ibis budget Manchester Centre Pollard Street 2 stars

We had a room on the 6th floor this time & apart from a small amount of noise from the lifts it was another good 2 night stay.

We recommend your hotel to our colleagues and friends. The receptionist was very professional and friendly as well. We hope Covid-19 will let us be , so that we can enjoy our breakfast together during our stay . Thank so much.

The staff were very helpful throughout our stay. The room was clean and well kept and overall the stay was very pleasant. I would definitely recommend for a short stay somewhere

Really good hotel exactly what we needed, the only downside to the hotel is that there was no free parking on the site but the nearby parking at the tram stop at £6 for 24 hours as advertised on booking.com with them was good Enough to compensate for this

Great customer service. The hotel is well located within easy access to transport systems (train, bus and uber services). The receptionist were very friendly and helpful. Will book it again and again.

Great hospitality

Was really good stay the first night, the staff was friendly. Just the last night there was so much noise couldn’t sleep as the customers in the next room and room after was so loud, we rang the reception twice to try and sort it out which the second time the security came up and asked them to be quite but didn’t change . Finally got to sleep and woke us up at 2:30am still shouting, then in the morning woke us up aswell.

Generally good as usual, specific suggestions: PUBLIC AREAS: you need to do more to stop other guests breaking COVID regulations, esp. congregating in large groups at entrances & near lifts, preventing other guests from entering safely & not wearing masks indoors when moving around. I heard one guest tell another he wasn’t wearing a mask because “he didn’t have one”. BREAKFAST: Lack of any yoghurt was disappointing & unnecessary - why not serve individual sealed pots? I was concerned about the increased amount of food waste created by new serving arrangements. Muesli was served in EXCESSIVE quantity - each brimming bowl could have fed 3-4 people! It was quite obvious the serving was too large - no room left even to add milk! I tipped out three quarters of mine onto a plate. What a waste! I did tell staff but not convinced they understood or cared about the waste. More food waste: you can’t serve absolutely everything (toast, pastries, toasties) to a table in one hit - food gets cold before you can eat it - which is even more waste. Of course staff don’t have time to be on-demand waitresses, but a staggered table delivery would be appreciated. ROOMS: fine, but no plastic cups provided as normal, for overnight use eg water. Why not? They used to be provided in plastic bags. Assuming this was intentional - checkin staff should warn guests & provide disposable cups on request. I’m not going to go back to look for one after I’ve entered my room, washed my hands, removed my mask & got ready for bed!

Location is easy to get to Ancoats, NQ and city centre. The rest of the stay was awful. Staff were rude and barely understood our English and they were chatting away to each other when they could clearly see us waiting to be checked in. The entrance and lift were both dirty and grotty. The room was bare and dirty, there were cigarette butts under the bed and the sink and shower smelt. The bed was hard. There was no shower mat, kettle or hairdryer. My girlfriend has a pain disorder and needed a h it water bottle for bed, the lack of a kettle was a pain and when I went downstairs it took 15 minutes to explain what I wanted and for them to finally understand, and agree to fill the water bottle with boiling water for free. There was no sanitizer anywhere and many people were not wearing masks. We know it was cheap and so we weren’t expecting much, but being slightly out of the centre we tho ought that the lower price would probably be mainly due to that. Even with our low expectations, it was disappointing to say the least.

Very quiet and welcoming

Stayed overnight before an early flight from airport, online check in before i even stepped into hotel was simple. Simple case of short walk into city centre for food and a couple drinks, easy walk back after curfew kickout. Reception can rustle up a taxi in about ten mins, even at about 3:30am.

it was nice and clean but they was no coffee and kettle in the room

One night stay just for myself for an early morning work start. Professional, informative, helpful, swift welcome and check-in. Requested a quiet location and was perfectly placed, not a peep from evening til morning so a great sleep in pristine white sheets in a very comfy bed. Air con/heat easy to use and control. Powerful hot shower with plenty of room in the unit despite reading reviews to the contrary. Privacy can be maintained if staying with another person as the frosted shower door quickly steams up! The toilet is in it's own private lockable space. Sink in the room itself which was no problem for me, a bonus in fact because closer to the bed for frequent handwashing! 2 nice crisp, fresh towels and bars of soap. TV well positioned with remote control. Simple check out. An Ibis Budget that is exactly as it is described and a high standard.

Started off with staff being very rude and poorly spoken(lack of English) then the incorrect rooms were given as one room was strictly suppose to be a double and as a result my friend hit his head far too many times as they were given a family room. The other room had a leaky toilet and the mattresses were filthy! We moved rooms over to find the floor was dirty and later on after putting the sofa bed back to a sofa we found a pill! A pill was on our floor! Every room we were in the mattresses were filthy and disgusting. Staff were informed but nothing came of it! Absolutely disgusting place and horrible staff

Very clean, felt safe even though travelling alone. Would like tea and coffee facilities in room. Description did not say there weren't any.