Novotel Paris Centro Torre Eiffel

Dreadful hotel with dreadful service, very unfriendly welcome at reception and we were told nothing about the facilities like breakfast, the pool etc. There was no information in the room which had a very odd layout with a separate toilet without a sink and there were tiny paper cups and no mugs or glasses. Very dirty corridors with carpets in need of a good clean and long waits for the lifts. When my wife complained to reception the guy just said thank you! Bar staff clueless and kept disappearing leaving bar unattended . Lady who served us didn’t appear to know anything or have had any training and had to keep disappearing to ask a colleague for help. Forget about any early swims before breakfast, the pool doesn’t open til 9.00 and you have to book a slot in advance and they only allow 10 people at a time. Give this place a miss and stop at another hotel!

Visit started out really well. I visit often but this is my first time staying at a Novotel brand anywhere. Patrick checked me in and I was happy with his warm attitude, professionalism given that I wasn't a loyalty member. What really surprised me is the basic common sense, practices, accountability of the staff at checkout that took away from the overall experience. I thought I would do what anybody does: walk to front desk, checkout and get my printed bill. They promptly open up the folio, did the checkout and charged my card, but for some reason had no ability to print my bill. I waited 15 minutes as 'Daas"' tried different steps. Eventually my car to the station was going to leave, so I asked him if he wouldn't mind sending me by e-mail since I could not afford to miss my train. I just didn't know if it was another 10 minutes, 20 minutes or ever. I wrote my e-mail address and got a firm yes. And of course I left. I never got the e-mail. I have followed up multiple times with the front desk and have given up. How can a hotel that run such a large property in a central location have this level of professionalism? I can understand there would be a dozen reasons (technical) that they could not print my bill at the time, but why the lack of follow through. The irresponsibility and incompetence of the staff took away from the pleasant professionalism that Patrick gave. To the manager reading this: the bill is not just a piece of paper. We need it to file our business expenses for our work trips. How can your staff make something so basic so difficult?

Além da localização muito boa tem uma equipe de atendentes atenciosa e prestativa.

One of the worst hotels. Dated not welcoming staff don’t care bar only stays open untill 10.55 pm in a hotel what are you thinking. So many nice hotels in Paris don’t bother with this one. Utter joke Insect Traps in the meeting rooms joke. Please spend some money and updates your hotel

Já me hospedei em diversos hotéis da rede Novotel. Motivo pelo qual escolhi esse em Paris. O atendimento não foi amigável. Havia feito pré check in e cadastrado meu cartão. No balcão do hotel fiz o pagamento em dinheiro para que o valor pudesse ser estornado. Até o momento o valor não foi estornado. Além disso o café da manhã não foi satisfatório. As acomodações foram ok, embora a recepcionista não soubesse dar informações sobre os quartos no momento da chegada.