Grand Mercure Ambassador Changwon 4 stars

Customer review rating (ALL Rating) 4.3/5 668 reviews

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332 Woni-daero,, Sungsangu, Changwon, 51408 Changwon, South Korea

Description

Hotel extras

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

DELUXE ROOM, 1 King Size Bed

Photo out of - DELUXE ROOM, 1 King Size Bed

29.3 m² room with high speed internet, separate shower and bath, 49" TV, tea & coffee making tool(the kettle)and free access to gym. a crib or an extra-bed can be provided, depending on availability with surcharge.

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Bedding

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • 3 pers. max
  • 29 m² / 312 sq ft
See availabilities

29.3 m² room with high speed internet, separate shower and bath, 49" TV, tea & coffee making tool(the kettle) and free access to gym.

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
See availabilities

- Breakfast is included for one basically (rate can be varied depending on number of people having breakfast). and enjoy free access to gym, pool and sauna ; only above 14yrs old can use. Extra-bed can not be installed for this room type.

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Benefit includes complimentary Breakfast for two, and access to gym, pool and sauna. a crib or an extra-bed can be provided, depending on availability with surcharge.

Max. number of persons
3
Area
From 59 m² / 635 sq ft

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini bar with free soft drinks
  • Free in Room Mineral Water
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom doors 32 inches wide
  • Bathroom products
  • Bidet
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Voice mail

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Double Glazing
  • Opening windows
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

Grand Mercure Ambassador Changwon

332 Woni-daero,, Sungsangu, Changwon
51408 Changwon
South Korea

GPS:35.239347, 128.655109

Telephone
Fax +82 55-600-0704

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • GIMHAE INTL AIRPORT Additional charge
  • PUS Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 321 rooms
  • 10 rooms for people with reduced mobility
  • 10 connecting rooms
  • 18 floors

Languages spoken at the hotel

  • English
  • Japanese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Wi-Fi

  • WiFi at the hotel

Air conditioning

Safe deposit box at reception

  • Safe deposit box at reception

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

3 Restaurants

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Well-being

Indoor Pool (Above 14 year-old)

  • Covered

Gym (Above 14 year-old)

  • On site

MANDARIN

  • Air conditioning
  • Non Smoking Area

Payment

  • Cash
  • Credit card
  • Cheque
  • Other

Mandarin offers fine dining, Chinese style. Serving high quality, fresh Chinese food, this restaurant ensures a memorable experience.

Discover an array of the finest international delicacies and beverages at the Lobby Lounge & Bar.

Running machines and bikes from PRECO, the world-renowned fitness equipment manufacturer. we've over 40 pieces of equipment. *Only guests aged 14 and older are allowed to enter and use this facility *Closed every first and third Wednesdays of the month

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  668 reviews

Customer review rating 4.5/5

Stephen L. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Jim Z. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Antonio S. Business - Confirmed reviews ALL

Customer review rating 3.0/5

Sandip R. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Tuan T. O. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Jim Z. Business - Confirmed reviews ALL

Very clean rooms. Great facilities (gym, pool, jacuzzi, sauna). The breakfast is outstanding and has many choices. Staff are friendly.

Customer review rating 5.0/5

Antonio S. Business - Confirmed reviews ALL

Great overall hotel expedience! The gim is outstanding. The mall close by is very convenient.

Customer review rating 3.0/5

Sandip R. Business - Confirmed reviews ALL

room can not become dark , need improvement on curtains.

Customer review rating 3.5/5

Tuan T. O. Families - Confirmed reviews ALL

Super nice staff. Well located, modern hotel but the rooms are not functional at all. Odd designs in each room lack many convenient amenities like electrical plugs in odd places instead of bedside, non-intuitive light switches, shower door that also serves as toilet door and spills water everywhere, lack of clothes hook in toilet and bathroom, etc. For a hotel at this price point, it would be nice not to charge for small items like tooth brush and toiletries. Your guests feel like they’re being charged at every turn.

Customer review rating 0.5/5

Anthony Z. Business - Confirmed reviews ALL

After 13 hour flight from the US, my first impression of this hotel was greeted by early check in fee of 30% of my original boom cost. Most luxury hotels will tell me my rooms is not ready or when my room will be ready. However, the staff did not hear and simply requested early check in fee. Fine, I paid. After checking in, the staff informed me that there will be no power until 3 pm. So, I paid early check in fee for no reason to get a room with no power. Fine, I accepted again since I have a business meeting at 2:30pm and I needed to shower. So I checked into the room. The room is small, with almost no accommodations or personality. I showered and went to my business meeting. However, once I returned to the room around 10 pm. The power is back but the AC does not work…. I don’t have the energy to go back to the front desk anymore and get broken English responses. I accepted my fate of choosing a bad hotel. Just wanted to vent my frustrations here. My colleagues traveling with me for work also have similar complains, but I’ll let them voice it separately.

Dear Guest, Thank you for staying at Grand Mercure Ambassador Changwon and for taking the time to share your feedback with us. We sincerely apologize for the extremely frustrating and disappointing experience you and your colleagues had during your stay with us. We deeply regret the rigid handling of the early check-in procedure, as well as the unacceptable situation regarding the scheduled power outage and malfunctioning air conditioning. Paying an early check-in fee only to enter a room without power, followed by a non-functional AC upon your return, is entirely indefensible. Furthermore, the lack of proactive support and effective language assistance at the front desk only added unnecessary stress to your business trip. Your detailed feedback regarding staff communication, room comfort, and facility management has been escalated immediately to our Executive Management, Front Office, and Engineering teams for an urgent review. We are thoroughly investigating these breakdowns in our service and facility operations to prevent such occurrences from happening again. While we recognize that this response cannot undo the severe inconvenience caused during your trip, we would appreciate the opportunity to review your reservation details directly and address your concerns further. We hope you will allow us to follow up with you personally. We hope to have the opportunity to serve you better in the future. Wishing you a wonderful day. Thank you.

Customer review rating 5.0/5

Mingyou Q. Business - Confirmed reviews ALL

very good hotel

Customer review rating 2.0/5

Eric V. Business - Confirmed reviews ALL

Expresso Machine but no caps - air conditioning outdated and very noisy

Customer review rating 4.0/5

Ri J. I. Friends - Confirmed reviews ALL

It was a comfortable stay. The room and bathroom was spacious and there is a decent plaza/mall right next door which made eating out and shopping easy.

Customer review rating 2.0/5

Ernest G. H. Business - Confirmed reviews ALL

The check in process was simple and straightforward. The teams can accommodate English speakers. However, the hallways to the rooms were very dimly light, even in the daytime. This is not very inviting. The doors are also heavy and the stainless steel design, while modern, is very cold. It does not add a positive feeling before you enter the room. Also, the carpet was very old in the hallway and was coming loose. Inside the room, there was no English translation for how to use the air conditioning. This can be a big detail for foreign travelers after a long journey. Inside my room, it was very difficult to figure out the light switches. I was not aware that the lights were controlled by the pad next to the bed. This was the first time I have seen this style of controls. I also had two cockroaches in my room while I stayed there. This was beyond surprising given how high my floor was in the building. Lastly, I did not expect breakfast to be over at 9:30am. Typically, breakfast at many hotels is open until 10:00am.

Dear Valued Guest, Warm greetings from Grand Mercure Ambassador Changwon. Thank you for sharing your feedback with us. We are pleased to hear that you had a smooth check-in experience, but we sincerely apologize that several aspects of your stay did not meet your expectations. We regret the inconvenience caused by the hallway conditions, room facilities, lack of English instructions, and our breakfast hours. Most importantly, we are truly sorry to learn about the cleanliness issue you experienced in your room. This is not the standard we strive to provide, and we have shared your comments with the relevant teams for immediate attention and improvement. We appreciate your valuable feedback and hope to have the opportunity to provide you with a much better experience in the future. Thank you

Customer review rating 3.5/5

Leung M. W. Solo - Confirmed reviews ALL

Comfortable stay but there is sound of the water host occasionally and scared me! Staff are nice!

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We sincerely regret that your stay was not completely satisfactory, and we are truly sorry for any inconvenience caused. We appreciate your feedback, and we will take steps to service and improve the air conditioning system accordingly. We will continue striving to provide a better experience, and we hope to welcome you again with improved services on your next visit. We wish you a pleasant day. Thank you.

Customer review rating 1.5/5

Davide R. Business - Confirmed reviews ALL

I did not find my room adequate to the standards this hotel represents. Furniture is old and not in good shape. On the other hand, nice bed and bathroom. But my biggest complaint is air conditioning: which I found to be noisy and lacking adequate service. A lot of dust (not clean air filters?) and also weird smell. The hotel is nice but I was very disappointed by my room. (12th floor)

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We sincerely regret that your stay was not completely satisfactory, and we truly apologize for any inconvenience caused. We appreciate your feedback, and we will internally review the aging facilities and furniture to identify areas for improvement. In addition, we will take the necessary steps to service and improve the air conditioning system. We will continue striving to provide a better experience, and we hope to welcome you again with improved facilities on your next visit. We wish you a pleasant day. Thank you.

Customer review rating 3.5/5

Li C. Business - Confirmed reviews ALL

The location is very good, but the air conditioner is very noisy.

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We sincerely regret that your stay was not completely satisfactory, and we are sorry for any inconvenience caused. Regarding the air conditioning noise, we will conduct a thorough inspection of our facilities to address the issue. We will continue striving to improve and hope to welcome you again with a better experience on your next visit. We wish you a pleasant day. Thank you.

Customer review rating 5.0/5

Jim B. Couples - Confirmed reviews ALL

Brought my wife on my business trip from Seoul - everything including room, gym, breakfast buffet, and customer service was fantastic!

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us—it warms our hearts to know this. We will continue to improve so that we can welcome you back with an even better experience next time. We hope you have a wonderful day. Thank you.

Customer review rating 5.0/5

Brayam P. Business - Confirmed reviews ALL

Amazing! I have been coming to this hotel for the past 3 or 4 years every time I visit Changwon. Amazing hotel, located behind really great hiking trails. Breakfast is great, and I love the gym and sauna experience.

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us—it warms our hearts to know this. We will continue to improve so that we can welcome you back with an even better experience next time. We hope you have a wonderful day. Thank you.

Customer review rating 5.0/5

Mary M. Families - Confirmed reviews ALL

A most enjoyable short stay at the Mercure Ambassador Changwon - from check in to departure staff were very welcoming. The hotel facilities are top class and Breakfast at the Bluefin Restaurant is truly amazing - has to be the best in Changwon.

Dear Valued Guest, First of all, thank you very much for choosing Grand Mercure Ambassador Changwon. We are truly delighted to hear that you had such a satisfying stay with us—it warms our hearts to know this. We will continue to improve so that we can welcome you back with an even better experience next time. We hope you have a wonderful day. Thank you.

Customer review rating 2.0/5

Sumit K. M. Business - Confirmed reviews ALL

I found a few things quite surprising during my stay. Basic amenities like drinking water and a standard toiletry kit, such as a toothbrush, were not provided. Also, the room size was quite small considering the price charged.

Greetings from Grand Mercure Ambassador Changwon. Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience and disappointment during your stay We are currently re-evaluating our in-room amenity standards and room allocation practices to better meet guest expectations and ensure a more comfortable stay experience in the future. Your feedback is extremely valuable to us as it helps identify areas where we can improve. We truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you again and provide you with a more satisfying experience. Thank you.

Customer review rating 4.0/5

Henrik I. J. Business - Confirmed reviews ALL

It was overall a really nice stay and a nice and silent room on 12th floor. There were some challenges with the language skills of the concierges. Actually the receptionists had better skills in English, but the concierges kept on breaking in, which was a bit annoying. Suggest rowing machines in the fitness centre (I will recommend Concept2 type, as an active rower)

Greetings from Grand Mercure Ambassador Changwon. Thank you very much for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed your stay overall and that you found your room on the 12th floor comfortable and quiet. It is always encouraging for our team to know when guests have had a pleasant experience. At the same time, we sincerely appreciate your comments regarding the language skills of our concierge team. We regret any inconvenience or frustration this may have caused during your stay. Thank you once again for your constructive feedback and for staying with us. We look forward to welcoming you back soon for another comfortable stay in Changwon. Thank you.

Customer review rating 5.0/5

Michael G. Business - Confirmed reviews ALL

Great rooms, great staff, and great breakfast!

Greetings from Grand Mercure Ambassador Changwon. Thank you very much for staying with us and for sharing your wonderful feedback. We sincerely thank you for your perfect 100-point rating and for your highest praise regarding our rooms, staff, and breakfast. Providing a very comfortable and seamless experience is our ultimate goal, and it is a great pleasure to know that we succeeded in delivering this during your stay. Your kind words will be shared with our entire team, including our culinary and housekeeping staff, as a wonderful motivation. We look forward to welcoming you back soon for another exceptional and comfortable stay in Changwon. Thank you.

Customer review rating 1.0/5

Alessandro D. Business - Confirmed reviews ALL

There was a strange noise in the room, and despite being a diamond member I was told that we would need to pay for an extra nespresso capsule.

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you for staying with us and for sharing your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay, especially regarding the strange noise in your room and the service handling of the extra Nespresso capsule. As a valued Diamond member, you should have received seamless and attentive service, and we deeply regret that we failed to meet your expectations and our own brand standards in this instance. Your feedback has been shared with our engineering and front office management teams to immediately address the room maintenance issue and to retrain our staff on elite member benefits and flexible service recovery. We are truly sorry for this unpleasant experience, and we will do our utmost to ensure a significantly improved and flawless stay upon your next visit to Changwon. Wishing you a wonderful day. Thank you.

Other web-users rate our hotel

  • 198 reviews 9.6/10 Location
  • 358 reviews 7.5/10 Room
  • 299 reviews 9.3/10 Service
  • 6 reviews 6/10 WiFi
  • 182 reviews 9.1/10 Cleanliness
  • 107 reviews 8.8/10 Breakfast
  • 34 reviews 9.5/10 Wellness Area
  • 6 reviews 8.8/10 Bar

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