ibis Juarez Consulado

ibis Juarez Consulado 3 stars

Customer review rating (ALL Rating) 4.0/5 580 reviews

See on a map

Hotel extras

The hotel is strategically located by the bridges at the border with El Paso, TX, close to shopping centers and opposite the American Consulate.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Juarez Consulado

Prol Ramon R Lara 8930 3 and, Av Paseo de la Victoria
32500 Ciudad Juarez
Mexico

GPS:31.68634, -106.404571

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

IBIS KITCHEN PASTA & GRILL

Our accommodation(s)

Our Standard Rooms are modern, spacious and cozy, with a comfortable bed, functional bathroom, satellite TV, free Internet access, desk, telephone, air conditioning and view over the main street and terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  580 reviews

TripAdvisor Rating  3.0/5  212 reviews

Not friendly

Customer review rating 2.0/5

Yesenia Business - Confirmed reviews ALL

Front desk not friendly. Never got food . not recommend. trying to stay more days don't let me ..

Dear Yesenia, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Israel García – General Manager ibis Juárez Consulado

Great location

Customer review rating 3.5/5

Gabriela J. Families - Confirmed reviews ALL

The hotel has an amazing location, close to literally everything. The housekeeper on the 7th floor was the absolute best!! The staff downstairs however would see when we walked up and wouldn’t acknowledge us and continue to have a conversation with the other staff. The room was so small and traveling with two kids one of which needed to have his crib made it a little difficult to move around the room. The restroom shower was extremely slippery, my husband fell in the shower twice because of it. It also made it very difficult to bathe both kids. Everything was walking distance for us and we really enjoyed being able to go walking wherever we needed to go. The housekeeper made sure everything we needed to be able to care for the kids was available to us. She provided extra towels and always made sure to knock softly just case the baby was sleeping. The hotel is beautiful but does need some detail work done in the room. There was drawing on the walls, scuff marks, the shower drain wouldn’t drain, there was mold on the edge of the restroom, and the floors had old gum stuck to it.

Dear Gabriela, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

Great location but place is dirty

Customer review rating 1.5/5

David Couples - Confirmed reviews ALL

The hotel could not accept credit cards, only cash was accepted, forcing me to get money exchanged. Common areas were dirty. Shower door had no seal on bottom and leaked a lot of water onto bathroom floor. AC temperature could not be adjusted, so only option was to turn on or off. Door to the room was difficult to function when entering from hall with key.

Dear David, Thank you for taking the time to tell us about your experience at the ibis Juarez Consulado. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Israel García – General Manager ibis Juárez Consulado

Estancia agradable

Customer review rating 5.0/5

Erick Families - Confirmed reviews ALL

Excelente trato

Estimado Erick, Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Juárez Consulado. Es siempre un placer recibir comentarios positivos. Haremos extensivas sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez más que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Israel García – Gerente General ibis Juárez Consulado

Good stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

All was fine with the exception of the room size......to little....

Dear Carlos, We very much appreciate your comments regarding your stay at the ibis Juarez Consulado. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Israel García – General Manager ibis Juárez Consulado

In partnership with TripAdvisor

Other web-users rate our hotel

  • 292 reviews 9.2/10 Location
  • 753 reviews 2.6/10 Room
  • 509 reviews 7/10 Service
  • 44 reviews 5.9/10 WiFi
  • 455 reviews 1.9/10 Comfort
  • 370 reviews 2.5/10 Cleanliness
  • 142 reviews 4.9/10 Value
  • 127 reviews 2.5/10 Amenities

Powered by Trustyou