Mercure Jakarta Simatupang 4 stars

Customer review rating (ALL Rating) 4.2/5 672 reviews

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Mercure Jakarta Simatupang - Image 1
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Jl R A Kartini No 18, Lebak Bulus, 12440 JAKARTA, Indonesia

Description

Hotel extras

  • Walking distance to MRT Jakarta Station

  • 10 Minutes to Pondok Indah Mall & Cilandak Town Square

  • 4 stylish meeting rooms for accommodate your business event or social event

  • Rooftop Bar with the best view of Jakarta Skyline

  • Attractions nearby: Ragunan Zoo,Situ Babakan and Taman Mini Indonesia Indah

Our accommodation(s)

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Hotel location

Mercure Jakarta Simatupang

Jl R A Kartini No 18, Lebak Bulus
12440 JAKARTA
Indonesia

GPS:-6.290801, 106.780471

Telephone
Fax +62 21 75999798

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

GRAFFITI

Located on the lobby level, Graffiti restaurant provides International buffet and a-la-carte menu with great ambiance. Our a la carte menu consists of the best selections of international and local traditional dishes for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  672 reviews

TripAdvisor Rating  4.5/5  840 reviews

Certificate of excellence 2023

Neutral

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Upgraded to privillege but have room that not well prepared, door battery empty

Tamu yang terhormat , Salam hangat dari Mercure Jakarta Simatupang.. Terima kasih atas pilihan Bapak untuk menginap di hotel kami saat berkunjung ke Jakarta dalam berbisnis. Kami berterima kasih atas waktu yang diberikan untuk memberikan ulasan pada halaman platform review hotel kami. Kami mohon maaf atas ketidaknyamanan atas battery pintu kamar yang habis sehingga kami harus melakukan pergantian battery secepatnya. Hal tersebut terjadi diluar harapan kami , dan kami selalu berupaya memberikan pelayanan terbaik untuk semua tamu tanpa terkecuali. Berikan kami kesempatan untuk memberikan pelayanan lebih baik di rencana kunjungan Bapak selanjutnya di hotel kami di masa yang akan datang. Terima kasih dan salam hormat, Hieronimus Supadma Front Office Manager

Well and strategic location.

Customer review rating 2.0/5

Mashudi R. Couples - Confirmed reviews ALL

Poor guest services, not good food in breakfast and not good in cashier service.

Dear Mr Mashudi R., Warm greetings from Mercure Jakarta Simatupang... Thank you for your choice to stay at our hotel when you visit Jakarta. We are grateful for the feedback we received for analysis regarding efforts to improve service at our restaurant, especially for the breakfast menu and service at FB Cashier. At Mercure Jakarta Simatupang always strive to provide the best service to meet all the needs of our guests at the restaurant. For unproper service is not the standard of our hotel that we need to provide training for our new employees to suit guest needs. We ask that you be given time at a later date to be able to serve you well in a restaurant with a different menu that is more in line with current guests' expectations. Best regards, Hieronimus Supadma Front Office Manager

Cleanliness and hygiene issue during my stay

Customer review rating 3.0/5

Brenda P. Business - Confirmed reviews ALL

I stayed in Mercure Simatupang for company event, was jit really a pleasant experience during my stay since i found cockroah in my bathroom also we saw a big rat coming inside the meeting room where the company event held on the 19th floor. I think hotel management need to improve their cleanliness and hygiene. If i can attach a picture i would put it in.

Dear Mrs. Brenda, Warm greetings from Mercure Jakarta Simatupang... Thank you for staying at our hotel while on a business trip in Jakarta. We thank you for any feedback regarding your stay at our hotel. We are happy to read that you have actually enjoyed the services and products we have provided and met your expectations. We apologize for the experience where you found cockroaches in the bathroom and mice on the 19th floor area, where currently we continue to make routines to eradicate cockroaches and mice in all areas of the hotel, periodically increasing intensity for treatment pest control. Please allow us to sincerely apologize for this. We still hope that you can give us another opportunity to stay again on our next planned visit to Jakarta. Best regards, Hieronimus Supadma Front Office Manager

Good stay

Customer review rating 5.0/5

Seta Families - Confirmed reviews ALL

Well located. Goodview. Good stay. But the swimming pool must be cleaned frequently. Yesterday my child didn't swim because it was dirty

Yang terhormat Bapak Ibu Seta, Salam hangat dari Mercure Jakarta Simatupang... Terima kasih atas ulasan yang ditulis pada platform review di hotel kami. Kami senang bahwa Anda telah menikmati masa menginap di hotel kami dengan kamar yang sesuai preferensi Anda dengan view yang bagus dan Anda menyukai lokasi hotel kami yang strategis. Kami mohon maaf atas kondisi kolam renang yang memang sedang kami lakukan treatment setiap sebulan sekali, dimana kondisi air memang belum kembali jernih 100% seperti sedia kala. Kami tetap mengharapkan kedatangan Anda berikutnya di hotel kami dengan keluarga dan kami pastikan kondisi kolam renang siap untuk digunakan semua tamu di hotel. Terima kasih dan salam hormat kami, Hieronimus Supadma Front Office Manager

Just OK

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Decent hotel for business. But the aircond too cold, even though i have put 28 celcius. Gym quite small

Dear Valued Guest, Warmest greetings from Mercure Jakarta Simatupang.. Thank you for choosing our hotel while you stay in Jakarta and joined to the Accor Live Limitless membership... Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a delightful stay and that our team's assistance enhanced your experience. The market for our hotel is business but it does not rule out the possibility of being used as a social event or weekender who wants to vacation in the South Jakarta area, because our hotel's strategic location is close to POIN Square, Cilandak Town Square, Ragunan Zoo and Pondok Indah Mall. Kindly to use Accor apps for next booking to stay at all Accorhotels worldwide to get the best price guaranteed or choose the Private Sale promotion rate for better rate . Look forward to welcoming you back to Mercure Jakarta Simatupang in the near future. Best regards, Hieronimus Supadma Front Office Manager

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Other web-users rate our hotel

  • 173 reviews 8.7/10 Location
  • 529 reviews 7.2/10 Room
  • 616 reviews 8.8/10 Service
  • 23 reviews 8.7/10 WiFi
  • 267 reviews 6.5/10 Cleanliness
  • 165 reviews 7.9/10 Breakfast
  • 129 reviews 5.2/10 Comfort
  • 26 reviews 3.1/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.