ibis budget Manchester Centre Pollard Street 2 stars

Customer review rating (ALL Rating) 3.9/5 931 reviews

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Description

Hotel extras

  • Located near Manchester Palace Theatre

  • Central location, with plenty of nearby transport links

  • Walking distance to Etihad Stadium, home of Manchester City

  • Located just 1km from Manchester Piccadilly train station

  • Nearby landmarks include Manchester Town Hall and Chinatown

Our accommodation(s)

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Hotel location

ibis budget Manchester Centre Pollard Street

2 Pollard Street
M4 7DB MANCHESTER
United Kingdom

GPS:53.481301, -2.218289

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  931 reviews

TripAdvisor Rating  3.5/5  1,890 reviews

Fantastic Location

Customer review rating 4.5/5

Tony Families - Confirmed reviews ALL

The staffs were amazingling the kindest people oN earth. Facility was super clean The hotel is at the center of everythig you need away from home. Thanks to all theamazing staff especially the front desk staff and manager who made our stay home away from home.

Dear Tony, we are delighted to hear about your fantastic experience with our amazing staff and clean facilities. We are thrilled to have provided a 'home away from home' for you. We will ensure your kind words are shared with our team, especially the front desk staff and manager. Thank you for choosing ibis budget Manchester Centre Pollard Street. Warm regards, ibis budget Manchester Centre Pollard Street

Well located

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

No frills . Staff helpful.

Dear Guest, we are delighted to hear you found our hotel well located and our staff helpful. At ibis budget Manchester Centre Pollard Street, we aim to provide a comfortable stay without compromising on service quality. We appreciate your feedback. Warm regards, ibis budget Manchester Centre Pollard Street

Bit of a dump, really.

Customer review rating 1.0/5

Robert H. Business - Confirmed reviews ALL

The hotel is out of the way, with no decent restaurants nearby. It has a nasty "wrong side of the tracks" feel to it, a bit of a Warsaw pact barrack block. It does admit pets, which is the main thing to its credit. The room is most unpleasant. Instead of a separate bathroom, only the toilet is behind a door (A tiny, claustrophobic space it is too). The shower cubicle is next to the bed, and the washbasin is in the room. It reminds me of a dodgy lorry driver's B&B from the 1970s. Toiletries were confined to a single wall mounted bottle of universal soap. There was only one towel per person, and that was not particularly good - it resembled cardboard more than terry. No hand towels at all. The toilet had no light switch, only a motion detector. Whilst sat in there for one's daily function the light would go off after a short interval. I found myself opening the door to make room to move about enough to get the light back on. There was nowhere next to the bed to plug in a phone charger. The LED "mood lighting" under the wainscot rail was rather tatty already, with irregular spacing. There was no decent chair - I could not sit at the inadequate desk to finish the day's reporting. The bed was adequate, but the pillows poor. The TV worked, at least. Wifi was reasonable. The food offered to the weary traveller in the evening was a series of microwaved snacks, of low originality and even less attraction. The breakfast was a bit sad, but not as bad as the booking had led me to expect. No hot food was available at all. I asked the reception staff to book me a taxi which never turned up, and they would not approach a different taxi company. I imagine there is some exclusivity deal which badly needs reviewing. The promised email receipt never turned up, and the Accor web page to ask for a replacement is badly written. When I did eventually get an acknowledgement that the message had been sent to the hotel it still did not generate the required paperwork. I am still waiting a week on. A year after the introduction of the city tourist tax this is still not amortised into the room rate - I had to pay it at reception on arrival, a most peculiar and slapdash practice. I don't know who this hotel is aimed at, perhaps football supporters coming to the Etiahad for an away game. I think even they would be disappointed. I know it calls itself "Budget" but you can take economy a bit too far. I have seen better Doss Houses. I felt exploited, especially as the price was within a couple of pounds of the nearby Ibis Styles, which is as far downmarket as I would normally be prepared to go. I strongly suggest you find a better place to stay.

Dear Robert H., We sincerely apologize for the disappointing experience you had at our hotel. We appreciate your feedback regarding the room amenities and the overall atmosphere. We aim to provide a comfortable stay for all our guests, and we regret that we fell short during your visit. Your comments about the room layout, lack of proper lighting, limited toiletries, and the quality of towels and pillows have been duly noted. We will review these aspects to ensure improvements are made where necessary. Thank you for bringing your concerns to our attention. We value your feedback as it helps us in our continuous efforts to enhance the guest experience. We hope to have the opportunity to welcome you again in the future and provide you with a much-improved stay. Warm regards, ibis budget Manchester Centre Pollard Street

Basic hotel with no empathy

TripAdvisor rating 2.0/5

Journey07727152073 TripAdvisor review

Arrived at the hotel upon check in and explained that my husbands father had passed away and that we couldn't stay a second night. We were on a "pay at the hotel deal" with free cancellation. The hotel said that we would have to put our request in writing through Agodo. They took the full amount of money for our trip and when we contacted Agodo they referred us back to the hotel. Not a very good experience. Hotel is very basic. We only stayed in our room for a couple of hours, can't comment on the breakfast as we could not stay to fulfil our trip. Not very accommodating!!!

Dear Journey07727152073, We are truly sorry to hear about your loss and the challenges you faced during your recent stay with us. Please accept our sincerest condolences. We understand the importance of flexibility during such difficult times and we apologize for any inconvenience caused. Our policy regarding cancellations is to handle them directly with the booking platform used, in this case, Agoda. We will review the situation internally to ensure such miscommunications do not occur in the future. While we regret that your experience did not meet your expectations, we appreciate your feedback and will strive to improve our service. Should you consider giving us another opportunity, we would be grateful to welcome you back and provide a more positive experience. Warm regards, ibis budget Manchester Centre Pollard Street

Decent for the price

Customer review rating 3.5/5

Grace G. Friends - Confirmed reviews ALL

Shame the beds aren't more comfy! Otherwise adequate for a short stay.

Dear Grace G., Thank you for your feedback. I am sorry that your experience did not meet your expectations. I am surprised you found the bed uncomfortable, most guests rave about how comfy the "Sweetbed" by Ibis is but I understand that beds and bedding are down to personal preference. We hope the overall adequate experience will bring you back for another stay. Best regards, ibis budget Manchester Centre Pollard Street

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