Grand Mercure Ambassador Changwon (ex Pullman) 4 stars

Customer review rating 4.3/5 668 reviews
Grand Mercure Ambassador Changwon (ex Pullman)
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Hotel extras

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

  • Sauna, Pool and fitness centre

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • GIMHAE INTL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf
  • Other sports activities
Catering
  • Breakfast
  • 3 restaurant(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Grand Mercure Ambassador Changwon (ex Pullman)

332 Woni-daero,
Uichang-gu,
Changwon
51408
changwon
korea, republic of

Tel: +82556000700

Fax: (+82)55/6000704

Contact email

Check-in from 14h00

Check out up to 12h00

  • Bus Numbers :102 109 113 703 710 :   Name of Bus Station : THE CITY7

  • By plane

    GIMHAE INTL AIRPORT At 40km / 24 miles - Shuttle paying

  • By train

    CHANGWON JOONGANG At 6km / 3 miles

  • By train

    CHANGWON STATION At 7km / 4 miles

GPS :35.239347, 128.655109

Our accommodations

Executive Room treats you like a VIP. Located on the 12th or 14th floor, it includes breakfast & happy hour service, free sauna, complimentary Internet and 2-hour use of the meeting room.

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 22
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

DELUXE ROOM, 2 Single Size Beds

  • Max. number of persons: 3
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Traditional Korean style room - Ondol

  • Max. number of persons: 3
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE ROOM, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 29
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

RESIDENTIAL SUITE, 1 King Size Bed

  • Max. number of persons: 2
  • Area: From 59
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

Our restaurants and bars

LOBBY LOUNGE & BAR

Type of cuisine: Cafe

Discover an array of the finest international delicacies and beverages at the Lobby Lounge & Bar.

Lunch

08:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BLUPIN BUFFET

Type of cuisine: International

One of the best buffet restaurants in the city, Blupin features a sushi bar, noodle counter, sweets, appetizer counter, plus six private dining rooms. Open for breakfast, lunch and dinner, it also offers an a-la-carte menu.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MANDARIN

Type of cuisine: Chinese

Mandarin offers fine dining, Chinese style. Serving high quality, fresh Chinese food, this restaurant ensures a memorable experience.

Lunch

12:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 893

  • Maximum capacity: 700 people

  • Maximum banquet capacity: 500 people

Find out more

Our guest reviews for
Grand Mercure Ambassador Changwon (ex Pullman)

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

668 reviews

tripadvisor

TripAdvisor Rating 3.5/5

423 reviews

Everything was great; thank you.

Customer review rating 4.3/5

Matt S. Business - 10/02/2020 Confirmed reviews ALL

Thank you especially for the help with respect to parking the US Government vehicle. The plate number wouldn't work in your automated system, so the attendants had to manually open the gate for me each day, which they did without any great difficulty. You may consider, though, modifying the system to allow US government plates to work with the automated system as well.

Dear Matthew S., Warm Greetings from Grand Mercure Ambassador Changwon. It's only been about a month since the hotel introduced the parking system. The parking system continues to be revised and supplemented, and the plate number of U.S. government vehicles are also working well. Sorry for the inconvenience. I will keep trying to be satisfied. I'll pay you back with better service at the next time. Thank you. Best regards,

Great service

Customer review rating 4.3/5

Buko Business - 27/01/2020 Confirmed reviews ALL

I forgot to bring my suitcase key with me, and the front desk resolved the issue in 5 min. I was very impressed by their ability and quick service. Everyone was very kind and supportive.

Dear Nobuko H., First of all, thank you for giving me a good evaluation. We are happy to be of service to you. If you need anything for your next visit, please visit the concierge or the front desk. We will do our best to provide the service. Thank you. Best regards,

An excellent hotel

Customer review rating 4.3/5

Dung N. Business - 02/12/2019 Confirmed reviews ALL

Convenient location, clean room, attentive and dedicated staff

Dear Phuong Dung N., Warmest Greetings from Grand Mercure Ambassador Changwon. First of all, thank you for giving me a good evaluation. I'm glad you had a good time at our hotel. If you can use our hotel again, We will repay you with the best service. Thank you. Best regards,
Customer review rating 4.3/5

Andrew J. Business - 30/11/2019 Confirmed reviews ALL

Excellent service, breakfast, dinner.

Dear Andrew J., Warmest Greetings from Grand Mercure Ambassador Changwon. First of all, thank you for giving me a good evaluation. Decorated with nature-friendly interior concept based on natural wood and marbles, the Mediterranean-style boutique open kitchen restaurant Blupin warmly welcomes you daily with health-conscious organ. Also Mandarin grand mercure Branch located on the fifth floor aims to become the best Chinese restaurant in Gyeongsangnam-do. If you have a chance at your next stay, I recommend you try Mandarin restaurant. Thank you. Best regards,

Very good hotel, good food and service; English level of stall should improve

Customer review rating 4.3/5

Carlos Business - 26/11/2019 Confirmed reviews ALL

The experience was good and I would repeat hotel; but as suggestion the English level of the reception stall should be better;

Dear Mr. Carlos S., Warm Greetings from Grand Mercure Ambassador Changwon. First of all, thank you for giving me a good evaluation. We will keep improving our English level so that we can check what you want. And We will try to provide the best service. Thank you. Best regards,
Customer review rating 4.3/5

Seow P. C. Business - 26/11/2019 Confirmed reviews ALL

Not really pleasant due to trip need to be shorten but hotel counter inform that still need to be paid for the initial booked duration as bookings was done through company assigned agents. I was asked to go paid the full bill after staying for 5 days. In the end, hotel agreed out of good will, allow to shorten my trip but i incur some charges from credit card billing due to exchange rate.

Dear Mr. Seow Pong C., Warm Greetings from Grand Mercure Ambassador Changwon. We’re sorry to trouble you while you're staying. As a result of confirmation, your reservation made through the travel agency upon promotional non refundable rate. It is impossible to cancel or change, instead of being cheaper than the usual price. However, I hope you feel relieved that we have decided to reduce the schedule free of charge by contacting the travel agency for this stay. We'll pay you back with better service at the next time. Thank you. Best regards,

Incomplete water drain at shower room

Customer review rating 4.3/5

Tomohisa T. Business - 17/11/2019 Confirmed reviews ALL

After taking shower approx 1 min, water is coming up from the drain hole and start pooling at floor at shower space. It looks water is not well drained, and requires maintenance.

Dear Valued Guest, Warm Freetings from Grand Mercure Ambassador Changwon. I'm sorry for the inconvenience during your stay. I'll report the information you've mentioned to the relevant department to improve it. I'll pay you back with better service at the next time. Thank you. Best regards,

A very good, nice and clean hotel

Customer review rating 4.3/5

Anonymous Business - 12/11/2019 Confirmed reviews ALL

Quick check in and check out, nice and clean room with water in the fridge, large breakfast buffet and possibilities to have a snack or a drink in the lobby restaurant

Dear Valued Guest, Warm greetings from Grand Mercure Ambassador Changwon. Thank you for giving us such a good evaluation on everything. We are also happy to hear that you've had a good time. If you visit our hotel again next time, I will repay you with the best service for your wonderful trip. Thank you. Best regards,

Very nice stay with a grand appearance!!

Customer review rating 4.3/5

Will Business - 09/11/2019 Confirmed reviews ALL

Great!!!

Dear Gordon W., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One night stay.

Customer review rating 4.3/5

Anonymous Business - 29/10/2019 Confirmed reviews ALL

Excellent nights stay whilst visiting for work, lovely rooms and resturant.

Dear Paul O., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

My first time in Changwon was very nice and comfortable in Ambassador HOtel

Customer review rating 4.3/5

Berenice M. Business - 23/10/2019 Confirmed reviews ALL

This Hotel is very comfortable, clean, quiet. The food is excellent!

Dear Berenice M., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good hotel except with a few flaws

Customer review rating 4.3/5

L. Business - 22/10/2019 Confirmed reviews ALL

The hotel staff is amazing. Everyone was very friendly and helpful. The room was great except the air conditioning did not really work. The room was too warm for me, but I managed. The breakfast value was not good. In my opinion, the cost was too high for what you receive. All in all the hotel was great, and I will return.

Dear Loy K., Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon (ex Pullman). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room good, amenities poor.

Customer review rating 4.3/5

Anonymous Business - 22/10/2019 Confirmed reviews ALL

Rooms are good size, clean and comfortable. Bathroom well appointed and good shower (important!). All rooms should include a clothes iron given most stays must be for business. The hotel bar is always a disappointment — expensive, excruciatingly slow service (even when it's empty) and food below par. Breakfast in the Blupin Restaurant was OK for the price (22,000 won) but selection was quite limited and didn't change from day to day. Quite boring by the end of the week.

Dear James W., Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon (ex Pullman). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful property but the room was small, hot, and had very poor lighting.

Customer review rating 4.3/5

Dlf Business - 17/10/2019 Confirmed reviews ALL

Hotel staff were very pleasant and efficient. Check-in and check out was very smooth. the room was 24.7 degrees when I arrived and was never below that despite setting the A/C control as low as 21 degrees (this is the same experience I had during my last stay). Lamp next to the desk had an exposed splice in the electrical cord, light diffusers next to bed and desk were yellowed, all ceiling lights in bedroom area and several hall lights were not functioning.

Dear David L F., Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon (ex Pullman). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Service was good and the staff were friendly overall. Our group was catered for well.

Customer review rating 4.3/5

Ellen Business - 09/10/2019 Confirmed reviews ALL

The rooms were well presented and clean. The buffet had a great variety of quality food and beverages. However I think there is room for improvement to make it an even better stay for your clients: 1) The rooms lacked adequate tea and coffee for two people...one coffee or one tea per person per day is insufficient. Also it would have been good to have a herbal tea available for an evening drink or for people who don't drink tea or coffee. 2) The swimming pool and spa should be available for guests free of charge or at least at half price to the general entry fee. 3) When expresso coffee is provided at events with a large number of non-Koreans, it would be good if a milk jug was made available so people can add milk to their coffee as desired. and, most importantly , 4)Many people in our group were over 70, and were assigned rooms where the shower was over a deep bath. This made shower access dangerous for them. Ease of access to shower facilities should be a priority for your older clients. They shouldn't have to climb over anything in order to access the shower. If these issues were addressed I would increase my rating of your hotel to 9 or 10. Thanks for your time on this.

Dear Greenberg E., Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon (ex Pullman). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good

Customer review rating 4.3/5

Heather M. Solo - 07/10/2019 Confirmed reviews ALL

Everything was good, the first floor was amazing and the breakfast has a big variety of food. The internet doesn't have a password though so that made it difficult for some sites that require a password.

Dear Heather M., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very Good Hotel, A little Expensive

Customer review rating 4.3/5

Wilvin Business - 02/10/2019 Confirmed reviews ALL

This hotel is outstanding and has a lot of amenities (pool, gym, sauna, restaurant, spa, golf driving range, etc.) Building looks great outside and inside. The room was good. It is a little expensive though so be sure to use the amenities a lot so it is worth the extra expense.

Dear Wilvin C., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

top!

Customer review rating 4.3/5

Anders B. Business - 27/09/2019 Confirmed reviews ALL

Very Nice top notch, Gym was great to, very friendly personel all credits to them

Dear Anders B., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

manufacturing engineer

Customer review rating 4.3/5

Jim P. Business - 06/09/2019 Confirmed reviews ALL

Good stay with great service, restaurant very good as well.

Dear James p., We very much appreciate your comments regarding your stay at the Grand Mercure Ambassador Changwon (ex Pullman). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good hotel but needs some changes to fit the Grand Mercure marquee

Customer review rating 4.3/5

Rick Business - 03/09/2019 Confirmed reviews ALL

Good stay overall, but if you are going to name it Grand Mercure, it needs some changes. the rooms need better work areas for business travellers (don't force upgrade to executive room - just need real desk/chairs to work).

Dear Richard Allen S., Thank you for taking the time to tell us about your experience at the Grand Mercure Ambassador Changwon (ex Pullman). I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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