Grand Mercure Ambassador Changwon 4 stars

Customer review rating (ALL Rating) 4.2/5 597 reviews

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Description

Hotel extras

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

Our accommodation(s)

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Hotel location

Grand Mercure Ambassador Changwon

332 Woni-daero,, Sungsangu, Changwon
51408 Changwon
South Korea

GPS:35.239347, 128.655109

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  597 reviews

Customer review rating 4.0/5

Hussam H. Business - Confirmed reviews ALL

Generally it was ok. Here are few remarks: cafe at lobby was good, decoration, seating and offerings. I have major remarks on the room. Lighting is too low. It very difficult to do anything at night. One of the pillows or the bed matrice was having a smell of dust. it was not good. Seems was not replaced earlier? I tried the breakfast. Restaurant was very good, clean and spacious. However, you may need to add some more HALAL items. Best wishes,

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. First of all, thank you very much for choosing to stay with us. We sincerely appreciate your detailed feedback regarding your recent stay. It is wonderful to hear that you enjoyed our lobby cafe's atmosphere and offerings, as well as the spaciousness and cleanliness of our breakfast restaurant. However, we deeply apologize for the discomfort caused by the low lighting in your room and the unpleasant odor from the bedding. Please rest assured that we have shared your comments with our housekeeping and maintenance teams to ensure thorough inspections and improvements are made immediately. Furthermore, we have taken note of your suggestion regarding more Halal food options. We are always looking for ways to better accommodate our diverse guests, and your input will be invaluable for our culinary team's future menu planning. Wishing you a wonderful day. Thank you.

Customer review rating 4.0/5

Yip M. F. Business - Confirmed reviews ALL

The lights are too dim for comfort. Especially I need to do reading and work at night in the room.

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you found your room clean and comfortable. However, we sincerely apologize for the inconvenience caused by the dim lighting, which made it difficult for you to read and work at night. While we maintain a softer lighting ambiance to promote relaxation, we understand that this may not be ideal for focused tasks. Please be informed that we have desk lamps available for loan upon request to assist with such needs, and we regret not having provided this for you sooner. Your comments regarding the lighting levels have been shared with our management team for future room improvement considerations. On your next visit, please let us know your preference, and we will ensure a brighter and more productive environment is prepared for you. Thank you again for your valuable input. Wishing you a wonderful day. Thank you.

Customer review rating 5.0/5

James S. Families - Confirmed reviews ALL

We greatly enjoyed our stay here. Room was beautiful, lobby was great. Breakfast buffet was exceptional. People were very nice and helpful, even with the language barrier. Concierge helped us greatly with restaurant recommendations and getting a car arranged for us to the airport.

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. Thank you very much for taking the time to share your wonderful experience with us. We are absolutely delighted to hear that you had an exceptional stay, from our beautiful rooms and lobby to our signature breakfast buffet. We are especially pleased that our concierge's restaurant recommendations and airport transportation arrangements added convenience and joy to your trip. We look forward to welcoming you back for another memorable stay in the near future. Wishing you a wonderful day. Thank you.

Customer review rating 3.5/5

David W. Couples - Confirmed reviews ALL

Staff were ok rooms were ok

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. First of all, thank you very much for choosing to stay with us. We hope you had a pleasant and comfortable stay at our hotel. We appreciate your honest feedback regarding our staff and room conditions. On your next visit, we will do our utmost to go beyond being "ok" and provide you with an exceptional experience and heartfelt hospitality that exceeds your expectations. Wishing you a wonderful day. Thank you.

Customer review rating 4.5/5

Francisco C. Business - Confirmed reviews ALL

The Hotel is well located for mi business activities, the hotel personnel did an excellent job. The only thing that I did not like was that the room was extremely warm

Dear Valued Guest, Greetings from Grand Mercure Ambassador Changwon. First of all, thank you very much for choosing to stay with us. We are delighted to hear that our location was convenient for your business and that our staff provided excellent service. However, we sincerely apologize for the discomfort caused by the room temperature being too warm. Your feedback has been shared with our engineering team to ensure a more comfortable environment for our future guests. We will strive to improve these details and look forward to providing you with a much more pleasant experience on your next visit. Wishing you a wonderful day. Thank you.

Other web-users rate our hotel

  • 152 reviews 9.5/10 Location
  • 311 reviews 7.1/10 Room
  • 238 reviews 9.4/10 Service
  • 141 reviews 8.4/10 Cleanliness
  • 82 reviews 7.8/10 Breakfast
  • 23 reviews 9.4/10 Wellness Area

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