ibis Concepción Hotel 0 star

Very comfortable.

I was generally very pleased with the stay at the hotel, staff was very courteous and helpful. The service in the restaurant was less than satisfactory, and the food was so-so.

it was clean and staff were friendly. I had some trouble trying to get the air conditioner to work properly. However when i checked in they told me breakfast was extra, i asked for it to all be under the room just change the rate. I checked the night before i left and they said that was not going to be a problem. But when i went to check out early in the morning they told be the room and breakfast were going to be separate, i was not happy at all. Normally breakfast is included in my stays just about at all hotels, so instead of my company paying for the breakfast i had to.

The room had no air conditioning, it was extremely noisy and the staff did not have the interest or information to answer my questions.

I think you can improve much more in comparison to Holiday inn which is much better in almost everything

Good

Satisfactoria

Rapido check in, todo impecable.

i arrived in a hurry to leave and there was a problem with the reservations. People were trying their best to speed things up i liked that otherwise i could have been late for a doctor appointment. Our room's air conditioner was broken and it was really cold. Again the hotel personal was fast to act and gave us another room. The next day when i came back they forgot to replace the towels. Its really not a big thing i called and somebody showed up.The thing is i shouldnt have to do that. Also the bathrooom shower wasnt exactly sparkling clean and by that i mean there was black mold in several places. Still i like to come here because of the location and the price. The way things are meant to be here is more than enough to be comfortable, but when you dont get what is minimally expected it kind of makes a little eager to just go back home.

Food at dinner time not good Breakfast buffet very good Room is clean , shower box has fungus No glass in bath of the room

Hotel was nice and clean. because i was staying over three weeks, i faced few very small problem. breakfast was good, but very limited and always same. Laundry service was expensive. In a reception and restaurant every one was friendly, but there was one very friendly in reception, young guy with glasses, he gave me lot of tips how to use local transportation and everything else. He also helped me, when i need to extended staying time, but hotel was full. did you have some accorhotels membership benefits? Nobody told me, that i can be membership. I would had be joined, if i would know about. i was about 25 nights. Thanks for everyone, who worked there.

Normal

- bathroom shower was dirty - bed mattress not comfortable enough - furniture highly simple - better options found for the same price (including breakfast)

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It was good