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Novotel Suites Luxembourg Hotel 4 stars

Customer review rating 4.4/5 2,891 reviews

ALLSAFE approved hotel

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Room 1

Novotel Suites Luxembourg
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+ 8 Services

Hotel extras

  • Fully equipped, inviting suites for maximum comfort

  • Suites that can be converted into meeting spaces

  • Gourmet area offering fresh and prepared dishes

  • 24-hour fitness room

  • In the Luxembourg business district

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutique Gourmande Paying
Catering
  • Breakfast Paying
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • Web Corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Luxembourg

13 Avenue J F Kennedy
Quartier Europeen
1855 luxembourg
luxembourg

Tel: +35235227040

Fax: (+352)352/27048944

Check-in from 14h00

Check out up to 12h00

  • PULVERMUHL :  N°13 MUDAM PHILARMONI

  • TRAM :  MUDAM PHILARMONIE

  • By plane

    FINDEL At 9km / 5.59 miles

  • By train

    LUXEMBOURG At 5km / 3.11 miles

GPS :49.620333, 6.145167

Our accommodation(s)

323 sq. ft (30 m²) modular Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, sofa bed, fridge and microwave 323 sq. ft (30 m²) Family Suite. Free WIFI and wired Internet access, calls to national land lines. Equipped with a 63 x 79-inch (160 x 200 cm) double bed, 2 sofa beds, fridge and microwave

Executive Suite with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

L'Encas Bar

Pour une pause repas ou simplement boire un verre, l'Encas Bar est l'endroit parfait. Et si vous avez envie de soleil, venez découvrir notre terrasse privée : nos plateaux à partager accompagneront à merveille vos apéritifs !

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BOUTIQUE GOURMANDE

Peckish? 24/24, our Boutique Gourmande self-service offers various snacks and drinks. Feel free to try our products "Made in Luxembourg" as well as our range of organic and vegan.

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Our guest reviews for
Novotel Suites Luxembourg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,891 reviews

tripadvisor

TripAdvisor Rating 4.0/5

668 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 5.0/5

Deya Couples - 26/07/2021 Confirmed reviews ALL

Nice Novotel up to its usual standard with larger room than usual. Very useful to break the trip back from Italy to Holland

Dear Deya M., Thank you for sharing your experience in our hotel and a BIG thank you for the comment and note left following to your stay on July 18th 2021. It's always a pleasure to receive positive feedback, we will share your comments with our team. This feedback will push us to continue and improve our servies. We hope your next visit will be as pleasant as the previous one. We wish you a nice afternoon. Delphine Front office Manager

Friendly staff

Customer review rating 4.0/5

M Business - 25/07/2021 Confirmed reviews ALL

Had a bit of a leaking toilet issue on my first week but the staff was quick to react and moved me to a new room a few doors down. I found everyone to be friendly and approachable which made my stay quite pleasant.

Dear Marriane S., We very much appreciate your comments and note regarding your stay at the Novotel Suites Luxembourg on July 11th 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Front office Manager

Overall Satisfied

Customer review rating 4.0/5

Ignacio F. Business - 07/07/2021 Confirmed reviews ALL

The hotel presents all the needs for a good stay, but the stay was too long. Something about this new times we are in, it was very hard to work from the hotel, and having it cleaned. the timing never matched.

Dear Ignacio, Thank you for taking the time to give us your feedback following your recent stay at Novotel Suites Luxembourg. We are delighted you enjoyed your stay with us and we took good note of the issue you had with your room being cleaned while you were working. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëtan ANTOINE, Shift Leader

Very good hotel at a convenient location

Customer review rating 4.0/5

A T. F. C. Business - 02/07/2021 Confirmed reviews ALL

My room was very comfortable, spatious and clean. I particularly liked the fact that the TV remote was placed in an envelope, to indicate its clean status. Generally, I was very happy with the overall level of cleanliness. The staff were very courteous and helpful. On the downside: there was no hairdryer in the room (I looked everywhere, twice), which was an unwelcome surprise after a shower on a cold and wet day, and there were no glasses at all in the room; only two paper cups. Finally, on my last day, having checked out, I tried to leave my bag at the reception because I had 7 hrs to kill before my outbound flight - not possible. I am very happy the hotel takes anti-Covid measures very seriously, but somehow I think there could have been simple solutions to this problem without outright refusing. Maybe something to consider.

Dear Davorka C., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg. I am sorry that your experience did not meet your expectations. At Novotel Suites, we strive to provide a superior service experience for every Customer while meeting the health measures currently applied; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. However if you have any issues during a stay, feel free to contact directly the front desk. Our Team is always available and ready to help in ordre to deal with the trouble straight away. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëtan ANTOINE, Shift Leader

Pleasant stay

Customer review rating 4.5/5

S. Families - 01/06/2021 Confirmed reviews ALL

After a warm welcome, we were surprise how big the room was and how well apointed. We were able to eat out at the neighbouring Novotel.

Dear Mr Alexander S., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on May 29th 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you a nice day. Delphine Front office Manager

very well located modern hotel

Customer review rating 3.5/5

Anna Business - 28/05/2021 Confirmed reviews ALL

adavntages: 1. super location, close to the city center & Auchan 2. nice & friendly personnel, always ready to help 3. free of charge bottles of water available at the reception 4. great bathroom 5. bigger rooms than in other hotels 6. parking is good (outside & inside) Disadvantages: 1. same breakfasts all days, scrambled eggs were rarely fresh (as well as bananas) 2. no possibility to open the windows in the room (for security reasons) 3. one of the 2 elevators was permanently out of service 4. no kitchen/possibility to cook in the room(apart from the microwave)

perfect stay

Customer review rating 5.0/5

Bruno Business - 11/05/2021 Confirmed reviews ALL

Great staff, super flexible, available and good area.

Dear Mr. Bruno B., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on April 27th 2021 for 2 nights. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine Front Office Manager

Good stay

Customer review rating 4.5/5

A.g. Business - 08/05/2021 Confirmed reviews ALL

The room was clean and stylish, very clean, reception is very helpful and professional. Location is excellent.

Dear Mr Abdallah G., Thank you for the review of our hotel Following to your stay onApril 19th 2021! We are glad that you enjoyed your stay , however we can note that wifi reception has not been to your expectation. Please accept our apologizes for this. We hope to see you again in our hotel. We wish you a nice day. Delphine Front Office Manager

Charming

Customer review rating 4.0/5

Austin Business - 16/04/2021 Confirmed reviews ALL

Very comfortable room and friendly staff

Dear Mr. Austin J., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on April 06th for 3 nights. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. We wish you a nice day and good Week. Delphine Front office Manager

Good start to explore the City

Customer review rating 5.0/5

The B. Families - 14/04/2021 Confirmed reviews ALL

Very friendly and helpfull staff. You can start your City-trip right here and explore the center by foot, tram, elevators and funicular.

Dear Mr Joel B., We very much appreciate your comments regarding your stay at the Novotel Suites Luxembourg on April 04th 2021. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, and all Team wishes you a good day. Delphine Front office Manager
Customer review rating 5.0/5

Anonymous Families - 11/04/2021 Confirmed reviews ALL

Well located, excellent stay

Could have been better

Customer review rating 3.0/5

Nathan Solo - 13/02/2021 Confirmed reviews ALL

Good for short stay. But not suitable for longer stay ( As advertised)

Dear Mr.Nathan M., Thank you for taking the time to tell us about your experience at the Novotel Suites Luxembourg for your stay on January 28th 2021. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We remain at your disposal if you would like to exchange more on your experience. We wish you a nice day. Sincerely, Delphine Beaufils Front office Manager

I enjoyed my stay

Customer review rating 4.5/5

Marco Solo - 19/12/2020 Confirmed reviews ALL

I was happy with the staff and the suite I had. All I needed for a short stay. The car park is handy too and at a reasonable price.

Excellent service

Customer review rating 5.0/5

Lucie Business - 05/11/2020 Confirmed reviews ALL

Welcoming, friendly and thoughtful staff, clean, spacious, practical and quiet rooms, what more would you want?

New and conveniently located hotel

TripAdvisor rating 3.0/5

VictoriaWA05 Family - 02/01/2020 TripAdvisor review

The advantage of this hotel is that it is conveniently located in terms of walking and transport accessibility. Next to the hotel there is tram number 1, which will comfortably take you to the center of the old city in just 5 minutes. From the hotel you can easily reach the train station and airport. Luxembourg is a small city, but has an excellent and ultramodern transport system. The hotel itself is designed in a modern style, but the design of the rooms makes living in them very uncomfortable, unfortunately. It is a pity that the new generation of designers does not think about ergonomics and human dimensions of the layout. Perhaps this is my subjective perception, but everything from the lighting device to equipping the bathroom and separate toilet caused discomfort. That is why I will not return to this hotel anymore. The hotel staff behaves quite alienated, although everything seems to be correct, but the atmosphere of the hotel, including the breakfast area, is formal, estranged minimalist. The hotel lacks a soul, that's what I felt here:(.

Dear Victoria, Thank you for taking the time to share your feedback. We are pleased to hear that our location and proximity to public transport was convenient for you; however, we regret not everything was to your satisfaction, we encourage guests to let us know of any issues on site, so we can find a comfortable solution. Nevertheless, we have taken good note of your comments. We do hope to see you again for an improved stay, Best wishes for this coming year 2020! Sonia Zaied, General Manager

Top spot for a family stay in Luxembourg !

TripAdvisor rating 4.0/5

Trek73079 Family - 01/01/2020 TripAdvisor review

Ideal room for a family of 4 with 2 separate single beds and one queen bed with the parent space and children space being delimited by a light curtain. Room is clean and has everything a family stay needs including tiny kitchen-like cupboard (no stove but microwave is there) with a small sink, bathtub, shower, separate WC. Difficult to find elsewhere ! Also service is prompt and efficient while being friendly at the same time.

Dear Trek73079, Thank you for your wonderful review of your recent stay at Novotel Suites Luxembourg. We are delighted that we are able to meet your expectations in every way and that our facilities were to your liking. Your kind comments inspire us to continue upholding the high standards that we set for ourselves. We look forward to seeing you on a future visit. Best wishes for the coming year. Sonia Zaied, General Manager

A room somebody had been smoking in

TripAdvisor rating 2.0/5

Wiindsurfergirl Business - 20/12/2019 TripAdvisor review

As soon as I walked through the door of my room I could smell the old ashtray smell, but I was too tired to go and complain. When I came back again the next night it still smelled acrid. I had said I would not like to take breakfast but when I checked my invoice it had been added. I had stayed at the hotel before and the staff have always been friendly and helpful. I reported the need for a deep clean but who knows whether it will be done.

Dear Wiindsurfergirl. Thank you for taking the time to share your feedback. We regret to read that your suite did not quite meet expectations, and we apologize for any inconvenience. Our team would have been happy to assist in this situation and find another suite to better ensure your comfort and well-being had we been informed. Please rest assured that we are committed to our 100% non-smoking policy and are addressing the matter. We do appreciate your mention of our team's professional and courteous service and we hope to see you again on a future occasion. Best wishes for the holidays! Sincerely, Sonia Zaied, General Manager

Congrats

TripAdvisor rating 4.0/5

Liza B Family - 27/09/2019 TripAdvisor review

We had a nice weekend, employers were very kind and friendly, thanks for everything. Rooms are comfortable and clean, The food was also very good, with a lot of choises. Good parking place and easy to reach.

Dear Liza, We appreciate your feedback about your stay at Hotel Novotel Suites Luxembourg. Our hotel aims to provide a memorable experience, and we are delighted that we were able to exceed your expectations. Thank you for mentioning our team's excellent service and our comfortable suites. We are pleased to know that you enjoyed your dining experience. It's a boost for us every time we receive positive reviews such as this. We look forward to welcoming you back in the future. Sincerely, Sonia Zaied, General Manager

Excellent hotel: great location and great rooms, with really friendly staff.

TripAdvisor rating 5.0/5

r620662 Family - 12/08/2019 TripAdvisor review

Excellent hotel: great location and great rooms, with really friendly staff. Plus points: - The hotel is a few minutes walk to the tram stop. - The hotel has great good - The room we stayed in (suite) was a great size for a family

Dear Guest, Thank you for such a positive review. We are glad to know that your stay with us was an excellent experience; it is pleasing to know that your suite and our location were to your liking. We do our best to ensure that guests feel welcome and your kind words about the friendly and professional service you received from our team members are much appreciated. We look forward to welcoming you again on a future visit to Luxembourg. Best regards, Sonia Zaied, General Manager

Good stay

TripAdvisor rating 4.0/5

Venture42209042476 Business - 11/02/2019 TripAdvisor review

I had a good stay at the hotel;The room was nice and clean.Two bed were prepared in addition to the double bed, which were not necessary.The price is still very expensive.There is no proper restaurant, but only a snack which offers however enough choice.

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