Grand Mercure Ambassador Changwon 4 stars

Customer review rating (ALL Rating) 4.2/5 666 reviews

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Description

Hotel extras

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

Our accommodation(s)

Book this hotel
Room 1

29.3 m² room with high speed internet, separate shower and bath, 49" TV, tea & coffee making tool(the kettle)and free access to gym. a crib or an extra-bed can be provided, depending on availability with surcharge.

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 29 m² / 312 sq ft

29.3 m² room with high speed internet, separate shower and bath, 49" TV, tea & coffee making tool(the kettle) and free access to gym.

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

- Breakfast is included for one basically (rate can be varied depending on number of people having breakfast). and enjoy free access to gym, pool and sauna ; only above 14yrs old can use. Extra-bed can not be installed for this room type.

Max. number of persons
2
Area
From 29 m² / 312 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Benefit includes complimentary Breakfast for two, and access to gym, pool and sauna. a crib or an extra-bed can be provided, depending on availability with surcharge.

Max. number of persons
2
Area
From 59 m² / 635 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk

Hotel location

Grand Mercure Ambassador Changwon

332 Woni-daero,, Sungsangu, Changwon
51408 Changwon
South Korea

GPS:35.239347, 128.655109

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • GIMHAE INTL AIRPORT Additional charge
  • PUS Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 321 rooms
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Indoor Pool (Above 14 year-old)

  • Covered

Gym (Above 14 year-old)

  • On site

Mandarin offers fine dining, Chinese style. Serving high quality, fresh Chinese food, this restaurant ensures a memorable experience.

Discover an array of the finest international delicacies and beverages at the Lobby Lounge & Bar.

Running machines and bikes from PRECO, the world-renowned fitness equipment manufacturer. we've over 40 pieces of equipment. *Only guests aged 14 and older are allowed to enter and use this facility *Closed every first and third Wednesdays of the month

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  666 reviews

Customer review rating 3.5/5

Michael W. G. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Christian M. Business - Confirmed reviews ALL

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your wonderful review. We sincerely thank you for your glowing compliments. It brings our entire team immense pride and pleasure to know that you found everything perfect, from our room cleanliness to the service provided by our staff. Knowing that your stay was a true pleasure for you is the greatest reward for us. We look forward to welcoming you back soon for another awesome and memorable stay in Changwon. Thank you.

Customer review rating 2.0/5

Andrew S. Business - Confirmed reviews ALL

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you for staying with us and for bringing these critical issues to our attention. We sincerely apologize for the unpleasant experience you had regarding the cleanliness of your room, specifically the hair found in the bathroom and toilet. Maintaining a spotless environment is our utmost priority, and it is unacceptable that we failed to meet basic hygiene standards during your stay. We have shared your feedback with our Housekeeping management team to re-train our room attendants and strictly reinforce our inspection protocols to prevent any recurrence. Additionally, we regret the inconvenience caused by the limited plug sockets and lack of USB charging outlets. We fully recognize the importance of modern conveniences for today's traveler. Your comments regarding room updates and refurbishments have been passed on to our management team as we plan future facility enhancements. We deeply value your honest feedback, as it helps us address vital areas for improvement. We hope to have the opportunity to welcome you back in the future to show you a significantly improved stay. Thank you.

Customer review rating 5.0/5

Juan D. G. A. Solo - Confirmed reviews ALL

Hello Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are delighted to hear that you were so satisfied with your stay. Knowing that you had a pleasant experience truly warms our hearts. We look forward to welcoming you again in the future and will continue striving to provide an even better experience with every visit. We wish you a wonderful day. Thank you. Grand Mercure Ambassador Changwon Guest Service Team.

Customer review rating 3.5/5

Rachel L. O. Solo - Confirmed reviews ALL

Hello, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We sincerely apologize for not being able to provide you with a perfect experience during your stay. We truly appreciate you taking the time to share your detailed feedback with us. Your comments are invaluable and help us improve our services and facilities. We hope to have the opportunity to welcome you back in the future, and we will strive to provide you with an even better experience on your next visit. We wish you a wonderful day. Thank you. Grand Mercure Ambassador Changwon Guest Service Team.

Customer review rating 5.0/5

Christian M. Business - Confirmed reviews ALL

Clean and awesome staff! A pleasure to stay there

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your wonderful review. We sincerely thank you for your glowing compliments. It brings our entire team immense pride and pleasure to know that you found everything perfect, from our room cleanliness to the service provided by our staff. Knowing that your stay was a true pleasure for you is the greatest reward for us. We look forward to welcoming you back soon for another awesome and memorable stay in Changwon. Thank you.

Customer review rating 2.0/5

Andrew S. Business - Confirmed reviews ALL

The room was dirty and there was long hair in the bathroom and the toilet. Lack of plug sockets and usb charging sockets make this hotel appear in need of a major refurbishment.

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you for staying with us and for bringing these critical issues to our attention. We sincerely apologize for the unpleasant experience you had regarding the cleanliness of your room, specifically the hair found in the bathroom and toilet. Maintaining a spotless environment is our utmost priority, and it is unacceptable that we failed to meet basic hygiene standards during your stay. We have shared your feedback with our Housekeeping management team to re-train our room attendants and strictly reinforce our inspection protocols to prevent any recurrence. Additionally, we regret the inconvenience caused by the limited plug sockets and lack of USB charging outlets. We fully recognize the importance of modern conveniences for today's traveler. Your comments regarding room updates and refurbishments have been passed on to our management team as we plan future facility enhancements. We deeply value your honest feedback, as it helps us address vital areas for improvement. We hope to have the opportunity to welcome you back in the future to show you a significantly improved stay. Thank you.

Customer review rating 5.0/5

Juan D. G. A. Solo - Confirmed reviews ALL

I loved that my room was pristine everyday

Hello Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are delighted to hear that you were so satisfied with your stay. Knowing that you had a pleasant experience truly warms our hearts. We look forward to welcoming you again in the future and will continue striving to provide an even better experience with every visit. We wish you a wonderful day. Thank you. Grand Mercure Ambassador Changwon Guest Service Team.

Customer review rating 3.5/5

Rachel L. O. Solo - Confirmed reviews ALL

The room was just fine. The sink in my bathroom didnt work so I used the shower. The bathroom overall was not pleasant to use. It felt like a hospital bathroom. There were no outlets near the bed so I had to use the extension cord from the desk. But it was clean and the comfortable enough. It was a very busy hotel with weddings and sports teams and many fans but all the staff was very kind and accommodating. The location was good with the shopping center right next door. I would stay here again but would hope for some updates to the room!

Hello, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We sincerely apologize for not being able to provide you with a perfect experience during your stay. We truly appreciate you taking the time to share your detailed feedback with us. Your comments are invaluable and help us improve our services and facilities. We hope to have the opportunity to welcome you back in the future, and we will strive to provide you with an even better experience on your next visit. We wish you a wonderful day. Thank you. Grand Mercure Ambassador Changwon Guest Service Team.

Customer review rating 3.5/5

Babe P. Business - Confirmed reviews ALL

With the rate charged, expected more as mall establishments and services.

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you for staying with us and for sharing your constructive feedback. We sincerely thank you for your kind words regarding your stay at our hotel. At the same time, we fully understand that, considering the rate charged, you expected a broader variety of mall establishments and enhanced services. We regret that we did not completely meet your expectations in this area. We hope to have the opportunity to welcome you back in the future and provide you with a much improved and fully satisfying stay. Thank you.

Customer review rating 5.0/5

Christian M. Business - Confirmed reviews ALL

Perfect stay, amazing breakfast, verybfriendly service. Unfortunately there was not enough massage personal on both evenings, hence no massage. But great awimming and sauna ;)

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your wonderful feedback. We sincerely thank you for highlighting our convenient location, delicious breakfast, friendly service, as well as our swimming pool and sauna facilities. We are truly delighted that you enjoyed so many aspects of your stay. We look forward to welcoming you back soon for another fantastic stay—and hopefully a fully rejuvenating massage experience as well. Thank you.

Customer review rating 4.5/5

Boban M. Business - Confirmed reviews ALL

I had an excellent stay at Grand Mercure Ambassador Changwon. The hotel is exceptionally clean, well maintained, and offers outstanding room service with an excellent variety of food. The location is beautiful, and I was especially impressed by how quiet and peaceful the hotel was despite being in a busy area. Everything was comfortable and well organized. A truly enjoyable stay — I would definitely come back.

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you were so satisfied with your stay. Your kind compliments mean a great deal to us and warm our hearts. Thank you for taking the time to share your positive feedback. We will continue striving to improve and provide even better service, and we look forward to welcoming you back with an even more enhanced experience on your next visit. We wish you a wonderful day. Thank you. Warm regards, Grand Mercure Ambassador Changwon

Customer review rating 4.5/5

Chan W. B. Business - Confirmed reviews ALL

very good

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your feedback. We sincerely thank you for your high rating and for letting us know that you had a very good experience. We will continue to refine our services to make your next visit even more seamless and perfect. We look forward to welcoming you back soon for another wonderful stay in Changwon. Thank you.

Customer review rating 5.0/5

Diego A. C. S. Business - Confirmed reviews ALL

All services included are what you need. Room service amazing

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your wonderful feedback. We sincerely thank you for providing a seamless and fulfilling experience for our guests is our top priority, and it is a true pleasure to know that our dining offerings and amenities met your every need. Your compliments regarding our room service will be warmly shared with our culinary and In-Room Dining teams as a great encouragement. We look forward to welcoming you back soon for another amazing and comfortable stay in Changwon. Thank you.

Customer review rating 5.0/5

Liam C. Business - Confirmed reviews ALL

Nice hotel.Clean and comfortable room. Excellent breakfast!!!

Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your wonderful feedback. We sincerely thank you for highlighting our clean, comfortable rooms and excellent breakfast. It is a true pleasure to know that you enjoyed a pleasant stay with us. We look forward to welcoming you back soon for another comfortable and memorable stay in Changwon. Thank you.

Customer review rating 5.0/5

Jim B. Business - Confirmed reviews ALL

The customer service is always excellent!

Dear Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us. Knowing that you enjoyed your experience warms our hearts and motivates us to continue providing exceptional service. We look forward to welcoming you back in the future and will strive to present an even better experience on your next visit. We hope you have a wonderful day. Thank you once again. Kind regards, Grand Mercure Ambassador Changwon

Customer review rating 4.5/5

Stephen L. Business - Confirmed reviews ALL

Good English speaking hotel in Korea

Dear Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us. Knowing that you enjoyed your experience warms our hearts and motivates us to continue providing exceptional service. We look forward to welcoming you back in the future and will strive to present an even better experience on your next visit. We hope you have a wonderful day. Thank you once again. Kind regards, Grand Mercure Ambassador Changwon

Customer review rating 5.0/5

Jim Z. Business - Confirmed reviews ALL

Very clean rooms. Great facilities (gym, pool, jacuzzi, sauna). The breakfast is outstanding and has many choices. Staff are friendly.

Dear Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us. Knowing that you enjoyed your experience warms our hearts and motivates us to continue providing exceptional service. We look forward to welcoming you back in the future and will strive to present an even better experience on your next visit. We hope you have a wonderful day. Thank you once again. Kind regards, Grand Mercure Ambassador Changwon

Customer review rating 5.0/5

Antonio S. Business - Confirmed reviews ALL

Great overall hotel expedience! The gim is outstanding. The mall close by is very convenient.

Dear Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us. Knowing that you enjoyed your experience warms our hearts and motivates us to continue providing exceptional service. We look forward to welcoming you back in the future and will strive to present an even better experience on your next visit. We hope you have a wonderful day. Thank you once again. Kind regards, Grand Mercure Ambassador Changwon

Customer review rating 3.0/5

Sandip R. Business - Confirmed reviews ALL

room can not become dark , need improvement on curtains.

Dear Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are sorry to hear that your stay did not fully meet your expectations. Your feedback is very important to us, and we regret any inconvenience or disappointment you may have experienced during your visit. Please rest assured that we will continue to improve our facilities and services to provide a better experience for our guests. We sincerely hope to have the opportunity to welcome you again and show you an even higher standard of hospitality on your next visit. We wish you a wonderful day. Thank you. Kind regards, Grand Mercure Ambassador Changwon

Customer review rating 3.5/5

Tuan T. O. Families - Confirmed reviews ALL

Super nice staff. Well located, modern hotel but the rooms are not functional at all. Odd designs in each room lack many convenient amenities like electrical plugs in odd places instead of bedside, non-intuitive light switches, shower door that also serves as toilet door and spills water everywhere, lack of clothes hook in toilet and bathroom, etc. For a hotel at this price point, it would be nice not to charge for small items like tooth brush and toiletries. Your guests feel like they’re being charged at every turn.

Customer review rating 0.5/5

Anthony Z. Business - Confirmed reviews ALL

After 13 hour flight from the US, my first impression of this hotel was greeted by early check in fee of 30% of my original boom cost. Most luxury hotels will tell me my rooms is not ready or when my room will be ready. However, the staff did not hear and simply requested early check in fee. Fine, I paid. After checking in, the staff informed me that there will be no power until 3 pm. So, I paid early check in fee for no reason to get a room with no power. Fine, I accepted again since I have a business meeting at 2:30pm and I needed to shower. So I checked into the room. The room is small, with almost no accommodations or personality. I showered and went to my business meeting. However, once I returned to the room around 10 pm. The power is back but the AC does not work…. I don’t have the energy to go back to the front desk anymore and get broken English responses. I accepted my fate of choosing a bad hotel. Just wanted to vent my frustrations here. My colleagues traveling with me for work also have similar complains, but I’ll let them voice it separately.

Dear Guest, Thank you for staying at Grand Mercure Ambassador Changwon and for taking the time to share your feedback with us. We sincerely apologize for the extremely frustrating and disappointing experience you and your colleagues had during your stay with us. We deeply regret the rigid handling of the early check-in procedure, as well as the unacceptable situation regarding the scheduled power outage and malfunctioning air conditioning. Paying an early check-in fee only to enter a room without power, followed by a non-functional AC upon your return, is entirely indefensible. Furthermore, the lack of proactive support and effective language assistance at the front desk only added unnecessary stress to your business trip. Your detailed feedback regarding staff communication, room comfort, and facility management has been escalated immediately to our Executive Management, Front Office, and Engineering teams for an urgent review. We are thoroughly investigating these breakdowns in our service and facility operations to prevent such occurrences from happening again. While we recognize that this response cannot undo the severe inconvenience caused during your trip, we would appreciate the opportunity to review your reservation details directly and address your concerns further. We hope you will allow us to follow up with you personally. We hope to have the opportunity to serve you better in the future. Wishing you a wonderful day. Thank you.

Customer review rating 5.0/5

Mingyou Q. Business - Confirmed reviews ALL

very good hotel

Customer review rating 2.0/5

Eric V. Business - Confirmed reviews ALL

Expresso Machine but no caps - air conditioning outdated and very noisy

Other web-users rate our hotel

  • 194 reviews 9.7/10 Location
  • 349 reviews 7.7/10 Room
  • 291 reviews 9.4/10 Service
  • 6 reviews 7.1/10 WiFi
  • 189 reviews 8.9/10 Cleanliness
  • 105 reviews 8.8/10 Breakfast
  • 6 reviews 8.8/10 Bar
  • 5 reviews 8.6/10 Pool

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