ibis Juarez Consulado 3 stars

Customer review rating (ALL Rating) 4.1/5 401 reviews

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Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria, 32500 Ciudad Juarez, Mexico

Description

Hotel extras

  • Located in a Business Center, close to shopping centers and across from the American

  • Less than 9 km from the local airport

  • Parking, full buffet breakfast, and à la carte service available within the hotel

  • Pet-friendly services (please check conditions)

Our accommodation(s)

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Hotel location

ibis Juarez Consulado

Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria
32500 Ciudad Juarez
Mexico

GPS:31.68634, -106.404571

Telephone
Fax +52 656 289 6401

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

IBIS KITCHEN PASTA & GRILL

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  401 reviews

TripAdvisor Rating  3.0/5  212 reviews

good stay

Customer review rating 5.0/5

Elizabeth Business - Confirmed reviews ALL

excellent

Dear Elizabeth, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

Complete foul smell

Customer review rating 0.5/5

Ram Solo - Confirmed reviews ALL

Room and hotel complete foul smell and no way to stop the smell from the bathroom although you feel clean .

Dear Tulasi K., Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Israel García – General Manager ibis Juárez Consulado

Renovated rooms but the bathroom...

Customer review rating 3.0/5

Concern V. Business - Confirmed reviews ALL

Altough the room has been renovated the bathroom floor was very dirty/mold. Also, the tv signal was terrible. Impossible to watch any channel without interference, and very limited options to see. For the price per room and the location it should be way better. Yes indeed, The front desk and the personnel are wonderful, but the bath and TV signal is the level of half star hotel!

Dear Oscar G., Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel García – General Manager ibis Juárez Consulado

Good location but....

Customer review rating 3.0/5

Concern V. Business - Confirmed reviews ALL

The room was not clean completely. The bathroom floor was dirty with hair from previous people and the limitation to control the AC of the room is bad. There was a smell of the sewer in the room if you kept the bathroom door open, and the cable service (TV) was always bad. The signal was terrible, the channels with terrible signal that was impossible to see anything. I recommend the management to take into consideration these notes for future good reviews. PS. The personnel of the hotel was the best! From the front desk, kitchen and cleaning ladies along with the taxi service for all this indivuals I will give them a 10+, but the hotel per se is another story (bad)

Dear Oscar, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel García – Gerente General ibis Juárez Consulado

Need to do more improvements like having fridge and microwave and laundry department.

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

It was a good stay it just need to have laundry department and microwave at least on every hall way. They need to invest in fridge for every room. And they probably would get even more clientele. But everything was good front desk was nice and helpful.

Dear Sandra, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – Gerente General ibis Juárez Consulado

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Other web-users rate our hotel

  • 290 reviews 9.5/10 Location
  • 653 reviews 2.2/10 Room
  • 454 reviews 7.6/10 Service
  • 38 reviews 4.1/10 WiFi
  • 383 reviews 1.6/10 Comfort
  • 351 reviews 1.8/10 Cleanliness
  • 144 reviews 2.5/10 Amenities
  • 139 reviews 4.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.