Novotel Gaziantep 4 stars

Customer review rating (ALL Rating) 4.2/5 188 reviews

Novotel Gaziantep - Image 1
Novotel Gaziantep - Image 2
Novotel Gaziantep - Image 3
Novotel Gaziantep - Image 4

Description

Hotel extras

  • Within walking distance of major sights

  • Large shopping mall nearby

  • Noise-free rooms for great sleep in the city

  • Free WIFI

  • On-site library and complimentary newspapers

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Gaziantep

Yaprak Mah Istasyon Caddesi, No 80 SehitKamil
27400 GAZIANTEP
Turkey

GPS:37.070896, 37.380949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOV'IST RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  188 reviews

TripAdvisor Rating  4.0/5  298 reviews

Great stay

TripAdvisor rating 5.0/5

mohamedaF8467NR TripAdvisor review

Great location in Gaziantep city, the room is large and comfortable with very good street view, the team of the reception are friendly and smiling. We asked for the Airport shuttle bus, they say you can wait in some point in front of the hotel, there is no sign to wait behind...

Good location, terrible internet connections never again

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

We always enjoy our stay in Novotel it was my 4th time with Novotel. This time it was first time with my family, I had a satisfying experience. I do believe things need to improve a bit. I had some comments directed to the front disk such as I needed an invoice for my stay, the front deck made a big issue out of it held me for an hour claiming that I didn’t pay my lunch in the first night. I showed them that I said they claimed ingot something else, i asked them to show me where or a signature. They couldn’t have, I showed them the payment from my bank transaction even though they needed to show the prove not me. However I left because of flight’s arrangements, they send me the invoice bia email. During my stay there were a lot of trainee and during my invoice request incident one of them was very rude, insufficient English language with almost everyone in the staff. I complained every day for the internet connection they kept saying we know the problem and we can do nothing. One staff of the restaurant tried to talk to me to his religion when he noticed thatI am from different religion, even though I didn’t understood much turkish. I felt very discriminated because of my religious beliefs. It was a very hurtful experience, I think i will never choose Novotel again.

Dear Bishoy G., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Very well located, helpful staff

Customer review rating 4.5/5

Baris P. Couples - Confirmed reviews ALL

We spent 3 nights at Novotel. The location is perfect; very convenient to reach from the airport, walking distance to historic center, archeology & mosaics museums and tram line is just in front of the hotel. Rooms are spacious enough and well designed. Not only the room but all the premises were very clean. The breakfast was well prepared and delicious. Above all, the staff was very friendly and helpful.

Dear Ozkan Baris P., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Very good staff at Novotel Gaziantep

Customer review rating 5.0/5

Knizam Couples - Confirmed reviews ALL

I am happy with the staffs at Novotel Gaziantep especially Mr Mustafa (bell boy). Very cooperative and always smile/greet me. He even suggested a few lokantasi for our #GastroAntep journey. Kudos to Novotel Gaziantep to have such good staff!

Dear Khairulnizam O., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Kind people

Customer review rating 3.0/5

Ganesh S. Business - Confirmed reviews ALL

Except the Wifi which never improved, rest all is good.

Dear Ganesh S., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 296 reviews 9.8/10 Location
  • 317 reviews 7.8/10 Room
  • 623 reviews 9.2/10 Service
  • 52 reviews 3.4/10 WiFi
  • 316 reviews 9.2/10 Cleanliness
  • 201 reviews 9.1/10 Breakfast
  • 143 reviews 9/10 Food

Powered by Trustyou

Our other establishments nearby

ibis Gaziantep 3 stars

Customer review rating (ALL Rating) 4.6/5 (100 reviews)

At 43 m

See the hotel
All our hotels in Gaziantep