Grand Mercure Ambassador Changwon (ex Pullman) 4 stars

I like the service but the shower in the lower floors were not efficient. Rooms were fancey bur shower curtain was not covering whole shoer are and water splashed all over the place. I would suggest to install a glass door to avoid water splash. Other than that I am fairly pleased with the service in general.

The rooms in the hotel are spacious and have a very comfortable bed. I was attending for business and as such need things associated with this type of stay. The chair at the small table was extremely uncomfortable and not suitable for long periods of time working. There was no iron facilities in the room either. The walls did not have good soundproofing and unfortunately I good hear the events ongoing all night in the room next door.

2-week work trip, first time to South Korea and did not know the language. Concierge was great help with organizing taxi rides to places. Location is right beside a massive mall with several eating options. If you don't find something there, you can cross the bridge and find a lot more eateries

Only 2 complimentary bottles of water were given. Hotel refused to provide additional complimentary bottles of water and required customers to pay if needed.

Friendly staff

Clean, friendly, cordial.

Thank you especially for the help with respect to parking the US Government vehicle. The plate number wouldn't work in your automated system, so the attendants had to manually open the gate for me each day, which they did without any great difficulty. You may consider, though, modifying the system to allow US government plates to work with the automated system as well.

I forgot to bring my suitcase key with me, and the front desk resolved the issue in 5 min. I was very impressed by their ability and quick service. Everyone was very kind and supportive.

Convenient location, clean room, attentive and dedicated staff

Excellent service, breakfast, dinner.

The experience was good and I would repeat hotel; but as suggestion the English level of the reception stall should be better;

Not really pleasant due to trip need to be shorten but hotel counter inform that still need to be paid for the initial booked duration as bookings was done through company assigned agents. I was asked to go paid the full bill after staying for 5 days. In the end, hotel agreed out of good will, allow to shorten my trip but i incur some charges from credit card billing due to exchange rate.

After taking shower approx 1 min, water is coming up from the drain hole and start pooling at floor at shower space. It looks water is not well drained, and requires maintenance.

Quick check in and check out, nice and clean room with water in the fridge, large breakfast buffet and possibilities to have a snack or a drink in the lobby restaurant

Great!!!