Novotel Suva Lami Bay 4 stars

Customer review rating (ALL Rating) 4.3/5 393 reviews

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Novotel Suva Lami Bay - Image 1
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Queens Road, Lami Bay, 0 SUVA, Fiji Islands

Description

Hotel extras

  • Ocean View guest rooms have uninterrupted views of Lami Bay.

  • Lounge by the outdoor pool or connect in the lobby with all day dining

  • Novotel Conference Centre venues for conventions, and weddings set in lush tropical gardens

  • Arrive by car with complimentary parking, bus which stops outside the hotel or boat

  • Dine by the bay with a menu combining international favorites and locally inspired dishes.

Our accommodation(s)

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Hotel location

Novotel Suva Lami Bay

Queens Road, Lami Bay
0 SUVA
Fiji Islands

GPS:-18.10785, 178.396334

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

HUSK RESTAURANT

Husk Restaurant offers modern décor, delightful al fresco dining and an a la carte menu boasting the best local produce. A full buffet breakfast is served daily, followed by a delicious all day menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  393 reviews

TripAdvisor Rating  3.7/5  781 reviews

Poor Customer Service

TripAdvisor rating 2.0/5

Kimberly S TripAdvisor review

I took my family to Novotel Lami yesterday (11/05) to celebrate my parents' birthday together with Mother's Day. I had made the lunch reservations ages ago and also booked for a massage for my parents about a week prior to the event. I will write about the massage first then the lunch. Massage The booking was for 12.30 pm and I was running late so I sent the team an apology via email (I even called but no one answered), informing them that I was running late by about 20 mins and that they could cancel my booking if they were busy or give me another time slot if they could. There was no response to the email so I assumed they were busy. I got to the venue around 12.50pm, and walked into the spa center/office. I was informed by other people who were waiting that the masseuse was busy with another client, meaning, they had actually started off with another person's booking in the timeslot I had booked the massage for (this is where I start feeling less guilty about arriving late). I was informed by one of the people waiting that they were called up to move their massage appointment. So with no one else around to discuss the situation, I proceeded with the lunch I had made reservations for. I was called (over 3 times by the BeautyLab team) to change the time of the massage. All these interruptions while I was having lunch with my parents. At first, I agreed to wait till 3pm, then another call requesting if I could wait till 3.30pm THEN ANOTHER CALL requesting if I could wait till after 4pm or 5pm, even asking me if I could come the next day. Why on earth do I have to make another run because of the incompetence of the team? I ended up canceling the booking - extremely disappointing as I had anticipated my parents would have a nice experience. Okay so, now for the lunch. The service was average at best. Had to walk over to the counter to ask for the menu twice, we were given the Mother's Day menu but I also wanted to order from the standard menu. The food came really late, we waited for over 30 minutes (not even the drinks had been brought before that). We ate the food, it was okay. Our plates and cutlery were cleared for the next dish we had ordered, we did not receive extra plates or cutlery after! We didn't even bother asking the servers but then one of them came, saw we didn't have the plates and informed us they would bring us the plates, we thanked them. Didn't happen. Ordered dessert, they forgot to bring it to the table but did not forget to add it to the bill. I cancelled it. The service was so bad and slow, I know the servers were really busy, you could see it which is why we did not cause any trouble. But if the hotel knows that there is an event then can they not hire more people so that things run smoothly? One would think that for the amount of money you spend at the hotel, you will receive decent service. I have had better services for half the money spent in other establishments. My parents did not complain and knowing them, they probably did not say anything as they knew I was just trying to treat them to a good lunch. But this was extremely dissapointing - never again Novotel Lami.

Dear Kimberly, please let me apologize for a Mother's Day experience that was clearly very poor. I have passed on your feedback to the spa operator, who will be looking into your complaint. As to your restaurant experience, there were short comings. We were much busier than anticipated and as described by you that showed and heavily impacted your lunch experience with your parents. We will discuss with the operational team who we can avoid this from happening again in the future. I do hope that you will give us another chance to provide you with a better experience and have added a lunch voucher to the Gift Voucher you won, both are available for pick up at reception this week, please advise if you are unable to collect and we will get it to you. Thank you for providing us with your honest feedback and I hope you do accept my sincere apologies. Best regards, Mareile Jerosch-Hoehn General Manager

Nice hotel on the outskirts of Suva

TripAdvisor rating 4.0/5

KS0197 TripAdvisor review

I stayed at the Novotel Lami Bay while visiting Suva and found the hotel to be a great quiet spot. The hotel sits right on the edge of the water which provides the most amazing sunsets in the evening. The rooms are basic and quite bare, but they serve their purpose for a few nights - you'd unlikely want to stay longer than three nights as they are quite small. Breakfast and dinner were both very good which was a relief as the hotel wasn't particularly close to Suva.

Another Perfect Getaway!

TripAdvisor rating 5.0/5

TamaiMJ2009 Solo travel - TripAdvisor review

I’d thoroughly enjoyed my weekend getaway here. The buffet breakfast was exactly what I needed each morning to start my day right. I loved the room — it was clean, comfortable, and housekeeping was very attentive throughout my stay. The restaurant staff were friendly, welcoming, and always helpful. A special mention to Makelesi at the Front Office, who went above and beyond to assist me with transport back to the airport after a last-minute flight change. Thanks to her quick efforts, I was able to make my flight in time, and I’m truly grateful for her support. This wasn’t my first time staying here — I believe this is my fourth or fifth visit — and I will definitely continue coming back. I love the peacefulness and quietness of the place, especially in the evenings when you need a restful night. Thank you once again to the entire team for another wonderful experience!

good stay

Customer review rating 5.0/5

Peni B. Business - Confirmed reviews ALL

Loved the hospitality and the food was so delicious.

Vinaka vakalevu Peni, We are thrilled you had a wonderful stay with us in beautiful Lami Bay. Thank you so much for your kind review and your recommendation. Best wishes, Mareile Jerosch-Hoehn General Manager

Good stay

Customer review rating 4.0/5

Jeevan Business - Confirmed reviews ALL

It was a good stay and location is really amazing

Bula Jeevan, many thanks for your stay and for taking the time to give us your valuable feedback, we are delighted you enjoyed your stay and we hope to be able to welcome you back in the near future. Best wishes, Mareile Jerosch-Hoehn General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.