Aparthotel Adagio Paris Centro Torre Eiffel

Good location not far from Eiffel tower and rooms are fine but many negatives: - tiny reception with only 2 ppl working for hundreds of rooms, there was always a queue and they weren't particularly friendly - 2 lifts working for whole place (31 floors), could take 10 minues wait to get up or down - pool was closed although said open on web - shower went from boiling to cold throughout - the AC didn't work - doors close so loudly, the room shook, waking me up many times

Apartamento muito bem localizado, confortável, com uma vista linda. Adoramos cada momento.

I was issued a key to a storage room. Where they keep all of the things they are not using I asked if I could get a different room. I was told I would have to pay approximately $25 extra per day. I said OK just give me a real room ! Then he decided that he made a mistake and that there were no rooms available. Totally distraught I went to my room and cried. To be in Paris and to be in Hell at the same time seemed like an oxymoron. I told my daughter and she checked online and found that I was not being told the truth. I went back downstairs to show them the screenshots confirming availability. Upon arriving downstairs I had to wait behind a lot of other angry hotel guests who also had complaints. Finally it was my turn! I showed the screenshot and hell opened up and the only solution offered by the hotel was to pay more money and I could get a real room. The room they initially said they did not have ! It felt like extortion. Under duress I paid. Obviously the first room was unfit for anyonce to sleep in. I had already paid a little over $1300 for six days and now with paying additional $700. The only thing Priceline offered was for me to stay in the storage room and receive 15% off of my next stay. 🤔🤣 Ummm Nope! After refusing the 15% I was told that someone would call me and the hotel to come up with a resolution the following day. That did not happen. I was very clear that I would be requesting a refund ! Priceline said the hotel is responsible for my refund the Hotel Santa priceline is responsible for my refund. I don’t care who gives it to me they can fight amongst themselves after they give me my refund. In the new room… if you want room service you have to pay extra! The room is not suitable for anyone with disabilities. The shower/tub sits very high from the ground. Stepping into and out of the tub is a bit tricky… even for me. #NoSoap #NoDishSoap #NoRoomService #GetYourOwnTowels #TheAirDontwork #TakeOutTheTrash

We found the cleaning staff friendly, and helpful ,the service desk staff some were nice and friendly, the room was clean, elevator system a bit confusing, we found the bath height to much , also bottom of bath slippery,toilet was a bit cramped in one room,no complimentary tea or coffee ,beds were 2 singles put together and moved during the night. We also had a problem with the air conditioning in one room, it was fixed for a few hours then wouldn’t work again , overall we were only in for a short stay , so it was ok for the time we were there

Horrible place, no AC, unstable internet, dirty rooms, bathrooms don't drain properly. Just horrible and no concept of customer service. Wasted a lot of my vacation time in a long queue in the lobby trying to change my room to a room that somewhat had some air coming in. Finally changed rooms and then internet wasn't working at that side of the hotel building. Horrible experience overall.