Novotel Suites Mall Avenue Dubai 3 stars

Customer review rating (ALL Rating) 4.6/5 1,003 reviews

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Description

Hotel extras

  • Rooftop swimming pool

  • 24-hour Fitness Centre

  • Few minutes' walk from Mall of the Emirates & Metro Station

  • Free WiFi access, Private Indoor Car Park

  • Free shuttle service to Kite Beach

Our accommodation(s)

Hotel location

Novotel Suites Mall Avenue Dubai

Al Barsha 1, 2A Street, Opposite Mall of the Emirates, P.O. Box 283825
DUBAI
United Arab Emirates

GPS:25.116528, 55.196111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Room service

DELI BOUTIQUE

Discover the thrilling simplicity of flavourful cuisine at Deli Boutique Restaurant. You can choose from a large choice of high-quality light snacks, individually prepared meals and a wide variety of tasty desserts and sweets.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,003 reviews

TripAdvisor Rating  4.5/5  3,744 reviews

Certificate of excellence 2023

Excellent Hospitality from the staff at Novotel

TripAdvisor rating 5.0/5

nabze7 TripAdvisor review

Although i only stayed the night, the hotel staff/manager ensured that my stay was pleasant. Upon checking in the sofa bed was a bit dirty and i was moved to a different room immedietley. The staff provided us with a complimentary fruit bowl and breakfast (suhoor) which we didnt have on our booking. Granted this was in ramadan and the selection of food wasnt vast but it was a great gesture nonetheless. a 10min walk gets you into Mall of the Emirates so a great location with lots nearby.

ear Valued guest, We very much appreciate your comments regarding your stay at Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall of the Emirates Dubai.

Customer review rating 5.0/5

A. Families - Confirmed reviews ALL

Very accesible, to the mall with gym & pool for quick leisure. Haven't tried tye pool, will definitely try it next time. Jefferson especially the front desk officer who assisted us during checkin is approachable. Recommended for a quick get away!

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Family

Customer review rating 4.5/5

Mohammed Couples - Confirmed reviews ALL

Excellent service! Crib was also available for my baby. Perfect for family staycation. Wifi is fast if you need to work remotely. Jefferson and staff are accommodating and super nice. Near to the malls and restos. Will recommend and come back again! 5/5💯

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Pleasant stay

Customer review rating 4.5/5

A. Families - Confirmed reviews ALL

Extremely happy about the services provided.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Suites Mall Avenue Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

Good location and price

TripAdvisor rating 3.0/5

Adel B Families - TripAdvisor review

Mix feelings about it , most of staff are helpful , location is great and price is worthed . I got exellent service from Manager Mina and house keeping counselor Osman who was very kind and polite , at the opposite a got a bad experience from Supervisor Koll who couldn't do what had promise to go assist me with getting a pass for my room to replace my defective one and he disappeared while a was with 2 toddler and also reception agent Nichad had a verily moderate customer service. In General it was ok !

Dear Valued guest, We very much appreciate your comments regarding your stay at Novotel Suites Dubai Mall of the Emirates. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ghaith Dalati Hotel Manager Novotel Suites & Ibis Mall Avenue Dubai

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Other web-users rate our hotel

  • 1,418 reviews 9.6/10 Location
  • 1,650 reviews 7.8/10 Room
  • 4,009 reviews 9.5/10 Service
  • 28 reviews 8.6/10 WiFi
  • 833 reviews 8.2/10 Cleanliness
  • 612 reviews 8.8/10 Food
  • 553 reviews 8.4/10 Breakfast
  • 359 reviews 8/10 Vibe

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