Novotel Suva Lami Bay

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Novotel Suva Lami Bay 4 stars

TripAdvisor rating 3.5/5 756 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located directly on the waterfront of Lami Bay

  • Waterfront pool, fitness centre, Day Spa

  • Local/global dining on the bayside terrace

  • Free shuttle bus from hotel to city centre Monday - Friday

  • 8 flexible spaces for meetings and events

Hotel location

Novotel Suva Lami Bay

Queens Road, Lami Bay
SUVA
Fiji Islands

  • By plane

    NADI INTL AIRPORT At 190km / 118 miles

  • By plane

    SUVA At 25km / 15.54 miles

GPS:-18.10785, 178.396334

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

HUSK RESTAURANT

Husk Restaurant offers modern décor, delightful al fresco dining and an a la carte menu boasting the best local produce. A full buffet breakfast is served daily, followed by a delicious all day menu.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Suva Lami Bay

100% genuine reviews from our guests

Find out more

TripAdvisor Rating  3.5/5  756 reviews

A little clarity would have gone a long way!

TripAdvisor rating 2.0/5

930erikh TripAdvisor review

We stopped overnight in Suva on the way to Levuka, and had booked another couple of nights on return from Levuka to laze around and to do some shopping in Suva before returning to Nadi. The first night we used our Accorplus free night, the other two nights were booked by calling the hotel and making the booking directly. So we were staggered when we arrived to find that the restaurant and bars were not operating. No one mentioned that to us at all. Lami Bay is 15 minutes out of Suva so our decision to eat in and relax was effectively shot to pieces. While we were in Levuka, we decided we were not prepared to stay the extra two nights under these circumstances so on our return, we cancelled. Apart from the irritation that no one told us that we would not be able to eat or have a drink at the hotel, I don't understand why the restaurant/bar was closed anyway. The Novetel in Nadi is operating with a restaurant open, as are many hotels on the western side: ShangriLa, Marriott Momi Bay, Radisson ... Other hotels in Suva have their restaurants open. Why not Lami Bay? Please note that the service rating below is based on the restaurant being closed. The staff we dealt with were lovely.

E BUT one thing!!!

TripAdvisor rating 4.0/5

Companion650254 Business - TripAdvisor review

Very good facility, very good service by staff. However, 1) PABX is worse - very noisy, reported it but no actions - all three phones I tried were all noisy (Rm222, Rm219 and 3)Kitchen. That's all otherwise I recommend this hotel to others.

Dear Guest, Thank you for posting your review and we were really pleased to see that you enjoyed your stay. I note your comments about the phone system and we will check to see what the issue was. We do hope to see you back again in the future. Vinaka and kind regards

Relaxing & Stress Free Atmosphere

TripAdvisor rating 4.0/5

tabutaci Families - TripAdvisor review

Awesome place, clean rooms, friendly staff, good facilities and great experience. What more can you ask for? You forget that you're actually in an urban area with a busy road and the hustle & bustle of the city jus outside. Vinaka Novotel Lami!

Dear Guest, Thanks for posting such an awesome review. We loved the fact that you enjoyed your stay so much and I will pass on your comments to the staff to encourage them to keep up the good work. Vinaka and kind regards

Tradewinds

TripAdvisor rating 5.0/5

Elwyn2019 Families - TripAdvisor review

The Novotel Suva was originally designed, built, and owned by an architect, Colin Philp, and is worth staying at for its unique design alone. It is in a lovely setting in the Bay of Islands and used to be known as the Tradewinds Hotel. This last trip we had five white herons fly across from an island in the Bay one evening to roost in the coconut palm outside our balcony. The staff and service are very good, the food is fine and the location excellent. What more can you want?

Bula Elwyn2019, Thanks for posting your review and for enlightening people as to the history fo the Novotel Suva Lami Bay. Accor took over the management of the hotel 11 years ago and I have been the manager for over 3 years now. I was thrilled to see your comments and especially about you seeing the white herons. They are beautiful birds. You will always be most welcome and we look forward to seeing you back again soon. Vinaka and kind regards Tim

Disappointed

TripAdvisor rating 2.0/5

kiritiprasad Families - TripAdvisor review

When we entered the room it had hairs on the bed and it was so disgusting. Secondly, when I started ironing my clothes there was beg bugs in the ironing board and I did call room service and showed it to the guy who came to attend. The staff came and asked me where did I find it, and I told him after that he said "I'll take it to my house keeping manager and get back to you". I was expecting him to give me call and advice what are they doing about it as I had the fear of bugs breading in the bed as well. After that around 6pm we left for my brothers engagement and were back by 1pm. Neither they came back to us even upon enquiring again nor they changed our room. We were so tired and my husband fell asleep and I couldn't bother him. When I woke up in the morning I bed bug bites. The staffs seemed to be in lahlah land as no complaints mattered to them. In the second room when anyone is in the shower all the water leaked into the room. I have travelled the world but never came across such service. It was just pathetic. Being a Accor Plus member this was the least expected. Criminal service I would say.

Dear guest, Thank you for posting your comments. I unreservedly apologise that we did not react properly when you advised us of some issues. That is not acceptable and I will be having very strong words will all staff to ensure that we do not have repeat behavior of that nature. I wish that I had known about this at the time so that I could have made corrections at the time. I can promise you that we do take guest issues seriously. Our aim is to provide a good service to our guests and again I apologise that we failed to do so in your case. Should you decide to come back I would very much like the opportunity to meet with you to ensure that we do offer you the kind of service that you should have received when staying. Sincerely

Wonderful Stay

TripAdvisor rating 5.0/5

Debbie R Families - TripAdvisor review

What a wonderful couple of days spent at the Novotel Lami, Food was delicious and the staff friendly and helpful. The Ocean View room was quiet and spotless. Would highly recommend. The view of the bay is spectacular.

Bula Debbie R, Thanks for posting your review and for your very nice comments. I was really pleased to see that you enjoyed your stay at our location right beside the water at the beautiful Lami Bay. We do hope to see you again in the future. Vinaka and kind regards

My little Fijian home away from home

TripAdvisor rating 5.0/5

michaelr1888 Business - TripAdvisor review

A fantastic hotel in a good location away from the madness of Suva. The staff are always super friendly and go out of their way to make you welcome and feel at home. The breakfast choices are first class, and the rooms always very clean, tidy & well appointed.

Bula michaeir1888, Thanks so much for your fantastic comments and for rating us so highly. I will pass your comments on to the staff to show them how our guests feel about their hard work and friendly smiles. We were thrilled to see how much you enjoy staying here. We look forward to seeing you again soon! Vinaka and best regards

Great Business and Holiday Hotel in suva

TripAdvisor rating 5.0/5

panhellenism Business - TripAdvisor review

Stayed in this hotel on this trip but have previously stayed for holiday as well. It’s a great hotel - excellent staff, great amenities and wonderful waterfront views. Rooms are modern and comfortable, parking easy, pool and gymnasium great.

Bula panhellenism, Thanks for posting your really great review. We look forward to seeing you back again in the future. Vinaka and kind regards

Great Staff with Friend People and Views of the Bay

TripAdvisor rating 3.0/5

Joshua S Families - TripAdvisor review

A three rating is a reflection of a balance of the good and bad in this hotel. First of all, the hotel has free parking, which is great considering if you've driven from Nadi for example, you've got a good place to park. You're a pretty short drive to Suva to check out the capital. There's a little village less than 5 minutes away if you need any smaller, simple items. The staff here are so nice and personable. The view of the bay is really pretty as well. The downsides include the rooms, pool area, and breakfast buffet. The rooms are in desperate need of renovation. They're so basic looking and lacking furnishing in the king bed room. There was a large empty space from the bed to the window. The pool area and decking needs work as well. The whole set up with the outdoor furniture doesn't look aesthetically pleasing. Lastly, the breakfast spread isn't well presented. In the cold meat and cheese area, there was water or heavy condensation that had gotten onto the platter. The coffee machine wasn't working. It only dispensed hot water. The place cards that listed each item looked old and ragged. Both mornings I went at different times and the same item was not there where the card was. The massively redeeming feature of the breakfast is the fact that you can get hot items. I would 100% recommend just ordering those times. Again lovely staff and a good 2 nights at Suva Lami Bay.

Bula jssokolo, Thank you for posting your review. I was pleased to see that you found the staff to be helpful and pleasant. I also thank you for your very constructive comments and we will most certainly review the areas that you have commented on. I do apologise that the coffee machine wasn't working. We have had issues with the machine and it has been replaced several times. Despite that, we have the supplier again coming in to sort it out again. Thanks once again and we would love to see you back again in the future. Vinaka and kind regards

Wedding Planner

TripAdvisor rating 5.0/5

adokonivalu Families - TripAdvisor review

I checked in as a wedding planner and event decorator for the Wedding that took place on 16th Feb 2019. This was one of the most memorable stay given the friendliness of it's staff who are quick to attend to your request on time. The hotel rooms are quite big and have beautiful vies both day and night. Loved waking up in the morning from your bed to see the calm waters just right next to your bed. Thought I was dreaming but that was a reality. Novotel Suva Lami Bay you are AWESOME.

Bula adokonivalu, Thanks for posting such an awesome review. I was really pleased to see that you loved your stay. Please come again and we will do our best to ensure that you are well looked after. Vinaka and kind regards

Very good experience

TripAdvisor rating 4.0/5

Vacation24110381143 Business - TripAdvisor review

The hotel is at very good location near the water. The staff are very nice and friendly. Dinner are delicious particularly sitting in front of the ocean very good feel. The room is nice also. Will definitely consider come back

Bula and thanks for your review. We were thrilled to note that you really enjoyed your stay and that we obviously ticked a number of the right "boxes" for you to enjoy the experience. Please come back again and we will do our best to ensure that you have another good experience. Vinaka and kind regards

Good stay for short trip.

TripAdvisor rating 3.0/5

suzanneaull Families - TripAdvisor review

Rooms are very small and a bit dated. Nice touch from management with fruit platter.Staff all friendly.Nice pool area and good dining area.Entrance is a bit dark, and the small shops and spa are not very well advertised.

Bula suzanneaull, Thanks for your review and helpful comments. We were pleased to see that overall you enjoyed your stay. Vinaka and kind regards

Beautiful Lami Bay

TripAdvisor rating 5.0/5

Q3908MFchrisj Business - TripAdvisor review

Novotel Suva Lami Bay is in the most beautiful setting. Rooms looking over the bay/ocean are great and the restaurant, pool and bar likewise. Excellent staff, always welcoming, and very helpful. Good restaurant too. I was there for a conference and really couldn't fault the Novotel.

Bula Q3908MFchrisj, Thank you very much for posting your very nice review. I was thrilled to see that you enjoyed your stay and that our staff lived up to their very welcoming and helpful reputation. We are indeed blessed to be located right beside the sea at the beautiful Lami Bay yet also be so close to Suva. Thanks once again and we would love to see you back again in the future. Kind regards

Our stay at Lami Bay

TripAdvisor rating 4.0/5

Lilian W Couples - TripAdvisor review

We loved the friendly atmosphere and the outlook over the bay. The staff were wonderful and always smiling and attentive. It was the perfect place to relax, unwind and enjoy the surroundings. Our room was small but adequate although the lighting could have been better. We notified reception about a couple of small problems with the room and trust that these would have been rectified after we left. The meals were delicious, well presented and more than adequate. All in all, a most enjoyable few days.

Bula Lilian W, Thanks for posting your review and I was so pleased to see that you enjoyed our location right beside the beautiful Lami Bay. Thank you for mentioning the staff as they are our most important asset and it is really nice when we receive comments of this nature so that we can show them that they are appreciated. Thank you for passing on the comments about the room and yes we did correct them. We do hope to see you back again in the future. Vinaka and kind regards

Focus on quality and safety - the staff were great

TripAdvisor rating 3.0/5

YashZeini Families - TripAdvisor review

All staff we interacted with were great and ready to help us. Tropical fruit in abundance yet kitchen ran out of paw paws?? amongst other bakery cakes and pies.A huge issue with the door for the bathroom - I don't believe it is OH&S compliant. The management need to check this urgently. I would like to attach a photo but don't have ability to do so here.

Bula YashZeini, Thanks for posting your review and I was really pleased to see that you found our staff to be really friendly and helpful. Thank you for raising the issue of the bathroom door and I can advise that we did take immediate action to rectify the issue. We do take such matters extremely seriously. Once again thanks for your review and we trust that you enjoyed the remainder of your trip to Fiji. Vinaka and kind regards

Awesome

TripAdvisor rating 4.0/5

marikat1986 Families - TripAdvisor review

Friendly staff and excellent customer service. The rooms were clean, nice and cozy. Great view of the ocean and the amenities were on par. Good food with an awesome desert menu. The breakfast buffet was surprising good because of its variety and freshness.

Bula marikat1986, Thanks for posting your awesome review. We do try hard to make our guests have an enjoyable experience and I will share your comments with the team to show them that their hard work is appreciated. We do hope to see you back again in the future. Vinaka and kind regards

Business in Suva

TripAdvisor rating 4.0/5

richardmK4592CD Business - TripAdvisor review

Great hotel to base yourself at for Business. Upgraded rooms are nice. Foyer is a good place to hold informal meetings. Food is acceptable. Menu could be changed regularly. Overall the hotel is good value for money.

Bula richardmK4592CD, Thanks for posting your awesome review. We really appreciate your thoughtful comments and look forward to seeing you again soon. Vinaka and kind regards

Paradise at your doorstep

TripAdvisor rating 5.0/5

mataitoga3 Friends getaway - TripAdvisor review

Excellent and Great stay. Impressed indeed Novotel Suva. Keep up the good work. Stop over from Aussie to go to the island. The staff was great and the food was excellent with reasonable prices. Rooms and beds was just comfortable. Will be back again

Bula mataitoga3, Thanks for posting such a great review. We really appreciate it! We hope to see you again soon. Vinaka and kind regards

Room for Improvement

TripAdvisor rating 3.0/5

robertclax2n Business - TripAdvisor review

Has a very tired look and is not good value for money. At check-out I was required to pay 20% more than the agreed rate when I booked on-line. The staff appeared to be out of their depth when I queried the excess charge.

Bula robertclax2n, I am sorry that we didn't satisfy your requirements during your stay. It is difficult for me to comment about payment issues without knowing the details so if you want me to check this please email me directly with the date of stay and booking name so I can investigate further. My email is: gm@novotelsuva.com.fj We do try to satisfy our guests needs and it is disappointing when we get it wrong. We trust that you enjoyed the remainder of your visit to Fiji. Vinaka and regards

Accomodation

TripAdvisor rating 3.0/5

richard_organ Business - TripAdvisor review

I was disappointed with the accommodation, the first room I was given had a power socket literally hanging out of the wall, which was very dangerous, the second room I was given, you could tell was dated, and only had 2 x power sockets for the entire room, and one of those was being used by the TV. They then moved me into another room, and advised if I needed anything, please dial reception, well I would of if the phone was working in the room. All this aside though the staff were very pleasant and helpful.

Bula Richard, Thank you for posting your review and I was pleased to see that the staff were helpful. I apologise that the power sockets were not satisfactory and I have instructed our Maintenance team to check all rooms. Thanks for bringing this to my attention. We do hope to see you back again in the future. Vinaka and kind regards

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