Mercure Sapporo

Mercure Sapporo 4 stars

Customer review rating (ALL Rating) 4.4/5 557 reviews

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Hotel extras

  • Web corner and free wifi in the entire hotel

  • 4 star hotel in central Sapporo with easy access to Susukino and shopping areas

  • 285 stylish guest rooms with connecting rooms available

  • Conveniently located close to public transport links to tourist attractions

  • Top of line fitness machines to stay in shape in the Fitness Room

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sapporo

2-4 Minami 4-jo, Nishi 2-chome Chuo-ku
064 0804 SAPPORO
Japan

GPS:43.055595, 141.355682

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

BORDEAUX

Bordeaux Restaurant offers delicious French dishes at an affordable price in our 4 star hotel. Try our sumptuous buffet on Friday or Saturday night and discover quality produce prepared by our dedicated team.

Our accommodation(s)

Mercure Sapporo offers 285 well-appointed rooms designed with French aspects in the heart of Sapporo's entertainment district Susukino. The Mercure offers relaxation in the busy city of Sapporo. Perfect for a leisure getaway or business travel, relax in European Style with local influences. All rooms are equipped with high-speed internet access, Simmons bedding and Mercure Brand Amenities making Mercure Sapporo your home away from home.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  557 reviews

TripAdvisor Rating  4.5/5  1,534 reviews

Excellent stay in Executive Room

TripAdvisor rating 5.0/5

David R Business - TripAdvisor review

Stayed in the Mercure for a week while I attended business meetings in Sapporo in Oct 2022. I booked an Executive Room, so I cannot comment on a standard room. The room was excellent and larger than many Japanese hotel "executive" rooms and well soundproofed. The room was well equipped with a good-sized desk, quality drip-filter coffee machine, separate electric kettle, and refrigerator, with good WiFi for all of my devices. The staff were wonderful and easily able to handle my total lack of Japanese language skills and I thoroughly enjoyed the breakfast buffet. The Mercure is less than 2 blocks from the Susukino tram stop in the middle of the entertainment district, which was great for my daily travel to my meetings. In all, a very pleasant stay.

Dear Mr.David We are happy to receive feedback from you and we hope that you enjoyed your stay here at the Mercure Sapporo. It was an honor to read your review of your experience staying with us. The great reviews we receive from our customers are the best encouragement for our staff. We will continue to improve our services so that our customers will be satisfied. We look forward to seeing you again at Mercure Sapporo soon and hope your next visit will be as pleasant as the previous one. Mercure Sapporo Guest Experience Team

Nice and clean hotel

Customer review rating 4.5/5

Donovan Families - Confirmed reviews ALL

The room is clean and nice. Many choices of food for the breakfast and the food is refilled quickly.

Dear Donovan, Thank you for staying with Mercure Sapporo and your great feedback. We are glad to hear that the cleanliness of the rooms had matched up to your expectations. We are happy to hear that you had enjoyed the breakfast, our kichen staff and beverage stuff feel very honoured to receive such comments. We look forward to your visit again and we will be delighted to be at your service in the near future. Mercure Sapporo Guest Relations /Marina Tabata

Well located and good stay.

Customer review rating 4.0/5

Tamara Couples - Confirmed reviews ALL

The staff was really helpful and also spoke English. The room was spacious and clean. The buffet breakfast had options and tasted good. The location of the hotel is in a good spot, so everything was easily accessible.

Thank you for taking the time to tell us about your experience at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we are looking forward to welcoming you back in the near future. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

Overall, good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I was a little disappointed that there was dust on the corners of the desk and window. Other than that, it was good.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. Regarding the matter of problem, we are sorry that the room cleaning especially on the desk was not enough on your stay. Please allow us to express our sincerest apologies. I will share your comments with all of housekeeping staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yours sincerely Riku Ishikawa Front Team Leader Mercure Sapporo

Good central location

Customer review rating 4.0/5

S. Couples - Confirmed reviews ALL

We enjoyed the stay very much. The room was quiet and fitted out well. It was dark around the sofa. We suggest adding a standing light in that area. The room was quite cold. It was not possible to make it warmer. The aircon was off so the suggestion on the paper in the room to “turn off when the room is cold” didn’t really help. Having the toilet in a room with a separate door is a good feature. Reception area coffee service is excellent, extending it with another hour or so would be good. Some people may not even have checked in by 6pm. Breakfast was good in general. Coffee and Hokkaido milk were especially good. Much better than in most other hotels in Japan. We enjoyed the late check-out. Thank you.

We very much appreciate your comments regarding your stay at the Mercure Sapporo. It is always a pleasure to receive positive feedback. I will share your comments with our team. We apologize for the Air Conditioning in the rooms, our entire building including the tenants are run by a centrally controlled HVAC system which can only run the aircon. However, we have rental heater at the Reception. I sincerely apologize if the Receptionist did not announce this to you. I will share this with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services including housekeeping. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shihomi Sunada Guest Experience Manager Mercure Sapporo

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Other web-users rate our hotel

  • 413 reviews 9.3/10 Location
  • 526 reviews 8.5/10 Room
  • 382 reviews 7.9/10 Service
  • 6 reviews 9.6/10 WiFi
  • 164 reviews 8.9/10 Breakfast
  • 160 reviews 9.3/10 Vibe
  • 144 reviews 7.8/10 Cleanliness

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