ibis budget Manchester Centre Pollard Street 2 stars

Customer review rating 4.0/5 9,579 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis budget Manchester Centre Pollard Street
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Room 1

Number of guests
Children's age

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  • I do not benefit from advantages

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Hotel extras

  • Located near Manchester Palace Theatre

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • Nearby landmarks include Manchester Town Hall and Chinatown

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Business services
  • Copy/print service availablePaying
Information message

Hotel location

ibis budget Manchester Centre Pollard Street

2 Pollard Street
M4 7DB
manchester
united kingdom

Tel: +4401612352206

Fax: (+44)1612722026

Check-in from 14h00

Check out up to 12h00

  • IBIS BUDGET MANCHESTER CENTRE : 

  • BY TRAM :  NEW LSLINGTON

  • By plane

    MANCHESTER At 16.3km / 10.13 miles

  • By train

    MAN PICCADILLY At 1km / 0.62 miles

  • By train

    PICADILLY At 1.3km / 0.81 miles

  • By train

    VICTORIA At 2.5km / 1.55 miles

GPS :53.481301, -2.218289

Our accommodation(s)

Room with large bed for 2 people

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

TWIN - Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Classic Family room

  • Max. number of persons: 4
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
Rooms

Our guest reviews for
ibis budget Manchester Centre Pollard Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,579 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,805 reviews

Well located to station

Customer review rating 4.0/5

Phil R. Business - 21/10/2020 Confirmed reviews ALL

Easy check in with safe environment

Dear Philip R., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. It is a pleasure to see that you enjoyed your stay at our hotel and that you appreciated our efforts into making your experience as pleasant as possible. Thank you very much for the lovely feedback and we all hope to welcome you back very soon! Sincerely, Maria Ksiazczak General Manager

Cold and Noisey

Customer review rating 4.0/5

Unhappy Business - 21/10/2020 Confirmed reviews ALL

Room was cold, heating not working and fan heater provided. Other guests very noisey until 0430, hotel took no action. Room a bit the worse for wear.

Customer review rating 4.0/5

M B. Solo - 18/10/2020 Confirmed reviews ALL

Not clean

Dear M b., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We apologise that your room was not to a high standard. I will be sure to pass your feedback onto the housekeeping company we use and I am sure the head housekeeper will investigate. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Does what it says on the tin!

Customer review rating 4.0/5

Nick S. Families - 16/10/2020 Confirmed reviews ALL

Comfortable and functional hotel, excellent location, very helpful staff. Can easily recommend.

Dear Nick S., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you had a comfortable stay and that you found my staff very helpful. And please don't hesitate to recommend us to others. We look forward to welcoming you back again soon. Sincerely, Maria Ksiazczak General Manager

Good location

Customer review rating 4.0/5

Anonymous Couples - 13/10/2020 Confirmed reviews ALL

Hotel is in a good location within walking distance of where we needed to be. For how long we were actually in the hotel, the price was ideal, but we got what we paid for. It was clean, but the TV remote only had 1 battery in. We were told it was checked and sanitised but when we got an extra battery from reception the remote was then cleaned and put in a plastic bag so I’m not sure if when the room was cleaned the remote was actually sanitised. Hotel reception when we checked in was very polite, friendly and helpful.

Dear Guest,, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you found my team so friendly and helpful and that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

A good, clean, good location budget hotel.

Customer review rating 4.0/5

Peter Couples - 12/10/2020 Confirmed reviews ALL

We had a room on the 6th floor this time & apart from a small amount of noise from the lifts it was another good 2 night stay.

Dear Peter, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you had an another good stay with us. I hope to welcome you back to the hotel soon. Sincerely, Maria Ksiazczak General Manager

Good stay

Customer review rating 4.0/5

Michael B. Couples - 10/10/2020 Confirmed reviews ALL

We recommend your hotel to our colleagues and friends. The receptionist was very professional and friendly as well. We hope Covid-19 will let us be , so that we can enjoy our breakfast together during our stay . Thank so much.

Dear Michael B., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you enjoyed your stay. I hope we have now become your hotel of choice when traveling to Manchester. We look forward to seeing you on your next trips. Sincerely, Maria Ksiazczak General Manager

Great staff

Customer review rating 4.0/5

Tejan Friends - 10/10/2020 Confirmed reviews ALL

The staff were very helpful throughout our stay. The room was clean and well kept and overall the stay was very pleasant. I would definitely recommend for a short stay somewhere

Dear Tejan, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased that you enjoyed your stay. I will be sure to pass on your comments to Melissa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria Ksiazczak General Manager

Well located and good stay

Customer review rating 4.0/5

Kieran Couples - 10/10/2020 Confirmed reviews ALL

Really good hotel exactly what we needed, the only downside to the hotel is that there was no free parking on the site but the nearby parking at the tram stop at £6 for 24 hours as advertised on booking.com with them was good Enough to compensate for this

Dear Kieran, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you enjoyed your stay and hope to welcome you back soon. Sincerely, Maria Ksiazczak General Manager

Perfect location

Customer review rating 4.0/5

Shola O. Solo - 07/10/2020 Confirmed reviews ALL

Great customer service. The hotel is well located within easy access to transport systems (train, bus and uber services). The receptionist were very friendly and helpful. Will book it again and again.

Dear Shola O., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. It is a pleasure to see that you enjoyed your stay at our hotel and that you appreciated our efforts into making your experience as pleasant as possible. Thank you very much for the lovely feedback and that you would definitely stay with us again. Sincerely, Maria Ksiazczak General Manager

Well located to city centre

Customer review rating 4.0/5

Sharon P. Couples - 07/10/2020 Confirmed reviews ALL

Great hospitality

Dear Sharon P.- Didcote, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. Our team works very hard to deliver exceptional service and experience to all of our guests and it is always a pleasure to see positive comments like yours. We are delighted to hear that you enjoyed your stay with us and we look forward to seeing you on your next trips. Sincerely, Maria Ksiazczak General Manager

Well located and was good stay except last night.

Customer review rating 4.0/5

Shannon Couples - 06/10/2020 Confirmed reviews ALL

Was really good stay the first night, the staff was friendly. Just the last night there was so much noise couldn’t sleep as the customers in the next room and room after was so loud, we rang the reception twice to try and sort it out which the second time the security came up and asked them to be quite but didn’t change . Finally got to sleep and woke us up at 2:30am still shouting, then in the morning woke us up aswell.

Dear Shannon, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. We are sorry to see that you experienced some noise disturbances caused by other noisy guests. I will be sure to share your feedback with all my team and ensure we make improvements where possible. I will also pass your feedback onto the housekeeping company we use and I am sure the head housekeeper will investigate. Thank you again for taking the time to bring those matters to our attention as guest feedback is invaluable to our efforts to continually improve the quality of our services. I hope that we will have the opportunity to welcome you back and better serve you in the future. Sincerely, Maria Ksiazczak General Manager

Good, but Breakfast needs tweaking

Customer review rating 4.0/5

Diane Couples - 05/10/2020 Confirmed reviews ALL

Generally good as usual, specific suggestions: PUBLIC AREAS: you need to do more to stop other guests breaking COVID regulations, esp. congregating in large groups at entrances & near lifts, preventing other guests from entering safely & not wearing masks indoors when moving around. I heard one guest tell another he wasn’t wearing a mask because “he didn’t have one”. BREAKFAST: Lack of any yoghurt was disappointing & unnecessary - why not serve individual sealed pots? I was concerned about the increased amount of food waste created by new serving arrangements. Muesli was served in EXCESSIVE quantity - each brimming bowl could have fed 3-4 people! It was quite obvious the serving was too large - no room left even to add milk! I tipped out three quarters of mine onto a plate. What a waste! I did tell staff but not convinced they understood or cared about the waste. More food waste: you can’t serve absolutely everything (toast, pastries, toasties) to a table in one hit - food gets cold before you can eat it - which is even more waste. Of course staff don’t have time to be on-demand waitresses, but a staggered table delivery would be appreciated. ROOMS: fine, but no plastic cups provided as normal, for overnight use eg water. Why not? They used to be provided in plastic bags. Assuming this was intentional - checkin staff should warn guests & provide disposable cups on request. I’m not going to go back to look for one after I’ve entered my room, washed my hands, removed my mask & got ready for bed!

Dear Diane, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am pleased overall your stay was a positive one. I will be sure to share your feedback with all my team and ensure we make improvements where possible. We appreciate the feedback and are looking into this to improve our facilities. We do hope to welcome you back for a much more pleasant stay. Sincerely, Maria Ksiazczak General Manager

Location was fine... nothing else was

Customer review rating 4.0/5

Josh S. Couples - 05/10/2020 Confirmed reviews ALL

Location is easy to get to Ancoats, NQ and city centre. The rest of the stay was awful. Staff were rude and barely understood our English and they were chatting away to each other when they could clearly see us waiting to be checked in. The entrance and lift were both dirty and grotty. The room was bare and dirty, there were cigarette butts under the bed and the sink and shower smelt. The bed was hard. There was no shower mat, kettle or hairdryer. My girlfriend has a pain disorder and needed a h it water bottle for bed, the lack of a kettle was a pain and when I went downstairs it took 15 minutes to explain what I wanted and for them to finally understand, and agree to fill the water bottle with boiling water for free. There was no sanitizer anywhere and many people were not wearing masks. We know it was cheap and so we weren’t expecting much, but being slightly out of the centre we tho ought that the lower price would probably be mainly due to that. Even with our low expectations, it was disappointing to say the least.

Dear Josh s., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As a budget hotel, we only supply our rooms with the basics, however, we understand the inconvenience. I will be sure to share your feedback with all my team and housekeeping team and ensure we make improvements where possible. I'm very surprise that you couldn't see any sanitizer in the hotel as we have them at the entrance of the hotel at the reception before you enter the lift and in each lift. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Very easy to locate

Customer review rating 4.0/5

Dennis Families - 02/10/2020 Confirmed reviews ALL

Very quiet and welcoming

Dear Dennis, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I am really pleased that you enjoyed your stay. I hope we have now become your hotel of choice when traveling to Manchester. We look forward to seeing you on your next trips. Sincerely, Maria Ksiazczak General Manager

Hassle free overnight stay

TripAdvisor rating 3.5/5

marty-solo-traveller 01/10/2020 TripAdvisor review

Stayed overnight before an early flight from airport, online check in before i even stepped into hotel was simple. Simple case of short walk into city centre for food and a couple drinks, easy walk back after curfew kickout. Reception can rustle up a taxi in about ten mins, even at about 3:30am.

Good

Customer review rating 4.0/5

Mrs D. R. Couples - 29/09/2020 Confirmed reviews ALL

it was nice and clean but they was no coffee and kettle in the room

Dear Denise r., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. As a budget hotel, we only supply our rooms with the basics, however, we understand the inconvenience. I am pleased overall your stay was a positive one. We will look to improve where possible and hope too welcome you back soon. Sincerely, Maria Ksiazczak General Manager

Peaceful Stay

Customer review rating 4.0/5

Kn, H. Business - 28/09/2020 Confirmed reviews ALL

One night stay just for myself for an early morning work start. Professional, informative, helpful, swift welcome and check-in. Requested a quiet location and was perfectly placed, not a peep from evening til morning so a great sleep in pristine white sheets in a very comfy bed. Air con/heat easy to use and control. Powerful hot shower with plenty of room in the unit despite reading reviews to the contrary. Privacy can be maintained if staying with another person as the frosted shower door quickly steams up! The toilet is in it's own private lockable space. Sink in the room itself which was no problem for me, a bonus in fact because closer to the bed for frequent handwashing! 2 nice crisp, fresh towels and bars of soap. TV well positioned with remote control. Simple check out. An Ibis Budget that is exactly as it is described and a high standard.

Dear KN H., We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. I'm thrilled that all aspects of your visit exceeded you expectations. It is a pleasure to see that you enjoyed your stay at our hotel and that you appreciated our efforts into making your experience as pleasant as possible. Thank you very much for the lovely feedback and we all hope to welcome you back very soon! Sincerely, Maria Ksiazczak General Manager

Disgusting rooms

Customer review rating 4.0/5

Rachel A. Friends - 28/09/2020 Confirmed reviews ALL

Started off with staff being very rude and poorly spoken(lack of English) then the incorrect rooms were given as one room was strictly suppose to be a double and as a result my friend hit his head far too many times as they were given a family room. The other room had a leaky toilet and the mattresses were filthy! We moved rooms over to find the floor was dirty and later on after putting the sofa bed back to a sofa we found a pill! A pill was on our floor! Every room we were in the mattresses were filthy and disgusting. Staff were informed but nothing came of it! Absolutely disgusting place and horrible staff

Dear Rachel a., Thank you for taking the time to tell us about your experience at the ibis budget Manchester Centre Pollard Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Firstly, I would like to sincerely apologise for the shortfall in the standard of cleanliness you've encountered on this occasion. Please be assured that this is not a true reflection of the high standards upon which we pride ourselves. I will pass your comments onto the head of housekeeping who will feed them back to her team and company. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Ksiazczak General Manager

Good price

Customer review rating 4.0/5

Anonymous Solo - 28/09/2020 Confirmed reviews ALL

Very clean, felt safe even though travelling alone. Would like tea and coffee facilities in room. Description did not say there weren't any.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis budget Manchester Centre Pollard Street. As a budget hotel, we only supply our rooms with the basics, however, we understand the inconvenience. I am pleased that overall you enjoyed your stay and I hope to welcome you back soon. Sincerely, Maria Ksiazczak General Manager

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