ibis budget Manchester Centre Pollard Street

Dear Isuru, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you had a brilliant stay. I am also pleased that you found my team very friendly, welcoming and helpful. Our team works very hard to deliver exceptional service and experience to all of our guests and it is always a pleasure to see positive comments like yours. I hope we have now become your hotel of choice when traveling to Manchester. We look forward to seeing you on your next trips. Kind regards, Maria Ksiazczak General Manager

Dear Martin, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you enjoyed your stay. I hope to welcome you back to the hotel soon. Kind regards, Maria Ksiazczak General Manager

Dear Anne, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. It is a pleasure to see that you enjoyed your stay at our hotel and that you appreciated our efforts into making your experience as pleasant as possible. Thank you very much for the lovely feedback and we all hope to welcome you back very soon! Kind regards, Maria Ksiazczak General Manager

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologize for the inconvenience caused by housekeeping staff entering your room. Our housekeeping staff do not begin until 9am,. After checking the CCTV footage, it can be seen that a member of our housekeeping staff knocked on your door at 9.20am, not 7am, took a moment to wait for an answer, then entered the room. This procedure is carried out when there is no "Do Not Disturb" sign on the door to make sure the staff have plenty of time to clean empty rooms. Whilst we understand this may have been inconvenient, we checked the records on CCTV and our check-in system and can seen you checked out and left after midday, rather than immediately after they entered the room. We are sorry that you were unhappy with the cleanliness of the room, however we were not made aware of the condition of the room at any point during your stay. We recommend in the future that in this situation, you immediately speak to the reception staff so that we are able to offer you a different room. As our staff followed procedure and there was no attempt to inform us off the cleanliness of the room, we will be unable to offer a refund under these circumstances. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Leo Dukes Assistant Manager

Dear Al, Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sadden to read that your stay did not meet your expectations. Images of our room layouts can be found on website, however we do apologise for any inconvenience caused. I appreciate the points raised in your review, however the number of pillows/towels etc is an Ibis Brand Standard and we cant alter them. I will however bring your comments to all team attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Maria Ksiazczak General Manager