Grand Mercure Ambassador Changwon (ex Pullman) 4 stars

Thank you especially for the help with respect to parking the US Government vehicle. The plate number wouldn't work in your automated system, so the attendants had to manually open the gate for me each day, which they did without any great difficulty. You may consider, though, modifying the system to allow US government plates to work with the automated system as well.

I forgot to bring my suitcase key with me, and the front desk resolved the issue in 5 min. I was very impressed by their ability and quick service. Everyone was very kind and supportive.

Convenient location, clean room, attentive and dedicated staff

Excellent service, breakfast, dinner.

The experience was good and I would repeat hotel; but as suggestion the English level of the reception stall should be better;

Not really pleasant due to trip need to be shorten but hotel counter inform that still need to be paid for the initial booked duration as bookings was done through company assigned agents. I was asked to go paid the full bill after staying for 5 days. In the end, hotel agreed out of good will, allow to shorten my trip but i incur some charges from credit card billing due to exchange rate.

After taking shower approx 1 min, water is coming up from the drain hole and start pooling at floor at shower space. It looks water is not well drained, and requires maintenance.

Quick check in and check out, nice and clean room with water in the fridge, large breakfast buffet and possibilities to have a snack or a drink in the lobby restaurant

Great!!!

Excellent nights stay whilst visiting for work, lovely rooms and resturant.

This Hotel is very comfortable, clean, quiet. The food is excellent!

The hotel staff is amazing. Everyone was very friendly and helpful. The room was great except the air conditioning did not really work. The room was too warm for me, but I managed. The breakfast value was not good. In my opinion, the cost was too high for what you receive. All in all the hotel was great, and I will return.

Rooms are good size, clean and comfortable. Bathroom well appointed and good shower (important!). All rooms should include a clothes iron given most stays must be for business. The hotel bar is always a disappointment — expensive, excruciatingly slow service (even when it's empty) and food below par. Breakfast in the Blupin Restaurant was OK for the price (22,000 won) but selection was quite limited and didn't change from day to day. Quite boring by the end of the week.

Hotel staff were very pleasant and efficient. Check-in and check out was very smooth. the room was 24.7 degrees when I arrived and was never below that despite setting the A/C control as low as 21 degrees (this is the same experience I had during my last stay). Lamp next to the desk had an exposed splice in the electrical cord, light diffusers next to bed and desk were yellowed, all ceiling lights in bedroom area and several hall lights were not functioning.

The rooms were well presented and clean. The buffet had a great variety of quality food and beverages. However I think there is room for improvement to make it an even better stay for your clients: 1) The rooms lacked adequate tea and coffee for two people...one coffee or one tea per person per day is insufficient. Also it would have been good to have a herbal tea available for an evening drink or for people who don't drink tea or coffee. 2) The swimming pool and spa should be available for guests free of charge or at least at half price to the general entry fee. 3) When expresso coffee is provided at events with a large number of non-Koreans, it would be good if a milk jug was made available so people can add milk to their coffee as desired. and, most importantly , 4)Many people in our group were over 70, and were assigned rooms where the shower was over a deep bath. This made shower access dangerous for them. Ease of access to shower facilities should be a priority for your older clients. They shouldn't have to climb over anything in order to access the shower. If these issues were addressed I would increase my rating of your hotel to 9 or 10. Thanks for your time on this.