Grand Mercure Ambassador Changwon 4 stars

TripAdvisor rating 3.5/5 438 reviews

Best price
guarantee
Grand Mercure Ambassador Changwon - Image 1
Grand Mercure Ambassador Changwon - Image 2
Grand Mercure Ambassador Changwon - Image 3
Grand Mercure Ambassador Changwon - Image 4
332 Woni-daero,, Sungsangu, Changwon, 51408 Changwon, South Korea

Description

Hotel extras

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Grand Mercure Ambassador Changwon

332 Woni-daero,, Sungsangu, Changwon
51408 Changwon
South Korea

GPS:35.239347, 128.655109

Telephone
Fax +82 55-600-0704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  438 reviews

Very disappointed

TripAdvisor rating 2.0/5

JeremyY108 Couples - TripAdvisor review

It was very poor experience. My first problem is I booked that hotel, especially to get Accor live points. I was only told after the booking that the state is not eligible so I feel like I have been ripped off. My second problem is although it doesn’t say on the website beforehand that you have to pay extra to use the hotel swimming pool which I find completely unacceptable because it is part of the hotel amenities They wanted to charge us 22,000 South Korean won to use the swimming pool which is ridiculous. And then once we were to hear words all that in addition to that we have to buy a swimming cap for the swimming pool that they charge quite a lot of money for this hotel is a complete rip-off and really not worth the money and we paid for it.

Terrible

TripAdvisor rating 1.0/5

Simwhit Business - TripAdvisor review

Probably the worst room experience I have ever had. Unfortunately this stay was booked by our business hosts so they will have booked the cheapest room however even for a cheap room there should be minimum standards! Very basic amenities and the only wooden bath I have ever seen. A trip to B and Q, purchase a few planks of 4 x 2 and you too can have one. Air con all noise and virtually no cool air, no blackout blinds so with the light level outside it was like trying to sleep in the middle of the day. The shower was an absolute disaster. Shower head bracket hanging off the wall by one screw and the overhead ceiling outlet wouldn’t latch in when pulling the valve so unusable. To cal it all, no shower door but a curtain (what type of hotel has shower curtains in 2022 other than student backpacking ones?). With the shower curtain closed the uprising warmer air causes the curtain to billow inwards and clinging to you. Only way to stop this is opening the curtain, which then soaks the toilet which is right outside the shower. I give this hotel one star only because there is no lower choice.

very good

TripAdvisor rating 4.0/5

oNN850 Families - TripAdvisor review

A good hotel next to Changwon convention hall. Reception staff was helpful and offered us box of Ferrero as no Accor platinum upgrade was available for twin room category (other categories all double). Back of hotel quieter than main road. Only 3 minus : 1/indoor pool and sauna chargeable (22,000KRW), 2/breakfast buffet suspended depsite being 3 weeks into "coexisting with COVID in Korea" (replaced by 4 choices in room service with fixed delivery time) 3/only one remote control for lights in room.

Dear. Valuable Guest This is Grand Mercure Ambassador Changwon. We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us. With your warm encouragement that keep in our mind, we will do our best to make wonderful memories when you visit us next time at hotel. We look forward to having a valuable opportunity to offer you again in the near future. Once again, thank you very much. Kings regards

Convenient location

TripAdvisor rating 4.0/5

db7477 Business - TripAdvisor review

We enjoyed a comfortable three night stay at the Grand Mercure Changwon. The room was clean and functional. The bathroom; however, was a bit eclectic: sliding glass doors and no space beside the sink. The hotel has excellent facilities except that the restaurant is closed for dinner due to COVID-19. Breakfast is room service only. The hotel’s next to a shopping mall with several restaurants.

Dear. Valuable Guest This is Grand Mercure Ambassador Changwon. We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us. With your warm encouragement that keep in our mind, we will do our best to make wonderful memories when you visit us next time at hotel. Also, We will deliver your comments to the relevant departments for improving room facility. We look forward to having a valuable opportunity to offer you again in the near future. Once again, thank you very much. Kings regards

Bad Breakfat

TripAdvisor rating 1.0/5

Jeff N Business - TripAdvisor review

My co-worker and myself checked into the hotel on October 25, 2021. We were told due to the COVID restrictions, the breakfast package we ordered during our stay would be a breakfast brought to our rooms as a room service. We were than given a menu that consisted of eggs cooked several ways, a choice of a piece of bacon, ham or sausage, and a glass of OJ or coffee or tea. Since I don’t eat the bacon, ham or sausage, my ordered when it arrived was an egg and a glass of orange juice. There were two hash browns about the size of a half dollar, a small salad and a slice of toast. There are no other options. I asked for a fruit bowl…nope, I asked for some yogurt…nope, I asked for pancakes…nope. For a small skinny person this might be sufficient but I am 6’ 1” and weigh 240 pounds. Not to mention the cost for this egg and orange juice is over $25 a day. When I asked them to cancel the breakfast package, I was told since I requested the package when I made the reservations with the corporate office, the hotel can not cancel it. So I asked for a phone number to call the corporate office. Nobody seems to know how to contact corporate. I was not helped at all to contact the corporate office. I was able to get an email address that I sent an email to corporate 4 days ago and no response as of yet. I was able to locate a number I used to make the reservation and was told by corporate reservations office, that the hotel is the one to cancel the breakfast package and not corporate. So I went back to the front desk and supposedly spoke to a front desk manager and again was told they can’t cancel the breakfast package because I got the package through corporate. I asked to speak with he hotel manager, and of course they don’t work on the weekends because I guess the hotel never has problems during the weekend. So here we go, I am paying $25+ a day for an egg and glass of orange juice. And I have to pay $25 if I don’t eat the egg or drink the orange juice. I am disappointed at the way the hotel pawns off a problem to corporate when they have the power and obligation to correct an unsatisfactory situation. None of this was foretold when I made the reservations. Because of the location to the company I am working with and the fact it is the only “foreign “ type hotel, is the reason why I made my reservations. When I come back and visit later in the year, I will not stay here again and instead stay at the Marriott in Busan, and pay for the hour taxi ride.

Dear. Valuable Guest This is Grand Mercure Ambassador Changwon. We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us. First of all, we sincerely apologize for providing you with an experience that falls short of your expectations during this visit. We definetely understand the displeasure you must have felt. First of all, We apologize for the poor breakfast of the room service. We are sorry that we should have given you the other options we could have provided. Also, we are totally understand that we have offended you because we could not come up with quick solutions. We will deliver your valuable opinion to the relevant department and discuss about this matters to improve it. We'll keep your advice in mind and If you can offer to having a valuable opportunity to offer you again in the near future, do our best to make you more satisfied with next visit. Once again, we sincerely apologize for the inconvenience. Kings regards

In partnership with TripAdvisor

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.