Mercure Granville Le Grand Large Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 2,001 reviews

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Mercure Granville Le Grand Large Hotel - Image 1
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5 rue de la Falaise, 50400 GRANVILLE, France

Description

Hotel extras

  • The most beautiful panoramic view of Granville.

  • Your pets are welcome (for a supplement).

  • Partnership with "L'Atelier du bien-être".

  • Sauna and Fitness.

  • Paid, private parking garage, max. height of 67" (1.7 m). Reservation only.

Our accommodation(s)

Hotel location

Mercure Granville Le Grand Large Hotel

5 rue de la Falaise
50400 GRANVILLE
France

GPS:48.839817, -1.596381

Telephone
Fax +33 2 33 91 19 00

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE PONANT

How about spending a special time looking out at the sea. Enjoying a drink, by the fire. A seafood platter on our veranda facing the sea. A real Moment of Relaxation awaits, pampering atmosphere assured.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,001 reviews

TripAdvisor Rating  4.1/5  1,314 reviews

Customer review rating 1.0/5

Sophie R. Families - Confirmed reviews ALL

Having previously stayed at this Mercure and choosing it specifically for the shared communal areas, we were horrified to find on arrival that the hotel was essentially a building site, as it was undergoing a major refurbishment with cables and loose wiring hanging from the ceiling, ladders and debris everywhere, and no communal spaces free of clutter. I note from the many other unhappy customers, that it was a deliberate choice not to communicate this invasive building work was taking place (to avoid the drop in bookings transparency would have created I assume?). We complained at the time, and would have moved hotels there and then, but with a vulnerable 76 year old as part of our group this was unfortunately not an option. After discussing at length with staff, we were advised we would be compensated. It seemed on checking out a 5% refund was considered appropriate. There were no communal spaces to enjoy time together as a family outside of our hotel rooms, so my elderly father had no choice but to walk to cafes or restaurants every day in the middle of winter in order for us to enjoy any time together during our holiday. A real shame, and unfortunately one that senior management seemed to have no intention of compensating appropriately. On another note, my brothers shower was broken and had to be hand held, in what we had been told was a recently renovated bathroom. His tv was also not working correctly. Neither of these problems were fixed during our stay, despite reporting them. Four star pricing, yet unfortunately none of the utilities of a four star hotel...

… if Christian Dior was still with us…

TripAdvisor rating 4.0/5

rajakumarv2019 TripAdvisor review

Not much to say … only good stuff! Nice welcome at reception when we checked in earlier than planned. We got touristic advice to go around and they kept our big suitcases. We unfortunately didn’t get parking as they were full.. all reserved (NB: trip.com never discussed that we had to book the parking, this is something Accor and Trip.com should discuss about as this is now our 2nd encounter of this problem…. Coming from Malaysia and renting a car, this is not helping… we had no idea we had to reserve parking) The bedroom was very nice, pretty balcony but small bathroom… especially given the placement of the toilet…. lol. But never mind. Nice deck of the bedroom and the hotel too… themed on Christian Dior and fashion, we liked that ☺️ Last the breakfast and its location: beautiful. The view of the sea is really good, the furniture is nicely chosen, and the food is good. First time I see a « make your sunny side up eggs yourself » set in a hotel, which was cool.

Customer review rating 5.0/5

Bruno G. Families - Confirmed reviews ALL

It is always a pleasure to stay at the Mercure Granville. I travel a lot and I can definitely mention that this is one of the best Accor hotels I have ever been to: excellent Team, professional and friendly, delicious breakfast, amazing view on the sea, beautiful design following the Dior Sensations, in a very charming city of Normandy. This is the kind of hotel I really appreciate when you get a real feeling like being at home. Congratulations to the whole Team of the Mercure Granville!

Cher Bruno G., Nous vous remercions pour vos merveilleux commentaires concernant votre récent séjour à l'Hôtel Mercure Granville Le Grand Large. Nous sommes ravis d'apprendre que vous avez trouvé notre équipe excellente, professionnelle et amicale. Il est gratifiant de savoir que vous avez apprécié nos offres de petit-déjeuner, notre beau design et la vue imprenable sur la mer. Nous sommes très fiers de créer une atmosphère accueillante qui fait que nos clients se sentent chez eux. Vos aimables mots motiveront certainement notre équipe à continuer à offrir un service exceptionnel. Nous avons hâte de vous accueillir de nouveau dans le futur. Cordialement, Hôtel Mercure Granville Le Grand Large

Customer review rating 1.5/5

Colin L. Couples - Confirmed reviews ALL

When i booked, there was nothing stating that the hotel is under a major renovation. The bar/restaurant is not there. There is activity and noise. I would have stayed at the Ibis for less cost.

Dear Mr. L., Thank you for taking the time to share your experience following your recent stay with us. We sincerely regret that your stay did not fully meet your expectations and apologize for the inconvenience caused by the renovation works currently taking place in our hotel. We understand that the presence of activity, noise, and construction areas may have impacted your comfort, particularly in the lobby spaces. Regarding this point, we wish to be transparent: it was a deliberate decision by our management not to actively communicate about the renovation works during the booking process. However, we fully acknowledge that this choice may have led to disappointment, and your feedback encourages us to reflect on how we can improve our communication going forward. Concerning the bar and restaurant, we would like to clarify that their temporary closure was clearly indicated on our official website at the time of your reservation. We understand nonetheless that this may have affected your experience, especially regarding the welcome drink included in your stay, and we regret that you were unable to benefit from it under the usual conditions. These renovation works are part of a significant project aimed at modernizing and enhancing our hotel, with the objective of offering a more comfortable, elegant, and welcoming environment in the near future. We thank you again for your comments, which are invaluable in helping us improve, and we hope to have the opportunity to welcome you again once the renovations are completed, so you may fully enjoy the renewed experience. Kind regards, Kyllian - Front Office Manager.

Customer review rating 5.0/5

Anne B. Couples - Confirmed reviews ALL

Excellent week end

Madame B., Nous vous remercions sincèrement pour vos commentaires élogieux et votre super note de 10/10 ! Nous sommes ravis d'apprendre que vous avez passé un excellent week-end et que notre service a répondu à vos attentes. Cordialement, Jeanne - Réceptionniste

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Other web-users rate our hotel

  • 644 reviews 7.7/10 Location
  • 960 reviews 7.7/10 Room
  • 995 reviews 9.3/10 Service
  • 7 reviews 6.7/10 WiFi
  • 520 reviews 8.7/10 Breakfast
  • 208 reviews 5.8/10 Cleanliness
  • 19 reviews 3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.