ibis Hamilton Tainui 3.5 stars

Customer review rating (ALL Rating) 4.5/5 1,678 reviews

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Description

Hotel extras

  • Affordable 3.5 star accommodation at riverside location

  • Close proximity to local attractions

  • Restaurant & terrace bar onsite

  • Conference facilities for up to 80 delegates

Our accommodation(s)

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Room 1

Hotel location

ibis Hamilton Tainui

18 Alma Street
3204 HAMILTON
New Zealand

GPS:-37.785736, 175.282974

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MAAKONA

Taste local flavors from a variety of tapas overlooking the Waikato River. Casual ambiance and vibrant shared spaces for everyone to use, not just hotel guests. Grab a drink or snack, sit back, relax and enjoy the stunning river view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,678 reviews

Customer review rating 3.0/5

Jackie L. K. Y. Business - Confirmed reviews ALL

Kia ora Jackie, Thanks for your feedback. I’m glad you enjoyed our location. I understand that having bedroom slippers would enhance your comfort during your stay, but typically as 3 star offering within the Accor group portfolio, sitting in their 'Economy' brands, we don't offer slippers as part of the amenities as such. However, your thoughts are invaluable to us as we strive to improve our guest experience and we appreciate the feedback. Best regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 2.0/5

John A. L. Couples - Confirmed reviews ALL

Kia ora John, I am so sorry to read of your experience, this is certainly not the experience we strive for when hosting our Gold members. Please allow me to investigate this issue and I shall get back to you within the next 5 business days. I shall contact you directly so please look out for my email. Kind regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 5.0/5

Sarah S. Business - Confirmed reviews ALL

Kia ora Sarah, I'm so pleased that you enjoyed your stay despite the awkward situation you found yourself in when collecting your Grab n Go dinner. Our hotel ibis brand is typically a 3 star offering within the Accor group portfolio falling into their 'Economy ' brands segment, (ibis Tainui is 3.5) and typically therefore we don't offer room service us such. We try to work around this by offering our guests a Grab n' Go option. We will always try and deliver it to your room if requested, when we have the human resources to do this but I totally appreciate that this was not the best process for you given the lack of awareness to privacy needs that the team displayed. This is a huge reminder to us to be aware of such situations and I am so sorry that you felt unsafe, this was never our intention. Please know that I am going to discuss your feedback with the Hotel Manager to remind the team of their duty of care to our guests - across all areas. Thanks you so much for bringing this to our attention, I hope this won't deter you from staying with us again in the future. Kind regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 4.5/5

Andrea U. Couples - Confirmed reviews ALL

Kia ora Andrea, Thanks so much for your kind words! We’re thrilled you enjoyed our great location and the refreshed rooms. It’s always nice to hear that our efforts are appreciated. We hope to welcome you back soon! Best regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Customer review rating 5.0/5

John B. Families - Confirmed reviews ALL

Kia ora John, Thanks so much for your kind words! We're thrilled to hear you had a smooth check-in and enjoyed your clean and spacious room. Our location is definitely a highlight being so central to the CBD. We hope to welcome you back soon. Kind regards, Bev Guest Relations Coordinator ibis Tainui Hamilton

Other web-users rate our hotel

  • 745 reviews 8.4/10 Location
  • 1,023 reviews 7.7/10 Room
  • 1,123 reviews 9.2/10 Service
  • 14 reviews 6.6/10 WiFi
  • 434 reviews 8.7/10 Cleanliness
  • 432 reviews 9.1/10 Breakfast
  • 293 reviews 8.2/10 Food
  • 224 reviews 4.8/10 Value

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