Novotel Gaziantep

Information message

Novotel Gaziantep 4 stars

Customer review rating (ALL Rating) 4.3/5 292 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Within walking distance of major sights

  • Large shopping mall nearby

  • Noise-free rooms for great sleep in the city

  • Free WIFI

  • On-site library and complimentary newspapers

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Gaziantep

Yaprak Mah Istasyon Caddesi, No 80 SehitKamil
27400 GAZIANTEP
Turkey

  • By plane

    GAZIANTEP AIRPORT At 20km / 12 miles

  • By train

    GAZIANTEP STATION At 1km / 0 miles

GPS:37.070896, 37.380949

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

NOV'IST RESTAURANT

Restaurant serving international cuisine as well as Turkish specialities.

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Gaziantep

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  292 reviews

TripAdvisor Rating  4.0/5  253 reviews

Certificate of excellence 2022

the worst hotel i have ever stayed in

Customer review rating 0.5/5

Nimat Business - Confirmed reviews ALL

The worst hotel i have ever stayed in. I continually travel to all continents and this is the worst novotel hotel I have ever been to. the last day at the reception I ask them to take my bags down from the room and four employees laugh at me and tell me to take them down myself. I will make a formal complaint in the central.

Dear Nimatullah A., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

all good, but internet connection not sufficient for work purpose

Dear Carsten H., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Great location BUT really poor INTERNET connection

Customer review rating 3.0/5

Max Business - Confirmed reviews ALL

The location is good, close to many interesting places around the city. The front desk staff could improve their service. Smile and a warm welcome are necessary upon guest arrival. My wife & I checked in without greetings from the staff, and while processing the paperwork, the receptionist and another worker were murmuring in front of us, which was not a pleasant gesture. The room is clean and tidy, all great. However, the internet is Non-existence. It is impossible to browse. Forget about this hotel if you come for a business trip and do some work in your room that requires an internet connection. We were supposed to stay longer in the hotel, but due to the poor internet connection that is critical in my field, we moved to the IBIS hotel, which is still under the same hotel group. I didn’t regret it, and I got what I needed with almost the same comfort level. I did complain to the receptionist Muhhamad, and he immediately gave us a new room. Still, the internet problem is unfixable, but I appreciate Muhammad’s effort. He’s quick to act. We also tried many dishes by calling the room services as well as dine-in. The restaurant staff were great and accommodating. Most Turkish dishes were good such as the lamb dish, but the soup was extremely salty. The room cleaners were friendly and did a great job; they added an extra touch to our room even though we did not request any. Really thoughtful. We appreciate that. The gym is also an excellent addition to the hotel. All machines work properly. My advice is to fix the internet problem immediately.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

super bad internet

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

i have stayed at novotel before and this is the reason i reserve this time there too. I arrived after a very long trip (Around 7 am) to find that the internet is not working and that i need to check out after couple of hours and check into Ibis hotel while i have reserved in novotel for the whole period. After some calls, the staff were supposed to get back to me concerning the check out and move to ibis but of course this didn't happen.I had to call around 10 to find out if i need to check out or not. After this incident, the internet was super bad where i couldn't carry on any calls (what's up) from my room, and sometimes sending a msg was not possible. therefore i had to sit downstairs in case i needed to use the internet and even then, the internet was super bad. I had to call the reception for them to add water to my room (after the 3rd day) since no water was put in the room daily as it was suppose to be.

Dear Farah A., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Terrible

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

At the check in, the hotel could not find me. Then, the second night, I was locked out of the room. All of this, despite of paying everything in advance. Slow internet connection - could not work while staying. No service. Not friendly. The room was clean and of standard.

Dear Yuka H., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Ok experience

Customer review rating 3.5/5

N G. Business - Confirmed reviews ALL

Novotel - pretty standard. Mall right next door I had a few odd moments - like when I wanted to add a night and they wanted payment immediately. Or when room service claimed only cash payment was possible. Staff seemed ok, not as friendly as I am used to

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Özgür Çözgener Genel Müdür/General Manager

Well located

Customer review rating 4.5/5

Turker Couples - Confirmed reviews ALL

Comfy bed, all good

Dear Turker A., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Good location

Customer review rating 3.5/5

Sanjay J. Business - Confirmed reviews ALL

Most of receptionist are not well trained to hotel services .

Dear Sanjay Prakash J., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Room for improvement

Customer review rating 2.0/5

Ivo Solo - Confirmed reviews ALL

I stayed at Novotel Gaziantep. Rooms were good, clean, location was perfect, no complaints there. First of all, Wifi was the slowest I have experienced in years. Since the front desk staff spoke no English, I needed the Google Translate program, but it would not load, because of the slow Wifi. For a Novotel in this day and age, that's a no go. Second: we are one and a half years into this pandemic. If I inquire about a PCR test, I expect the front desk staff to be able to help me. They had zero clue, and I do mean zero. Three people (one of them being the translator) could not help me, so I figured it out myself. Third: I would be HAPPY to pay five Euros more per night if you could train the staff in basic knowledge on the city they live and work in, and English. No one has to be fluent, but for an international hotel chain English should be at a basic to medium leve, not at zero. Summary: the level of knowledge and interest and helpfulness of the Front Desk staff was way below what I am used to from other Accor Hotels. Please invest in training.

Dear Ivo S., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Well done

Customer review rating 5.0/5

Ali Couples - Confirmed reviews ALL

We were pleased with the nice reception and communication from the reception.

Dear Ali C., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Well located

Customer review rating 3.5/5

Xu Families - Confirmed reviews ALL

The air conditioner is too loud.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Özgür Çözgener Genel Müdür/General Manager

Not that good.

Customer review rating 2.5/5

Mithat Y. Families - Confirmed reviews ALL

Breakfast was good, bathroom was ancient, the sofa was dirty and electronic keys was disastrous. Preparing this poll in English for preponderantly Turkish clientele is ridiculous.

Dear Mithat Yıldırım, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Great location

Customer review rating 4.5/5

Fatma A. Friends - Confirmed reviews ALL

Visited the hotel with my firends. Good breakfast, great location close to a shopping mall and the old town. Great pool and service. Overall very nice experience.

Dear Fatma A., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

good stay

Customer review rating 4.0/5

Aaron A. Business - Confirmed reviews ALL

business trip

Dear Aaron A., We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Özgür Çözgener Genel Müdür/General Manager

The air-conditioner isn't working properly, I've been obligated to change 2 rooms to feel a little cold air, but still wasn't that cold. Also the timing of the gym and the pool should be extended a bit more, as 7pm is too early to be closed

Customer review rating 2.5/5

Moya Business - Confirmed reviews ALL

I forgot my swimming short in the room # 302 on the date of 17/06/2021, and when i contacted the hotel to ask about it they said we couldn't find it! Although I'm very sure that i kept it on the table because it was a bit wet and i was in a hurry to leave Hope you'll guide your housekeeping team to keep all the lost stuffs of the customers, as there should be a credibility in dealing with such kind of situations. I'll be expecting a call from you soon regarding that Thanks.

Dear Sabbagh M., Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Özgür Çözgener Genel Müdür/General Manager

Used to be better...

TripAdvisor rating 3.0/5

daniZ4820VF Business - TripAdvisor review

Hotel meanwhile is quite old... the staff at breakfast is absolutely disinterested as the rest of the staff as well. Rooms need to be refurbished, breakfast used to be better as well. For that price unfortunately the Hilton is a better choice. The only plus is the location just next to the shopping mall. Rooms Also not THAT clean. :/

Dear daniZ4820VF, Thank you for taking the time to tell us about your experience at the Novotel Gaziantep. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nedim Bahar Genel Müdür/General Manager

Novotel Gaziantep May 2017

TripAdvisor rating 4.0/5

sjurbee Couples - TripAdvisor review

Very nice hotel in a good location in one of Turkey's largest cities, close to the old town, Republic Square and the Forum Mall. Friendly staff who were able to give good advice and whose level of English was generally good. Good buffet breakfast with some Turkish specialities. It was a shame the swimming pool had not yet opened when we were there, but this is a minor detail.

Dear sjurbee, We very much appreciate your comments regarding your stay at the Novotel Gaziantep. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Basic standards for Turkey

TripAdvisor rating 3.0/5

jbauwens Couples - TripAdvisor review

The property is well located, just next to the "luxury" mall of Gaziantep and 10 minutes walking from city centre. The hotel & rooms are very clean, which is very important and a must. The bedstead was a metallic one, quite odd for a Novotel. Bedstead at Ibis Hotels (Izmir e.g.) are better even if it is a lower category. Outside swimming pool seems lovely for summer months. I would recommend Novotel Gaziantep but you can also stay at Ibis, the adjacent building which probably has the same standards.

Dear jbauwens, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good for business trip

TripAdvisor rating 4.0/5

WWWorker Business - TripAdvisor review

I booked this hotel rather than the Ibis next door as I saw they had an offer on the standard room which made it only Euro 6 more expensive (although the breakfast is more than double the cost, but I had a breakfast meeting in the Novotel anyway). The rooms in the Novotel are spacious and well presented - a hotel rather than 'motel' as is the case of the Ibis. Unlimited free wifi is included in the room rate, both in the public spaces and rooms (only pain is that you have to login every time you want to use it). Breakfast is a good spread, but expensive - not really worth it if you just want tea and toast! The staff are extremely courteous and helpful. I prefer boutique hotels with more character, but, as somewhere to stay for business trips, the Novotel is excellent - although I cannot comment on the location as all my business was conducted at the hotel. Oh and they have a pool (outdoor) and a fitness centre, but I did not use them.

Dear WWWorker We are honored to note your satisfaction with our service and that you had an excellent stay with us. We hope we will have the pleasure of welcoming you again soon in Novotel Gaziantep Sincerely Yours

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

ibis Gaziantep

3 stars

At 43 m

See the hotel
All our hotels in GAZIANTEP