Novotel Gaziantep 4 stars

Customer review rating (ALL Rating) 4.4/5 566 reviews

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Yaprak Mah Istasyon Caddesi, No 80 SehitKamil, 27400 GAZIANTEP, Turkey

Description

Hotel extras

  • Within walking distance of major sights

  • Large shopping mall nearby

  • Noise-free rooms for great sleep in the city

  • Free WIFI

  • On-site library and complimentary newspapers

Our accommodation(s)

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Hotel location

Novotel Gaziantep

Yaprak Mah Istasyon Caddesi, No 80 SehitKamil
27400 GAZIANTEP
Turkey

GPS:37.070896, 37.380949

Telephone
Fax +90 342 211 00 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

NOV'IST RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  566 reviews

Customer review rating 5.0/5

Ilker B. Families - Confirmed reviews ALL

Meticulously clean, very central location, friendly and professional staff. Strongly recommended.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 1.0/5

Mustafa K. Families - Confirmed reviews ALL

I was not satisfied with my stay at all. The hotel had a strong smell of cigarette smoke everywhere, and the bed covers did not feel clean. I also found the staff at the lobby inconsistent; whenever I had an issue, each person gave me a different answer, which made the experience even more frustrating. Another major problem was the invoice. Despite calling several times and also reminding the hotel in person before I checked out, they still had difficulty sending even a simple invoice. Overall, I was very disappointed with my stay and would not recommend this hotel.

Sayın Mustafa K., Novotel Gaziantep ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alınacağını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla,

Customer review rating 5.0/5

Fabio D. Business - Confirmed reviews ALL

Good staff, very professional!!! Hotel clean woth all services

Dear Fabio D., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 1.0/5

Mohammed T. A. Couples - Confirmed reviews ALL

I am a loyal Accor member and visited for two separate stays (15-18 April and 24 April). Both check-ins were problematic, and I am writing this after my email to the General Manager, Eray Batman, to whom I had previously received prompt replies, has gone unanswered. First stay (15 April): Despite the All Accor app clearly indicating my room was prepaid, the desk insisted on payment. While I was exhausted after a long journey and trying to resolve the confusion, the Duty Manager, Nuri, was overzealous. He reached across the counter with the card machine and accidentally triggered a contactless payment from my phone before I could select the correct card. This forced the transaction onto my current account instead of my credit card, resulting in a $9 foreign transaction fee charged by my own bank. Because I did not have the physical card for that account on me, I had no intention of using it on holiday precisely because of foreign exchange fees, the hotel was unable to void the transaction. A fruit basket was sent to my room as a goodwill gesture, which I appreciated, but I remain out of pocket. Corporate Accor customer support was unhelpful and simply redirected me back to the hotel. Second stay (24 April): The check-in experience was worse. The receptionist, Merve, offered no welcome or acknowledgement on arrival. She was on her phone, walked away from the desk on multiple occasions, provided no explanation regarding a payment query, called over a colleague who showed me a calculator and told me to pay without any context, and then left the interaction entirely before it was resolved. At no point did she apologise or attempt to assist. When I requested to speak to a manager, Mustafa attended. When I raised Merve's conduct, he suggested it may be a cultural difference. I want to be clear: walking away from a guest mid-conversation without a word of explanation or apology is not a cultural issue, it is a basic service failure, and his response as a manager was dismissive. Additionally, the beds throughout my stay were uncomfortable, not the standard expected at a Novotel property, and particularly unwelcome after long days of travel. The General Manager, Eray Batman, has been professional in previous correspondence, and I want to acknowledge that. However, my direct email to him regarding these matters has received no reply, which is disappointing given his earlier responsiveness. The hotel's Google review response was entirely generic and addressed none of the specific issues I raised. I raise all of this not to be difficult, but because I believe in the Accor brand and these issues, a financial loss, repeated front desk failures, and a dismissive management response, fall well below the standard a loyalty member should expect.

Dear Mohammed T. A., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have viewed your email and will get back to you via email regarding this matter. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Dilber O. Solo - Confirmed reviews ALL

Hotel located very well. Clean and nice rooms. For breakfast it’s bit pricey I would recommend to eat outside because Gaziantep is capital of food.

Değerli Misafirimiz, Zamanınızı ayırıp otelimizle ilgili yorum yaptığınız için teşekkür ederiz! En kısa zamanda sizi otelimizde tekrar misafir etmekten mutluluk duyarız. Saygılarımızla,

Other web-users rate our hotel

  • 434 reviews 9.6/10 Location
  • 535 reviews 7.7/10 Room
  • 821 reviews 9/10 Service
  • 6 reviews 10/10 WiFi
  • 541 reviews 9.1/10 Cleanliness
  • 212 reviews 9/10 Breakfast
  • 46 reviews 4.5/10 Amenities
  • 7 reviews 2.5/10 Wellness Area

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