Novotel Suites Luxembourg Hotel 4 stars

Having never stayed in a Novotel Suites property previously we tried this hotel on a recent trip to Luxembourg. The staff were very friendly and the hotel was spotless (guest rooms and communal areas) with lots of hand gel and reminders. The room is large enough for 3 people and has everything you’d want for a short stay (including a small fridge, kettle and microwave). The hotel is located in the European Parliament business district of the city, which is a 5 minute tram ride (free - public transport has been free in Luxembourg from March 2020 for everyone) from the centre of the city. The only thing that let the hotel down as the price of parking - €17 for an overnight stay on the outskirts of a European capital is a little steep in my opinion.

Hotel is very clean, tidy and well organised. The staff are very helpful and always ready to assist.

Good experience, but the TV was broken, but the reception took immediate action, and I have to compliment their engagement. Further on, the breakfast was disappointing. I think there has to be more solutions for breakfast in this pandemic time. Overall it was nice, and the bathroom was really enjoyable

I liked the proximity to the tram onto Kirchberg and that infinity mall was next door hence one can walk to catch dinner. The staff were extremely gracious and helpful. The place was clean and beds comfortable.

Hotel with very friendly staff. Breakfast was average. Even in the COVID-19 crisis, hotels like Park Plaza manage to serve a decent, hot, varied breakfast. For the same price. So this was disappointing. Elderly people really struggle to use your old key-card system. It was too difficult for my Mum to use. She struggled too much with it. So much so that she felt uncomfortable leaving the room or using the lifts, so she preferred staying in the room out of fear to be left stuck in the lift or outside her room. The friendly staff changed her key card 3 times. But the real problem is that thr system is just not user friendly. You should FINALLY drop the old swipe system and go for the tap system to make it easier for everybody. Room was nice and airy. The size of the room was a plus.

Nice place to stay. Comfortable common spaces for working. Very nice staff

The room was fine in it's ammenities. However, due to not being occupied for so long, the trap in the shower had dried up and we walked into the room smelling of sewerage. I asked for a room change but the gentleman at the desk said that the hotel was full - even though it was clearly quiet. The next morning I woke up COVERED in bed bug bites. They had clearly not eaten for some time and had a feast. To be fair, I complained and received a discount from the manager. However - 1 week later, the bites have not yet cleared up.

Particular stay due to coronavirus situation. Although I wasn’t completely satisfied with breakfast service. In 2 months it never changed and there was quite reduced choice.

We stayed for 1 week and it was great! The room is perfect for a family of 4. It is clean and everything works good! It looks so fresh and new! We really enjoyed it! The staff is very kind and helpfull. Great service and great stay! Thank you a lot!

Super

Great service

Great customer service, personalised welcome.

Basic

Very good though food quality is lacking since all food are prepared and reheated.

i found the hotel to be an efficient place to stay on a business trip in which my work was nearby. maid service in the room was very good. breakfast was largely satisfactory, but the hot food was overcooked and indifferent, a real limitation. Other frustrations: the process for delivering laundry was a little confusing (and once, I was given my own clean laundry back as well as some one else's; the impossibility of opening the window in my bedroom was extremely annoying; and i was told one night there was no room service, even though the notice said that service was 24 hours.