ibis Chihuahua 3 stars

Customer review rating (ALL Rating) 4.3/5 185 reviews

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ibis Chihuahua - Image 1
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Av. Benito Juarez Garcia 3115, Col Centro, 31000 Chihuahua, Mexico

Description

Hotel extras

  • Just 1.4 km from downtown.

  • Nearby companies: Government of the State, Triunfo Linaje Selecto, INEGI, and Bisutería Corso.

  • Tourist attractions: Cuauhtémoc, Barrancas del Cobre, Hidalgo del Parral, and the Chepe Train.

  • Parking for your security and a business center for your professional commitments.

  • Ironing rooms to keep your clothes impeccable.

Our accommodation(s)

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Hotel location

ibis Chihuahua

Av. Benito Juarez Garcia 3115, Col Centro
31000 Chihuahua
Mexico

GPS:28.646876, -106.06935

Telephone
Fax +52 614 201 5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN LOUNGE

At the ibis Kitchen Lounge, you can relax, have a drink or grab a bite to eat. Enjoy a selection of beverages, beers and light snacks available 24 hours a day, 7 days a week. It's the perfect place to work or relax at any time of the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  185 reviews

TripAdvisor Rating  4.0/5  312 reviews

the enough to rest well...

Customer review rating 4.5/5

Marcel M. Business - Confirmed reviews ALL

Nice decor, clean hotel, comfortable bed and pillows. Only the air conditioning did not work properly in heat mode, even the hot water took a while to come out. But overall, super good, I would take it as an option on my trips to Chihuahua.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julio Alberto Reyes. Gerente General

Well located

Customer review rating 4.0/5

Miguel Business - Confirmed reviews ALL

The hotel is well located, very near to the convention centre

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julio Alberto Reyes. Gerente General

Beg bugs

Customer review rating 0.5/5

Tori C. Solo - Confirmed reviews ALL

The hotel didn’t have a heater and there were bed bugs

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julio Alberto Reyes. Gerente General

Room was good

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The room was good, though a minifridge in this very hot desert city would have been welcome. Housekeeping was ok, no complaints there. Location was technically very good, but not really. It is close to the city center, yes, but you don²t really want to be there. After dark it becomes quite a dangerous neighborhood. There isn't really anything close except for a few fast food restaurants. The hotel itself has a kitchen but it's rather expensive and, at least when I was there, there had virtually nothing. The hotel bar is not allowed to serve alcohol and the lack of minifridge in the room and the fishy neighborhood meant basically no drinks, which is a bummer. Then, the main problem here is the administration, proven yet again by the fact that I received this feedback form only on June 30th, when I checked out March 19th. I didn't receive my hotel bill, not printed nor via email, and I sent 8 separate requests (both through the app and the email I found online - not the same one) to get the hotel bill. Eventually I did receive it when I returned to the city over a month later and demanded it at reception. Obviously I didn't stay in the same hotel on my 2nd stay, even though the reasons for my stay in the city were identical. Due to circumstances I had to check out 2 days before my planned check out and I was promised this difference would be reimbursed. Still waiting...

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julio Alberto Reyes. Gerente General

Well located but the AC didn't work

Customer review rating 4.0/5

Ana F. Business - Confirmed reviews ALL

The room was fine. It gave a general feeling of dirt, and the AC did not work. Even though the room was small, the AC was not able to cool it down in all night. AND the Wi-Fi password the personal gave me did not work, I wasn't able to connect.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Julio Alberto Reyes. Gerente General

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Other web-users rate our hotel

  • 198 reviews 9/10 Location
  • 357 reviews 4.1/10 Room
  • 294 reviews 7.4/10 Service
  • 14 reviews 7.5/10 WiFi
  • 177 reviews 3/10 Comfort
  • 145 reviews 5.7/10 Cleanliness
  • 100 reviews 6.8/10 Breakfast
  • 6 reviews 1.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.