Novotel Kolkata - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 1,673 reviews

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Novotel Kolkata - Hotel & Residences - Image 1
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Action Area 1C, New Town Rajarhat, CF Block Action Area 1, 700156 KOLKATA, India

Description

Hotel extras

  • 293 Rooms & Suites, & 47 Pet Friendly Residence Apartments, with 4 experiential dining outlets

  • Located only 20 minutes away from Netaji Subhash Chandra Bose International Airport

  • Located in proximity to leading commercial & IT- business hubs in the city.

  • 30,000 sq. ft. of events, weddings & meeting space-indoor & outdoor

  • Access to recreational facilities- swimming pool, fitness centre and spa

Our accommodation(s)

Hotel location

Novotel Kolkata - Hotel & Residences

Action Area 1C, New Town Rajarhat, CF Block Action Area 1
700156 KOLKATA
India

GPS:22.579605, 88.461421

Telephone
Fax +91 33 4032 3334

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,673 reviews

TripAdvisor Rating  4.5/5  2,758 reviews

Certificate of excellence 2024

Comfortable luxurious stay

TripAdvisor rating 5.0/5

Sightseer13883342369 TripAdvisor review

Very comfortable stay at the suite... Good brekfast. Polite staff..... No waiting for checkout or checkin..... Multiple counters for breakfast, fruits could have been better though. Tea was good...................................

Good times at Novotel.

TripAdvisor rating 5.0/5

DayTrip06787502355 TripAdvisor review

I recently had the pleasure of staying at the Novotel kolkata and was thoroughly impressed. From the moment I arrived, I was greeted with warm hospitality and efficient service. The hotel itself is modern and stylish, with well-appointed

Worst Stay and Experience

TripAdvisor rating 1.0/5

darpan98 Business - TripAdvisor review

This has been my worst experience at any Novotel property to date, and it is deeply disappointing given the brand’s usual standards. 1. Bellboy Negligence: Upon arrival, the bellboy forgot one of my bags in the cab and only removed two out of three. I was fortunate that the cab driver, on his own initiative, returned the bag to me at the check-in counter. Despite this, the bellboy was inattentive and left my luggage next to the scanner instead of bringing it into the lobby as is customary. 2. Room Hygiene Issues: The state of the room was shocking and unacceptable. The WC toilet bowl was filthy upon entry, as were the chairs and carpets. Such unhygienic conditions are inexcusable and reflect poorly on your housekeeping standards. Infact the passage of the floor and lift were in absolute run down conditions. 3. Inadequate Response to Complaint: After reporting these issues, I requested the Duty Manager to escalate the matter to a Senior Manager. Instead, a housekeeping supervisor, dressed in an unkempt and dirty uniform, was sent to assess the situation. This response lacked professionalism and further compounded my frustration. To make matters worse, after sending three detailed emails regarding my complaints, the replies I received were dismissive and failed to address the seriousness of the situation. Novotel should either get the property audited ( as they are terribly failing) or remove their name out of this hotel

Dear Mr. Mehta, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your feedback about your recent stay on TripAdvisor platform and my colleague- Rana Chetia, Rooms Division Manager. We sincerely regret that your experience fell short of the high standards we strive to maintain at Novotel Kolkata. Regarding the issues you encountered, I sincerely apologize for the lapse in service during your arrival, the unacceptable condition of your room, and the delay in addressing your concerns. These instances are not representative of the hospitality we aim to provide. As mentioned by my colleague over the call, immediate steps have been taken to enhance staff training, strengthen housekeeping audits, and improve our response process to ensure such oversights do not recur. My colleague Rana Chetia, Rooms Division Manager will be directly in touch with you to assist you with future arrangements of your stay at the hotel, so we may have the opportunity to regain your trust and demonstrate the exceptional service we are committed to delivering. Once again, we sincerely apologize for the inconvenience caused and hope to welcome you back for a much-improved experience. Best regards, Arjun Kaggallu General Manager

Favourite hotel

TripAdvisor rating 5.0/5

okktoday Solo travel - TripAdvisor review

Very good experience stay at Kolkata Novotel for a two days "marathon parties". Breakfast was good and place is convenient, a shopping mall Axis is just besides it. Service staffs very attentive and helpful. My favourite hotel stay, Novotel!

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. It is truly heart-warming to know that we are your favourite hotel and that your two-day "marathon parties" with us were enjoyable! I’m delighted that you found our breakfast offerings satisfying and appreciated the convenience of our location near Axis Mall. Your kind words about our attentive and helpful service team mean a lot to us, as we constantly strive to create memorable experiences for our guests. We look forward to welcoming you back to your favourite hotel soon for more delightful moments. Please do not hesitate to reach out if there’s anything we can assist you with for your next visit. Warm Regards Arjun Kaggallu General Manager

Rooms are more than clean. It's so great to find this comfort. You feel like home.

TripAdvisor rating 5.0/5

Gerald W TripAdvisor review

Service is perfect. Burhanuddin is very helpful and he made our room always cleaned. A real pleasure for our 2 weeks stay. I recommend this hotel for the quality of its services. Rooms are more than clean. It's so great to find this comfort. You feel like home.

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your heart-warming review of your recent two-week stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you found our rooms exceptionally clean and comfortable, making you feel at home. Your special mention of Burhanuddin for his dedicated service and attention to detail is truly appreciated, and I will ensure that your kind words are shared with him and our housekeeping team. They take immense pride in providing a clean and welcoming environment for our guests. We are also grateful for your recommendation and are thrilled to know that you were impressed with the quality of our services. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another delightful stay. Warm Regards Arjun Kaggallu General Manager

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Other web-users rate our hotel

  • 745 reviews 9.6/10 Location
  • 2,685 reviews 8.8/10 Room
  • 6,810 reviews 9.2/10 Service
  • 61 reviews 8.3/10 WiFi
  • 1,038 reviews 8.6/10 Cleanliness
  • 624 reviews 8/10 Breakfast
  • 186 reviews 8.8/10 Pool
  • 42 reviews 8.9/10 Bar

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ibis Kolkata Rajarhat 3 stars

Customer review rating (ALL Rating) 3.9/5 (591 reviews)

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.