Novotel Gaziantep 4 stars

Customer review rating (ALL Rating) 4.4/5 147 reviews

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Description

Hotel extras

  • Within walking distance of major sights

  • Large shopping mall nearby

  • Noise-free rooms for great sleep in the city

  • Free WIFI

  • On-site library and complimentary newspapers

Our accommodation(s)

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Hotel location

Novotel Gaziantep

Yaprak Mah Istasyon Caddesi, No 80 SehitKamil
27400 GAZIANTEP
Turkey

GPS:37.070896, 37.380949

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOV'IST RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  147 reviews

TripAdvisor Rating  4.0/5  331 reviews

Stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

good stay

Dear Yusuf B., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location. Good stay.

Customer review rating 3.5/5

Martina Couples - Confirmed reviews ALL

We had a good stay at the Novotel. Staff were all lovely and put up with our lack of Turkish, to help as best they can as needed..Pool was lovely and clean, room comfy. I liked the location. Walking distance to shops, restaurants and the sights.

Dear Martina F., We very much appreciate your comments regarding your stay at Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel location is good, which is very near Forum and Castle.

Customer review rating 4.5/5

Y. Business - Confirmed reviews ALL

The breakfast is too simple, recieption person is kind but some of them don't speak in English.

Dear Zehong Y., We very much appreciate your comments regarding your stay at Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel lacks competition - poor management

Customer review rating 2.5/5

Cc Business - Confirmed reviews ALL

I stayed 7 nights; First night i had attack of bed bugs, second night again, finally changed my room. I expected a verbal apology from hotel management, instead rooms manager insisted their hotel does never had bedbugs through 14 years of hotels life. Rooms have damp smell, only cosmetic repairs are done; Rooms are aged. apart from this incidence, my overall experience: Hotel is managed by Accor, lack of a local owner is senseable, probably managed with a “thicking the checklist” way. I had an impression that management team is there for an extended period, maybe over a decade and they lost passion and entire facility turned to be a mediocre service establishment. Fresh blood / good energy would wake up this nicely located hotel.

Dear Ahmet Cem V., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fine Location, Delicious breakfast, Pleasant stay, Helpfull Manager

Customer review rating 5.0/5

Ramazan Families - Confirmed reviews ALL

I had a really pleasant stay at the hotel. The breakfast was delicious. The manager at the hotel mister Eray was really helpfull. I had a slight problem with my booking througt the app, but mister Eray fixed the problem and made sure we had a nice stay.

Dear Ramazan S., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 260 reviews 9.9/10 Location
  • 323 reviews 8.1/10 Room
  • 484 reviews 9/10 Service
  • 23 reviews 4.8/10 WiFi
  • 273 reviews 9/10 Cleanliness
  • 130 reviews 8.6/10 Breakfast
  • 7 reviews 2.2/10 Wellness Area

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