Mercure Granville Le Grand Large Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,016 reviews

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Mercure Granville Le Grand Large Hotel - Image 1
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Mercure Granville Le Grand Large Hotel - Image 4
5 rue de la Falaise, 50400 GRANVILLE, France

Description

Hotel extras

  • The most beautiful panoramic view of Granville.

  • Your pets are welcome (for a supplement).

  • Partnership with "L'Atelier du bien-être".

  • Sauna and Fitness.

  • Paid, private parking garage, max. height of 67" (1.7 m). Reservation only.

Our accommodation(s)

Hotel location

Mercure Granville Le Grand Large Hotel

5 rue de la Falaise
50400 GRANVILLE
France

GPS:48.839817, -1.596381

Telephone
Fax +33 2 33 91 19 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PONANT

How about spending a special time looking out at the sea. Enjoying a drink, by the fire. A seafood platter on our veranda facing the sea. A real Moment of Relaxation awaits, pampering atmosphere assured.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,016 reviews

Customer review rating 5.0/5

Precey G. Couples - Confirmed reviews ALL

Brilliant weekend for the Granville Mardi Gras. Mercure team were brilliant and very friendly. Great location perched on top of the cliffs overlooking La Manche. Would highly recommend.

Hello Sir P. Thank you so much for your fantastic 10/10 review ! We are absolutely delighted that you had such a brilliant weekend for the Carnaval de Granville (Granville Mardi Gras). It is a very special time in Granville, and we are so pleased that our team could help make your stay smooth and enjoyable. Your kind words about our friendly and polite staff truly mean a lot to us. Whether at reception, during breakfast, or throughout your stay, our entire Mercure team works hard to provide a warm and attentive service, and we will be proud to share your compliments with everyone. We are also glad that our location overlooking La Manche added to your experience. Being perched on the cliffs offers spectacular views, and during Carnival, it also allows easier access while avoiding restricted parking zones, we’re happy we could assist you with that. And we’re especially touched that you appreciated the Valentine’s Day rose, it’s the little details that make special moments even more memorable. Thank you again for your high recommendation. We truly hope to welcome you back to Granville for another wonderful stay in the future. Best regards, Jeanne - Receptionist

Customer review rating 5.0/5

Yisroel H. Business - Confirmed reviews ALL

friendly and helpful staff

Dear Madam and Sir, Thank you for the great review of our hotel! We are overjoyed that our team had a positive impact on your stay and that everything was above your standards! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jorga - Reception

Customer review rating 5.0/5

Rachid K. Families - Confirmed reviews ALL

Personnel agreable hotel tres propre

Monsieur K., Toute l’équipe de l’Hôtel Mercure de Granville vous remercie pour votre commentaire. Nous espérons avoir le plaisir de vous accueillir à nouveau dans notre établissement. Veuillez recevoir nos sincères salutations. L'équipe Mercure.

Customer review rating 1.0/5

Sophie R. Families - Confirmed reviews ALL

Having previously stayed at this Mercure and choosing it specifically for the shared communal areas, we were horrified to find on arrival that the hotel was essentially a building site, as it was undergoing a major refurbishment with cables and loose wiring hanging from the ceiling, ladders and debris everywhere, and no communal spaces free of clutter. I note from the many other unhappy customers, that it was a deliberate choice not to communicate this invasive building work was taking place (to avoid the drop in bookings transparency would have created I assume?). We complained at the time, and would have moved hotels there and then, but with a vulnerable 76 year old as part of our group this was unfortunately not an option. After discussing at length with staff, we were advised we would be compensated. It seemed on checking out a 5% refund was considered appropriate. There were no communal spaces to enjoy time together as a family outside of our hotel rooms, so my elderly father had no choice but to walk to cafes or restaurants every day in the middle of winter in order for us to enjoy any time together during our holiday. A real shame, and unfortunately one that senior management seemed to have no intention of compensating appropriately. On another note, my brothers shower was broken and had to be hand held, in what we had been told was a recently renovated bathroom. His tv was also not working correctly. Neither of these problems were fixed during our stay, despite reporting them. Four star pricing, yet unfortunately none of the utilities of a four star hotel...

Dear Madam R., Thank you for taking the time to share your detailed feedback following your stay at Hôtel Mercure Granville. We are sincerely sorry that your experience did not meet your expectations. Your stay coincided with significant renovation works in certain areas of the hotel, including the communal spaces. We made the decision not to communicate these works at the time of booking, as the only real impact was the temporary unavailability of some communal areas, while the comfort and quality of the rooms and services remained unchanged. Our intention was never to mislead our guests, but we fully understand that this decision may have caused inconvenience and disappointment. We sincerely regret that your family gathering spaces were unavailable and that your father had to go outside in the middle of winter in order for you to enjoy family time together. We have noted your comments regarding the 5% refund and understand that you were expecting a more significant gesture. Your feedback will be taken into account to improve our compensation policy in similar situations. Regarding the technical issues reported in your brother’s room (shower and television), please note that your stay took place over a weekend, when no technician was available on site. Our housekeeping team and reception staff did their best to provide a solution, unfortunately without success. We deeply regret that this affected your comfort and overall experience. Your remarks regarding communal areas, room facilities, and the compensation have been shared with our management team to improve communication and the quality of our services during renovation periods. We sincerely hope to have the opportunity to welcome you again to Hôtel Mercure Granville once the renovations are fully completed, so that you can fully enjoy both our communal areas and the comfort of our rooms. Kind regards, Kyllian - Front Office Manager.

Customer review rating 5.0/5

Bruno G. Families - Confirmed reviews ALL

It is always a pleasure to stay at the Mercure Granville. I travel a lot and I can definitely mention that this is one of the best Accor hotels I have ever been to: excellent Team, professional and friendly, delicious breakfast, amazing view on the sea, beautiful design following the Dior Sensations, in a very charming city of Normandy. This is the kind of hotel I really appreciate when you get a real feeling like being at home. Congratulations to the whole Team of the Mercure Granville!

Cher Bruno G., Nous vous remercions pour vos merveilleux commentaires concernant votre récent séjour à l'Hôtel Mercure Granville Le Grand Large. Nous sommes ravis d'apprendre que vous avez trouvé notre équipe excellente, professionnelle et amicale. Il est gratifiant de savoir que vous avez apprécié nos offres de petit-déjeuner, notre beau design et la vue imprenable sur la mer. Nous sommes très fiers de créer une atmosphère accueillante qui fait que nos clients se sentent chez eux. Vos aimables mots motiveront certainement notre équipe à continuer à offrir un service exceptionnel. Nous avons hâte de vous accueillir de nouveau dans le futur. Cordialement, Hôtel Mercure Granville Le Grand Large

Other web-users rate our hotel

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  • 523 reviews 8.7/10 Breakfast
  • 208 reviews 6.1/10 Cleanliness
  • 19 reviews 3/10 Bar

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