Pullman Paris Torre Eiffel 4 estrelas

Excellent staff, great position within 2 mins to the Eiffel Tower. Breakfast very good too. If you want something near to the Eiffel Tower this is as good as it gets for a fair price. The staff were outstanding, all very happy to serve us. Would def come back here with my wife if we were to come back to Paris.

The customer service is terrible. They did not clean our room, the I pad in the room never worked and they promised to fix it and never did anything. For 600.00 per night they would only give us two bottles of water. The only good thing is the breakfast and convenient location.

They stay here was okay. This was my second time staying at this hotel with the span of a few years. The first time I loved it. The room was nice and clean. The staff, both times were amazing! Though one of the housekeeping staff members entered our room despite the do not disturb sign on the door BUT everything was okay. The staff overall was very attentive and accommodating. The location of the hotel is wonderful also. It is within walking distance from the Effiel Tower and quite a few other places. My complaint is that the hotel is starting to look worn. The carpeting had so many stains in it, it was disgusting. The elevators are tiny, and you can end up waiting for a while to get on one. We stayed in a much nicer boutique hotel for the remainder of our trip. A couple days at the Pullman was just enough, especially for the million-dollar view of the Eiffel Tower. Which we didn't get to enjoy much from our balcony because the balcony furniture was dirty as though it never gets cleaned. ALSO, before I forget, I was charged an excess of $900 on my credit card despite only having and being charged for about $200 in incidentals. That Tab was closed out upon checkout. It took about two weeks to get that issue resolved. The booking was prepaid so there would have been no other reason for them to charge my card so much money. The amount did total the security deposit or the cost of the overall stay. I raked up a $200 long distance phone bill trying to resolve this issue. I won't be staying here again.

We booked through Expedia & paid for a room with a balcony & Eiffel Tower view, it was 100% worth it. We were able to sit out with coffees & watch the tower glitter at night. We arrived ed before check in time & we were offered a room on the second floor that was ready but they advised if we wanted a better view to come back at 3pm check in time & we could get this. We did, and had a room on the fourth floor and I couldn’t fault it. The room is clean and very modern, we were there during the Rugby World Cup 23 & were given some rugby themed gifts by staff. The bathroom is very spacious. I was very pleased with this room, if it seems out of your price range you could book this place for just one night to enjoy the views (this is what we did!)

I’m not one to write reviews on here, but this is one that I unfortunately cannot avoid. We arrived at the hotel around noon, and was told that our room would not be ready for at least another 2-3 hours, as the receptionist said check in was at 3 PM but he said our room could be ready at 2 PM. I left the front desk my phone number and asked for them to call me when the room was ready. 3 hours go by, and I had yet to receive a call. About another hour later, I call the hotel because we were wandering the streets of Paris waiting for our room, and then they tell us the room is ready. When I questioned why no one called me saying that the room is ready, the representative goes “well maybe they were just busy.” Right from there, I should have known that staying at this hotel was going to be a disaster. When we arrive back at the hotel, we were assigned a room on the 6th floor (although we were promised a room on a high floor for the inconvenience). We get up to the room and the keys don’t work. Inconvenience after inconvenience. To make this situation even better, we found a BED BUG that was ALIVE and MOVING on the bed about an hour into staying in our room. We immediately called the reception demanding someone comes up and takes a look immediately. A male and a female worker who only spoke French came up and laughed in our faces when we showed them the bed bug. They took the sheet that the bed bug was on and continued to laugh at us when we asked “well what do we do now?” because we refused to stay in that room and wanted to resolve this issue. We then went down to the front desk, and spoke with a manager and demanded a full refund. The only thing she could do for us was upgrade us to a junior suite for free or give us the another room of the same type but take 10% off. 10%????? The nerve. The room cost over $800 for ONE NIGHT. To take 10% off an $800 room is quite insulting. We took the free upgrade because we were running out of time as we had a dinner reservation scheduled, however our new “upgraded” room was on the 11th floor, this time with NO Eiffel Tower view (when we originally had paid for one), dirty carpets, clogged sinks, and a dirty sofa bed. Nothing about this room was an upgrade. We called housekeeping to show them the dirty sofa bed and the same male worker came up, threw sheets at us, and saw the dirt on the sofa bed and ran out of the room. We are quite disappointed to have spent our last night in Paris this way. I’m shocked to see how many good reviews there are, because this was the grossest hotel I have ever stayed in. If you see this hotel on TikTok, Instagram, etc., do yourself a favor and spend your money elsewhere for an Eiffel Tower view because this hotel is run down and dirty. This was a pure example that the staff only cares about taking your money, and not about the customer experience. We have an influencer that was traveling with us and she will be posting our experience on her social media for the public to see how poorly the staff handled this.