- nice hotel - fair price - no matches of the world championship in the foyer and restaurant, they said that it's technically not possible > ridiculous

Perfect service. We stay 2 nights with my wife and dog. Excellent parking and staff performance.

Very nice but alchoh this is a Muslim country

The hotel is confortable, clean and in the heart of te city in the middle of Zeugma museum and copperware bazaar. I especially want to mention Mustafa, who is almost everyting of hotel, bellboy, consierge, receiptionist, technician, guide, advicer helping everyones needs as if he is from your family. Special thanks to him

Good location but bathroom was not clean

Meticulously clean, very central location, friendly and professional staff. Strongly recommended.

I was not satisfied with my stay at all. The hotel had a strong smell of cigarette smoke everywhere, and the bed covers did not feel clean. I also found the staff at the lobby inconsistent; whenever I had an issue, each person gave me a different answer, which made the experience even more frustrating. Another major problem was the invoice. Despite calling several times and also reminding the hotel in person before I checked out, they still had difficulty sending even a simple invoice. Overall, I was very disappointed with my stay and would not recommend this hotel.

Good staff, very professional!!! Hotel clean woth all services

I am a loyal Accor member and visited for two separate stays (15-18 April and 24 April). Both check-ins were problematic, and I am writing this after my email to the General Manager, Eray Batman, to whom I had previously received prompt replies, has gone unanswered. First stay (15 April): Despite the All Accor app clearly indicating my room was prepaid, the desk insisted on payment. While I was exhausted after a long journey and trying to resolve the confusion, the Duty Manager, Nuri, was overzealous. He reached across the counter with the card machine and accidentally triggered a contactless payment from my phone before I could select the correct card. This forced the transaction onto my current account instead of my credit card, resulting in a $9 foreign transaction fee charged by my own bank. Because I did not have the physical card for that account on me, I had no intention of using it on holiday precisely because of foreign exchange fees, the hotel was unable to void the transaction. A fruit basket was sent to my room as a goodwill gesture, which I appreciated, but I remain out of pocket. Corporate Accor customer support was unhelpful and simply redirected me back to the hotel. Second stay (24 April): The check-in experience was worse. The receptionist, Merve, offered no welcome or acknowledgement on arrival. She was on her phone, walked away from the desk on multiple occasions, provided no explanation regarding a payment query, called over a colleague who showed me a calculator and told me to pay without any context, and then left the interaction entirely before it was resolved. At no point did she apologise or attempt to assist. When I requested to speak to a manager, Mustafa attended. When I raised Merve's conduct, he suggested it may be a cultural difference. I want to be clear: walking away from a guest mid-conversation without a word of explanation or apology is not a cultural issue, it is a basic service failure, and his response as a manager was dismissive. Additionally, the beds throughout my stay were uncomfortable, not the standard expected at a Novotel property, and particularly unwelcome after long days of travel. The General Manager, Eray Batman, has been professional in previous correspondence, and I want to acknowledge that. However, my direct email to him regarding these matters has received no reply, which is disappointing given his earlier responsiveness. The hotel's Google review response was entirely generic and addressed none of the specific issues I raised. I raise all of this not to be difficult, but because I believe in the Accor brand and these issues, a financial loss, repeated front desk failures, and a dismissive management response, fall well below the standard a loyalty member should expect.

Hotel located very well. Clean and nice rooms. For breakfast it’s bit pricey I would recommend to eat outside because Gaziantep is capital of food.

The refrigerator is faulty. It was extremly noisy.

Bed is confy, rooms spacious, bathrooms getting pretty torn needs uplifting, food still very bad so restaurant is almiost always empty

I really enjoyed my stay in hotel, everything was clean and comfortable. Except worker on the reception desk. He was not friendly, discussed with his friends like where we came from and so on. Even that I arrived after 14:00 he said that only available room for now us smoking room, while I received confirmation that I will have a non smoking one. How could that be, no excuses, no suggestions from him like you can place your belongings here and we will bring them in your room as far as it will be prepared, while you are watching our perfect city... nothing. I am really disappointed from that guy at reception desk!

Reservation phase was not smooth. Call and get a link for reservation, asking CC, saying no more charge at hotel but, all charged at hotel.

I’ve stayed at Novotel and Ibis Hotel several times. I know what to expect, which is good.

I think there is always positive progress every time I come here to the hotel.. Müdür. Chef Ömer bey follows the path ahead of the other employees with a good sense of service mind. Mustafa bey (Mr.Novotel) has an enormous sense of taking responsibility in ALL areas of the hotel and he is always there to help and advise in whatever it may be.

Poor Service, No complementary items like shaving kit, toothpaste or soap. 2nd water bottle is chargeable. Poor Staff behaviour is worst.

Fehlt very Welcome, good was nice and all staff very friendly and helpful. Thanks a lot to all

Thanks a lot for perfect staying in your hotel with pet. Very satisfied with my experience