ibis Hermosillo Hotel 3 stars

Customer review rating (ALL Rating) 4.4/5 5,696 reviews

ALLSAFE approved hotel

Information message

ibis Hermosillo
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+ 14 Services

Hotel extras

ibis Hermosillo, in front of the Government Center, has 144 comfortable, modern rooms, ibis Kitchen Pasta & Grill restaurant, bar with snacks 24/7. Free WIFi, parking & rooms for people with disabilities.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Hermosillo

Boulevard Cultura 48
Col Proyecto Rio Sonora
esquina con Galeana
83270 hermosillo
mexico

Fax: (+52)6622084701

Check-in from 15h00

Check out up to 13h00

  • By plane

    IGNACIO PESQUERIA At 10km / 6.21 miles

  • By train

    CENTRAL AUTOBUSES At 2.4km / 1.49 miles

GPS:29.067387, -110.960838

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN PASTA & GRILL

Our accommodation(s)

Our guest reviews for
ibis Hermosillo

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,696 reviews

TripAdvisor Rating 3.5/5

384 reviews

Good stay

Customer review rating 5.0/5

María D. Solo - 14/01/2022 Confirmed reviews ALL

This was only a day trip, so I stayed one night, clean rooms, nice food, well located;)

good stay

Customer review rating 4.0/5

Valente O. Couples - 09/01/2022 Confirmed reviews ALL

People who work at the hotel are very competent, friendly, and helpful and this made us feel welcomed and that we mattered. We enjoyed the restaurant/bar; the food was delicious. All the service people were exceptional especially Joseph because he strove to give us a great experience and he was engaging. He knew that we weren't fluent Spanish speakers so he helped us to stay speaking Spanish by adjusting his language to our level and his friendly disposition encouraged us to speak more. Our only criticism is that we needed more hand towels and face towels. I thought that the bed was very comfortable.

Good stay

Customer review rating 4.5/5

Powdermonkey Couples - 08/01/2022 Confirmed reviews ALL

Very happy with Covid protocol & excellent staff.

Pleasant Stay

Customer review rating 4.0/5

Erich P. C. Families - 28/12/2021 Confirmed reviews ALL

The rooms were clean, the staff friendly and helpful. It is a no frills hotel, but still a great value.

Estancia agradable

Customer review rating 4.0/5

Lorena C. Couples - 27/12/2021 Confirmed reviews ALL

Cumplió expectativas

AGRADABLE

Customer review rating 4.5/5

Anonymous Business - 23/12/2021 Confirmed reviews ALL

SIN COMENTARIOS

Worst hotel ever

Customer review rating 0.5/5

Bryan S. Business - 19/12/2021 Confirmed reviews ALL

They gave me the room with dirty, with pee in the toilet and no towels. The carpet is dirty as well in the

Excelent service

Customer review rating 5.0/5

Anonymous Solo - 07/12/2021 Confirmed reviews ALL

Excelent

Well located, great customer service.

Customer review rating 4.0/5

Minerva Couples - 03/12/2021 Confirmed reviews ALL

We had a good experience, the staff was kind and attentive. Check in and check out we’re a breeze. Rooms are definitely not sound proof, so we could hear anything going on outside on the hallway and neighboring rooms. Some of the walls and roofs require work. Curtains could have used a deep clean. Bedding was clean, and everything else was satisfactory.

Estancia agradable

Customer review rating 5.0/5

Anonymous Business - 03/12/2021 Confirmed reviews ALL

Todo excelente

Customer review rating 4.0/5

Victor A. Business - 29/11/2021 Confirmed reviews ALL

Was well, a leak of water in the bathroom, I did not find the source. I forgot report to reception.

Dear Mr. A., I appreciate the time you have taken to share your comments. I'm sorry for the inconvenience this failure of our service caused. I have shared your comments with my maintenance team to make sure this issue is fixed . We hope that you will give us the opportunity to host you again to offer you the best experience. Israel González Gerente General hotel ibis Hermosillo

Awful hotel

Customer review rating 1.5/5

Julia H. Solo - 20/11/2021 Confirmed reviews ALL

The room hotel was a mess, smell weird, and was too small even for a single person. The bathroom was dirty and the shower stinks funny.

Dear Miss H., Thank you for taking the time to tell us about your experience at the ibis Hermosillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am pleased to inform you that we have taken immediate action to combat mold formation in our bathrooms, which has been very effective. I hope you will not present a situation in your next stay. Sincerely, Israel González Gerente General hotel ibis Hermosillo

The staff is rude

TripAdvisor rating 3.0/5

mlavoignet Business - 25/03/2021 TripAdvisor review

The Ibis hotel is a 3 stars hotel and therefore the staff is very average as well. The waiter in the kitchen area gets distracted all the time and it takes forever to get something to eat. Some receptionists are really nice but some others are kinda rude. I would not recommend this hotel

I am very sorry for the situations that occurred during your stay at the Hotel. I appreciate that you share your feedback and be sure that you will get your comments with the corresponding departments in order to improve the service we offer. Hoping to receive a new opportunity to receive you in this your home Ibis Hermosillo. Very cordially

Good hotel

TripAdvisor rating 4.0/5

lazydayz2014 Couples - 04/10/2019 TripAdvisor review

Have stayed before and it is a nice clean and tidy place. Room was small and in need of some updating. Shower had about a 6 inch crack in the floor which was actually wobbly. Location is not bad and easy to find however it is not near a lot of other services or restaurants. Staff are friendly.

Thank you very much for your review! I am glad to recieve your kind comments. I am sorry for the inconvenience of the crack in the shower floor, we have solved that issue as soon as we could. I hope we can host you again soon! Sincerely,

Good stay and great deal

TripAdvisor rating 5.0/5

kaktux Couples - 15/05/2018 TripAdvisor review

Room is good, we had a family member at the local hospital and it was a little bad time for us, but the hotel itself help us rest and the amenities are simple enough. The deal we got was with complementary breakast and the food was really good.

I appreciate the time you took to share your experience with other travelers. I am pleased that we have met your expectations . I will share your comments with all the team, specially in restaurant and kitchen and I am sure that it will be a great motivation to keep giving an extraordinary service. I hope your family member's health is better now. Sincerely,

great place that is close to all we needed

TripAdvisor rating 4.0/5

stewmexico2002 Couples - 20/11/2017 TripAdvisor review

Hotel is close to many of the things we needed to see and do in Hermosillo. Fast way to get back to Guaymas were we live. Breakfast is extra but if you order on line it is like 100 pesos, and instead of trying to find something around there is a good choice I had an omelet my wife chose the chiliquiles. both were good. We would use them again. There is only 16 IBIS hotels in Mexico, mostly in the north, they are nice since they are all the same as far as room size and amenities. We always look for one when we are traveling

Dear guest: We very much appreciate your comments regarding your stay at the Ibis Hermosillo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JOSÉ ANTONIO RANGEL

always welcoming and comfortable

TripAdvisor rating 5.0/5

MexiMatt Couples - 01/04/2017 TripAdvisor review

We stay here around 4 times a year and have never been disappointed. Always welcoming and very comfortable. This time we were on the 1st floor and would ask for higher floors another time as the smell of cooking / frying from the resaurant permits to this level and leaves an underlying tinge in all the rooms. Opening window helped but would say that the kitchen extraction needs to be reviewed. The comfort factor and simple, but well designed interiors of the rooms make it a restful night's stay after a long drive.

Dear guest: We very much appreciate your comments regarding your stay at the Ibis Hermosillo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, JOSÉ ANTONIO RANGEL

Dont bother to make a reservation unless you expect to receive what they want.

TripAdvisor rating 1.0/5

David L Family - 23/03/2017 TripAdvisor review

I made the online reservation for Ibis, Hermosillo (1 Single bedroom, 1 double bedroom) for 3 days. I was on my way to meet the parents of my fiance along with my parents. Once I arrived to the desk, the Lady (Estephanya) told me to wait a few seconds in a rude way, then I shown her my reservation code and she told that the reservation was no for the days I choose and nor the rooms I select! I asked her If it was my fault somehow, and she told that was what the system says and nothing else... How this could happen ? had the reservation code IN MY HANDS!!!!! with a date and specific type of rooms. She didn't offer me any kind of solutions, nor even apologized, I just leaved the hotel. I had to pay more, but I really aprreciate the good service. Thanks

Dear guest: Thank you for taking the time to tell us about your experience at the Ibis Hermosillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JOSÉ ANTONIO RANGEL

Worst security guard and front desk service.!!

TripAdvisor rating 2.0/5

887joseluisb Business - 25/11/2016 TripAdvisor review

Well is an small hotel but GOD!! u just can walk in the room. The bathroom was Ok, just u need more preassure in the shower. You should buy a better TV control. Dont accept rooms with the 71 if is friday or saturday, theres a club across the street with music the whole night.. believe me.. u will not sleep at all the whole night. The worst costumer service no towels, no remote control, the bar or restaurant is not a 24/7 , they dont give a complementary water but u cant not buy at night cuz the bar is closed and they dont have a machine or something, theres no 24/7 stores near to the hotel so.. forget about it.. The night receptionist cant attend u cuz she is always at the phone and if u ask something she will give you a RUDE ANSWER, and please dont even try to go out after 12:00 am, cuz the security will be RUDE too cuz he dont want to stand up and open the door for u. The only good thing about this Hotel was the lady that make my Chek in and VERONICA the girl that clean my room.

Dear guest: Thank you for taking the time to tell us about your experience at the Ibis Hermosillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JOSÉ ANTONIO RANGEL

October 22-26, 2016

TripAdvisor rating 3.0/5

954allanm Friends getaway - 27/10/2016 TripAdvisor review

Hotel is a little out dated. They only leave two bath towels in the room. No hand or face towels. There are no conveniently located outlets near the bed. The location is not in the best part of town and the outside pavement is in need of repair.

Dear guest: Thank you for taking the time to tell us about your experience at the Ibis Hermosillo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, JOSÉ ANTONIO RANGEL

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