Grand Mercure Ambassador Changwon (ex Pullman) 4 stars

This was definitely the best hotel I have stay at in Changwon. All of the accommodations were superior including the A/C, the staff was extremely helpful, and the room service breakfasts were delicious. I will definitely plan to stay at this hotel for all future visits to Changwon.

I like the service but the shower in the lower floors were not efficient. Rooms were fancey bur shower curtain was not covering whole shoer are and water splashed all over the place. I would suggest to install a glass door to avoid water splash. Other than that I am fairly pleased with the service in general.

The rooms in the hotel are spacious and have a very comfortable bed. I was attending for business and as such need things associated with this type of stay. The chair at the small table was extremely uncomfortable and not suitable for long periods of time working. There was no iron facilities in the room either. The walls did not have good soundproofing and unfortunately I good hear the events ongoing all night in the room next door.

2-week work trip, first time to South Korea and did not know the language. Concierge was great help with organizing taxi rides to places. Location is right beside a massive mall with several eating options. If you don't find something there, you can cross the bridge and find a lot more eateries

Only 2 complimentary bottles of water were given. Hotel refused to provide additional complimentary bottles of water and required customers to pay if needed.

Friendly staff

Clean, friendly, cordial.

Thank you especially for the help with respect to parking the US Government vehicle. The plate number wouldn't work in your automated system, so the attendants had to manually open the gate for me each day, which they did without any great difficulty. You may consider, though, modifying the system to allow US government plates to work with the automated system as well.

I forgot to bring my suitcase key with me, and the front desk resolved the issue in 5 min. I was very impressed by their ability and quick service. Everyone was very kind and supportive.

Convenient location, clean room, attentive and dedicated staff

Excellent service, breakfast, dinner.

The experience was good and I would repeat hotel; but as suggestion the English level of the reception stall should be better;

Not really pleasant due to trip need to be shorten but hotel counter inform that still need to be paid for the initial booked duration as bookings was done through company assigned agents. I was asked to go paid the full bill after staying for 5 days. In the end, hotel agreed out of good will, allow to shorten my trip but i incur some charges from credit card billing due to exchange rate.

With the recent name change (Pullman to Grand Mercure), I have been hoping for some positive changes with good improvement there. However, no improvement could be found. Same facility, same rooms, same staff, same poor breakfast, not to mention no access to executive lounge, or swimming pool, even to Platinum Members.

Frankly, i don’t enjoy staying here. the sort of ‘manager of duty’ did not show any sign of courtesy when i requested for certain favor. The ‘supervisor’ of the restaurant also the same. i talked to the restaurant staff asking for favor.. he said he would have to ask his supervisor, i saw the supervisor only 10m away from me.. the supervisor don’t even have the courtesy to talk to me, and just let the staff handle the situation. another thing, the basic amenities was not free. i don’t understand. this hotel is not a 1 star or 2 star hotel. i have paid so much to stay in the hotel, and yet the basic amenties like toothbrushes & razor blade were not free? and cotton buds not available. credits to the conciege staff..