Bonjour Madame, Nous vous remercions d'avoir pris le temps de laisser votre avis suite à votre séjour dans notre établissement. Nous sommes sincèrement désolés de constater que votre séjour n’a pas été à la hauteur de vos attentes, et notamment que le service de restauration ait donné une image aussi décevante de notre établissement. Nous avons bien pris note de vos remarques concernant le service lors du dîner « fruits de mer ». Le fait que plusieurs tables aient dû réclamer la carte, le pain, les boissons ou encore le matériel nécessaire n’est évidemment pas le niveau de service que nous souhaitons proposer à nos clients. Nous tenons cependant à rappeler que notre établissement propose un service de snacking et de fruits de mer à notre clientèle car nous savons pertinemment que cela peut être compliqué de se restaurer sur Granville en haute saison, d'autant plus un week-end du 15 Août. Notre hôtel ne possède pas de restaurant à proprement parlé et n'a donc pas de personnel attitré pour cette restauration. Nous vous présentons cependant nos excuses pour ces désagréments. Nous sommes néanmoins heureux que vous ayez pu identifier certains atouts à notre établissement. Soyez assuré que vos observations ont été transmises aux responsables des services concernés afin qu’elles puissent faire l’objet d’un suivi concret avec les équipes. Nous vous remercions d’avoir attiré notre attention sur ces points, qui nous permettent d’identifier les aspects sur lesquels nous devons progresser. Nous espérons avoir l’occasion de vous accueillir à nouveau afin de vous faire vivre une expérience davantage conforme à nos standards et à l’image que nous souhaitons donner de notre établissement. Bien cordialement, Agathe LE CHAMPION, Adjointe de direction

Dear Sir, Thank you very much for your kind review and your excellent 100/100 rating. We are delighted to hear that you enjoyed your stay and, in particular, that you appreciated the warm welcome and professionalism of our reception team. Your compliments regarding their friendliness and competence are greatly appreciated and will certainly be shared with the whole team. It is always rewarding to know that our welcome contributed to making your stay enjoyable. We hope to have the pleasure of welcoming you back to Mercure Granville Le Grand Large for another pleasant stay by the sea. Kind regards, Jeanne - Receptionist

Dear Mr. MARTINSON, Thank you for taking the time to share your experience following your stay at Mercure Granville Le Grand Large. We are pleased that you appreciated our location. However, we are sorry to hear that your experience did not fully meet your expectations and that you did not feel our establishment reflected a 4-star standard. We would nevertheless like to clarify that the French 4-star classification is based on a specific set of criteria relating primarily to the services, facilities and standards provided by the hotel. It is not based solely on the decoration or aesthetic appearance of the property. Regarding our rooftop area, we are sorry that its appearance did not meet your expectations. This area is maintained and cleaned every week by our teams. However, being an outdoor rooftop space, it is naturally exposed to the local environment and, in particular, to the presence of the local seagull population. We nevertheless remain attentive to its cleanliness and upkeep and will continue to ensure that it is maintained as carefully as possible. Concerning our private car park, we understand your comment regarding its access. As the access can indeed be challenging, we make a point of informing our guests by email before their arrival. We also provide a reminder and explanations before opening the access to the car park, in order to make the process as clear as possible and avoid any unpleasant surprises. Your feedback is very important to us. Guest satisfaction is at the heart of our priorities, and your comments allow us to identify areas where we can improve and to maintain the quality of our services. We regret that your experience did not fully meet your expectations and sincerely hope that we will have the opportunity to welcome you again and provide you with a more enjoyable stay. Kind regards, Kyllian - Front Office Manager.

Dear Madam, Thank you very much for your wonderful review and your excellent 100/100 ratings. We are delighted to hear that you enjoyed your stay at Mercure Granville Le Grand Large, our privileged location, the comfort and decoration of your room, as well as the beautiful sea view from your balcony. We are also pleased that you appreciated our breakfast served in our panoramic room overlooking the sea. Thank you for your kind words regarding our reception team. We will be delighted to share your compliments with the receptionist who welcomed you and assisted you with arranging your taxi. We are very happy to know that our team contributed to making your stay more enjoyable. We also appreciate your positive feedback regarding our environmental commitments. We are pleased that our efforts, such as reducing the use of plastic and choosing more sustainable alternatives, were noticed and appreciated. We hope to have the pleasure of welcoming you back very soon for another wonderful stay by the sea. Kind regards, Jeanne - Receptionist

Dear Madam, Thank you very much for your excellent rating and for sharing such a wonderful review. We are delighted to hear that you and your family had a pleasant stay with us. It is a great pleasure to know that you enjoyed our ideal location, the sea view from our breakfast room, as well as the comfort and thoughtful touches prepared in your room. Your recommendation means a lot to us and is a true reward for our entire team. We hope to have the pleasure of welcoming you and your family back for another stay in Granville. Kind regards, PIA - Receptionist

Sir, Thank you for taking the time to share your feedback following your stay at Mercure Granville. We are very pleased to read your kind comments regarding our team. It is a real pleasure to know that you appreciated the professionalism and quality of service provided by our reception and bar staff, and we will gladly share your compliments with them. However, we are sincerely sorry for the issues you encountered during your stay. The allocation of an adapted room that did not meet your expectations, the initial temperature discomfort due to the air conditioning not being activated prior to your arrival, as well as the oversight in housekeeping with the item found in the wardrobe, are not in line with our usual standards. Please accept our apologies for these shortcomings. Rest assured that your comments have been shared with our housekeeping and reception teams in order to prevent such situations from happening again. We truly hope to have the opportunity to welcome you back in better conditions for a fully satisfying experience. Kind regards, Léonie - Réceptionniste

Dear Sir, Thank you very much for your wonderful review and for awarding us a perfect score following your stay. We are truly delighted to read that you and your wife had a faultless experience with us. Your kind words about our hotel, the cleanliness, and the warm welcome from our entire team mean a great deal to us. We will be sure to share your compliments with all of our staff, who will be thrilled to know they helped make your stay so enjoyable. It is also a pleasure to know that you would recommend our hotel and that your booking and arrival experience met your expectations. We sincerely hope to have the pleasure of welcoming you back to Mercure Granville Le Grand Large for another exemplary stay in the near future. Kind regards, Jorga– Receptionist

Dear Sir, Thank you very much for your excellent rating of 100/100 and for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed another pleasant stay at the Mercure Le Grand Large Granville. We are pleased that you appreciated the recent renovation of our rooms as well as the quality of our bar and breakfast area. Your compliments are a wonderful encouragement for our entire team. We sincerely apologize for the oversight regarding the waste bin in your room. Although this was a minor point, we fully understand the importance of attention to detail and have shared your comment with our housekeeping team to ensure this does not happen again. We look forward to welcoming you back for another enjoyable stay in Granville. Kind regards, Jeanne - Receptionist

Dear Madam, Thank you very much for taking the time to share such a lovely review following your stay with us. We are delighted to read that you enjoyed the stunning sea view, the decoration of our hotel and the experience offered in our breakfast area. We are especially pleased that you enjoyed our French crêpes and the panoramic view over the sea while having breakfast. Your kind words about our team, and especially our barman, are truly appreciated. We will be delighted to share your compliments with him, as well as with the rest of our team. Providing a warm and friendly welcome to our guests is one of our greatest priorities. We would be delighted to welcome you back next year for another memorable stay facing the sea at the Mercure Le Grand Large Granville. Kind regards, Jeanne - Receptionist

Dear Sir, Thank you very much for your wonderful feedback. We are delighted to read that you enjoyed both our hotel and the hospitality of our team. Providing a warm welcome and ensuring our guests have a pleasant stay are our top priorities, so your kind words mean a great deal to us. We look forward to welcoming you back to the Mercure Le Grand Large Granville for another enjoyable stay. Kind regards, Jeanne - Receptionist

Dear Guest, We sincerely regret the inconvenience caused by the billing discrepancies following your stay. We understand how frustrating it is to have to spend time resolving administrative issues when your accommodation and taxes were paid in advance. Our team is reviewing the matter to identify and correct any errors as quickly as possible. We invite you to contact the hotel directly with your booking details so that we can provide you with the appropriate corrected documents. Please accept our apologies for this inconvenience. The Management

Sir, Thank you very much for your kind feedback. We are delighted that you enjoyed the friendliness of our staff, the quality of our breakfast, as well as the unbeatable view from the breakfast area. It is also a pleasure to read that you found the hotel very clean and appreciated our beautiful location overlooking the bay. Your kind words will be shared with the entire team. We look forward to welcoming you back again very soon. Kind regards, Léonie - Receptionist

Dear Sir, We are sincerely sorry that your stay did not meet your expectations. Regarding the phone call you received after your departure, we completely understand your discontent. However, we would like to clarify that this was part of a verification process following the discovery that an item was missing from a guest room. After further investigation, it became clear that the incident was actually linked to a previous stay and that you were not involved in any way. We sincerely regret this misunderstanding and any concern or inconvenience it may have caused. Please accept our apologies for this situation. We have also taken note of your comments regarding the condition of the room. Your feedback has been shared with the relevant teams so that the necessary checks and corrective actions can be carried out. Thank you for taking the time to share your experience. We wish you all the best and hope to have the opportunity to welcome you again in the future. Kind regards, Emmanuelle Marinier-Chiouchiou

Mrs. T., Thank you for taking the time to share your detailed feedback following your stay. We are truly sorry to read that the access to the beach and the configuration of the property impacted your experience. Please note that the beach access is indeed a private access from the hotel, which includes a set of steps between the property and the beach. We regret that this was not clearly explained to you upon arrival, and we will review this point with our team to ensure better communication in the future. In addition, we would like to clarify that prior to your arrival, an informational email is systematically sent to our guests. This email explains the specific characteristics of our location, including the fact that our hotel is built on a hillside with significant slopes, stairs, and level changes, as well as important information regarding parking access. These elements are also visible on several photos on our website, in order to help guests better anticipate the nature of the property. We are pleased to read that you nevertheless appreciated your room, the lovely view, and the professionalism and helpfulness of our team, which is very much appreciated. However, we are sorry that the geographical constraints of the area limited your comfort and overall experience. Please be assured that your comments are taken very seriously as part of our ongoing commitment to transparency and continuous improvement of the information provided to our guests. We do hope we may have the opportunity to welcome you again under more suitable conditions. Kind regards, Kyllian - Front Office Manager.