Mercure Granville Le Grand Large Hotel 4 stars

Customer review rating (ALL Rating) 4.6/5 2,013 reviews

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Mercure Granville Le Grand Large Hotel - Image 1
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Mercure Granville Le Grand Large Hotel - Image 4
5 rue de la Falaise, 50400 GRANVILLE, France

Description

Hotel extras

  • The most beautiful panoramic view of Granville.

  • Your pets are welcome (for a supplement).

  • Partnership with "L'Atelier du bien-être".

  • Sauna and Fitness.

  • Paid, private parking garage, max. height of 67" (1.7 m). Reservation only.

Our accommodation(s)

Hotel location

Mercure Granville Le Grand Large Hotel

5 rue de la Falaise
50400 GRANVILLE
France

GPS:48.839817, -1.596381

Telephone
Fax +33 2 33 91 19 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PONANT

Currently unavailable

How about spending a special time looking out at the sea. Enjoying a drink, by the fire. A seafood platter on our veranda facing the sea. A real Moment of Relaxation awaits, pampering atmosphere assured.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,013 reviews

TripAdvisor Rating  4.1/5  1,310 reviews

Customer review rating 5.0/5

Anne B. Couples - Confirmed reviews ALL

Excellent week end

Madame B., Nous vous remercions sincèrement pour vos commentaires élogieux et votre super note de 10/10 ! Nous sommes ravis d'apprendre que vous avez passé un excellent week-end et que notre service a répondu à vos attentes. Cordialement, Jeanne - Réceptionniste

Customer review rating 3.0/5

Sean K. Couples - Confirmed reviews ALL

A little disappointing to be honest

Good morning, Thank you very much for taking the time to share your feedback following your recent stay with us. We truly appreciate you bringing these matters to our attention, as your comments help us identify areas where we can improve. I am sincerely sorry to learn that your experience did not fully meet your expectations. Please accept our apologies for the condition of your suite and the inconvenience caused by the dated furnishings and carpet. While we are currently undergoing a comprehensive renovation program to enhance both our rooms and public areas, we understand that this was not clearly communicated at the time of your booking, and we regret any disappointment this may have caused. We are, however, pleased to know that you found the bathroom clean and the bed comfortable — your comfort remains our top priority. Regarding the limited food and beverage options, we recognize the importance of having a bar or evening restaurant available to our guests and are actively exploring ways to improve this aspect as part of our ongoing upgrades. We hope you will consider giving us another opportunity to welcome you back once the renovations are complete, so you can enjoy the refreshed facilities and improved guest experience. With regards, Agathe LE CHAMPION - Assistant Manager

Customer review rating 4.0/5

Dominick M. Business - Confirmed reviews ALL

As all times when booking at an Accor related hotel, best service and clean rooms.

Monsieur M., Merci d'avoir pris le temps de nous faire part de votre expérience. Nous sommes heureux que vous ayez choisi l'hôtel Mercure de Granville pour votre séjour. Nous attachons une grande importance à l’expérience de nos clients et vos commentaires sont essentiels pour nous améliorer continuellement. Nous sommes heureux que vous ayez apprécié nos prestations et que toutes vos attentes ont été satisfaites. Nous transmettrons vos compliments à notre équipe, cela nous fait toujours plaisir de savoir que nos efforts ont été appréciés. Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite à Granville. Bien cordialement, Léonie - Réceptionniste

Customer review rating 5.0/5

Alicia T. Families - Confirmed reviews ALL

Beautiful hotel in the most perfect setting. I have never stayed in a hotel where the staff have been so kind, helpful and accommodating. It was a wonderful experience.

Madame T., Nous vous remercions d’avoir pris le temps de partager votre retour sur votre séjour à l’hôtel Mercure de Granville. Nous attachons une grande importance à l’expérience de nos clients et vos commentaires sont essentiels pour nous améliorer continuellement. Si vous avez apprécié le cadre idéal de notre établissement ainsi que la gentillesse et l’attention de notre personnel, nous en sommes ravis et nous ne manquerons pas de partager vos compliments avec notre équipe. C’est toujours un plaisir de savoir que nos efforts pour rendre votre séjour agréable ont été appréciés. Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience encore plus agréable. Bien à vous, Léonie - réceptionniste

Customer review rating 1.5/5

Aileen M. Friends - Confirmed reviews ALL

Very disappointed. I booked 2 rooms. One room had no fridge. Dusty carpet. Bathroom with orange mold. Free drinks were not free. I had asked about our free drinks because I’m a platinum member of Accor. Then I was told to look at my App for the vouchers. We went the next day and got drinks. Turned out, there were only a few drinks for free and not the ones we got. just not the experience I got at Fairmont where we usually stay. The staff was not welcoming. It was very curt. Just very disappointing. I don’t want to publish this but I thought management should know. Thank you.

Dear Mr. M., First and foremost, please allow me to extend our sincerest apologies for the disappointing experience you had during your stay with us. We are truly sorry to hear that your visit did not meet your expectations—especially as we continuously strive to uphold high standards of quality and service. Your feedback is incredibly valuable, and we thank you for taking the time to share it with us. You raised several important concerns: the lack of cleanliness in your room, the absence of a fridge, unclear communication regarding the welcome drinks, and an overall lack of warmth in the welcome you received. We completely understand your frustration—especially as a valued Accor Platinum member—and we deeply regret that you did not feel the recognition and care you deserve. Regarding the welcome drinks, we acknowledge that the information should have been clearly communicated to you upon arrival, and again when placing your order after mentioning it was for your complimentary drink. This misunderstanding should not have occurred, and we take full responsibility for it. As for the condition of your room, including the dusty carpet and traces of mold in the bathroom, this is unacceptable and falls far short of the standards we hold ourselves to. Similarly, the lack of warmth and courtesy you experienced from our team does not reflect the level of hospitality we aim to provide. We take pride in welcoming our guests with professionalism, kindness, and genuine care. This will be addressed immediately with the team involved. Please be assured that your comments have already been shared with our management and relevant departments, and corrective actions are being implemented without delay. We sincerely hope you will consider giving us another opportunity to restore your trust and provide you with the high-quality experience that should have been delivered from the beginning. Should you wish to discuss your stay further, please do not hesitate to reach out. We remain at your full disposal. With our deepest apologies and kind regards, Sincerely, Kyllian – Front Office Manager.

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Other web-users rate our hotel

  • 649 reviews 7.5/10 Location
  • 964 reviews 7.8/10 Room
  • 998 reviews 9.3/10 Service
  • 8 reviews 6.2/10 WiFi
  • 511 reviews 8.6/10 Breakfast
  • 216 reviews 5.8/10 Cleanliness
  • 18 reviews 1.7/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.