Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.5/5 803 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

Our accommodation(s)

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Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team. Reservation required.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  803 reviews

TripAdvisor Rating  4.5/5  1,554 reviews

Good location, but some improvements/repairs needed

Customer review rating 3.5/5

Ian Couples - Confirmed reviews ALL

Excellent location with very helpful and pleasant staff. However the room we booked (premium deluxe twin share) had 2 blown light bulbs (so our room looked very dark on arrival) and the carpet was frayed which I had almost tripped on.

Dear lan, We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo. We are happy to hear that our staff have made you feel welcomed and at ease during your stay with us. However, we believe there may still be areas that need improvement. Regarding the matter of problem, we are sorry that the room maintenance checking was not enough on your stay. Please allow us to express our sincerest apologies. We will continue our effort to provide the best service for our guests. Once again, we thank you for your feedback and we look forward to being of service you and to welcoming you to the MERCURE Sapporo again in the near future. Regards, Quality Assurance Team Mercure Sapporo

Great location

Customer review rating 3.0/5

David T. Families - Confirmed reviews ALL

Good location but no trolley on the ground floor made it difficult to move our luggage up to the lobby and then to our room. Some consideration should be given to that.

Dear Mr. David T., Thank you so much for taking the time to share your experience and feedback. On your comment, Since there is no one on the 1st floor, trolleys can be rented and managed at the front desk on the 3rd floor. We apologize for the inconvenience and appreciate your understanding. Your feedback will give us the strength and motivation to continue working hard to strive towards an even higher level of excellence. Once again, we thank you for your feedback and we apologize for the inconvenience caused during your stay. Sincerely, Quality Assurance Team Mercure Sapporo

Good location

Customer review rating 5.0/5

Tere A. H. Couples - Confirmed reviews ALL

My husband and i, both accor member, are extremely grateful we chose Mercure Sapporo. Its location is readily accessible to train station, 24hour convenient stores and variety of restaurants to choose for dining. It is just walking distance to Odori Park and Susukino Street where snow sculpture display was held. The hotel staff were courteous and helpful to queries. The hotel breakfast served diverse delicious cuisine daily . I love their hokkaido rice and french toast , btw. Given the chance to come back soon, i will definitely choose Mercure Sapporo again.

We are honored to receive your feedback and it was a pleasure welcoming you to the Mercure Sapporo. We are pleased to hear that our hotel had excellent reputation on your review. I am sure that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

Always a great stay at Mercure Sapporo

Customer review rating 5.0/5

Pali Business - Confirmed reviews ALL

I always pick the Mercure Sapporo hotel as my hotel of choice due to the convenient location, very spacious rooms and bathrooms, contemporary coloring and style, and the fact there are also restaurants located in the same building, which makes last-minute dining very convenient. The staff as the Mercure Sapporo is always very welcoming and go out of their way to help customers with any questions or requests.

Dear Pali, Thank you very much for having stayed at Mercure Sapporo, and taking the time to write a review about your recent stay. I am delighted that you were impressed with our room and service, and left with that impression. Also, your comment concerning our staff is also very much appreciated. We will continue our effort to provide the best service for our guests. Again, our sincere thanks for the comment you gave us and we are very much looking forward to your next visit. Sincerely, Quality Assurance Team Mercure Sapporo

Mecure is a great option for a hotel when staying in Sapporo

TripAdvisor rating 4.0/5

SandraB424 TripAdvisor review

I stayed here during the snow festival and found the hotel to be a fantastic option in regards to price, location and amenities. The location of the hotel is right in the middle of the main touristy areas of Sapporo, with a train station just outside and the bus stop for new chitose airport approx 200 metres walk up the road. There are a variety of restaurants in the area, as well as the usual convenience stores such as 7-11 and family mart next door. The hotel reception is on the third floor of the building, which is also where the restaurant is located. The restaurant provides buffet breakfast, alcarte lunch and dinner. The breakfast service can get super congested, as it is quite small with a tiny food area. The breakfast choices were reasonable, not great. My room was wonderfully clean, well appointed, with a very comfortable bed and pillows. The window opened, and my view was looking east, so not that picturesque, but still plenty to see. The bathroom had excellent amenities and was well sized with the shower over the bath. Every single staff member i came into contact within the hotel was lovely, and i would absolutely recommend this hotel if staying in Sapporo.

Dear SandraB424, I would like to thank you on behalf of the staff here for choosing Mercure Sapporo. We are deeply pleased to get your gracious praise. It was truly our honor to read your great comments. Your feedback will give us the strength to continue working hard to strive towards an even higher level of excellence. Once again, we would like to thank you for your gracious comments and rating. We look forward to your visit again and we will be delighted to be at your service in the near future. Sincerely, Quality Assurance Team Mercure Sapporo

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Other web-users rate our hotel

  • 744 reviews 9.6/10 Location
  • 716 reviews 8.1/10 Room
  • 584 reviews 8.4/10 Service
  • 16 reviews 6.7/10 WiFi
  • 269 reviews 8.7/10 Breakfast
  • 234 reviews 7.1/10 Cleanliness

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