay in Luxembourg !

TripAdvisor rating 4.0/5

Trek73079 Family - 01/01/2020 TripAdvisor review

Ideal room for a family of 4 with 2 separate single beds and one queen bed with the parent space and children space being delimited by a light curtain. Room is clean and has everything a family stay needs including tiny kitchen-like cupboard (no stove but microwave is there) with a small sink, bathtub, shower, separate WC. Difficult to find elsewhere ! Also service is prompt and efficient while being friendly at the same time.

Dear Trek73079, Thank you for your wonderful review of your recent stay at Novotel Suites Luxembourg. We are delighted that we are able to meet your expectations in every way and that our facilities were to your liking. Your kind comments inspire us to continue upholding the high standards that we set for ourselves. We look forward to seeing you on a future visit. Best wishes for the coming year. Sonia Zaied, General Manager

A room somebody had been smoking in

TripAdvisor rating 2.0/5

Wiindsurfergirl Business - 20/12/2019 TripAdvisor review

As soon as I walked through the door of my room I could smell the old ashtray smell, but I was too tired to go and complain. When I came back again the next night it still smelled acrid. I had said I would not like to take breakfast but when I checked my invoice it had been added. I had stayed at the hotel before and the staff have always been friendly and helpful. I reported the need for a deep clean but who knows whether it will be done.

Dear Wiindsurfergirl. Thank you for taking the time to share your feedback. We regret to read that your suite did not quite meet expectations, and we apologize for any inconvenience. Our team would have been happy to assist in this situation and find another suite to better ensure your comfort and well-being had we been informed. Please rest assured that we are committed to our 100% non-smoking policy and are addressing the matter. We do appreciate your mention of our team's professional and courteous service and we hope to see you again on a future occasion. Best wishes for the holidays! Sincerely, Sonia Zaied, General Manager

Congrats

TripAdvisor rating 4.0/5

Liza B Family - 27/09/2019 TripAdvisor review

We had a nice weekend, employers were very kind and friendly, thanks for everything. Rooms are comfortable and clean, The food was also very good, with a lot of choises. Good parking place and easy to reach.

Dear Liza, We appreciate your feedback about your stay at Hotel Novotel Suites Luxembourg. Our hotel aims to provide a memorable experience, and we are delighted that we were able to exceed your expectations. Thank you for mentioning our team's excellent service and our comfortable suites. We are pleased to know that you enjoyed your dining experience. It's a boost for us every time we receive positive reviews such as this. We look forward to welcoming you back in the future. Sincerely, Sonia Zaied, General Manager

Excellent hotel: great location and great rooms, with really friendly staff.

TripAdvisor rating 5.0/5

r620662 Family - 12/08/2019 TripAdvisor review

Excellent hotel: great location and great rooms, with really friendly staff. Plus points: - The hotel is a few minutes walk to the tram stop. - The hotel has great good - The room we stayed in (suite) was a great size for a family

Dear Guest, Thank you for such a positive review. We are glad to know that your stay with us was an excellent experience; it is pleasing to know that your suite and our location were to your liking. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated. We look forward to welcoming you again on a future visit to Luxembourg. Best regards, Sonia Zaied, General Manager

Good stay

TripAdvisor rating 4.0/5

Venture42209042476 Business - 11/02/2019 TripAdvisor review

I had a good stay at the hotel;The room was nice and clean.Two bed were prepared in addition to the double bed, which were not necessary.The price is still very expensive.There is no proper restaurant, but only a snack which offers however enough choice.

great hotel

TripAdvisor rating 5.0/5

Muimi2016 Family - 03/01/2019 TripAdvisor review

This is a great hotel, and we had very good breakfast. It's good location and easy to park our car. Room is clean. It's walking distance to the modern art museum. The restaurant was open during the Christmas holidays. We are satisfied.

Something wrong is happening there

TripAdvisor rating 3.0/5

JarekI Business - 17/09/2018 TripAdvisor review

It used to be nice and pretty decent hotel. REcently I was really dissatisfied. I do not feel my platinum status give me abything than a chocolate there. If I compare itt to any other chains - they proceed with loyality way better.

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