Dear Krishneel, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed your stay overall. We also appreciate your comments regarding the areas where we can improve, and we will certainly review them with our team. We hope to have the opportunity to welcome you back for an even better experience. Warm Regards Roberta Hazelman Front office manager.

Dear Dr Ian, Thank you for taking the time to share your thoughts with us. We are delighted to hear that you found our staff to be very nice, as providing warm and welcoming service is always our priority. We appreciate your observations regarding our accommodation facilities. While we have recently invested in upgrading and modernising our reception area to enhance the arrival experience, we acknowledge your comments about the rooms and the need for refurbishment. Please be assured that your feedback has been noted and will be shared with our management team as we continue to plan future improvements. Your insights are invaluable in helping us balance both service and facility upgrades, and we hope to welcome you back again for a more enjoyable stay. Warm regards, Roberta Hazelman Front office manager.

Dear Mohammed, Vinaka vakalevu for your kind words. We are delighted to know that your check‑in experience was smooth and that our team’s friendliness and professionalism made a positive impression. Providing a warm welcome and attentive service is always our priority, and it is wonderful to hear this reflected in your stay. We look forward to welcoming you back again soon. Warm regards, Roberta Hazelman Front office manager

Dear Rohit, Thank you for taking the time to share your experience. I am truly sorry to learn that your stay did not meet expectations and that you encountered challenges. Please accept our sincere apologies for the disappointment caused. Your comments are very important to us, and we will be reviewing them closely with our team to ensure improvements are made. We value your feedback as it helps us enhance the quality of our service and facilities. We hope to have the opportunity to welcome you again and provide a much-improved experience. Warm regards, Roberta Hazelman Front office manager.

Dear M., Thank you for sharing your experience with us. We are delighted to know that you enjoyed a comfortable stay, and that our staff’s friendliness and accommodating nature made such a positive impact. It is also wonderful to hear that you appreciated the dinner menu and found it to be excellent. Your feedback is greatly valued, and we look forward to welcoming you back for another enjoyable visit. Warm regards, Roberta Hazelman Front office manager.

Dear Vinita, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced at the pool when towels were not readily available for you and the family and points you have shared regarding your general experience. This falls short of the service standards we aim to deliver. Your feedback has been shared with team heads to ensure better coordination. We appreciate your patience and understanding, and we will work diligently to prevent such lapses in the future. Warm regards, Roberta Hazelman Front office manager.

Dear Lily, Thank you for sharing such thoughtful feedback. We are delighted to know our staff’s warmth and welcoming nature made a positive impression during your stay. At the same time, we appreciate your constructive suggestions regarding the addition of suitcase stands or benches in rooms, as well as more hanging space for towels to better accommodate families. These are valuable insights that will be reviewed with our team. We also note your concern about the dining area renovation and the importance of preserving the bay view, which is indeed a signature feature of Novotel Lami. Your comments will be shared with management to ensure this aspect is carefully considered. Your observations help us improve both comfort and atmosphere, and we look forward to welcoming you back for an even more enjoyable experience. Warm regards, Roberta Hazelman Front Office Manager.

Dear Tupou, Thank you for your kind feedback. We are delighted that you enjoyed our convenient location, comfortable stay, and appreciated the quality of our food and service. It is wonderful to know that your experience was refreshing, and we truly value your encouraging words. We look forward to welcoming you again for another enjoyable visit. Warm regards, Roberta Hazelman Front Office Manager.

Dear Azad, Thank you for your feedback. We are pleased to know you enjoyed your stay overall. We regret any uncertainty regarding the food being Halal and understand how important this is for our guests. Your comments will be shared with our team to ensure clearer communication and reassurance about our food offerings in the future. We appreciate you bringing this to our attention and look forward to welcoming you again with improved clarity and comfort. Warm regards, Roberta Hazelman Front Office Manager.

Dear John Thank you so much for sharing your experience with us. We’re delighted to hear that our staff and facilities made your visit welcoming and enjoyable. We truly appreciate your recommendation — it means a lot to our team. We understand that school traffic in the area can be challenging, and we’ll continue to do our best to make every visit as smooth as possible. We look forward to welcoming you again soon! Warm Regards Roberta Hazelman Front Office Manager

Dear Barbara, Vinaka vakalevu (thank you very much) for sharing your experience with us. We’re delighted to hear that you had a wonderful stay and that our front desk team was able to assist you promptly. It’s also great to know you enjoyed the clean room and our breakfast selection, especially the Fijian dishes we’re proud to serve. Your kind words about our service mean a lot to us, and we’re thrilled that you truly enjoyed your time here. We look forward to welcoming you back for another memorable stay. Warm regards, Roberta Hazelman Front Office Manager

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberta Hazelman Front Office Manager

Dea M., We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberta Hazelman Front Office Manager

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback. I will share your comments with our reservations team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberta Hazelman Front Office Manager

Dear Wendy, We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you back soon. Sincerely, Roberta Hazelman Front Office Manager.

Dear Denise, We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team and to mentioned names. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberta Hazelman Front Office Manager

Dear Peoni, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Roberta Hazelman Front Office Manager.

Dear Ingrid, We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. Thank you so much for taking the time to share your feedback. We truly appreciate your thoughts and are glad to hear about your experience. Your review helps us continue to improve and provide the best possible service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberta Hazelman Front Office Manager.

Dear Nitish, We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roberta Hazelman Front Office Manager